Big Easy Covent Garden
This meal was a very unfortunate experience. I’ve been here many times before and the last time I came here a month or so ago everything was perfect but this time, it all went wrong.
4 of us were seated downstairs on a Sat late evening.
Ambience - the place was packed so it was already really noisy and buzzing. On top of that a live band started to play, at which point no one could hear themselves talking so tables were either shouting at each other or not talking at all. The band were really great but they really need a venue with more space than this to make it work...
The tables were packed in so tightly downstairs that the waiting staff were squeezing past to get to customers. Because of that, my chair kept getting kicked/pushed the whole evening which was really annoying.
Service - when we arrived, the table next to us were already experiencing really slow service. The waitress kept apologising to them and to us. It took forever for our order to be taken and our drinks/food to arrive.
Food - I had the Lobster California Roll which came with chips, salad and a drink. On the first bite, I unfolded a blue sticker from my mouth. The manager later confirmed it was a sticker from the lemons they use. Also, when I opened the roll up, it hardly had any lobster and shrimp in it. It was like a lettuce and mayo (lots) roll.
when I asked for the bill, I mentioned I’d like my meal removed. They brought the bill with a mistake, charging extra for my friend’s meal so I had to get them to revise it. The manager only came over right at the end to apologise for the sticker in my food but at least he did.
We didn’t enjoin this evening at all... it must have been just an accidentally, REALLY bad night for the restaurant because everything kept going wrong, not just at our table but around us.
I’m not saying I’d never return because like I said at the beginning, I’ve been here many time before and it’s been good. But I don’t think I’ll be going back any time very soon...
The food, service and restaurant were excellent. We enjoyed ever bit of it! Amazing value for money, highly recommend.
Not as good as last time. Lobster made me ill. Very disappointing as used to be very good.
Had a really good evening. Staff were friendly, efficient and pleasant. Live music good but if your sitting next to them it was a bit loud.
I wish I remembered the services name vit she was lovely, made the visit
Overall a very poor experience. Too hot , food at best average. Ok they had some technical issues but it was far too hot to make it a comfortable experience.
Had a call from Big Easy the morning of my booking to confirm which is fine but when I arrived later that evening, they said the fryer wasn’t working so half the menu wasn’t available.
I understand that can be out of their control but surely a phone call prior to our arrival would have been sufficient?
Once we sat down, we realized how hot the restaurant was and people sat near us were also sweaty/red.
The cherry on the cake was when we were asked to move as they have positioned the table in front of a door... so we left.
Service was beyond poor
Poor food quality - under cooked steak, burger was burnt and black
Expensive and over rated
Would never recommend!! Book somewhere else!
Food very under seasoned.Good bar and customer service
Noisy fun place ideal for family lunches and large groups / celebrations. The food is good value, big portions of fresh seafood and great bbq staples, amazing chips! Our Serbian waitress was amazing!
Honestly expected more for Covent Garden, the service was appalling and was made to wait almost 45 minutes for our first drinks. Food came out with some items missing and we had to wait a few minutes for the rest to arrive. Food is always delicious and it is priced very fairly.
I would recommend Big Easy but NOT the one in Covent Garden.
Great food and service. The lobster is excellent and great value. The tables are a little cramped at busy times but it won’t stop us revisiting.
Very nice food and service was fantastic. Some very noisy tables near us of young men and young women who were getting rather tipsy on what seemed like endless prosecco and becoming louder and louder. Space a little cramped but not an issue, service was superb.
I like Big Easy but I was disappointed that the live music only started at 9.30 on Friday while i has been told it would start 8 so we missed it.
Also, while the lunch menu prices are incredibly good value for money the opposite can be said for the same dish eaten at dinner.
We came from the place feeling very rushed. The food obviously came out fast as there probably isn't much prep but the staffs attitude felt like we needed to rush our food and get out. The food was amazing and the ambiance but for the price you pay you expect better service.
The food was incredible and the staff were very friendly.
Server was very disappointing because she really expected me to use up the dregs of not one but two empty bottles of hot sauce - please the customers shouldn't have to beg for decent condiments - other than that it was its usual standard as expected
We had a theatre booking and not enough time so we asked if we could order quickly. Our waitress didn’t disappoint and told the kitchen and other staff to serve us quickly and even kept reminding us of the time when we felt greedy and kept ordering more.
Food was delicious we had the surf and turf and took full advantage of happy hour! Even better settling up at the end wasn’t as painful a experience as you find in most restaurants, would definitely recommend.
Amazing service our waitress was lovely!!!! We was on table 22 she was ever so sweet and kind. Will defo be back
Good express dinner menu, excellent food options, good food quality, good service. Restaurant was very busy and we were packed in, but the service and food was great.
Loved most of the experience. Only downside was that there were a lot of bone fragments in my ribs and during the changeover between two waiters one of our two pickleback shots took a while to arrive.
Nothing serious enough to detract from an otherwise great experience!
Fab evening and the food was amazing. This is our second time so must be good 👍
Tables packed too tightly together and quite small so not very relaxing and food wasn't anything special. The waitress was lovely so no issue with her at all. Although after paying the bill my daughter pointed out that on the website cocktails were reduced during the times we had ordered yet we were charged full price! I was just keen to leave so didn't question it.
The experience at big easy has gone from 10/10 to a 2/10 all the chefs and staff have changed so the food is way different, the famous voodoo wings are nowhere near as good, the ribs have changed, coleslaw was very dry, the jumbo shrimp used to be tempura fried now they are crumbed and you can’t get the bowl of hot bbq sauce for the table anymore the staff had no idea what I was talking about :( this was my favourite restaurant 4 years ago and now it’s just disappointing. The restaurant was less than half full.
Sunday lunch four people including one 9 year old - friendly service. We were seated upstairs but downstairs has sofas - seem more cosy. Food not as good as I expected. Big portions but my lobster was below par.
We have dined at big easy several times in the and always found it really good. This time was special as I had my goddaughter from Yorkshire with us. She thought it was brilliant and the food very good although the music was a little noisy. Would definitely recommend it to friends and family.
The food was outstanding, the hot and spicy mussels are the best! The atmosphere was great, we sat opposite the band who were good! Our server unfortunately got a little confused with drinks, I asked for a Malibu and diet coke, or a Malibu equivalent, something with coconut! My drink came back a little curdled, I think it was a coconut rum with Diet Coke and what I can only describe as coconut in it! It tasted better than it looked! 👍
food is good, but not worth the amount you are charged. Service was incredibly bad and overall wasn't a great experience.
Personally I prefer Burger & Lobster for food and the ambience. This restaurant was very noisy and the food was average. However this restaurant had an amazing bar and best display of drinks I have ever seen. I would revisit but only to use the bar for pre dinner drinks.
Was really disappointed with the bottomless brunch this weekend! We have been before when had the bottle and jugs given...it worked so much better than coming round to pour! It was not organised properly at all, we had 1 cocktail brought to us in 45 mins...so wasn’t really bottomless! Was embarrassing for us as we was taking our brother out for engagement celebrations and saying how good it’s been before! Wasn’t happy at all!
The food was very good, really good quility and lots of it. The only thing that let the overall experiance down was the lack of service for drinks. If you buy a brunch with unlimited drink, you shouldnt sit for such a long time with an empty glass. That was quite frustrating. However, the servers there are very friendly, welcoming and helpful, they obviously just need more staff.
Rules around the Boozy Brunch had changed in the 4 weeks since my last visit, so my expected bottle of wine with my dinner turned into two glasses.
The refillable bar-b-q was undercooked and quite frankly tasted of the firelighters used to light it.
I would recommend that if anyone is going in the short term - stick to the fish
Great meal ! Everyone enjoyed their food. Ribs and lobster amazing!! Will definitely be coming back for more.
I was in the Covent Garden branch on 7th June 2019 and have been here with friends a few years back.
That time The food was great as well as the service.
This time round the dry rubbed pork ribs lacked a bit of flavour and our starters were forgotten although we did get a complimentary offering to compensate.
Overall my pals and I were not impressed this time round and won’t be choosing it again unfortunately.
Overall we had a nice meal, but our drinks took a long time and arrived after our starter and we had to ask for cutlery and plates.
Great service, great food, great alcoholic slushies
Food was great but they totally forget my wife birthday celebration request to bring the candle with our dessert as agreed. Other than everything was great .
Great location and meal and drink at Big easy fantastic. Will be back again very soon.
Excellent night. Great food and wonderful service.
Great place to eat - had the express lunch menu and food was delicious with good sized portions. Perfect place to catch a bite pre theatre