Big Easy Covent Garden
Good food and drinks. Good atmosphere also.
Have visited the Canary Wharf restaurant and although this is smaller it had a similar vibe. The service was excellent and food up to its normal very good quality. Had the all you could eat BBQ option and all of us were completely stuffed :-)
I have eaten at the big easy on a number of occasions and have throroughly enjoyed the food and service. However on this one occassion, our waiter delivered drinks and no glasses, then delivered the food (which was perfect) but then noone came near our table for over 45 minutes. Two of us had had the bottomless bbq and by this time they didnt want anything else because it had taken so long to get someones attention. We then had to ask 4 times for a glass of ice and another drink and waited another 15 minutes to look at a dessert menu. It wasn't particularly busy but we just felt like we had been forgotten about. Such amazing food and drinks but it was disappointing on this occasion. :(
Our main came before the starters, then 1 starter came whilst we were trying to ask them to take away the lobsterman. Then when the waiter was informed, it took awhile for this to register. Our table waiter was a very astute young woman who tried to rectify this mix up. She even informed the manager... who actually did nothing, not even apologise for this... he just gave us the bill... the wrong bill. If our table waiter was not such a genuine lovely person, I would definitely not have paid the service charge.
The Big Easy was recommended to us and was initially booked for 3 people. We tried to change the booking to 11 but was told they couldn't but all come in and they would sort something out.
We were given 2 tables, 1 for the adults and 1 for the children.
The service was great, staff really friendly and cant do enough for you. The food is amazing and you get plenty and I am a big eater! I cant wait to visit here again and if you ain't been yet, get down there!
Really disappointed. Ordered the brisket to be told I could only have it in a sandwich. I didn't want the sandwich just the brisket. I asked if they had brisket and the waitress said they did but it takes too long to cook?? So I said do you not have it available and the waitress said yes just in a sandwich. I became very frustrated and ordered something else. Very disorganised. Drinks also took 25 minutes to come.
I have been to the Big Easy in Chelsea before and it was superb but Covent Garden was nowhere near as good. We made a reservation so should have had a decent seat but we were crammed in down stairs right in the thoroughfare so my wife was hit in the head twice with trays and every time someone went past was barged into, not pleasant!!!
The food was ok but the ribs tasted of whatever fuel they were cooked over. I did complain and had the service charge refunded but not a great experience at all.
Really nice atmosphere, live music downstairs and really really great service - I forgot my hosts name but she was so lovely. The food was a bit of a let down but I think that might have just been what I ordered. I ordered a seafood thing and chose hot and spicy sauce - the sauce literally tasted like canned tomatoes which was a disappointment - the mussels and prawns etc were cooked well it's literally just the sauce that sucked - on the plus side the chips were really nice. I don't think I'd write it off because my partner liked his meal but I think next time I'll choose something else :)
Love The Big Easy for the atmosphere and good food. Service last time pretty poor. Very difficult to get attention of waiter to order drinks or to clear things. No smile either. But all in all we had a good time with good company.
Good night out with friends. Did the wings and they were OK. Voodoo much better that the rather poor BBQ ones.
9/10. Only thing to improve would be warm wet hand wipes!
The restaurant has great charm and character, and our waitress was amazingly intuitive and always on the ball even when we ran out of salt!
We will definitely be back!
Came here for the 1st time for the misses birthday , food was amazing and they have the best bbq sauce I’ve ever had. I didn’t know what to choose as all of it sounded and looked so good so I went for a chicken , rib and shrimp combo and I was not dissapointed it was lovely . I’d defo recommend the rib it’s so tender just falls off the bone and you can taste the smokeyness when you bite into it 👍 also I had the banana and cream pie slice for dessert and being a massive Banoffee pie fan it was amazing . service was also good our waitress was very friendly and welcoming. I plan on Visiting again soon with friends. Good value for money .
2nd visit to this restaurant not like the first which was great. Food was ok. We chose the big pig gig but the plate refill took too long to come and ended up coming in two parts. The second well after we had finished! Drinks were slow to arrive as well and our waiter seemed disinterested. Two attempts at asking for water. The menu is inflexible. Children get ice cream included, there are loads of ice cream flavours but children can only choose from 3, why? Also the big pig gig comes with a stein of beer but no other alcoholic option is available.
In summary the food was ok but the place was really let down by the service both from the kitchen and also the waiter. I probably won't rush back and would struggle to recommend.
Atmosphere was great staff very helpful, music was top notch food let it down, my meal was cold sent back came back lukewarm, friends meal lobster mac and cheese very little lobster, both partners had the chicken burger that was over cooked so were hard to eat.
Lovely lobster and steak, bit noisy but overall good vibre, get our table on time for our reserved time. would come again!
Great food and atmosphere
The Boozy Brunch is amazing!
Amazing food, great value for money, brilliant theme across the restaurant and Booze!
Very happy with food options and quality of food. Have to admit though that, over time, value for money goes down very fast.
TBH - food was nice. Server came over about 5 times in a 2 minute period when we were trying to look through the menu.
Staff were on hand when we required drinks and was a good meal.
It was a great experience, food and service was very good.
Upon arrival, we were welcomed and seated quickly but then had to wait around 15 minutes before anyone came to take our order. The express lunch menu was good value at £10 including a drink and the portion size was adequate. Our experience was somewhat marred by our rude waitress. She was so miserable and was getting annoyed with us when she couldn’t understand us when we ordered drinks! The fact the music was so loud didn’t help either. When the wrong drinks arrived, she was clearly annoyed at having to change them. I’ve never known a waitress be so rude and abrupt. She didn’t smile once and we felt we were a general inconvenience being there. A service charge of nearly £20 was added to our bill and although we paid it, in retrospect we wished we’d asked for it to be taken off. If you don’t like dealing with the public, why get a job in a restaurant? I would go back as the food was good and the price was really good value but hope to not get this waitress again.
Very friendly server, brilliant food as always!
Absolutely loved it! Looking forward to going again for my birthday in July. Have already recommended big easy twice since Saturday
Great food and drinks but the waitress was awful. Completely disinterested and it seemed like we were bothering her when asking for anything needed, such as to place food or drink order or bill.
Food wasn’t good tasted really raw. Cocktails weren’t made properly
Great first visit to the Big Easy, definitely will go back again
Food and value was excellent. Only part that spoiled the evening slightly was the service. The waiting staff were very attentive, however when first arriving on time for our booking we were largely ignored after being motioned to the bar to await an available table. We ended up waiting close to 30 minutes after our booking time until we were eventually seated, and that was only due to the fact I had to go and remind the front of house staff that we were in fact still waiting. For a company who’s policy insists on charging you if you fail to make your booking, I found this pretty poor. Other than this, everything else was excellent.
Nice food but the music was to loud
Great Food and Service. We were seated promptly. My friend visited for the first time and loved it - she wants to visit again!
Decided to eat here, very busy. Booked our table which was fine, got served quickly. The lobster is amazing, my friend enjoyed his unlimited chicken wings too. Fun novelty bibs are also given out to stop you getting messy, which is nice!
Went out with my mate for his birthday on Monday for limitless meat! First round was amazing, second round was like leftovers... Very chewy and didn’t get anymore of the bbq pork (even though we requested). :( Service was really good though - friendly Lithuanian girl and we even got a suprise ice cream and candle for my friend! :)
Had an awesome night! The service was amazing and the food what brilliant!
Monday bbq deal !!!!
We were at your restaurant for my husband 60th we asked for steak and lobster only got steak and my steak came charcoal when I asked for well done and was told this is how it is if you want well done not acceptable so I cancelled my steak and so not to ruin it for my husband ending have chips for my main
The girl which said she was our waitress disappeared
So in all was not a pleasant meal so upset because wanted it perfect and when I told the waitress that the service charge should not have been added after all what happened she said next time she would make our evening better as only management can change this
This is why I only gave one star
Coming from Kansas City we didn’t expect to find great BBQ in London. However, Big Easy fits in with the best BBQ worldwide.
Everything about the Big Easy was great if we can get a table the next time in London we will be there
Best value seafood restaurant in the town. Great service and a generous portion.