Plane Food
Plane Food
  • Address:
    Terminal 5, Wellington Road
    Heathrow Airport
    Hounslow, TW6 2GA
    Neighbourhood:
    Heathrow
  • Cuisine:
    Modern European
    Price: £25 and under

Plane Food

  • Dining Style: Casual Dining
  • Website: http://www.gordonramsay.com/planefood
  • Phone: 02088974545
  • Hours of Operation:


    Monday - Sunday:
    Breakfast: 5.30am – 10.30am
    Lunch & Dinner: 10.30am - 9pm
  • Payment Options: AMEX,Diners Club,MasterCard,Visa
  • Cuisine: Modern European
  • Executive Chef: Cesar Bartolini
  • Dress Code: Casual Dress
  • Accepts Walk-Ins: Yes
  • Catering:
    No time to sit down? A Plane Picnic is the perfect solution. Grab a delicious Gordon Ramsay picnic with everything that you need in one small, carry-on bag and enjoy onboard at your leisure.

Getting there

  • Public Transit:
    Nearest Underground Station is Heathrow Airport, Terminal 5
  • Parking: Public Car Park
  • Parking Details: Airport parking
A word from Plane Food
A retreat from the hustle and bustle of Heathrow's Terminal 5, Plane Food offers guests a wide choice of dining options. So whether you have hours to spare or your time is limited, Plane Food is the perfect dining destination before your flight. Plane Food picnics are also available for guests to take on board and enjoy at their leisure.
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Awards voted by OpenTable diners
  • Diners' Choice WinnerBrunch
Plane Food reviews from OpenTable diners
96 reviews since 1 November 2013
Average Rating3.5
  • Food3.9
    Service3.4
  • Ambience3.5
    Value3.2
72% of reviewers would recommend this restaurant to a friend.
brunch (32)business meals (31)fit for foodies (20)child friendly (11)special occasions (9)disabled access (8)good vegetarian options (7)group bookings (7)outstanding value (5)sunday lunch (2)afternoon tea (1)outdoor eating (1)romance (1)Show More
  • Good, but not as good as expected
    hilarykate
    Dined on 27/10/2014
    Given that the website states "Plane Food...serves the perfect dish for whatever time zone you happen to be in." I was expecting to be able to order from any of the menus. We weren't told we could only order breakfast (our reservation was at 10:30am and flight boarded around noon) until we were ordering... so then our entire order had to change because we had wanted to try something from the breakfast menu as well as a salad and the pork belly from the dinner menu. Also, the menus are all together on one sheet, leading us to believe we could order from any of them. We settled on eggs norweigan and eggs florentine, which were good, but definitely not outstanding. Lovely ambiance. Service was adequate, slow to get our bill after we were done.
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  • Good food but staff so miserable!
    Bagster
    Dined on 18/10/2014
    This is not obviously meant for a posher meal before a flight. We were looking forward to trying this place and the food did not disappoint. What did disappoint was the service. Something seriously wrong for all the staff to be so obviously grumpy to the point where food and drinks are thrown on the table.
    Special Features:
    fit for foodies, special occasions
    • Food
    • Ambience
    • Service
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  • Overrated
    Dinerio
    Dined on 17/10/2014
    The view was the only thing we have enjoyed. The place was filthy, the decor used and the food (classic breakfast) mediocre. Does Gordon know that this Restaurant uses his name?
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  • Tip when busy
    Paco
    Dined on 9/10/2014
    the restaurant was giving people a minimum 30- 45min wait, while seating was immediately available booking online- worth keeping in mind if you're stuck at Heathrow because your flight's delayed. When we sat down we were a little surprised to find half te tables empty. Otherwise, service and food as expected.
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  • OpenTable Diner Since 2014
    Dined on 9/10/2014
    The staff were miserable - our main course was delivered before our starters were even cleared away and when we pointed this out there was no apology absolutely nothing. For what we paid I think the overall experience was dreadful bearing in mind it's Gordon Ramsay.
    Special Features:
    business meals
    • Food
    • Ambience
    • Service
    • Value
  • Kgbe
    Dined on 27/9/2014
    To be automatically charged for service when the service was not great was the thing that put us off most...not enough staff? ..an example....we had our food long before our drinks..if we'd not been feeling charitable because we were going on holiday, we would have deducted it...what incentive is there for good service if the charge is automatic...service charges should be earned!
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  • delicious food fast service
    OpenTable Diner Since 2014
    Dined on 26/9/2014
    Welcome addition to airport hussle. The food was delicious. Fast service. Good service. Will be back.
    Special Features:
    brunch, business meals, child friendly, disabled access, fit for foodies, good vegetarian options, outstanding value
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Food & Service are miles apart
    DontExpectService
    Dined on 25/9/2014
    Service was completely lacking from the start. It was only the delicious food that redeemed the situation. When I arrived no one was at the host desk so I walked in further until i found another desk which I thought might be the actual host desk. A waiter told me to go back to the entrance and someone will direct me. As I was telling him no one was there, a manager came out the kitchen so I told him I had a reservation but no one was there to seat me. He showed me to my table where I waited about 15min before someone came to offer me a drink. When the bread came I asked for olive oil and balsamic vinegar & was brought normal black vinegar after at least another 15min of waiting... There is more but my character limit has been reached.
    Special Features:
    fit for foodies
    • Food
    • Ambience
    • Service
    • Value
  • Good......but...
    OpenTable Diner Since 2014
    Dined on 25/9/2014
    ....as with many top restaurants, the portions sizes are just too small. I've been the last 3 times I've flown from Heathrow - this time, I decided to order two portions of Eggs Benedict. Now, I'm not a large man, but two portions was perfect!
    Special Features:
    fit for foodies
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    • Ambience
    • Service
    • Value
  • Riding the wave of the Ramsey name
    Wesp
    Dined on 17/9/2014
    Not a great dinner experience! I pre booked the table and was escorted in upon arrival instead of waiting around for a table. However, when seated, the table had been cleaned but a dirty bread plate and knife were still on the table. Service was okay but nothing spectacular. Food was nice and as expected. You pay a little more than most places but that is to be expected. What you get is great tasting food! Most disappointing is the atmosphere or sheer lack of it! The place was like a morgue full of people seaming ly afraid to speak. A little background music would have helped to make it more memorable visit but this place just has no soul! For that reason I would simply say Don't Bother!
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  • OpenTable Diner Since 2014
    Dined on 10/9/2014
    Food good but had to wait for 10 minutes to be seated despite the restaurant not being overly busy. A number of staff noticed me wating to be seated but none acknowledged me. It was also not clear whether you should wait to be seated, with some customers waiting and others queue jumping. All in all not good for the brand!
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  • Best at Terminal5
    Paul
    Dined on 1/9/2014
    We have eaten here before. Nice meal; good service. Started our holiday off on a good note.
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  • Excellent pre flight breakfast
    Barney1
    Dined on 28/8/2014
    Very children friendly, excellent breakfast, good value and good quality ingredients
    Special Features:
    brunch, child friendly
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    • Ambience
    • Service
    • Value
  • Had to move tables
    Nito124
    Dined on 23/8/2014
    We were given a table next to where the dirty trays are collected!! There were plenty of available tables. Strange, so we naturally asked to move tables when we realised. Having now been twice the booth style tables by the entrance are better than the tables in the main restaurant.
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  • Good food
    gareth
    Dined on 20/8/2014
    Eat here prior to going on our holiday. Arrived earlier than we had booked. Welcomed and were sat to the side while the waiter found us a table. Good selection of.food for breakfast and all my family enjoyed their meals. Lovely way to start off a holiday
    Special Features:
    brunch, fit for foodies, outstanding value
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    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Cod and Picpoule
    Pieter
    Dined on 16/8/2014
    Excellent. What these people can do with a piece of cod will send me back to my own kitchen in a very pensive mood. And the creme brulee was the 2nd best of the past five years or so. And they do Picpoule de Pinet ! It isn't even expensive...
    Special Features:
    outstanding value
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  • Good Food
    Toddles
    Dined on 15/8/2014
    We had breakfast here during a 5 hour layover in heathrow. The food was very good, eggs benedict and florentine cooked perfectly, and breakfast cocktails were very good. Unfortunately it was still airport dining, not as classy as I was expecting.
    Special Features:
    brunch, business meals
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  • LadyM
    Dined on 6/8/2014
    I booked a table at Plane Food for my family; 2 adults, 2 children (8 & 13) and his Mother. I thought Plane Food would be a welcome treat for breakfast to get us in the holiday mood. On arrival we were greeted, not too enthusiastically and taken to our table. We waited around 10 minutes for the drinks and had to call him back to order. After around a 20 minute wait the meals were brought out and we were asked who was having what - i was expecting that they would have known. Mothers breakfast didn't arrive. On asking, repeatedly, it arrived 20 minutes later when we had all finished. No apology was given. She had only ordered poached eggs so clearly they had forgotten. The food itself was fine, not amazing. Not worth the bill at all!
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  • Best Food in the Airport
    Eduardo
    Dined on 2/8/2014
    Excelent option at the airport, a place where we oftem find just fast-food and franchise type restaurants. Very convenient.
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    I would recommend this to a friend.
  • Poor service
    Dindins
    Dined on 24/7/2014
    Having booked online we were a little surprised that the staff had no record of this. We then stood around awkwardly at the front while 2 fairly dosey waiters had a chat at the front. They then found us a table and didn't apolagise for the problem. We ordered 2 mains, and a starter that we'd share and 2 glasses of champagne. The wine took forever to come (about 15mins) and the starter arrived before the wine. We could see 2 bar men just polishing glasses - I felt serving the wine myself! The food was good but not exceptional. The service was poor - the guy was unfriendly. When we got the bill they'd charged us a cover charge - I asked what it was and they said it was for the bread at the beginning. We didn't get any bread though. No tip
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  • stunning
    LN101288
    Dined on 14/7/2014
    The food we had was brilliant. it was just what we needed before an 8 hour flight. The chocolate tart was especially good. excellent service. Id book BA again, just to use Plane Food
    Special Features:
    business meals, fit for foodies, special occasions
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    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Lovely
    falkdiner
    Dined on 11/7/2014
    Yet another peaceful and enjoyable meal at Plane Food.
    Special Features:
    brunch, fit for foodies, special occasions
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    • Ambience
    • Service
    • Value
  • Does the Best it Can
    Westy
    Dined on 4/7/2014
    We ate here in the eveing before a flight to Sydney so it was great to have a proper sit down meal. The staff were efficient but it is difficult to create any sort of ambience in a departure lounge! Great to have this as an option though!
    Special Features:
    child friendly, group bookings
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    • Ambience
    • Service
    • Value
  • Great breakfast!
    susandfw
    Dined on 2/7/2014
    We ate here during a layover at Heathrow airport. We got there before our reservation but the hostess asked us to wait just a moment and she could accommodate us. They just had a rush leave all at the same time and were working to clean up. We noted they did not finish cleaning all tables while we were there and there were a lot of crumbs on the floor that did not get swept. We didn't wait very long before we were escorted to a table. When we remarked that the sun was in our eyes at the table we were given we were quickly provided with a more comfortable spot. I ordered the Eggs Norwegian and it was AMAZINGLY good. The eggs were poached perfectly, the sauce was marvelous and the smoked salmon was among the best I've tasted.
    Special Features:
    brunch, business meals, fit for foodies
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    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Good way pass time during layover
    Racydiner
    Dined on 30/6/2014
    We enjoyed to food which was of good quality. Was an enjoyable way to burn time during our four hour lay-over. Service was a bit weak though and if it was not an airport I would have been a bit upsetting. But since we were in an airport we ignored the poor service.
    Special Features:
    business meals, fit for foodies
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    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Great Food at an Airport!
    loungeabout
    Dined on 22/6/2014
    Amazing Food to make your stay at the airport more relaxed. I really enjoyed the Duck! I look forward to trying their breakfast menu.
    Special Features:
    brunch, business meals
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    • Service
    • Value
  • A fantastic start to a holiday!
    Hazel1967
    Dined on 28/5/2014
    We decided to eat a good meal before we boarded our flight to Canada. What a good decision that was, the food was fantastic, the service quick and efficient, and although a little pricey, well worth the money. It also meant that we didn't have to eat the awful pap BA served on the plane! I would recommend anyone have a meal here before their flight, we thoroughly enjoyed ours!
    Special Features:
    brunch, fit for foodies
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    • Ambience
    • Service
    • Value
  • OpenTable Diner Since 2013
    Dined on 26/5/2014
    Normally the service and vale are both outstanding, and I wouldnt hesitate to give the above star rating 5, but this occasion I have to mention: when we ordered our wine, 2 glasses arrived and the waiter was about to open the wine and pour, however, i pointed out that one fo the glasses was totally rank, it looked as though it had been picked up from the bar, used and not washed and was heading to our table as one of the two glasses. It was disgusting. The waiter said he'd speak to the manager. The manager came and he didnt even acknowledge the glass and totally ignored the incident. All I/we wanted was an apology, but we got nothing. And that annoyed us and we felt let down by that. Not even an apology. Poor Show by the manager.
    Special Features:
    business meals, special occasions
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Airport dining
    Preflighteater
    Dined on 25/5/2014
    Easy access , pleasant surroundings with things et see while waiting for the flight. Food was also of a high standard.
    Special Features:
    brunch, disabled access
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Excellent
    ginag
    Dined on 24/5/2014
    Overall everything was excellent! I had the best three course meal ever. It really made my 7 hour stop over worthwhile!
    Special Features:
    brunch, business meals, child friendly, disabled access, fit for foodies, good vegetarian options, group bookings, outstanding value, romance, Sunday lunch
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Poor service, average food. Avoid!
    Chris
    Dined on 23/5/2014
    Do not be fooled by the Gordon Ramsey name. We stopped off for a quick bite to eat before a flight to Paris and won't be bothering again. In spite of the fact that there appeared to be almost as many staff as patrons, the service was diabolical; topped off by the fact that the waiters seemed to find it acceptable to pile dirty plates and leftovers to the side of our table. Food was OK-ish - central London pub fare at best - but at the prices they're charging, I'd avoid like the plague.
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  • Disappointing service
    Wombat9504
    Dined on 22/5/2014
    Food Food, but service worse than bad. Waiter very rude, She doesn't care , taking 20 min for dessert, And extra 15 min for bill.
    Special Features:
    disabled access
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    • Value
  • Good food, poor service
    A432343
    Dined on 23/4/2014
    Planned to treat ourselves to Ramsay's restaurant pre-flight, but was quite disappointed. The food was good (as at previous visit), but the service was extremely poor (tea pot delivered without a tea cup; coffee forgotten; table not wiped down from previous diners despite having a reservation; staff not very friendly). Given the food and view, we would like to return, but would only do so if the service improved.
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  • Plane Food April 2014
    MC98000
    Dined on 14/4/2014
    Very poor on this occasion and nothing positive to say unfortunately despite many previous excellent meals at this restaurant. Tired salt and pepper squid. Sausage and mash good but no better than most pub food. Chicken ceasar salad had a hair in it. Toilets not clean and broken tiles. Service slow and not attentive. Will think twice before returning. Other observations but space does not allow here due to the character limit.
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  • Great service, one food complaint.
    OpenTable Diner Since 2013
    Dined on 12/4/2014
    The service was excellent and the ambiance was nice. The food was the best I have ever had at an airport. The sea bass was perfectly prepared and the presentation was excellent. Our starter of Schezwan peppered squid was outstanding. The only complaint was with my daughter’s short rib burger, which was too salty (though this did not prevent her from finishing it). We also ordered two of the picnics for our flight. They were quite good and much more to our liking than what was offered by the airline. Overall, it was an excellent experience.
    Special Features:
    business meals, child friendly
    • Food
    • Ambience
    • Service
    • Value
  • Quick but quality
    BenJen
    Dined on 12/4/2014
    We booked the day before, but arrived early for our booking but they could seat us straight away. The good was filling and superb quality. The only slight issue was how close the tables are together, other than that the experience was very good.
    Special Features:
    business meals
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • A special treat.
    Foodie
    Dined on 10/4/2014
    We were passing through Heathrow on our way to Israel and had dinner at Plane Food. The fish and pork belly were outstanding. The General Manager check on us to make sure everything was OK, which was very nice. Just a little expensive, but it was a once in a lifetime treat.
    Special Features:
    fit for foodies, special occasions
    • Food
    • Ambience
    • Service
    • Value
  • Good airport meal
    Feedmeee
    Dined on 5/4/2014
    I was pleasantly surprised at being able to book Plane Food online, and finding that it wasn't as expensive as we'd thought. Our flight was around midday so we had breakfast here. The English breakfast was pretty good, and the sauces and jams that came with it were of a high quality (not the usual mass produced stuff). I saw other people ordering the burger as we were finishing up and that looked amazing. I would come back here the next time I fly out of Terminal 5.
    Special Features:
    business meals, child friendly, group bookings
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • poor service, average food,
    mikey04
    Dined on 2/4/2014
    poor service, average food, would definitely not recommend.
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  • More like plain food!
    Cat82
    Dined on 7/3/2014
    I wish I'd gone to Waggamama's in Terminal 5 as this was a real let down. Very uninteresting fried squid, it needed some aioli or something, and my pasta dish was no better than what I'd get at pizza express, actually probably not as nice. Just really boring food, maybe I ordered the wrong thing but everything should be good at a Ramsay restaurant surely? Service was good, toilets weren't good, overflowing bins etc, annoyed we had to pay £70 for an unforgettable quick dinner before our flight.
    Special Features:
    business meals
    • Food
    • Ambience
    • Service
    • Value