28-50 Marylebone

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1. H

   Hannah

   London

   1 review

   vip
   3.0

   1 review

   Dined 7 days ago

   overall3food5service2ambience2

   The service wasn’t as good as you may expect. My guest was placed in a seat by stairway and got moved by a waitress who was carrying food. Took a while to take our order and lots of commotion around us with stock of wine being filled up behind us and bottles banging around. Was surprised they were doing this at peak lunch. Great tasty food though!

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2. OT

   OpenTable Diner

   Mexico City

   7 reviews

   vip
   1.0

   7 reviews

   Dined on 1 August 2022

   overall1food1service1ambience2

   Las meseras no organizadas y se tardaron en ponernos hasta cubiertos !!! Todo desorganizado

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3. BF

   BarneyF

   London

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 1 August 2022

   overall3food4service2ambience3

   Inattentive staff. Tables either side of me upped and left in exasperation before ordering

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4. SV

   SVS1

   London

   20 reviews

   4.0

   20 reviews

   Dined on 29 July 2022

   overall4food4service4ambience4

   The food was very fresh and delicious and the branch is in a lovely location. Lovely for an evening out. Next time if there are 2 of us, I’m getting a table at the bar

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5. d

   davidh

   London

   8 reviews

   5.0

   8 reviews

   Dined on 28 July 2022

   overall5food4service4ambience5

   Charming outdoor table with lovely staff and nice light meal, reasonable value for central London. I work near there and look forward to go again.

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6. OT

   OpenTable Diner

   San Francisco

   1 review

   1.0

   1 review

   Dined on 26 July 2022

   overall1food3service1ambience1

   Just the most shocking service. Couldn’t get a drink in a wine shop. Food order incorrect as nothing written down. Asked 5 times for a side that never came and four times for a bottle of wine which finally arrived once we’d finished eating. Have eaten here many times before and service always ok. But the Tuesday night crew were appalling and unapologetic

   28-50 MaryleboneResponded 6 days agoThe week you came was a tough one. However, we are tired of pretending that service challenges are anything other than the consequences of Brexit. Owned by a French hospitality group, we are no longer able to bring qualified staff to our London restaurants. We resent being considered unskilled by the government. For a wine-led group like ours, it is heart-breaking. We apologise wholeheartedly to our guests who did not vote for this. To the others, these the consequences to get used to.

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7. MS

   MartinS

   London

   5 reviews

   4.0

   5 reviews

   Dined on 25 July 2022

   overall4food4service5ambience4

   My stars say it all. Lovely room to talk in, quiet music, great staff and good food. Three of us came and we all said we would go back.

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8. SN

   SimonN

   Hertfordshire

   1 review

   3.0

   1 review

   Dined on 14 July 2022

   overall3food4service3ambience4

   It was ok. No Prosecco and limited cocktails. Food was nice but not amazing

   28-50 MaryleboneResponded on 20 July 2022Dear Simon, Your review has been investigated and I am confused. We do not run out of prosecco on the day you dined with us and we have a very extensive cocktail list! I am glad you liked the food, sorry we didn't get it 100% right for you. Kind regards, Ginny

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9. BB

   BookBat

   London

   3 reviews

   4.0

   3 reviews

   Dined on 14 July 2022

   overall4food4service4ambience4

   Nice place for a quick drink after work; service was excellent and the wine list interesting.

   28-50 MaryleboneResponded on 20 July 2022Thank you for your kind comments! Kind regards, Ginny

   Report
10. LW

    LenW

    Surrey

    3 reviews

    4.0

    3 reviews

    Dined on 14 July 2022

    overall4food4service5ambience4

    Our Server was excellent!

    28-50 MaryleboneResponded on 20 July 2022Dear Len, I am so pleased to hear! We hope to see you back soon. Kind regards, Ginny

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11. HR

    HarrietR

    London

    9 reviews

    4.0

    9 reviews

    Dined on 10 July 2022

    overall4food5service2ambience4

    Food was lovely but the service was terrible. Perhaps bc we were sat outside, but staff seemed to be congregating and talking round the bar. I don’t think it takes much for someone to walk outside every so often, especially as we weren’t the only table.

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12. A

    Anna

    Hampshire

    5 reviews

    4.0

    5 reviews

    Dined on 2 July 2022

    overall4food4service4ambience4

    We had a lovely meal - chicken and steak. Both very well cooked. The wine list has some high end wines by the glass which is great if you just want a glass. Overall, very enjoyable.

    28-50 MaryleboneResponded on 4 July 2022Dear Anna, Thank you for your kind comments, we appreciate you taking the time to post your experience. Kind regards, Ginny

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13. MG

    MGstar

    London

    2 reviews

    3.0

    2 reviews

    Dined on 1 July 2022

    overall3food3service2ambience3

    Nice restaurant, good food but service is very poor, too slow. Had to wait to order drinks, had to call someone to take our food order, then had a long wait again to pay the bill. It’s a shame as the staff are very nice, they just need to be more attentive.

    28-50 MaryleboneResponded on 4 July 2022Hi, Thank you for the warm comments about the staff. It was much easier before Brexit, when we had enough time and staff to train and invest in all of our people. Now it is catch-up all the time. Very tough, but thanks again for the positive aspects of your comments. Kind regards, Ginny

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14. H

    piersH

    London

    1 review

    vip
    1.0

    1 review

    Dined on 30 June 2022

    overall1food1service1ambience3

    As a regular diner there I was very disappointed by last night. After 45 minutes they had "lost" the first order...after a further40 minutes no food. We gave up and left. This was very inconsistent from previous experiences. I hope it was a one-off

    28-50 MaryleboneResponded on 4 July 2022Dear Piers, We are working extremely hard to close the gap between the skills needed to run restaurants properly and the availability of staff willing and able to do it. The government considers our work to be unskilled. It is deeply frustrating. Kind regards, Ginny

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15. DM

    DaniM

    London

    2 reviews

    5.0

    2 reviews

    Dined on 30 June 2022

    overall5food5service5ambience5

    Fantastic restaurant and service was impeccable. Can’t recommend highly enough

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16. N

    Nina

    London

    1 review

    1.0

    1 review

    Dined on 30 June 2022

    overall1food2service1ambience3

    My Director ate here for a business lunch. Food was 'average, nothing special' but what actually stood out was the 'poor, inattentive service'. We will not be booking this restaurant again.

    28-50 MaryleboneResponded on 4 July 2022Dear Nina, The UK voted to stop free movement of European staff. We are owned by a French luxury hotel firm, but we are not allowed to bring any of our staff to London. There are simply not enough skilled restaurant workers in the UK. It is heart-breaking, as we spent years building our reputation in London. We are truly sorry for your experience - it is awful for us too. Kind regards, Ginny

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17. SK

    SidK

    London

    11 reviews

    vip
    2.0

    11 reviews

    Dined on 29 June 2022

    overall2food4service1ambience3

    Service was very very poor. We sat outside and no one came for almost 40 min after we were seated. I had to go in twice to ask for a server to take our order. Very disappointed. Generally they’re really very good.

    28-50 MaryleboneResponded on 4 July 2022Dear Sid, We are deeply saddened to receive these bad reviews. We are, however, sick to the back teeth in pretending that the problems are anything other than the government's refusal to allow skilled restaurant workers into the UK. The ever-diminishing local workforce cannot be trained-up overnight. Regards, Ginny

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18. OT

    OpenTable Diner

    London

    2 reviews

    5.0

    2 reviews

    Dined on 29 June 2022

    overall5food5service5ambience5

    Short staffed

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19. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 29 June 2022

    overall5food5service5ambience5

    Great on all aspects

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20. KM

    KatieM

    1 review

    2.0

    1 review

    Dined on 29 June 2022

    overall2food3service1ambience3

    Due to their lack of staff, we waited an hour for our food.

    28-50 MaryleboneResponded on 4 July 2022Dear Katie, We do apologise. We are going through a very difficult period for staffing. We are the busiest restaurant in Marylebone and on some days it is very hard to keep up. Regards, Ginny

    Report
21. MW

    MrsWofWorthing

    Brighton

    5 reviews

    5.0

    5 reviews

    Dined on 26 June 2022

    overall5food5service4ambience5

    What a treat - the food was absolutely amazing - generous portions, so fresh and wonderful flavours. The service was polite and certainly not rushed, which was just what we wanted for a chilled Sunday lunch. Being in a corner spot, there’s outside tables each side of the building and no matter where you sit there’s a view out and there’s windows both sides. The music was a bit tinny and more on the Muzak beat style than sleazy jazz or easy listening but this is an observation and not a criticism, each to their own and I mention it only for information regarding ambience for others reading this review.

    28-50 MaryleboneResponded on 4 July 2022Dear Mrs WofWorthing, Thank you so much for sharing your kind 5-star review. We have been running restaurants for 30 years and since Brexit, it's the hardest we have ever known it. Your review is very encouraging for our team, many thanks again. Kind regards, Ginny Riviera Restaurants And Luxury

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22. KJ

    KazJar

    Manchester

    1 review

    5.0

    1 review

    Dined on 25 June 2022

    overall5food5service5ambience5

    Couldn't fault our food choices and wine. Delicious and good portion size. Live Jazz music in the separate downstairs bar was nice end to evening too. Would definitely book again

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23. CC

    CharlieC

    1 review

    5.0

    1 review

    Dined on 25 June 2022

    overall5food5service5ambience4

    Excellent food - the roasted beetroot in particular was phenomenal.

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24. VK

    VincentK

    London

    7 reviews

    vip
    5.0

    7 reviews

    Dined on 20 June 2022

    overall5food5service5ambience5

    Excellent experience, good food great wine list Very welcoming staff

    28-50 MaryleboneResponded on 4 July 2022Dear Vincent, Lovely review, thank you so much! Kind regards, Ginny

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25. N

    Nellie24

    London

    24 reviews

    vip
    4.0

    24 reviews

    Dined on 20 June 2022

    overall4food4service3ambience4

    Really good food with some interesting options. We really enjoyed the sharing platter and I tried the vegan cabbage which was delicious. It was busy and service was a little slow but the food made up it.

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26. OT

    OpenTable Diner

    London

    27 reviews

    4.0

    27 reviews

    Dined on 14 June 2022

    overall4food4service4ambience4

    The food was good and the staff very friendly. The only distraction was the musak. It was really too loud and though generally when a restaurant is full it is not quite noticeable, I am afraid to say we found it quite too much. The service was enthusiastic and the staff very friendly.

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27. EW

    ElizabethW

    London

    2 reviews

    5.0

    2 reviews

    Dined on 10 June 2022

    overall5food5service5ambience5

    Excellent food and charming staff, but why don’t they sell wine in 175ml glasses?

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28. T

    Travelyacht

    London

    3 reviews

    5.0

    3 reviews

    Dined on 6 June 2022

    overall5food4service5ambience5

    Great attentive and friendly service. Felt very welcomed. Good value for money with open table. The cod very well cooked but could have come with some carb. The lemon tart hadn’t set and was a bit sharp. However, overall great lunch date. Thanks 🙏

    28-50 MaryleboneResponded on 10 June 2022Hi, Thank you for your kind and thoughtful review. We hope to welcome you back soon and have taken into consideration your feedback on the food. Kind regards, Ginny

    Report
29. WH

    WendyH

    London

    1 review

    2.0

    1 review

    Dined on 1 June 2022

    overall2food3service2ambience3

    Overpriced for a reasonable but not outstanding meal. Service was ok but I've marked it down as we didn't ask for the wine to keep coming but the waitress opened a new bottle without asking us first. It was a white but most of us wanted red which meant we drank and paid for an additional item we didn't really want. Not very impressed by that.

    28-50 MaryleboneResponded on 9 June 2022Dear Wendy, Thank you for your review. We are looking into what happened but there must have been a misunderstanding. We would not open a bottle of wine that hadn't been ordered. I'm sorry your visit to us was disappointing. Kind regards, Ginny

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30. J

    Jay2012

    London

    149 reviews

    vip
    5.0

    149 reviews

    Dined on 31 May 2022

    overall5food5service5ambience5

    Again delicious food, consistently good, great coffee and superb service, this place is a winner!

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31. J

    Jay2012

    London

    149 reviews

    vip
    5.0

    149 reviews

    Dined on 30 May 2022

    overall5food5service5ambience5

    Absolutely sublime! Excellent customer service, food is delicious and fresh, highly recommended.

    Report
32. CH

    ClareH

    1 review

    5.0

    1 review

    Dined on 27 May 2022

    overall5food5service5ambience5

    Very friendly service. Food was delicious. Sommelier to help with the wine. Wonderful place for a long relaxing lunch

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33. LT

    LizTD

    Manchester

    2 reviews

    5.0

    2 reviews

    Dined on 27 May 2022

    overall5food5service5ambience5

    Lunchtime with a friend, she was late but staff were fine with that, very helpful. Had lunch menu, good value, 3 courses, bottle of wine and 2 small carafes, inc service, £53 each. Not busy but enough people around to give a good ambiance. Love the one in Marylebone, tucked away.

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34. PA

    PAULN

    London

    9 reviews

    4.0

    9 reviews

    Dined on 26 May 2022

    overall4food4service4ambience4

    Good service, good food, a little pricey, would go again

    Report
35. C

    Caribou

    Kent

    2 reviews

    4.0

    2 reviews

    Dined on 22 May 2022

    overall4food4service5ambience4

    Nice contemporary restaurant with a good selection of food to keep meat eaters and vegetarians happy My one concern was that I was told that the staff do not get the 12.5% service charge: it goes straight to the restaurant. That left an unpleasant taste frankly and I would not go back unless I was assured that this was not the case or that the restaurant had changed policy. So ask the person serving you if they get the service charge before paying it. So it is a no to recommending unless they change policy on the service charge

    28-50 MaryleboneResponded on 24 May 2022Dear Caribou, your analysis is wrong. Optional gratuities are collected and distributed by an independent tip-master, not the restaurant. Few staff have their own credit card machines, so they use the restaurant’s card processing facilities to collect service. The tip-master shares-out (fairly, we hope) service and makes the due declarations to HMRC. Guests can pay gratuities by cash also. Ask for it to be shared fairly. Reply limited to 500 characters, sorry. Kind regards, Ginny

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36. CD

    CakeorDie

    London

    1 review

    1.0

    1 review

    Dined on 21 May 2022

    overall1food1service1ambience1

    Un utterly disappointing and costly visit. Glamorous & trendy photos seem to hide the essence of a restaurant that had failed to get good chef’s who can cook decent meat and front of house service down to 2 people, both unqualified and disinterested from the moment we walked in. It wasn’t a co-incidence that the waitress didn’t know anything about oysters, failed to ask if we want drinks, and took 90 minutes to deliver the main (cold) food of two beef steaks and a sorry excuse for a vegan/vegetarian sAvoy cabbage, which was the size of a spring roll. She admitted she hadn’t asked for main course to start cooking until we asked her, so inexperienced, and when we came to pay we refused to pay service charge as neither kitchen nor front of house were interested. Best advice, go across the road to Delamina, beautiful food and attentive IF you can get in, It’s no co-incidence that while on a sunny spring Saturday lunch, while Marylebone is heaving with trendy socialites and foodies, none appear at this restaurant. Don’t go. Best advice.

    28-50 MaryleboneResponded on 24 May 2022Dear CakeorDie, That was probably the worst review we have ever received. I hope you were not asked to pay and if so, please get in touch so that we can fully reimburse you. I promise you that we do care, and the staff are interested. Delamina is a great restaurant, and we get on very well with them, but we are normally the busiest restaurant in the area and are known to be one of the best. Clearly, we got everything wrong on your visit. Sorry. Kind regards, Ginny

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37. OT

    OpenTable Diner

    Berkshire

    1 review

    5.0

    1 review

    Dined on 20 May 2022

    overall5food5service5ambience5

    The most lovely staff especially the gentlemen that seated us and a bar staff member who was working their socks off. Lovely atmosphere. Great food. Great wine. Thank you

    Report
38. JR

    JamieR

    1 review

    3.0

    1 review

    Dined on 17 May 2022

    overall3food3service1ambience4

    The menu was ok but not particularly enticing. Wines are always good and the main reason we go here. Service was poor. the barmen/waiters need to get their heads up and look at customers and want to offer service. we waited for ten minutes to get noticed by the staff and this ended up happening with the waitress who was lugging hte food up the stairs on large trays from the downstairs kitchen while the barmen kept their heads down and did nothing!

    28-50 MaryleboneResponded on 19 May 2022Dear Jamie, Thank you for your feedback, we are glad you enjoy our wine and this is something we can be proud of. The evening you dined with us we had a new barman in training, it is clear this needs more work and we will make sure this is acted on immediately. Kind regards, Ginny

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39. BG

    BusinessGuest

    1 review

    3.0

    1 review

    Dined on 16 May 2022

    overall3food2service3ambience4

    Starters were nice, staff made sure we had a nice table. the fish was nice but the 10oz Steak was quite chewy and tough - a little over cooked. The peppa sauce was very thing and watery. Overall we enjoyed our dining experience but the steak course let it down

    28-50 MaryleboneResponded on 19 May 2022Hi, Thank you for your review which is helpful. We are glad you enjoyed your experience with us. We are looking into your comments on the steak and will make any necessary improvements. Kind regards, Ginny Kind regards, Ginny

    Report
40. NN

    NoNickname

    London

    1 review

    1.0

    1 review

    Dined on 9 May 2022

    overall1food3service2ambience3

    The food was of a decent standard and not bad value. The waiters were pleasant. Unfortunately it took over an hour for our mains to arrive. As this was a business lunch, our client had to leave almost prior to us receiving our mains after chasing staff. Finally, the restaurant had run out of the dessert we ordered - not sure how. It was awkward and slightly embarrassing. Would not go back.

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