Benihana - Encino
I paid too much money for the amount of food that was prepared. For the first time I didn’t have leftovers to take home. I was disappointed in the amount of food. Flavor was great.
Our waiter was very nice and helpful and polite!!!!!!!!
Would be great if it were not for the ridiculously long wait to be seated. We had a 6:30 pm reservation but did not get seated until after 730pm. Unacceptable.
Everything was perfect !!
Food was good, but i had to wait 45minutes AFTER my reservation to be seated which was a bit annoying considering people who walked in were seated shortly after my group. What is the point of a reservation?
Food was really good, way too noisy. The ladies at the hostess stand weren’t very nice
Very good experience. Only downside was waiting 45 minutes to be seated even when we had reservations. Other than that foo lad and service was good
We waited an hour passed our reservation and there were many tables that came after us that were seated before us. This chain sells itself and is a favorite for sure but this location really would benefit from better time and staff management
Service was great, waitress was fast and very attentive. The food quality and amount has declined. Didn’t feel we got tie quality and quantity we should have for what it cost us to dine there, even with the birthday coupon. Too many onions to compensate for less of other vegetables. Lobster was extremely small.
Had a 7:45 reservation and they hadn't even sat their 7:30 reservation parties when we got there. Crowded/sad/pathetic
We made a reservation and it took more than an hour after our reservation time to get seated. We had 6 children with is who had to be at school the next morning and we didn't get back home till 10:30 because of the long delay to get seated. What's the point of a reservation to have to wait over and hour to get seated? Management did call to apologise and offered 50% off our next visit but it's really not the money. It's the time.
Great entertainment and decent food. Must try at least once
Great food! The cook was friendly and funny. And the server was very attentive to our needs.
Birthday. Lots of birthdays being celebrated tonight
The entire restaurant was dirty. The grill had food remnants from the previous meal, the bathrooms were filthy. Overpriced for the quality of the restaurant and food.
We had reservations and weren’t seated for almost 20 mins after our reservation then after being sat the chief didn’t come out for almost an hour
Great, loved it. Had been here many times over the past 30 years, and thought they were loosing their luster, but my experience on the 4th of October changed everything. They definately stepped their game up
I’d have to think twice before referring Benihana to anyone. I’ve been there many many times and this past time was the absolute worst. I went with my son and he had fillet mignon and chicken. The chicken was rubbery and did not taste like chicken at all. I had a couple requests of the chef regarding low sodium and butter. A woman at our table had an allergy to egg and he was combining everything together and really not listening to our requests. It ended up being pretty crazy. I was there for my birthday, they did not sing nor did I get the proper ice cream nor did I get a picture. That was no big deal but because of all the issues that was completely overlooked. We were told that on occasion that happens with the chicken and I feel that that is totally unacceptable. The manager was very nice about it and did not charge for my son’s meal.
As always the food was delish. But really they need to upgrade that place...
so much fun, loved our server and food is delicious as always.
Expensive for the quantity of food you get served.
Our family loves this place!! Great food, never a disappointment
Wonderful and fast service
Food was superb. Everything was delicious and the chef put on a great show. Very fun. It was very loud and hard to hear what our family members were saying, but otherwise it was great.
An enjoyable outing for my mom’s birthday. Great service and delicious food. We were seated in a very crowded, small room that looked like it was an addition. I had to stand up and move in my chair whenever someone came in and out. That would be my only negative.
The food was fantastic which is why I would go back every time! But this time we had a 4:30pm reservation and was not seated until 5:10pm. What is the point of a reservation is you are going to seat us 40 minutes late.
Our server, Derek, was amazing! He was extremely attentive and was constantly refilling drinks and making sure we were good. Our chef, Hunter, was the best we have ever had! He did such a great job and we hope we can have him again the future. With both Derek and Hunter as our server and chef, we had the best Benihana experience ever!
It's always fun, but part of the Benihana excitement is the show. Our server must have been new because there was no show, we watched other tables for entertainment. One of our guests had never been and wasn't impressed at all. We've had better experience at the off brand type restaurants and other locations. We had reservations, booked a month in advance but the Friday night crowd made it feel like he was in a rush. Might save the B team chef's for the midweek crowd. Food was good as usual.
So much fun
Our server and chef were both amazing
I want to go back again tomorrow !
Don’t miss this experience at the Benihana in Encino
Our reservation was at 9pm but we did not get started with the chef until 10pm.
Birthday for our daughter
Love this brand they never fail
I always have the best time when I'm celebrating my birthday at Benihana
We always get good service and excellent tasting food at this location.
We had a 5:45pm reservation. We were not seated until 6:37pm. The food is fine and the cooks are entertaining. But they do not know how to work the reservation system. Now that I’ve checked the reviews, I see that it is a very common issue.
Do not expect to be seated tat your reservation time. We saw people on the way out who has been waiting over an hour past their reservation time.
THE FOOD CAN HAVE A LITTLE BIT MORE OF FLAVOR. VERY GOOD SERVICE AND ATTENTIVE PERSONNEL
We had a 7:45 rez - did not get seated until 8:30. Restaurant completely overwhelmed with people. Floors dirty with food debris everywhere. Service good, chef entertaining. Too loud. Terrible ambiance.
We were celebrating a 60 plus birthday . We had a 730 pm reservation but was not seated until and hour later
the service the place run down and over price
we were not impressed
sad. we even spoke to the mgr
We will not be going back
Benihana has been going down in service over the last few years. This past Saturday night was our worst experience ever. First we waiting over 30 minutes past our reservation time, with the other party that ended up at our table. So we were all there...but the place is overbooked and doesn't know how to handle volume. Then we were seated and horrified as they attempted to cram 10 of us around a table that is CLEARLY made for 8 normal sized adults. Even more upsetting was glancing across at the table adjacent and seeing two lovely parties of 3, that were seated 5 minutes ahead of us. So rather than put 3 + 4 at one table and 3+ 6 at another, they chose poorly and sat 6 at one and 10 at the other.
As usual, we were rushed to order. We had to ask for complete menus as they gave us what looked at best to be abbreviated lunch-time menus, with no appetizers, cocktails, etc. We were immediately served soup, not allowed to finish as they whisked away the soup to place salads, and then the fun began. 40 minutes of waiting. Waiting for a chef to come around the corner with his trolley and start dinner. Waiting to eat, all the while wondering why we only had 90 seconds for soup and a few minutes for salad.
The chef was tired. Or distracted. Or something. He cooked things in the wrong order. Note to restaurant - if you call it a shrimp appetizer, it should be served prior to the entree. He over cooked all of the steaks and in the middle of the fried rice, was approached by another chef to switch tables. He was literally in the middle of cooking fried rice. Perhaps the other chef could have waited for a more oportune time to complain about his own assignment...
In any event, we love Benihana, and will try to go again in the future. But they need to either accept less reservations or learn how to book properly. Please don't tell hungry people that the table seats 10. We literally had to move everytime a chef or waitress came in or out, as we were hanging off into the walkway.
We waited over an hour to be seated with a reservation. Service was poor and rushed and food was mediocre. Would never go back.