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OpenTable privacy policy  

Last Updated: November 7, 2013

This privacy policy (“Policy”) explains how personal information is collected, used, and disclosed by OpenTable International Limited ("OpenTable" or "We"). This Policy applies to consumer users of OpenTable’s websites, applications and other online services (collectively, "Sites").

Restaurants you reserve through OpenTable and social networking services you may choose to use with OpenTable may also collect, use and share information about you. OpenTable’s policy does not cover these or any other third parties or their services. For information about third-party privacy practices, please consult with them directly.


We collect information about you in various ways when you use our Sites. We use this information to, among other things, provide the functionality and improve the quality of the Sites, and personalize your experience. For example, we may collect your name, email address, postal address, phone number, billing information, survey responses, demographics, primary dining city, current and prior restaurant reservation details, contact information of friends you invite, favorite restaurants, special restaurant requests, password and other information you choose to provide to us on our Sites. If you use our mobile application, in addition to the above, we may also collect your mobile device ID, your precise location data and the locations you select. For certain services on our Sites, a credit card number may be required. We may also obtain information from other sources, such as third-party sites, applications and services (each, a “Third-Party Platform”) through which you connect with us, and combine that with information we collect on our Sites. 

When you visit our Sites, some information is automatically collected. For example, when you visit our Sites your computer's operating system, Internet Protocol (IP) address, access times, browser type and language, and the website you visited before our site are logged automatically. We also collect information about your usage and activity on our Sites.

Cookies.  We, and third parties with whom we partner, may use cookies, web beacons, local shared objects (sometimes called “flash cookies”), and similar similar technology in connection with your use of the Site (“Cookies”). Cookies are small data files that may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Among other things, cookies help us improve our Sites and your experience. For example, we use cookies to see whether you are logged in, which areas and features are popular and to count visits to our Sites. Cookies may also transmit information about you and your use of the Site, such as your browser type, search preferences, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. We may access information contained in cookies placed on your device by a Third-Party Platform as permitted by the terms of your agreement and privacy settings with such Third-Party Platform. We may share this information with the Third-Party Platform for their use as permitted by the terms of your agreement and privacy settings with such Third-Party Platform.


We use personal information collected through our Sites for purposes described in this Policy or disclosed to you on our Sites or in connection with our services. For example, we may use your information to:

  • make and change your reservations;
  • offer you, or provide you with, products and services, such as dining gift certificates;
  • operate and improve our Sites, products and services;
  • understand you and your preferences to enhance, personalize and customize your experience and enjoyment using our Sites, products and services, such as understanding your dining history to make recommendations about other restaurants you may like;
  • process and deliver contest entries and rewards;
  • display relevant advertising;
  • respond to your comments and questions and provide customer service;
  • send you related information, including confirmations, invoices, SMS messages, technical notices, updates, security alerts and support and administrative messages;
  • communicate with you and send you marketing information about new contests, offers, promotions, rewards, upcoming events and other news about services offered by OpenTable, our subsidiaries and affiliates, select restaurants and our other selected partners;
  • link or combine with other personal information we get from third parties, to help understand your needs and provide you with better service; and
  • protect, investigate and deter against fraudulent, unauthorized or illegal activity.

OpenTable may transfer, store and process your personal information in the United States and other countries that may provide for different data protection rules than the country in which you reside. By using the Site or submitting your personal information you consent to the transfer of your personal information to countries outside the European Economic Area. For information about how we protect your information in the United States, please see details about our Safe Harbor Program below.


Information Shared With Restaurants

When you make a reservation through our Sites, your information is provided to us and to the restaurants with whom you choose to reserve.  In order to facilitate your reservation, your information is provided to that restaurant, just as it would if you made a reservation over the phone, by email to the restaurant or on the restaurant’s website. If you provide a mobile phone number, restaurants may send you text messages regarding your reservation. Some restaurants also require you to provide a credit card number to secure your reservation.  We may also share with the restaurants additional information such as information about your dining preferences and history, or information that we collect via Third-Party Platforms.  You also have the option of making special preferences or comments about your reservation that OpenTable will pass on to that restaurant.

We may share with restaurants summary reports of feedback from recent diners. If you provide comments about a restaurant, these will be shared with that restaurant. We will not tie your comments with other information that can identify you, but a restaurant may be able to tell who you are from your comments, particularly, if you give your name in the comments or provide contact information such as an email address.

Information you choose to share with a restaurant when you make a reservation may be used by the restaurant for their own purposes. OpenTable does not control the privacy practices of restaurants. Please contact the restaurant directly if you want to learn about their privacy practices. 

Information You Share Socially

Our Sites may allow you to connect and share your actions, comments, content, and information publicly or with friends. We may also allow you to connect with us, share on and use Third-Party Platforms, including those on which OpenTable has a presence.  

Please be mindful of your own privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. OpenTable also does not control the privacy practices of Third-Party Platforms. Please contact those sites and services directly if you want to learn about their privacy practices.

Sharing with Others

We do not share your personal information with third parties other than as described above and as follows:

·         We may share personal information when you agree to our sharing of your information with other third parties (such as the restaurants at which you make reservations) for their own marketing purposes subject to their separate privacy policies.

·         We may share personal information with affiliates, third-party vendors, consultants and other service providers who work for us.

·         We may share aggregate statistical data for the improvement of services offered by the OpenTable Sites.

·         We also use the services of third parties to provide us with services such as data collection, reporting, ad response measurement, and site analytics, as well as to assist with delivery of relevant marketing messages and advertisements. These third parties may view, edit or set their own cookies. We, our third party service providers, advertisers and/or partners may also place web beacons for these third parties. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this privacy statement.

·         We may disclose your personal information to (i) comply with laws or to respond to lawful requests and legal process, (ii) to protect the rights and property of OpenTable our agents, customers, and others including to enforce our agreements, policies and terms of use or (iii) in an emergency to protect the personal safety of OpenTable, its customers, or any person.

·         We may sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.

We may also share aggregated or de-identified information with third parties in our discretion.


OpenTable takes reasonable steps to help protect your personal information in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration and destruction.


You may opt out of receiving marketing and promotional emails from OpenTable by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.  You may also send requests about your contact preferences, changes to your information including requests to opt-out of sharing your personal information with third parties to our contact information below. 

Cookie choices.  Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies.  If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. The method for diabling cookies may vary by device and browser, but can usually be found in preferences or security settings.

Application location choices.  Most mobile devices allow you to turn off location services. For more information about how to do this, please contact your mobile service carrier or your device manufacturer.


You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the contact information provided below. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you and we may also require you to provide us with appropriate identification.

For questions about accessing, changing or deleting your personal information visit http://www.opentable.co.uk or contact customer support at 020 7299 2949.

For questions or opinions on OpenTable's privacy policy, contact OpenTable via email at http://support.opentable.co.uk/app/ask/c/ or by postal mail at: OpenTable, Attn: Legal Department, 15 Worship Street, London EC2A 2DT United Kingdom.


OpenTable is a participant in the U.S.-EU Safe Harbor program and the U.S.-Swiss Safe Harbor program.  We have certified that we adhere to the U.S.-EU Safe Harbor Privacy Principles and U.S.-Swiss Safe Harbor Privacy Principles. For more information about the Safe Harbor program and to view our certification, visit the U.S. Department of Commerce’s Safe Harbor Web site.

BBB Safe Harbor Privacy Dispute Resolution

In compliance with the U.S.-EU Safe Harbor Privacy Principles and U.S.-Swiss Safe Harbor Privacy Principles, OpenTable commits to resolve complaints about your privacy and our collection or use of your personal information.  European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact OpenTable via email at info@OpenTable.com or by mail at: OpenTable, Attn: Legal Department, 1 Montgomery Street 7th Floor, San Francisco, CA 94104.

OpenTable has further committed to refer unresolved privacy complaints under the U.S.-EU Safe Harbor Privacy Principles and U.S.-Swiss Safe Harbor Privacy Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by OpenTable, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.


OpenTable may change this Policy from time to time in accordance with the OpenTable Terms of Use. You agree you will review this Policy periodically. If we make any changes to this Policy, we will change the "Last Updated" date above. You are free to decide whether or not to accept the modified Policy, but accepting the Policy is required for you to continue using the Sites. If you do not agree to the modified Policy, your sole recourse is to terminate your use of the Sites.