I must admit I’ve never had a bad experience at Alberts Worsley and this last meal was amazing. Food was cooked to perfection and we were also impressed with their nonalcoholic wine selection. Alberts were also attentive to our food intolerances and really help us to make the right choices and also made some tailored adjustments to our food to help with our intolerances. My wife and I loved it.
It's over rated, the music was too loud to have a conversation (maybe it's done like that so no one hears your conversation?), tables seemed jammed together to cram as many people in as they could, not enough staff to even get round to everyone, food overpriced for what it was, it got really cold if someone opened the door for a second.
Very nice Sunday lunch unfortunately the beef was a bit sinewy
Good local restaurant and bar. always lively atmosphere, well trained staff.
Food consistent and daily meal offer good value.
Bar snacks are also great for a lighter meal option.
Food great and also great value, lovely ambience too as always (we are very regular visitors and have never had a bad food experience here).
However, this week service really let the side down-not as first but we waited a LONG time to have our mains cleared and an even longer time for our dessert menus/orders to be taken. Staff seemed happy to pass the action onto someone else when queried- no one took accountability or even explained why things were so slow- we are understanding people- if there’s an issue let us know and manage our expectations don’t just leave us waiting.
We weren’t the only ones with issues this Sunday so maybe there was something happening behind the scenes that led to the inconvenience. Like to think it was a one off. Hope so too.
A 90th birthday celebration for my father in law was perfect!
Excellent food and service.
He was previously fond of the Three Fishes but finds The Albert equally as agreeable so consider this place as up there withe the best of the "gastro" elite.
On arrival at 9:30pm, we were informed that there would be an hours wait! So we left & ate elsewhere!
Really bad service waited over 45 mins for starter then left as main meal never arrived and it was 22.00 . Lovely place but not enough staff to cope.
Food was cold, waited 2 hours 40 minutes for our main course, was booked in for 8.30 for my husbands 50th birthday. We had to remind them at 9.15pm which they had given our table to someone else. The manager was very helpful, a lot of people was complaining. We walked out at 11.20om just having our starters. Not very happy
An absolute shambles. You are given a 10minute grace period if running late but we were kept waiting longer as table not ready. Told to sit in very busy noisy bar area but they didn't know where we were. Queried delay twice. Eventually taken to table. Food order taken fairly quickly and starters arrived promptly. Then we waited and waited for our main course. Nearly walked out. Despite manager telling us our food was being played up it still didn't arrive. When it did my chicken was overcooked. In the end manager waived our total food & drinks bill. Spoiled the end of my husband's birthday. Won't go back.
I was extremely disappointed with my recent visit, I feel that the front of house teams and kitchen were somewhat dysfunctional. Long waits for our drinks order, starters and mains. My partners prawn and avocado salad was pretty poor, the prawns had been griddled to a point where it was virtually impossible to prize them from their shells. We did on this occasion complain to which the charge of £13.50 was taken off the total bill.
Waited a hour for our table that was booked when finally seated and ordered drinks and food no drinks arrived all night there was a long wait for food I ordered lobster that was left on the side for 15 mins then brought to the table cold and had to be sent back
The venue is not just a restaurant, it is also a bar. There are not enough staff to deal efficiently with both. We waited nearly an hour for our drinks and longer for our food. The noise from a bar full of revellers was horrific and definitely not conducive to a relaxed evening meal. There was nowhere to park due to the volume of people frequenting the bar. Will most certainly not be frequenting again and will be recommending to others that they give it a wide berth also. Poor.
Great food and atmosphere don’t hesitate just book it.
Noisy, crowded, understaffed and cold food not a good experience won’t return
Food was mega. A bit busy but that didn't make the service suffer, prompt and fast. Love this place.
Nice place, good food, had to wait a really long time for food, and service wasn’t great. management dealt with it well, but it was a shame, as it put a dampener on an otherwise really good evening! Limited vegetarian and vegan choices.
9 of us dined with you it was very busy and noisy in my opinion too many people not enough staff food took ages my daughter ordered a cup of tea and waited 40 mins we asked twice for it .. steak was chewy three people left pretty much most of it chicken dishes ordered by 2 people were luke warm my daughter ordered just the chocolate pot off the desert and was still charged full price ... you could of brought the whole desert and gave it to us anyway. 11 year old son went to the gents toilet and couldn’t believe there was excrement and sick all over one! waited far too long overall and would not visit again.
Food was nice, as always.
Yet the service was extremely poor.
Good food and drinks and the atmosphere was brilliant for a Saturday night. Service could have been better, waited a long time to be seated and then service from then on was slow. Nice touch with a cake was nice for birthday boy but candle would have been better! We will be visiting again. :)
Food was delicious, service was fantastic and it was great value for money!
Food was lovely, service was shocking, waitress was rude. To be fair they did give a complimentary drink for the waitress bad attitude
We visited Alberts to celebrate my Mum and Dads wedding anniversary. The food was excellent, can’t fault that at all. The staff seemed really rushed, therefore making our experience of the service less than adequate. When we arrived and were shown to our table, we were greeted with the very rude comment of ‘but we need the table back by 8:15pm’ (this was at 6pm, and with 3 very young children, a bit of common sense wouldn’t go amiss - we obviously weren’t going to be staying late!!) When it came to ordering drinks, our waitress had absolutely no idea of the different lagers and bitters available so it took her 3 trips to the bar just to place our drinks order. Overall a lovely restaurant but as stated previously, maybe you need to employ more staff and educate them on the options available!!
We had a really nice evening the food was good as always we had the 2 course lunchtime menu good value for money and really tasty .We will be back again soon as we love this place .
Celebrated family birthday at Albert’s. Great atmosphere and food, service very good. Head waiter very helpful when we asked for additional place at table. Everyone thoroughly enjoyed the evening, would definitely go again.
Been to this restaurant a couple of times and always find it to be cold inside. The choice of food I wanted was sold out at 7pm so I had to quickly choose an alternative. Probably won’t return to Alberts Worsley.
If not too busy I found it very noisy and tables too close to each other ...
Once seated the service was slow . After eating main course the dishes were left for at least 25 mins before cleared . I was going to have a dessert but by the time I was asked I felt too annoyed and we paid up and left . When ordering drinks at the table it takes a long time before you get them . We were very disappointed as we like to eat here . The food was good . But the overall experience disappointing as I know how good it can be .
Thank you for taking the time to share your feedback, this is definitely not an experience we would hope for any of our customers. Could you please contact myself so that I can investigate your visit in further detail. Please could you include in the email what name your booking was under and also what time the booking was for, Karen
First class. Ordered beef Sunday dinner,beef was a little under done for my taste. Told the waitress who told the manager who came straight over and replaced the beef with a well done portion. It's a matter of taste, it was as much my fault for not telling the waitress how I like my beef cooked......resolved
I’ve never had a bad experience at Alberts.. until this week. Our party ordered simple breakfast items this Sunday and nearly every item was wrong/stone cold after waiting over 50 minutes for it. The toast for the breakfast arrived after we had finished and again this was stone cold - after asking for fresh toast for the party, 3 pieces turned up between us so we asked for the bill and left. The only plus was the friendly general manager who corrected our bill accordingly, but it was more disappointing that it had happened in the first place.
Thank you for your review Jack, I'm very sorry to hear that you had a bad experience during your visit, I am very glad to read though that it was brought to the attention of Damon the General Manager on the day and he spoke to you, Karen
Repas bon, mais service pas agréable, dans le rush.. on a pas le temps de profiter de notre dinner sans qu’un serveur vienne nous déranger.
Thank you for taking your time to leave us a review, we do take all our guest’s comments and feedback on board and I sorry to read that you felt rushed during your meal on this occasion, Karen
Sadly the food was mediocre at best ... overpriced small portions took 2 hours from sitting down to get main course which wer then cooked wrong. Given 10% off bill but tbh don’t feel that went far enough. There was a pointless dJ on .. plying music not fitting with a restaurant. Very disappointed with our first visit. Bill was £60 feel cheated.
I'm sorry to hear your experience was not a positive one Stef. If you would like to send me over your contact details I would like to look into your visit in further detail . If you could also add your booking name and time I would really appreciate it.
This lovely food we will come meal again in future
Lovely food. Quick service all round and treated well.
Saturday 7 pm visit, restaurant full. Service was excellent, we were asked at every course if everything was ok and did we need anything. The staff were very courteous and friendly.
Great food great service
We were running late I tried to call to let them know but phone just ringing out. Once arrived we were sat down within 5 minutes but we were not even asked what drinks we wanted for a good half hour to 45 minutes. We then had to wait again for the server to take our food order. Besides this there was horrific rock heavy metal music being played so loud that you couldn't talk. We think this may have been coming from the function room upstairs!! Then to top the night after waiting so long to be served we were practically thrown out of the restaurant at the end of the evening. All in all a terrible evening and we will not be returning anytime soon!
Thank you for taking the time to share your feedback, this is definitely not an experience we would hope for any of our customers. I would certainly like to look into your visit in further detail please would you mind sending me an email with what name your booking was under and time of your booking, Karen
If was hard to get a waiters attention to order our food or re order drinks. I thought this was because it was busy, but the waiter said it wasn’t that full for a Friday. It was also ridiculously hot which made us not stay as long as other visits. All this said we love the food and would go back on this reason alone
Good service and food