Terrible experience. Slow and inattentive service even it was not busy. Lots of things missing from the menu which we had to discover one by one when trying to order. Serving team were generally uninterested and disengaged

5 people for dinner, everything arrived at different times, one guest finished dinner when i didn’t even started. I waited for a hour for my food to come, and then i got starters and main altogether. Really ruined a dinner out. Easy solution, not going there again, as it wasn’t busy enough to make such a mistake.
Thanks

Dinner was good, food arrived quickly, everything we wanted was available, just had issue with the drinks. we had a good time as usual.

Great food, good value

The food was excellent as was the live music. The perfect place to sit and unwind with good food and a great atmosphere.

Horrible experience, staff were rude and unprofessional. Food was overcooked and drinks were flat. The discount applied for the bad experience they clearly ill care about making money not how the customer feels

Big easy!!?? What has happened??

The kings road branch has been a go to for us for years for special occasions, and has always been good.
Covent Garden branch is completely the opposite!….. we waited AN HOUR for the most miserable waitress alive to take our orders, who gave us the impression she didn’t want to be there.
One of our drinks was forgotten and we asked a different member of staff if he could find out and was told “sorry you aren’t my table”!!.
To top it off the voodoo wings (my favourite) were half cold and half warm (clearly had been sitting out for a while and had some
More added to make the portion)
The ribs were horrible and full of fat and gristle!!! How that’s possible being slow cooked I don’t know!
Steak was actually pretty good….. £176 for three adults and two kids with only two beers and a g&t part of the order is outrageous

Defo going back to kings road next time!!!

Very poor service

I will never set foot In the big easy Covent Garden again I am about to write a complaint to the management I eat at big easy at all venues a lot but Covent Garden is a disgrace to your brand

Down stairs was dirty. The unused bar area had flies everywhere.

Cold food. Warm Prosecco

The wait was really long, from taking our order to the bill, wee had to wait for a long time. The food took more than 50min and when we finally got it, the order was incomplete...

Had a great meal and food was nice. Service was on point! Place was a bit loud but didn’t spoil our meal. Will definitely return as the food choice was vast and there is loads to try.

Food and staff were amazing

Quick service too for being really busy

had reservation but were greeted by unfriendly staff

Shame couldn't use the bar when 20mins early waiting for other quests, had to sit in restaurant next door to get a drink. Very slow...unattentive service...40mins before even drink orders taken from table & one bottle of wine missing for further 20mins...had to chase constantly for any service, even the bill. Food was tasty and good portions. Completely let down by poor service.

Little bit measley on the portions.

Ribs tasted good but I felt they were dry.

Chicken was nice but would prefer a crispy skin.

Link sausages are the bang though.

Food was wonderful. Had a family meal here years ago had to return again. Went with the wife. Food was amazing. Service a little slow but its a busy place I can understand the staff having a little rest no drama really. Was amazing

Incredible food and atmosphere. The weekday specials make it ridiculously good value.

Good Ambience and hospitality by the stuff - However the food failed to live its former glories...Dry meat , warm not hot and fries have been replaced by C- grade takeaway chips.
Sad as it used to be a favourite.

Has always been my favourite place to meet friends and have a drink.

Had the early diner meals which are incredibly good value. I am not sure if they were short staffed but had trouble getting the menu. Service very slow and erratic. We actually wondered if there was any point ordering a second drink as it might not come before we finished our meal. I asked for condiments which never arrived which slightly spoilt my enjoyment of the meal. The food as usual was very good. When we have visited before the staff were friendly and helpful but this time they were very offhand.
Will probably visit again though.

OK, wasn't quite there. Service did leave a bit to be desired. Food not as exciting as expected.

Booked for 4.45pm but they didn’t open until 5pm. They had to be reminded to bring out the extras we ordered and flag them down for it. Staff were miserable and seem put out they had to serve us. Food quality was very poor, wouldn’t have paid half what it had cost. There are so many better places to go for the same price or cheaper.

First visit my wife ordered a burger meal and enjoyed it I tried her burger and also thought it was good .
I ordered a mixture of bbq meats which I found rather bland and lacking flavour and would not have again I also had a bbq wings starter which I also found lacking flavour .
I found the cost of £84 very poor value which included an extortionate service charge of £9 .
I would visit again but would stick to the special offers .

Great food. We were lucky enough to catch the Earlybird menu which was £10 for 2 courses plus £2 for a glass of Prosecco/house wine and beer, I believe! Good value for the money.

We arrived at 8 pm and were sat. Our waiter came 20 minutes later and took our drinks order while we looked at the menu.
We placed our first order to be told 1/2 the menu wasn’t available ( lobster , seafood etc ) , which is what we went there for. He then returned to be told what we had ordered wasn’t available, so third attempt at ordering and you guessed it they didn’t have that either.
We finally ordered what they had not want we wanted and our drinks arrived (30 minutes after ordering) .
The starters arrived with one missing ( came 15 minutes later) which were very poor ( cold chicken wings with 1 piece of celery ?), but at this point we were very hungry.
Our starters were cleared we ordered another drink ( good luck ) , we were then told after 20 minutes that one of our mains weren’t available so we ordered something else we didn’t want just to eat something.
Our mains turned up with one missing, we had to get the waiters attention to get the other main 15 minutes later .
The food was very very poor , our drinks turned up 30 minutes later after we had eaten .
I know staff are short in this industry as everywhere, but poor customer service skills.
It could have all been avoided if we were told how the the menu was and we would have eaten elsewhere.
Need to communicate shortages to customers before dining.

Service very slow - served food 50 minutes from the time we sat down, waited another 10 minutes after receiving the bill to get to pay and leave.
Poor food quality compared to previous experiences at Big Easy King’s road.
Only plus was the live band playing great music.

Had the bbq deluxe platter which arrived cold. The staff changed it for new but was served warm. When asked why apparently that's how the bbq food comes warm. Not sure that's right to have food served warm. Wouldnt recommend

Really tasty food
Must have had a cocktail Happy Hour on as our receipt showed cheaper drinks were not informed of this by service staff and as a result we paid way over for a pitcher

After waiting a month, we were waiting for a special occasion, we were excited to finally be eating at Big Easy. However, this excitement was short lived. We waited at least 30 minutes before a waiter came to take our order, and when he finally arrived no sense of hospitality was shown. In addition, there were a few items that weren’t available that left us disappointed as we were excited to try them. When the food arrived it was warm at best, and this couldn’t even be fixed as there was no check back on the food. and why don’t they make an effort to sing to the birthday celebrant just like any other fancy restaurant, they should make an effort as they’re place was chosen for a special day! Anyway very disappointed and We will not come back and will not recommend it at all.

Stroppy maitre de, other staff helpful and pleasant. Food was good but quite expensive. Whopping 12.5% service charge added to the bill which I can't stand, we didn't pay it.

The food was really nice
Bit the toilets were awful did not look like they had been cleaned for ages paper everywhere water on the floor
The disabled toilet had no light so my I had to stand and hold the door ajar for my friend who is disabled to be able to see
Health and safety and covid comes to
mind

Boozy brunch was epic! This is what American smokehouse food should look and taste like! Dope vibes in the restaurant - will be returning!

Excellent food! And really good and attentive service here at The Big Easy Covent Garden. But, it was way too loud! Loud music so people had to turn up volume of talk to several decibels. I couldn’t even hear my friend across me!! So we couldn’t have a good catch over our delicious meal sadly. I found The Big Easy at Kings Road just the right level of music volume and hence it controlled the level of noise in the restaurant. It was just, perfect!

It’s a birthday lunch. We opted for a set meal with drinks included. We enjoyed the food, and the service was satisfactory.

I’ve been to other Big Easy’ and I think the experience here was okay, food was good as usual however staff seemed burnt out.
No blame to them as it was super busy or they were just tired however if you want a better experience maybe go early in the day.

Not the best night out, waiter was extremely rude so much so another able complained about him on our behalf.

Shocking behaviour from managers

Shouldn't let waitresses deal with complaints.

The food was fantastic, but the staff were horrendous! One person rolled their eyes when we asked her what drink was which, and the host was rude, unprofessional and should not be doing that job! He smacked me on the arm with a menu and said to be a better customer. Would not recommend this restaurant, go to the Chelsea one instead!