Booked well in advance for 6 people - Sat evening. Very busy when we arrived and asked to have a drink in the bar for a short time until table ready. Bar had no spiced rum (ok) but surprisingly no Southern Comfort. Whilst choosing food we were told that three of the mains where sold out including short rib, lamb and roly poly. Far from ideal as some wanted those but we chose alternatives. The final straw however was being told there was no root veg left!!! For a restaurant of his size, supposed quality and on a Sat night this is attrocious. When we complained we were very nicely told that it wasn't as busy the previous week and about their operational issues in getting supplies. Frankly not something a customer should need to be concerned about. I appreciate there may be an odd dish that sells out but this is not such an extensive menu and they know how many covers they have! To run out of veg ...really!! As a side issues the steaks were mediocre and the well done order was actually medium. We were given a small discount on the bill but that really wasnt the point- we just wanted a nice meal out! Very disappointed
Food excellent as always ! We really like the background music
Good quality , not too loud and in good taste.
The Waiter was very good friendly and efficient
Overall it feels a bit hectic luv the lively atmosphere
But it could be more relaxing if staff are busy you can feel their stress this is not not a complaint but
Would be Perfect if a bit calmer, perhaps too many small tables ( especially the 2 seaters) squashed in so close to other people and not much space In between staff are squeezing thru with food etc.
It was very busy when we was there. The table we got was near the door, which was opening n shutting a lot so was a bit cold. The food was lovely and the waiter we had was great he was very busy but still attended to our needs. He was maybe an Italian guy, and was really good at his job.
Wonderful experience for my daughter's special birthday, Gerda our waitress provided us with some fabulous service and recommend a wonderful cocktail tree which we thoroughly enjoyed. The food was absolutely delicious highly recommend the rabbit gnocchi and Malayan chicken dish. Beautiful ambience we will definitely return.
3 of us had braised beef that was soooo fatty. The waiter showed it to the chef he said it usually melts away. We were offered free sweets to compensate. It was a shame as It was my birthday and I had the chicken it was beautiful, but my friends were disappointed.
Fantastic service and outstanding quality food, would highly recommend to anyone. I was expecting to pay ALOT more for the food and drinks that we had.
Excellent food and service, a little noisy but great atmosphere
Good food and 2 course lunch menu is amazing value. Staff always polite and attentive so keep returning. If it ain't broke don't fix it.
I took my parents and toddler for early tea on Thursday. The staff were excellent and attentive. However, one of the meals was the stuffed chicken with apricot and arrived with the top of the chicken breast still raw pink and fleshy. The meal was taken away and cooked again and apologised for. This meant my father was eating after the rest of us which is never ideal and not want you want during a family meal. Also no compensation or discount was provided, not even an offer of a drink whilst he waited. I do not believe this to be good customer service and ruined the experience for us overall.
Love this place, been numerous times with friends. Went for my birthday at lunchtime today with my folks, first time they had been, on leaving they said what great value on lunchtime menu and place, will definately go back. 👍
I have two issues with my last visit. Firstly, my husband ordered the fish and chips which apparently now comes without tartare sauce or bread and butter and secondly with the price of a pint of big wave, which at 6.10 is pretty extortionate!
I love many things about alberts worsley but I have to say that these two issues definitely took the shine off my visit.
Service was very poor i went to order at the desk as no waiter had been to the table was advised the waiter would come but still no waiter came so we went to the bar for the drinks they did eventually come to the table the starter arrived with one meal incorrect the main meals were ok apart from one again which was the fish and chips the fish was dry and no taste the music was loud and at 10.15 we were advised the bar had closed due to a staff Christmas party they had not pre advised us about this I have never had a problem before at Albert but Very disappointed on this occasion and I had guest over from France and had been telling them how good it was this was a overall embarrassing evening
Thank you for your review Elizabeth, I'm sorry to read that you had a few issues whilst visiting on Sunday with your friends. I will ensure that the management team take your points onboard. I hope that this experience will not prevent you from visiting in the future, Karen
Lovely meal, good service all came in good time.
I come here a lot, always consistent
Alberts was lovely food and drinks were amazing l, did feel asif the staff looked down on your a little, it was my birthday and one gentleman was quite rude when we said we didn’t want full meals, apart from that it was great
Are table was not ready when we arrived but staff were friendly.
We didn’t leave the full 10% tip as we had to wait a significant amount of time between courses and didn’t appreciate being questions when we didn’t leave the full tip amount.
Usual busy restaurant with lots of birthday celebrations. I enjoy the busy bustling place. I had Dover sole which was lovely followed by the wonderful sticky toffee pudding. The service was good too.
Excellent service , food & ambience as always staff fabulous & attentive .
Excellent food and service as always 😊
Excellent service and value for money as always - the lunchtime menu 2 for £12.50 is perfect for us as the portions perfect size and plenty of choice - served straight away and meals served promptly. Always great atmosphere whatever time of day the ambience is perfect but we may try the new restaurant in Standish next time just for a change no other reason as we love the Worsley venue .
The staff is very polite and friendly to us. Be aware I am Deaf can’t use the telephone to book but I use on website to book the table for us more accessible for me. Thank you
Lots of choice on the lunch menu, which enabled vegetarians, pescatarians and meat eaters to have variety. Beer good. Food excellent. Staff very pleasant. Very good value for money , my only quibble is they need more staff
There wasn’t a choice of vegan meals or milk alternatives which is disappointing
Thank you for your review, may I ask did you ask your server regarding the vegan or milk alternatives? as we do have vegan menus and also soya milk for hot drinks. I'm sorry if these were not explained or offered if the staff were aware of the request, Karen
Been to alberts many times and always had a fairly decent experience . On Friday night myself and a group of friends had the worst night ever - food average and cold , served very late (mains at 10pm!!) and the waiter was the rudest , most misogynistic man I have had the misfortune to meet . Night was only saved by the very nice manager (beard man sorry no name ) who sorted our evening out at the end of the night all be it a little too late !!
I'm very sorry to read that you did not have a good experience whilst visiting Albert's. I am glad however that the site manager Damon (who was the manager with the beard) spoke to you on the evening, I do hope that this experience will not prevent you from visiting Albert's again in the future, Karen
Very upset about my visit. I am highly allergic to diary. I received the allergy menu I wanted the cod dish but it said it contained milk. It had Bombay potatoes which usually do have diary in them. I ordered the fish told the waiter about my allergy again and asked for plain veggies with it rather than the rice and the potatoes. I said I didn’t want the potatoes full stop the rice I wasn’t fussed on I was fine with a side of veg - making sure it wasn’t coated in butter. My meal came with the potatoes and rice I sent it back saying I ordered veg I didn’t like this - the same meal then came back saying the chef had made it dairy free. It was not what I wanted or ordered I was very upset and embarrassed to send it back again. I did not eat the sides and I would have ordered a side of veg. So upset it made me feel very uncomfortable, not what myself or my husband wanted it to be
Thank you for review Danielle, I'm sorry if you felt like the team didn't listen to you during your visit regarding your main course. I have spoken to the kitchen team and the chef did make you the potatoes with no dairy, they thought they were being helpful by trying to give you the dairy free potatoes so that you didn't have to feel like you had an altered dish, so you could experience the flavour of how the dish was designed. They do apologise if that made you feel uncomfortable, Karen
Nice place and enjoyed very much with my friends
Great food every time and the lunch menu is such good value. The waiters are always attentive and nothing is too much trouble.
Great service, good food, nice surroundings and great value for money
Excellent service friendly environment good food and wine
Always a pleasure to eat here, dined with friend it was her first visit ad she loved it too
Excellent service as usual, friendly staff, great food, great atmosphere. Highly recommended.
Food great, service average at best. Came at 1145, service team wasn't sure if breakfast menu still applied, long waits for attention.
Food was great when it came
Thank you for your review Daniel, I am sorry if there was some confusion on the service times form breakfast. I'm delighted to read though that you enjoyed the food, Karen
Lovely restaurant, good choice on the menu, atmosphere is always good.
I am a regular customer at Alberts and Will never be returning today after my meal .
My main course arrived freezing cold, my waitress was rude and after my main being sent back to the kitchen I then I had to wait 10 minutes for a knife and fork. When my bill arrived I asked for the main to be knocked off the bill as it arrived cold and by the time the second one came back from the kitchen my partner had already finished his meal, his meal was also cold but he didn’t want the hassle of sending it back and just ate the food , the bill still had my main course on and when questioned they advised rudely that they will knock 25% off. I just don’t find this good enough and I find the staff very rude since the new takeover of
management , I will not be returning from alberts and they have lost a very long and loyal customer due to this and the way the situation was handled.
I’m sorry to hear your experience was not a positive one Laura. If you wouldn't mind replying to this message I would really like to investigate into what happened and find out which staff members were involved. Please would you mind including what name the booking was under,the time of the booking and also your email address, Karen
Lovely food, atmosphere & service.
Gorgeous steak &the staff were lovely with the children too X
We love it here and are regulars but could tell the poor staff were struggling. Mainly just feedback for you. If we were not regulars this would have been a much worse scoring. 40 mins our drinks took to come on one occasion. Bill was put down without us asking for it BEFORE midnight which we didn't think was appropriate. Steaks all cooked wrong, twice but the 2nd time we were so hungry we didn't have the heart or patience to send them back (sorry chefs, I can understand how much pressure you must have all been under and cant blame you) Way over done on them though. Wanted medium-well but got incinerated, twice. Bar was overcrowded, I juts think it was profit over people a little which is a shame. Tables need to be taking more of a priority and keeping your table should be encouraged rather than ushering you away. I rekon next year ditch the ride outside that was dead and didnt suit the venue and spend the money on fireworks or something better.. Thanks to jennifer for rescuing our service.
I have sent an email on their site which I hope they reply to
Booked the 6pm sitting for NYE. Not happy that we arrived at 5.30 pm only to be told we couldn’t go in because they were too busy bringing in band equipment- should that nit already have been in there knowing guests would be arriving? Had to wait outside for almost half an hour . We weren’t advised of this beforehand. Service of the meal was also quite rushed due to second sitting diners arriving. Obviously a one off due to it being NYE but spoiled our enjoyment overall
Absolutely lovely food. Never had a bad meal yet here. The atmosphere is brilliant, service and food quality outstanding.
We’ve been a few times to this restaurant and enjoyed the experience but on this occasion we were disappointed. We booked the table for two at 12.30 and arrived at 12.15. However, the host asked to wait at the bar because other guests needed to be seated first. The restaurant was quiet and all the guests were seated so we were a little confused. We sat and waited in the bar area while the next four groups that entered the restaurant were seated straight away. We continued to wait for further 15 minutes and watched others be seated straight away on arrival At this point, we went to the front desk to ask if we could sit at the table. The host, looked puzzled and had to ask our name and then check the check computer. The host then took us to a table. Overall, the food was nice but disappointed that there was more attention paid to seating the groups that arrived after us.
Thank you for your review Amanda, I'm sorry to read that there was a delay on you being seated, although I am unclear what the problem was I'm sure that the team wouldn't deliberately want you to feel like the other parties were taking priority. I will be passing your comments back to the team though so that they are aware for the future, Karen
Great friendly service and amazing food the waitress noticed it was my friends birthday and came over to wish her happy birthday and a drink. My little boy loved making his own pizza at the table something a little different.