Big Easy Covent Garden

Food is always amazing, but service is just unbelievable. Waiting by the bar for more then 30 minutes can’t get a drink, after being seated, had to put my hand up for ages before getting any waiter’s attention. And telling the waiter I’m allergic to lobster and see if they could change that into something else, the waiter is not being helpful at all except for reading out the the rest of the menu. What’s worse, they forget my friend’s chip and we have to ask for them twice.

I keep coming back for the food, but the waiters and waitresses r pushing me to just leave and never come back.

When you order the “Unlimited” Day special it’s not actually continuous refill as they claim it to be as you have to wait 15-20 mins for your next refill and the quantity was very disappointing my first batch only had 3 shrimp and the rest were vegetables and the batches after that only came with 2 shrimps and tons of vegetable which is not ideal especially when you come for the shrimps as you’ll just be treated with a bunch of corn and potatoes and a bland tasting sauce! Very Disappointed!

I was VERY disappointed with the service. My friend was kept waiting over an hour for her drink, which the waiter missed off the round. When we asked for it (on several occasions) the waiter just shrugged or said it was "in the queue", which was unfair as it was their mistake to miss it off the initial order. We also given different food to what we ordered, because they didn't have it in stock. This would have been ok if we were consulted or even told, but we had to find out ourselves then go and question it. I also struggled to get accurate allergen information from the waiter. Another friend had to send the chicken back as it was dry and inedible. No apologies were made. We won't be going back.

Great steak and seafood. Great service and attention to my wife's allergy to mussels.

Food and drink was excellent price! Wonderful service. Thanks to the manager who handled my query with a smile 😊

A splendid meal - great food / wine and excellent service - delivery a bit too quick as the main course arrived before we had finished our starters !

I used to enjoy going to Big Easy, but the quality of food and service have deteriorated recently. The lobster roll was more celery and mayo than lobster, and there was no sign of garlic butter. And we had to wait ages to get the service staff’s attention just to ask for the bill. Very disappointing.

The Big Easy isn’t cheap, however the food is always good. They serve the best prawns I’ve had outside of the USA! The prawn and lobster roll is amazing, light and tasty. Their Mon-Thurs lunch menu is great value for money if you want a light but tasty lunch.

We really enjoyed our meal at the Big Easy. The food was delicious, the beer was great and the kids ate free! We would definitely recommend and fully intend to return next time we are in the vicinity.

The food was awful my chicken was slimy and seemed under cooked also the ribs were tough and could not bite it off let alone chew it and one of the prawns were just like mush did not enjoy it at all. My husbands steak was over cooked, and it was small tiny amount of room felt like a sardine! And I kept hitting my head on the light above the table too not sure if it was supposed to be directly above my chair and so low???. I Did not enjoy my experience at all

Me and boyfriend came for a brunch on a Sunday for our anniversary and had the unlimited bbq meat and unlimited frozen mojitos. It was amazing, such tasty food! We were both given a jug of mojito each and then we were topped up by the glass after that. Staff were on the ball and friendly. Such a bargain for a great experience!! I would recommend to anybody :)

Our wine turned up half way through the meal, and probably wouldn't have turned up if we hadn't asked for it

Our water we ordered at the start never turned up but they still tried charging us

The service was below poor, no one checked back to see how the food was, no one came over to tell us the wine we ordered was out of stock and when questioned, all they did was take off the 'optional' service charge

Great atmosphere, live music was fab. Food was good although overpriced. Great selection of drinks. Service was slow and poor, we had to remind the waitress on several occasions that we had ordered drinks and not received them. Long wait to be seated even though we had booked a table well in advance.

Visited this at the weekend and was my second visit. Food is amazing - could not fault it. Waitress was good too. We did not have the best table if I am honest, round the side by the bar. It is quite a busy and loud restaurant but we were ok with it. Will definitely revisit - bit of a special occasion place.

Average.
Average service - we asked to move table as we seated next to the kitchen / clearing area despite many other available seats.
Average ribs.
It isn’t a patch on what it has been in the past

The food wasnt nothing fancy. Very expensive for what it is.

I would recommend but not the Covent Garden one. Booked here as id been to Kings Road restaurant and it was amazing. Didn’t have the same experience. Felt quite awkward as went straight in for main meal, waiter looked disappointed but could not recommend a starter for us to share. Then didn’t speak to the waiter until we asked to get the bill - understand it was a very busy evening but ‘how is your meal’ would’ve been nice.

Has to be tried, the food was excellent. Unfortunately the room was really hot and noisy, the prompt food service (5 mins after order) ended up making the meal feel a little rushed

The food was very nice but over priced for what it is. Your burger dosnt even come with chips , drinks are very over priced as well. The food is very nice but not that good so I will be going back.

Lively atmosphere more suited to a younger drink orientated crowd, my parents were less keen on the decor and ambience but the food was tasty

This restaurant was awesome! The atmosphere was great, the food was delicious and the service was quick. All staff were friendly and helpful and we had a really great evening 😁

Service was very slow which meant we didn't start out bottomless brunch until 45 mins into the booking and still had to leave the table after 2 hours. Can't complain too much as the food is great and amazing value, just not quite the 2 hours bottomless as advertised!!!

Terrible service, waited for our table to find that we had our table upstairs given away to another table of 4. Even though I had booked and specifically asked for to be seated upstairs. As the music downstairs is overbearing and stupidly loud that you cannot hear the people you are with talking.

After eventually getting to the table, found there was tissues and food all on the floor underneath the table as it hadn’t been cleaned properly. Then waited 30 Minutes!!!!! For a drink order to be taken after 45 minutes eventually got our drink.

There was 4 of us and we ordered 2 deluxe bbq o Rama’s between the 4 of us. There was definitely not 2 of them. The portion was not much larger than the taste o Rama that I had on a previous visit to Canary Wharf.

Overall, terrible service, slow staff, untidy table, extremely loud atmosphere and worst of all over priced for the amount of food charged for.

Very good food, a bit pricey but I suppose quality will always be expensive. Overall very nice A+

Love this restaurant, however we found a chicken bone in the chicken burger.

Very good！Enjoy the food and music.

Cool place to eat, still busy with good atmosphere even post theatre. Good food, reasonably priced for central London.

The service was very nice but a bit slow. It was not easy to get hold of someone to pay the bill and after we got the bill we had to wait quite some time until we eventually paid. Could have been a bit quicker. Otherwise in terms of friendliness etc all very nice

The atmosphere is lively, friendly and attentive service. Our food was both under and over cooked and we found some of the prices a little excessive. However our waiter took care of all issues to our satisfaction.

The chicken wings were amazing and the lobster too

Great food and atmosphere, our only gripe from the 9 of us was that the “all you can eat wings” wasn’t all you can eat. We were asked to vacate our table whilst still eating, this happened twice and when we requested more wings the portion was tiny. We understand it’s a busy place but when a table of 9 are eating and drinking it’s not going to be done in an hour.

Great food and location/vibe. Staff seemed liked they could not handle all the tables and they were a bit slow. Maybe a one-off thing for a busy weekday.

Big Easy is ALWAYS good idea! Never been to the one in Covent Garden before but it was great!

Actually I arrive 15mins earlier, the reservation mentioned that I need to wait exactly 7:00pm but then I saw there is a lot of table available inside, that’s kept me wait outside in this cold weather. However, I do sense that the waitress and reservations the two ladies had some bias and long face on me just because me and my friend are Asians?????? I am so angry about that. And for the food, the lobster should be the most bad food I had ever ate, it was totally over cooked and not fresh. Overall I won’t recommend this restaurant to my FOREIGNER/ASIAN because the people worked at this restaurant have hard discrimination on ASIANS.

Enjoyed the setting and music. I had the Pig Grill plus rib tip starters. The rib tips were lovely as was the big easy two pint stein. The pulled pork and cornbread was lovely however the one rib was fatty and the chicken was tasteless . Beans n slaw delicious.

Amazing as always

Ordered 2 x 2lb Lobster, Chicken Tenders and truffle chips. Overall experienced was good. Just abit disappointed with the Truffle chips as they a bit oily and soggy.

We had a great time with friends at big easy.
My friends were very pleased with the food and the service. Thanks.

Really nice place with tasty food and very friendly staff.

Friendly with an authentic southern US vibe.