Big Easy Covent Garden

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1. A

   Anita

   London

   1 review

   3.0

   1 review

   Dined 1 day ago

   overall3food4service2ambience3

   Pretty much as expected, strong theme and decent food. However the service was poor and the music was so loud it limited pur ability to talk with each other.

   Report
2. MH

   MatH

   London

   1 review

   2.0

   1 review

   Dined 1 day ago

   overall2food3service1ambience2

   The music was very loud,the service was terrible The female toilets were disgusting ,3 were blocked and the other 3 had no toilet paper. We got asked to leave as they had another booking but didn’t tell us at the start of the night and we were still eating dessert. The kings road big easy is much better

   Report
3. O

   Oneeyejack

   Kent

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience4

   Food was typical TexMex but very nice, portions were generous and the Tues "All you can eat shrimp" delicious & filling. The bill was around £40pp for starters, main & a drink each.

   Report
4. MP

   MicheleP

   London

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   overall5food4service4ambience4

   This is the 2nd time I’ve visited The Big Easy. The food is always great and quick! It was a little hot upstairs much cooler downstairs. Conveniently located for what we needed

   Report
5. AH

   AngelaH

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   Birthday dinner for my son, lovely food. Staff very welcoming, great service. Will definitely visit again

   Report
6. LD

   LisaD

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Table for four Saturday night, great food. Our server was so efficient and very friendly. The bog standard bottle of Prosecco is rather overpriced at £39.

   Report
7. DA

   DarrenA

   Aberdeen

   1 review

   3.0

   1 review

   Dined 4 days ago

   overall3food5service1ambience3

   Food was great but service was slow and the server was disinterested. Having a service charge means they put in no effort

   Report
8. AB

   AndyB

   London

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   Great food, drink, music and staff, says it all!!!

   Report
9. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food1service1ambience3

   Food was poor and waiter was rude

   Report
10. TS

    TriciaS

    London

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5

    Great food, good service and a great atmosphere. It’s my third visit and I will be coming back.

    Report
11. J

    Jonny

    Warwickshire

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food5service1ambience4

    Food was great. But the service from the staff was poor. We felt a little forgotten about and had to ask several times for service/the bill etc

    Report
12. NB

    NinaB

    London

    2 reviews

    4.0

    2 reviews

    Dined 4 days ago

    overall4food5service3ambience5

    Marked down because of waiter being so dull. Normally- staff in the States) are full of bonhomie. Ours had no rapport nor chat. Felt he was un helpful when we asked if we could substitute beans for chips. Just no and shrug shoulders. Nowadays most places allow substitutes even if it’s extra cost. Wine could have been colder but hey Ho.

    Report
13. D

    Dixie

    London

    2 reviews

    5.0

    2 reviews

    Dined 4 days ago

    overall5food4service5ambience5

    Went here for a birthday meal made a right fuss of us. Staff couldn’t have been more helpful and food was delicious. Defo recommend especially the frozen mojito

    Report
14. TA

    TraceyA

    London

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food4service4ambience4

    Looked after well, food came n good time, lobster steak brunch option great, not so keen on the ribs option, we think the ribs may have been from a pre-historic dinosaur, they were ridiculously huge!!great time, would come again

    Report
15. OT

    OpenTable Diner

    London

    1 review

    2.0

    1 review

    Dined 5 days ago

    overall2food5service1ambience5

    Service was non existent… waited ages to order, no check in, asked for napkins which was forgotten, plates not cleared for 30+ minutes after we finished eating.

    Report
16. LM

    LeeM

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food5service5ambience4

    Great food and big portions with exceptional service, just a little pricey

    Report
17. JN

    JNew

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined 5 days ago

    overall3food3service4ambience3

    You need to get the Guinness pump sorted as it’s not acceptable to serve the drink and then just say that’s how it is with no head. I am a regular Guinness drinker and that what was served was unacceptable and spoilt the visit.

    Report
18. B

    Bibbab22

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food4service5ambience4

    The restaurant was very hot. Could of done with air con or stronger if they do have.

    Report
19. LC

    LouiseC

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience4

    Very good but restaurant could do with some air con - we went on one of the hottest days.

    Report
20. V

    Vikas

    London

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food4service1ambience3

    Did not pay attention to details got seated on a high stool when requested standerd table on the booking... Not our mistake but made us wait 10min or so..... WAITING 15MIN IN TOTAL... When seated lot of table booth empty down stairs but wanted us to seat upstairs so looks fuller. TOLD ME it's booked when I went downstairs 3X AND ONCE AGAIN WHEN I LEFT nobody seated the whole time I was in the place feel like I got treated differently which is not fair Brought the wrong order and telling us that it's no mistake and we have order this food. Service was very poor when it came to be seated and telling us that we have order food when we did not. Vikas 07957712713

    Report
21. D

    Dc123

    London

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    We were taken care by branch manager Michele. He was exemplary in customer service from the get go, seeing that we had a large group and a baby, immediately moving us to a quieter area with a lower table. The food was delicious and came quickly, with extra requests accommodated with no delays. Food was excellent too. Couldn't have asked for a better dinner spot and thank you Michele！

    Report
22. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Everything was great!

    Report
23. TS

    TraceyS

    London

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food4service4ambience4

    Was a bit anxious to eat here after seeing the reviews which we realised wasn’t this branch. The service was very good. The ribs were a little disappointing as they are more like pork belly. Quite fatty but everything else was lovely. One criticism is the huge trays they bring the food on. The table is not big enough for 4 of them at once. Overall very satisfied with our evening and would recommend a visit

    Report
24. SW

    SwingingWitch

    Kent

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food5service3ambience4

    I’m a big fan of here but I must admit it wasn’t up to the usual standards. The food was delicious as always, but the portions are smaller and the prices have gone up compared to my previous visits. We were served quickly and food was delivered within a very short space of time, which was great as we were in a rush. However, normally with lobster from here, you receive an apron to wear, claw crackers and meat pick, and wipes for you hands. I received none of these on this visit and had to ask for them twice. My daughter ordered the cheesy chips (if that’s what you can call them). They had the tiniest bit of Parmesan sprinkled on the top…. Not really what you would call cheesy chips! The biggest let down was the state of the ladies toilets. Bearing in mind it was only 5.30pm, the toilets were filthy!! There was toilet roll all over the floor in every cubicle, one toilet was completely out of order, the next had no toilet roll and a dirty and broken seat, the next looked like it hadn’t been cleaned in days and the final toilet also had a broken seat and a broken soap dispenser so you couldn’t even wash your hands after. COME ON BIG EASY, THIS IS NOT WHAT YOU ARE USUALLY LIKE.

    Report
25. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    We had a wonderful time everyone was so lovely and the food was amazing.

    Report
26. TA

    TaylorAnnK1997

    Essex

    4 reviews

    4.0

    4 reviews

    Dined on 8 August 2022

    overall4food4service5ambience5

    Great restaurant. Server was lovely and attentive. Loved the live music. Highly recommend bbq pork sandwich!!

    Big Easy Covent GardenResponded 5 days agoDear Taylor, Thanks for taking the time to writes us a review. We're optimistic that with this feedback we can make it a 5 star experience on your return. We look forward to welcoming you back. Big Easy

    Report
27. SF

    StevenF

    Newcastle

    2 reviews

    4.0

    2 reviews

    Dined on 8 August 2022

    overall4food4service4ambience4

    Family booking. Good service and overall experience very good. Thanks guys.

    Big Easy Covent GardenResponded 5 days agoDear Steven, Thank you SO much for taking the time to write about your positive experience. We're delighted that we knocked it out the park on your visit and we look forward to welcoming you back soon! Big Easy

    Report
28. PM

    PamM

    West Palm Beach

    2 reviews

    1.0

    2 reviews

    Dined on 8 August 2022

    overall1food1service1ambience3

    The service was horrible from the moment we walked in; took multiple minutes just to get seated; even with a reservation. Then multiple minutes before anyone came over; all the drinks we ordered were not available and had to change our order. The food was warm at best; the server never offered us more water, drinks, sauces; actually NEVER came back to the table! And worst of all 2/3 of the tables were open! Not a good dining experience at all!!

    Big Easy Covent GardenResponded 5 days agoDear Pam, Thank you for taking the time to write a review about our restaurant. We are sorry to hear that your experience did not meet your expectations. We are serious about taking our customer comments. We would like to look into these issues in more detail and would appreciate if you can email us at gm.coventgarden@bigeasy.co.uk Hopefully we can give you confidence to give us another chance and that we will have addressed these issues by the time you visit again. Big Easy

    Report
29. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 7 August 2022

    overall5food3service5ambience5

    The service was very fast and good, staff were happy with changing our orders

    Big Easy Covent GardenResponded 5 days agoHi, Thank you SO much for taking the time to write about your positive experience. We're delighted that we knocked it out the park on your visit and we look forward to welcoming you back soon! Big Easy

    Report
30. V

    Vicky

    London

    1 review

    3.0

    1 review

    Dined on 7 August 2022

    overall3food2service4ambience3

    The service was fine but the food quality has declined a lot.... But not the price!

    Big Easy Covent GardenResponded 5 days agoDear Vicky, Thanks for taking the time to writes us a review. We're optimistic that with this feedback we can make it a 5 star experience on your return. We look forward to welcoming you back. Big Easy

    Report
31. LO

    LieselO

    London

    1 review

    4.0

    1 review

    Dined on 7 August 2022

    overall4food4service3ambience2

    They give great portion sizes, food i will give 5/10.

    Big Easy Covent GardenResponded 5 days agoHi, Thanks for taking the time to writes us a review. We're optimistic that with this feedback we can make it a 5 star experience on your return. We look forward to welcoming you back. Big Easy

    Report
32. OT

    OpenTable Diner

    London

    4 reviews

    vip
    2.0

    4 reviews

    Dined on 6 August 2022

    overall2food3service2ambience1

    Having been to the Chelsea branch on many occasions, we thought we could count on fresh, high quality food and fantastic service. The service was inconsistent as we had at least 7 different people attend us during our meal, and 4 of them were dour-faced and miserable. The food was just meh. The margaritas were the worst I’d ever had and had a weird chemical/soapy taste to them. The popcorn shrimp were seriously over cooked and chewy. The half lobster was tiny and terrible value for money, with just four mouthfuls of meat and a tiny snackbowl of salad supposed to be constituting a meal for an adult. My 13 year old had more food on his plate and he ordered from the kids menu! In addition, the s’mores dessert we ordered was supposed to be served with Grahams crackers and was served with English shortbread biscuits - presumably they’d assumed that we’d be too naive to know the difference… My 13yo’s mac n cheese didn’t appear to have any cheese in it and was swimming in oil of some description. He said it was awful, and it’s always been his favourite dish. It was nowhere near the same quality dish as the adult portion that my elder son ordered, which had plenty of cheese in it. The staff who were pleasant, were absolutely lovely, but sadly, the others just totally ruined the experience before we’d even tasted anything.

    Big Easy Covent GardenResponded 5 days agoHi, Thank you for taking the time to write a review about our restaurant. We are sorry to hear that your experience did not meet your expectations. We are serious about taking our customer comments. We would like to look into these issues in more detail and would appreciate if you can email us at gm.coventgarden@bigeasy.co.uk Hopefully we can give you confidence to give us another chance and that we will have addressed these issues by the time you visit again. Big Easy

    Report
33. SH

    SH3n

    London

    1 review

    4.0

    1 review

    Dined on 6 August 2022

    overall4food4service3ambience3

    Food was fab, service a bit off. Got the drinks orders wrong and mains were brought out before starters were finished...not ideal. Live music on downstairs which was lovely but music very loud in the upstairs area...it was a saturday evening but we were struggling to have a conversation with people opposite us on the table.

    Big Easy Covent GardenResponded 5 days agoHi, Thanks for taking the time to writes us a review. We're optimistic that with this feedback we can make it a 5 star experience on your return. We look forward to welcoming you back. Big Easy

    Report
34. J

    Jane

    West Sussex

    2 reviews

    3.0

    2 reviews

    Dined on 6 August 2022

    overall3food4service4ambience3

    Food was good, service was friendly, unfortunately saw a waiter drop a whole tray of food onto a customer !! Noise level unbearable, music was turned up so loud we couldn’t talk to each other and struggled to tell waiter what we wanted ! We asked for it to be turned down and was told no point the live music would be just as loud, so left with a headache !! Food is pricey , but tasty .

    Big Easy Covent GardenResponded 5 days agoDear Jane, Thanks for taking the time to writes us a review. We're optimistic that with this feedback we can make it a 5 star experience on your return. We look forward to welcoming you back. Big Easy

    Report
35. B

    Beemum23

    London

    1 review

    3.0

    1 review

    Dined on 6 August 2022

    overall3food3service4ambience4

    Prompt and friendly service but the food wasn’t hot when it arrived and was quite dry. Really quite disappointed.

    Big Easy Covent GardenResponded 5 days agoHi, Thanks for taking the time to writes us a review. We're optimistic that with this feedback we can make it a 5 star experience on your return. We look forward to welcoming you back. Big Easy

    Report
36. ML

    MichaelL

    London

    1 review

    1.0

    1 review

    Dined on 6 August 2022

    overall1food1service1ambience1

    Terrible service and food was undercooked, drinks were not as advertised on menu and sodas were also flat

    Report
37. CC

    ClairC

    London

    28 reviews

    1.0

    28 reviews

    Dined on 6 August 2022

    overall1food1service1ambience1

    Terrible experience from start to finish. I had a small child I requested her food come straight out , waited 45 mins. A couple that came after us got their food before us approx 15 mins. I had to ask three times for the food. They didn’t have any child friendly cutlery so my 4 year old was given a steak knife that was bigger than her arm. The manager just looked fed up when I complained he did apologies but a lovely male server did. When the food did come it seemed that it was dry and chips not that warm. We also were seated next to a group of lads that were swearing. All in all I would not recommend or go there again. Over priced bad customer service .

    Big Easy Covent GardenResponded on 8 August 2022Dear Clair, Thank you for taking the time to write a review about our restaurant. We are sorry to hear that your experience did not meet your expectations. We are serious about our customer comments. We would like to look into these issues in more detail and would appreciate if you can email us at gm.coventgarden@bigeasy.co.uk Hopefully we can give you confidence to give us another chance and that we will have addressed these issues by the time you visit again. Big Easy

    Report
38. J

    Jamie

    Hertfordshire

    1 review

    1.0

    1 review

    Dined on 6 August 2022

    overall1food3service1ambience2

    For a bottomless service was awful, only got 1 hour of eating and drinking due to awful service. Would avoid.

    Report
39. AS

    AdamS

    London

    1 review

    3.0

    1 review

    Dined on 6 August 2022

    overall3food3service3ambience2

    Food was ok, over priced but it's in Covent Garden afterall. I mentioned it was for a birthday in the booking form but nothing was said about it when we got there. Quite fun but not great for families, soooo damn noisy. Lots of 20 somethings being 20 somethings, fair enough but won't be going again.

    Report
40. WL

    WilLo

    London

    1 review

    3.0

    1 review

    Dined on 6 August 2022

    overall3food2service4ambience3

    We ordered Taste-O-Rama and the chicken meat is too dry. It seems that it has been sitting for days then added sauce on top before serving to customer. There is nothing special on the meat

    Report