Thai Square Richmond
Thai Square Richmond

Thai Square Richmond

  • Dining Style: Casual Elegant
  • Website: http://thaisquare.net/restaurants/richmond/
  • Phone: 02089405253
  • Hours of Operation:

    Monday - Saturday: 12pm - 3:30pm, 6pm - 11pm
    Sunday 12pm - 3:30, 5:30pm - 10:30
  • Payment Options: MasterCard,Visa
  • Cuisine: Thai
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Beer, Gluten-free Menu, Wheelchair Access, Wine

Getting there

  • Parking: No
A word from Thai Square Richmond
Thai Square restaurant on Kew Road in the London borough of Richmond, near the station, has brought a taste of the East to the West with impressive results. The building is the former Duke of York pub which has been excitingly transformed into a lovely, sun-drenched, modern, elegant restaurant with beautiful Thai artwork and artefacts. You could be in Bangkok. Thai Square’s chefs have together collected more than a thousand authentic recipes for their Thai cuisine, which means that the large menu you’re offered is only a share of what they know. Authentic Thai ingredients are flown in and the food is created using fresh, high-quality ingredients in dishes like gang pa, yum nua or favourites like kanom jeeb, goon kratiam and the national dish, pad Thai. Thai Square’s wines and service are exemplary and the whole experience a delight.
Continued
Foodspotting photos
See all photos
Thai Square Richmond reviews from OpenTable diners
21 reviews since 1 November 2013
Average Rating3.4
  • Food3.5
    Service3
  • Ambience3.2
    Value3.1
58% of reviewers would recommend this restaurant to a friend.
good vegetarian options (7)pre/post theatre (6)special occasions (4)group bookings (4)romance (3)fit for foodies (3)child friendly (3)outstanding value (3)disabled access (1)brunch (1)Show More
  • Bad service
    Foodlover
    Dined on 30/7/2014
    I booked this restaurant as a surprise treat for my hubby on his birthday. I was hoping I could give him great food experience but the staff brought the wrong food. what we ordered was not what we paid for. Food was disappointing on top of wrong menu did not do any justice.when I i booked the table, I made a special request to play the happy birthday song but it was ignored. I think was pointless to ask for special requests if you're going to ignore it anyway.I hate to say but this was the worst dining experience. I would strongly suggest the management to be assertive and take the business seriously and hire some cheerful staff. Till then I would avoid this restaurant.
    Special Features:
    brunch
    • Food
    • Ambience
    • Service
    • Value
  • Average but close to cinema
    OpenTable Diner Since 2007
    Dined on 11/7/2014
    Unimpressive food and somewhat pricey for a meal for two. Service was ok although took a long time to get the bill.
    • Food
    • Ambience
    • Service
    • Value
  • Enjoyable Dinner
    Diner
    Dined on 16/6/2014
    Good catch up with a friend. We both just had mains, but they were delicious. The choice wasn't vast, but all good quality Thai food. resturant very convenient - right opposite Richmond station. Quite empty (we went on a Monday night), so they didn't mind when we sat for an hr after finishing our food.
    • Food
    • Ambience
    • Service
    • Value
  • Poor service, tasteless food
    Savoyu2
    Dined on 4/5/2014
    As we ordered our drinks, instead of a beer we received cranberry juice. I ordered chilli lamb as a main course and chilli beef arrived. The waitress took it into the kitchen and returned to confirm it was lamb. I can assure you that both my boyfriend and I tasted it and it was beef. Needless to say we requested the waitress tasted it and she said she doesn't eat beef!! It was tastless and tough. The service was endlessly disappointing not only as they were not paying attention to us, they delivered the wrong bill to us and did not make any effort to compensate us for a dreadful meal except to offer us tea. Hugely disappointed especially as we're local to the area and we will not be recommending this
    Special Features:
    pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
  • Best Thai.
    Bevvarney
    Dined on 19/4/2014
    After reading the reviews on the restaurant we were not expecting the best service. How wrong we were We ate at 8 o'clock on a busy Saturday night with a full restaurant. The staff could not have been more attentive the food delicious and imaginative.i would advise people to take some reviews lightly. Seems some people want to ruin a restaurant good reputation. My advice is Go and find out for urself.
    Special Features:
    fit for foodies, romance, special occasions
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Great food - terrible service
    Nb81
    Dined on 15/4/2014
    This was our third time back as the food is fantastic but service is terrible! We had to ask to be served drinks and food and water was a scarcity (even just tap water!) But the food is fabulous and really enjoyable. So as long as you are happy to be ignored but the food is great, then this is for you :)
    Special Features:
    child friendly, good vegetarian options, romance
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Good value. Avoid if anything
    jamesanglophile
    Dined on 22/3/2014
    Good value. Avoid if anything is going on at Twickenham Stadium.
    Special Features:
    pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
  • Service let it down
    Daniella
    Dined on 1/3/2014
    Food was nice, it was very busy but teh service was very slow. Even getting water took ages. Teh food is nice and we went for the set menu for 2 which gave us loads to share, we had plenty to eat. teh spicy options are actually spicy but good. would be good for a group booking
    Special Features:
    good vegetarian options, pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
  • pre theatre meal
    kitmar
    Dined on 26/2/2014
    The staff in the restaurant very kindly let us in early (17.45), before they opened (18.00), as we were standing outside in the cold. They looked after us very well. The food was good, and the service very good, - not over-attentive but prompt and friendly. The food was good; there are not any Chinese restaurants in Richmond near the theatres, and this was the next best option. I've eaten at another Thai Square (at Trafalgar Square) and beware strict vegetarians - some of their so-called veggie dishes are made with shrimp paste(!) so it's worth asking about each dish's contents.
    Special Features:
    pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Disappointing Pad Thai
    tippy
    Dined on 14/2/2014
    I was disappointed in the vegetable Pad Thai. It had little flavour and no peanuts. Adding soya sauce only made it very salty. Perhaps they left out the fish sauce?
    Special Features:
    good vegetarian options
    • Food
    • Ambience
    • Service
    • Value
  • Consistently good
    GXW1
    Dined on 18/1/2014
    I like Thai Square in Richmond as it's consistently good. It was busy on a Saturday night and the staff were kept on their toes, but the meal was good.
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Thai delights
    MamaJo
    Dined on 21/12/2013
    A great evening meal for 3 at Thai Square Richmond, great food, prawns were delicious. Good selection of vegetarian options for the vege in the group. Will be back again
    Special Features:
    fit for foodies, special occasions, good vegetarian options, pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • The floors were dirty especially
    Fussyeater
    Dined on 15/11/2013
    The floors were dirty especially at the skirting boards and under the table and chairs. Also the stairs down to the toilets and in the ladies toilet. We were overcharged for drinks that never arrived, no apology and surly service. A very large service charge was added and when we questioned it the response was very offhand and snooty. It was cold as the door opens directly into the restaurant, no porch or screen to protect diners. Menus were greasy and pages had food stuck on them. Generally disappointing and poor standard. There are plenty of good places in Richmond to choose from.
    • Food
    • Ambience
    • Service
    • Value
  • Ratings-Only Reviews
    Based on 8 ratings-only reviews submitted since 1 November 2013
    • Average Rating4.1
    • Food4.1
    • Ambience3.9
    • Service3.6
    • Value4
  • The following 306 reviews are from the Thai Square Richmond reviews archive.
  • Thai Square Richmond
    apatgeeVIP
    Dined on 29/10/2013
    After fantastic, authentic Thai food at the other square in Putney overlooking the river in an outstanding listed building. The experience here was somewhat different. Admittedly, when we ate there, we didn't need to get to a theatre 200 yards away before 730pm. As it opens at 6 we usually turn up 10 mins early as we have problems eating and paying for two courses in 90 mins,( Us or Them?) Easily done in most venues if you ask, but here, we haven't found that possible. We will still go to Putney but fear our Richmond oriental days are seeking pastures new.
    • Food
    • Ambience
    • Service
    • Value
  • Dissapointed!
    Love2dine
    Dined on 26/10/2013
    Atmosphere was delightful, mellow and romantic. Staff were friendly until we made a complaint about a dish being stone cold. The rest of the food was of great quality. Staff need to be trained in Customer Service!
    Special Features:
    romance, special occasions, pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Excellent!!!
    Ozzy
    Dined on 21/9/2013
    The food is exceptional and the cocktails are a perfect way to start the dinner. If you like spicy food Thai Square is a must to try.
    Special Features:
    business meals, romance, special occasions, group bookings, good vegetarian options
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Overall this was a very pleasant
    BigG
    Dined on 10/8/2013
    Overall this was a very pleasant experience. We felt a little penned it at the rear of the restaurant and the table was a little small for a couple with a healthy appetite but the food was lovely and the service excellent.
    Special Features:
    business meals, romance, special occasions
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Great food service slow
    Suzy
    Dined on 19/7/2013
    Great food and big enough for large groups. Just the service was lacking. Had to prompt them for drinks, then meal ordering and when we refused to pay the service charge were faced with a stony blank face - no enquiry as to why we weren't willing to pay it. Staff would rather huddle in the corner than converse with guests I presume.
    Special Features:
    group bookings
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Terrible
    hungry
    Dined on 27/4/2013
    5 of us went here for Saturday lunch peak time in Richmond. It was empty. No ambience at all. Staff were unfriendly. No smiles. Seemed almost put out. Had to ask for drinks. Food was overpriced for small portions. Prawns were raw. Terrible. We all left hungry. Explains how quiet they were for such a busy time. First and last visit here.
    • Food
    • Ambience
    • Service
    • Value
  • Thai Square Richmond
    apatgeeVIP
    Dined on 24/4/2013
    Every time a winner! Situated on the Orange Tree Theatre doorstep, why not have pre theatre as show starts at 745. Perfect. Starting with prawn crackers while reading menu. Always a veritable feast and well prepared thai food. Does exactly what it says on the tin. This is the latest of several visits and the food always delights. Thanks and will recommend you.
    Special Features:
    business meals, romance, special occasions, good vegetarian options, pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Friday night
    Dolly
    Dined on 15/3/2013
    The Putney branch is contained within a striking building, right on the river. So, amazing views, decor and a sense of space make it a little special. Add that upstairs is the main restaurant and downstairs a late bar with DJ and the vibe is very lively. Richmond on the other-hand is simply decorated, with no late license and no bar. Food is as good. But feels very much like a high-street restaurant and no more. Service was average as was the ambience. Although exceptionally busy there was no real buzz. Tables are remarkably close together; almost uncomfortably so. And tip is automatically added, which if unhappy with service would be one to watch. All-in-all I had a fabulous night but food aside that was solely due to my companions.
    Special Features:
    good vegetarian options, group bookings
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • The food was good bur for
    txatxa
    Dined on 16/2/2013
    The food was good bur for the amount of money you pay the quantity wasnt much.We found that no all of them communicate well in english.The main problem was that we booked a table for 15 and they set up them in 2 tables so we had to sit slpit in 2 groups.We should be told things like that at the time of the booking.no nice to have our dinner separated.thanks
    • Food
    • Ambience
    • Service
    • Value
  • A disappointing experience
    cjeater3
    Dined on 16/2/2013
    Maybe I just thought it was going to be a fabulous dinner, so my expectations were too high. The food was good, but rather expensive for what it was (ditto the wine). The restaurant seemed a little bare, the acoustics were terrible (we couldn't really hear the waiter, and he couldn't move closer to the table as they were packed together), tables were small. Overall quite disappointing, and I wouldn't recommend. Saying that, the place was very busy, so maybe we just didn't get the best of it. Sorry to leave a poor review, as reports I've heard of other Thai Square restaurants (it's a chain) have always been good.
    • Food
    • Ambience
    • Service
    • Value
  • Great food
    Raynbowbirds
    Dined on 14/2/2013
    Food was amazing and since it was valentines day received a free rosé and Polaroid Of us both. Would recommend the sea bass with lemon grass and the crab salad.
    Special Features:
    romance
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Love Thai Square, and the
    Nb81
    Dined on 13/2/2013
    Love Thai Square, and the food is always amazing - beautifully presented and always so tasty. service was quite poor and slow on this evening, the restaurant wasnt busy, we just had to keep asking for tap water, drinks, to order and for prawn crackers whilst we waited for our starters...
    Special Features:
    good vegetarian options, group bookings
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • A nice meal out...
    redstar
    Dined on 1/2/2013
    I booked Thai Square for a romantic meal out and the food was great. The only thing that bothered me was I asked for a nice table for a couple celebrating and we were placed on a tiny table in the middle of 2 other couples that were sat so close, they might as well have been at our table! The space they give you is very small, which I understand as they want to maximise their space. However, I did ask to be moved to the back of the restaurant when another couple left. We enjoyed the meal, the wine was a bit more pricey than other Thai restaurants we go to and perhaps we would not book again for a 'couple' night out. Perhaps better for groups....
    Special Features:
    group bookings, pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Pretheatre
    Fremar
    Dined on 31/1/2013
    Excellent choice for pre theatre dinner in Richmond. The menu was good value and the food delicious.
    Special Features:
    pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
  • Nice waitress and a buzzy
    MNBV
    Dined on 31/1/2013
    Nice waitress and a buzzy atmosphere but... Set menu vastly overpriced and quality not that impressive. Pity
    • Food
    • Ambience
    • Service
    • Value
  • The food at Thai Square, Richmond,
    foodie
    Dined on 25/1/2013
    The food at Thai Square, Richmond, was good although the service was a little erratic. We had someone arrive with our mains before we had our starters. When they did return with our mains at the correct time I am not convinced they were fresh although the taste was still good.
    Special Features:
    good vegetarian options
    • Food
    • Ambience
    • Service
    • Value
  • Met up with two former colleagues
    Miver
    Dined on 24/1/2013
    Good food. Lots of options on the menu to choose from. Would recommend it. As it was the first time for me to eat thai food a little guidance from the staff would have been appreciated. Service was a bit slow.
    Special Features:
    business meals, disabled access, romance, good vegetarian options, child friendly, group bookings, pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Great Food and enjoyed out visit
    YumYum
    Dined on 22/1/2013
    Very happy with our choice of restaurant as some of the group had specific dietary requirements but there was plenty to choose from on the menu. Also happy with the service despite the place being very busy. Definitely will return.
    Special Features:
    group bookings
    • Food
    • Ambience
    • Service
    • Value
  • Beautiful, will be back very soon!
    RGK2013
    Dined on 20/12/2012
    Thai Square was one of those restaurants in Richmond that I would forget about when choosing where to go for dinner. Thankfully a friend suggested we try this. We're so glad we did. I had the mixed starter, followed by the massoman curry. Both were delicious. I wouldn't hesitate to choose Thai Square for a special occasion in the future.
    Special Features:
    business meals, romance, fit for foodies, special occasions, group bookings, pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Ok experience.
    Manpreet
    Dined on 13/12/2012
    It was an ok experience. Service was poor, we had to wait for an hour to get out staters. The dish quantities was also very little. Over all not very happy.
    Special Features:
    business meals
    • Food
    • Ambience
    • Service
    • Value
  • Late night meal with a friend
    RaaX
    Dined on 4/12/2012
    At 22:30 on a Tuesday evening we found the place had three tables with customers. Thus we had almost the full attention of the staff so it was a pleasure to fine there. Both of us enjoyed the wine and our dishes.
    Special Features:
    pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Good pre-match option at Twickenham
    WazTVIP
    Dined on 1/12/2012
    Everything was good here, but you'd expect that from this dependable Thai chain.
    Special Features:
    group bookings
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Very popular restaurant. Food
    Mike
    Dined on 23/11/2012
    Very popular restaurant. Food not as spicy as expected. Service quite prompt.
    Special Features:
    group bookings
    • Food
    • Ambience
    • Service
    • Value
  • Ok, but nothing special...
    Derek70
    Dined on 20/11/2012
    There are better Thai restaurants around Richmond and Kingston. This is part of a chain, the food very good, but the decor 'generic' like in a hotel chain rather than cosy as in a family run place. The staff were not efficient, nor very friendly. Although the food was good, the portions were small, and of course they bring the smallest sized beer bottle possible, unlike many other restaurants where they bring you the larger bottle of the same brand. Overall I would say fair, pushing good only....
    Special Features:
    good vegetarian options, group bookings, pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
  • Rugby Day
    RugbyFan
    Dined on 17/11/2012
    We were looking for a restaurant with good food and quick service on the way to the rugby at Twickenham. Thai Square provided exactly what we were looking for with a rugby menu too. The only slight criticism is that the restaurant could have opened earlier than midday as most of the other eating establishments in the area in Richmond do on match days at Twickenham, they could do much more business including selling more drinks before the meals are taken. Overall very good.
    Special Features:
    brunch
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • good ambience
    ritadVIP
    Dined on 19/10/2012
    i am going back had a lovely meal good friendly staff. Suprisingly helpful. Nice and friendly.
    Special Features:
    business meals, romance, child friendly, fit for foodies, special occasions, group bookings, good vegetarian options
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.
  • Thai Square Richmond Pre Theatre
    apatgeeVIP
    Dined on 3/10/2012
    Food always good, staff friendly and attentive at the quiet time we come in ( 6 pm ) for pre theatre. However as the time to leave approaches the restaurant starts to fill and we seem always to struggle to get two coffees and the bill paid in time to be comfortable and in time to order our interval refreshments. We normally leave two hours for two courses and coffee for our theatre excursions, We do love the food here though and always leave with a smile and a happy heart. Recommend in this area.
    Special Features:
    pre/post theatre
    • Food
    • Ambience
    • Service
    • Value
    I would recommend this to a friend.