Very attentive initially, drink didn’t arrive, had to mention, 15 minutes later. Staff very pleasant and helpful, but overall service lagging. Food pleasant, vibrant atmosphere. Music too loud .
On entering the restaurant only a couple of tables were taken apart from a lage party of 10 to 12 adults plus an infant. To our surprise and disappointment we were immediatly colocated directly next to the party! Diners arriving later were located away from the party. That apart, our server Fay was very attentive and helpful and the food was, as always of a very high standard.
The food was excellent and just as good every time. However the service was extremely poor; we had to get up from the table in several occasions to ask for drinks and the bill. Staff seemed more bothered with talking to each other and setting tables than being attentive to the customers.
Another great night, great food and great service.
Every time i visit the Albert i have a fantastic time , the food the service the place if you have not yet been you must go.
Very nice restaurant. Well laid out staff very friendly delicious food. We’ll definitely be back
Fabulous breakfast! Great choice and very well presented. Excellent service.
Really enjoyed our night there, great food and service, would recommend and go again.
Although we had a few hiccups with service and other things during the evening these were dealt with in an efficient, pleasant and a satisfactory manner by the management team and this would not put us off visiting again.
On the noise level for us it was a little loud but for the younger generation it was probably fine.
We live near to the latest addition to your restaurant chain due to open in Standish later this year and we plan to visit this very soon.
Excellent service, excellent food, never been disappointed, highly recommended and over the moon to hear they are opening a restaurant in Standish :)
Our first time here and it won’t be our last. Everything from the food, staff and atmosphere was enjoyable, friendly and relaxing.
Will definitely return very soon
Always amazing food, go most weekends for lunch or dinner. Lunch menu is great value for money. Staff always friendly and chatty. Love this place.
Excellent service and the food was amazing as usual. Our server Olivia was brilliant, she catered for our every need. Really lovely occasion with my family.
Service was brilliant. Nothing was too much trouble. Errors were corrected. Food was fabulous. My only complaint was that the music wasn’t to my taste!!
I got the short ribs and was disappointed, too many different flavours on one plate, from sweet to warm sour pickles! Everyone else's mains was spot on. Service was bad, left to clear out own table, waited ages for someone to take our order. Dessert was good, one of us ordered
caramelised banana with vanilla ice cream, almond biscuit crumb and a mini toffee milkshake. It was a banana cut lengthways with scattered brown sugar on the top! Don't know what was caramelised?
The sticky toffee pudding is to die for though. I would go back but would choose a bit more carefully!
Beautiful atmosphere, very well prepared food. Our waitress, Estelle went above and beyond at every point! It was a little noisy as there was a DJ in but other than that we had a wonderful evening.
Food and service was excellent, they were very busy on the day we visited but everything was still spot on.
The food was absolutely delicious I’d highly recommend the food. My only critism is how loud the kitchen is; lots of shouting which isn’t a relaxing ambience, even seated near the entrance it was quite loud. Service was perfect, no too overbearing and we didn’t feel rushed
Great food, especially enjoyed the tomahawk steak . Will be back again soon
Lovely lunch off the lunch special menu excellent value for money staff polite helpful and always pleasant would definitely recommend
Food was delicious however sauce for steak was slightly cold. Took quite a while for the waitress to take our order
Absolutely beautiful! Dinner for 8 booked for Father’s Day and we were not disappointed! Food was exceptional and service was perfect! I even received a complimentary glass of Prosecco and a brownie for completing a half marathon that day! We will definitely be back
The building / interior at Albert’s is really nice! Very upmarket. The food was delicious with both myself and partner opting for the Sunday Set Menu (£21 for 3 courses). The Pork Sunday Roast was amazing and plenty of food for a hungry appetite. The starters we had were Broccoli and Stilton soup and Chicken Satay Skewer, both of which were great. For dessert there was a choice of 3, and I opted for the Sticky Toffee Pudding (which was great, except it could have done with a little more ice cream!) and my partner had the Chocolate Bomb.
The only downside to the whole meal was that I think the entire waiting staff swap shifts at around 3pm. This was very noticeable as the service was excellent up to this point, but we waited over 20 minutes to pay our bill despite asking staff several times.
Service was very slow, and few and far between the bill came which had stuff we didn’t even order!
Thank you for your review Caroline, I would really like to look into your visit in further detail so I can help the team understand what issues you faced in detail. Please would you mind emailing me with the name which the booking was under also including the time which you dined on the 16th June. Karen Communications Manager
Alberts is my favourite place for breakfast and so I decided to take my step dad for father’s day breakfast. The service here is usually amazing but it felt like nobody could be bothered , a lady came around with coffee and spilt it all over the cup saucer and table just shrugged it off and walked away , it left a large stain on the table and we had to ask for a new set. Nobody seemed to be interested in taking our order nor the table next to us yet there were 3 girls following each other with coffee whilst tables were waiting to be served which didn’t look good , and when we asked the girl said she couldn’t but would get somebody else , we waited but still nobody arrived but managed to order 10 minutes later. Our food was lovely however we did feel as though we were being pushed out after our plates were cleared. I requested the bill which was the wrong tables, I have worked in a restaurant myself and knew it was a easy mistake however when we told our waiter he went away and brought the same one back again? I informed him it wasn’t ours and he tried to go through it as thought it was ( this had 4 meals on two adults two children’s and a Bloody Mary we had 2 breakfast and 2 coffees) eventually the bill was sorted but it felt like it was a big deal - it isn’t our fault our bill had been put on the wrong table. I always tip but didn’t as I felt it wasn’t deserved. Overall this is a lovely place I would recommend on any other occasion but the staff on let it down I was devastated as I had raved about it so much and felt like it looked bad on me.
Thank you for you detailed review Lee, I am very sorry that the level of service which you received on Father's Day wasn't to Albert's normal high levels. If you wouldn't mind please would you be able to send me an email Lee with what time you dined so I can look into the issues which you faced. Karen Communications Manager
Lovely night, amazing food and great place. Highly recommend.
Excellent food for the money - definitely coming back again
Lovely varied menu, great atmosphere, delicious food and friendly service. Would definitely recommend and will be back soon!
Absolutely loved it , gorgeous place and excellent food and staff was all lovely , will definitely be going back
I have always loved Albert's my fav place for types off occasions really friendly staff, good atmosphere, food is on form. The only thing I think you need to improve is things are starting to fall apart ie chairs, salt and pepper pots etc don't let the little things ruin the decor and environment which is stylish, modern looking restaurant
Thank you for your positive review Maria, I just wanted to reassure that the furnishing are currently being looked into but thank you for mentioning these in your review as we do appreciate your feedback from a customers point of view. Karen Communications Manager
Definitely know that the food in Alberts Shed in Manchester is so much tastier. The service was slow and it was extremely noisy.
Lovely! We had the set lunch, excellent value for money. The chicken & coconut ‘broth’ is amazing! Highly recommended.
Food was very nice. Went with another couple and we split the bill 50/50 both of us paid by card and left a cash tip. However I discovered when we got home that a gratuity had been added to the bill and was never mentioned to us before we paid. If it had we wouldn't have left a cash tip. Not the way to treat customers.
The food was excellent, we ate from the lunchtime special menu and enjoyed a main course and dessert.
Both were delicious and the sea bass I had was cooked perfectly.
Sticky toffee pudding fantastic.
Great service and such great value for money , one of my favourite places for early dinner straight after work.
Lovely place , going to be a regular eating out venue for us now.
Top notch food and service great staff would highly recommend for sure
Great place for lunch and meet up with friends. One of the main courses was cool when it arrived so we returned it. The manager came over and sincerely apologised and said a new dish would be made and offered a drink on the house whilst we waited.
We didn’t expect anything else so was a great experience to see that whole price of the lunch was removed from the bill. Great to see that when things go wrong they are prepared to put it right .
Love this place
Always love going to Alberts. Food is great and so are the cocktails!!
We had a nice experience on Sunday with a lovely waitress Bev
Service by Bev was amazing but the standard of food was very low. Will unfortunately not be returning.
Thank you for your review Lorna and I am delighted to read that Bev was amazing from the service point of view but I would like to find out further details why you wouldn't want to re visit Albert's due to the food. Please would you mind contacting me so I can investigate with the kitchen what the issues where that you had on the day. Karen Communications Manager