Caffe Concerto 78 Brompton Road

3.5
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37 reviews
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£25 and under
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Italian

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Afternoon Tea
Caffé Concerto presents a luxuriously decorated contemporary dining room with a strong music policy. Surrounding the gleaming grand piano is a number of tables populated with both shoppers and those who have made the visit solely to dine on the fine Italian menu. Our kitchen focuses on favourites of the Italian table, with an extensive menu from Carbonara to Chicken Milanese, with vegetarian, seafood, sandwiches and a selection of salads. Bar snacks are also available with a wide variety of cocktails and classic wines. To complete your dining experience, try one of Caffé Concerto’s famous cakes and desserts.

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What 37 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.5based on all time ratings
3.8
food
3.2
service
3.7
ambience
3.5
value
Noise · Moderate
68% of people would recommend it to a friend
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G
Garyc
1 review
Dined on 1 March 2020
Overall5food5service5ambience5

Fantastic experience for my Wife’s 50th Birthday, we visit regularly.

BR
BarbaraR
Berkshire
1 review
Dined on 18 January 2020
Overall4food5service3ambience4

We arrived for lunch having made a reservation only to be told by the person in charge that l had to prove my reservation by showing e-mail confirmation, something he could have done if he stopped talking to other members of staff and concentrated on his customers. He really wasn't interested in our reservation until we started to insist, his excuse was they had no tables available, even though the restaurant was nearly empty. It was a shame because the food and rest of the service was very good, just spoilt by our initial contact on entering the establishment.

LC
LucyC
1 review
Dined on 30 November 2019
Overall1food1service1ambience1

Poor Service, poor food (cold chips), overpriced, tables too small, tables all squashed together.
Spent £80 on 4 sandwiches, 1 coke and a pot of tea for 2.
Find somewhere else!

PJ
PaulineJ
Liverpool
1 review
Dined on 20 November 2019
Overall4food4service2ambience5

Gorgeous place. The food was very nice if a little expensive.
But the service was not good. We were shown to a table quite quickly but then waited ages for someone to take our order. It was the same in between each course. We enjoyed it but did not feel sufficient attention was given to the clientele.

OT
OpenTable Diner
London
1 review
Dined on 9 August 2019
Overall2food2service2ambience2

I was told prior to going that they had children's menus, I was also sent to main menu. Got there and no children's menus (so £19 for a burger and £17 for a sandwich). The prices were also much more expensive than the menu I was sent. It's a shame as it sullied our experience. Wine is very reasonable though and the staff were friendly.

RP
RhiannonP
1 review
Dined on 7 August 2019
Overall1food1service1ambience1

The staff were so rude, didn't greet us properly and it took a very long time to get served. My friend ordered a croissant, only for the waiter to forget it and then deliver a totally different one when prompted because they sold out. We didn't even get an apology!

PK
PatrickK
London
1 review
Dined on 31 July 2019
Overall2food3service1ambience2

Service was absolutely horrible. Our waiter couldn't care less about us. First, he made us wait for a good ten minutes before he came to take our order. Also, the café was nearly empty. Even so, we got just about the worst seats. I had made a reservation saying that I wanted to have lunch at Caffe Concerto to celebrate my 50th birthday with my parents. My dad had loved the place when we were there last year, which is why I wanted to surprise them. A simple 'happy birthday, Sir' would have been enough, but apparently even that was too much to ask for. What a disappointment.

F
Fred
1 review
Dined on 5 June 2019
Overall1food2service1ambience3

There was a communication problem right from the start . We had to repeat our order and we never seemed to get the same waiter, the team seemingly concentrating on customers wanting just snacks. One starter only half arrived - the olives with no bread ---- which followed later after a reminder. The salmon x2 was tepid to say the least and we had to have them re-heated and one main dish was either late or the waiter had forgotten to serve it. Four of us sat and watched the fifth eat his meal. My wife's pepper sauce for the steak was completely missed. And everything seemed to take forever. We left with the feeling that Cafe Concerto is set up to be just that, a Cafe, and not suitable, geared up, for dining.

OT
OpenTable Diner
Buckinghamshire
2 reviews
Dined on 31 March 2019
Overall4food3service4ambience4

Enjoyed a light lunch, speciality sandwich with glass of Prosecco. Good choice of ingredients and sufficient amount, also included potato wedges. Slightly pricey for what it was but good ambience, pleasant attentive staff and convenient location in Knightsbridge made up for this.

TA
TessA
London
2 reviews
Dined on 10 February 2019
Overall2food3service1ambience3

I’ve been to many Caffe Concertos but this was my first visit. I had read a few bad reviews on service but as my previous experience in different branches had been good, I decided to give them a chance. So so disappointed... cakes we’re henetally good although we did have a small fly on a berry tarts. When reported, the waiter took it away and gave us a different tart. I did expect a manager to come and apologise but nothing! I suppose the manager was struggling with his staff as the service was slow. I asked for the bill five times before it arrived and then had to ask a water again five times to bring their card machine. The bad service is letting them down as the ambience is good and cakes look lovely. I suppose with such a good location they’re not bothered about customers not returning for a second visit. Again a huge shame as it might put off customers from other branches too!!!

OT
OpenTable Diner
New England
1 review
Dined on 22 October 2018
Overall2food3service1ambience3

The service was really bad. We had to ask multiple times for things like our main course, more water, dessert menu and the check. And when the check finally came we noticed they’d added a ‘discretionary’ 12.5% gratuity for NOTHING! Rich really on a party of 2. When we complained about the service we were offered macaroons. Really?? Not in London that often but I won’t be back and I’ll be sure to tell everyone I know.

m
megp
Detroit
5 reviews
Dined on 12 September 2018
Overall1food2service1ambience1

Really disappointed in the service. We ordered a bottle of champagne and the presentation was terrible. Food was not good. Won’t be going back or recommending to others.

S
vipSundaygirl
London
18 reviews
Dined on 6 September 2018
Overall4food4service5ambience4

Good, friendly service and an enjoyable meal. Perfect for an informal dinner.

RP
RemiP
1 review
Dined on 14 August 2018
Overall5food5service5ambience5

Good for the price good quality for 8,50 for the English breakfast and nice people

T
Terry
1 review
Dined on 14 July 2018
Overall5food5service5ambience5

A group of us decided to visit Caffe Concerto due to the good reviews and we were not disappointed. Once seated we took time to decide what to eat due to the generous amount of dishes on the menu. We finally decided and the food arrived not too long afterwards. The food was divine and rich and all of the group really enjoyed it. I would totally recommend it to anyone.

PS
PeterS
London
5 reviews
Dined on 8 July 2018
Overall3food3service2ambience4

Some of the food was a bit tough. Staff pleasant but service slow, although it was busy. On the flip side it’s not one of those restaurants that try and rush you out after you put down your fork.

TP
TerryP
1 review
Dined on 2 May 2018
Overall2food2service2ambience2

Selected a corner table for a social/business meeting. Half way through the meeting it transpired that the door next to our table was in fact the entrance to a toilet. We only found this out when the waiter showed a customer where it was and from then on instead of using the regular facilities downstairs it became the place to use completely ruining the meeting. Table was booked but not prepapared? Nice place but ?

GL
GabrielLT97
London
1 review
Dined on 5 February 2018
Overall1food1service1ambience1

It was the worst customer service I ever witnessed in my life. Waste of time and money. Stay away from that place, its a disgrace.

OT
OpenTable Diner
Tulsa
1 review
Dined on 19 January 2018
Overall1food5service1ambience3

Embarrassment to the restaurant industry. Should be appealed and ashamed of the service. Atrocious!

OT
OpenTable Diner
Cornwall
1 review
Dined on 14 November 2017
Overall5food5service5ambience5

Although table booked for 6 p.m. we took the chance and arrived at 5 p.m. as absolutely exhausted from a day of Christmas shopping and we were greeted warmly and shown to our table. Cocktails were refreshing and meal cooked to perfection. Mixed fruit tart was delicious. Staff very friendly and fun. My friends and I visit London just before Christmas every year and this was a perfect venue - we will certainly plan the same for next Christmas.

H
Helena
London
8 reviews
Dined on 10 November 2017
Overall3food4service2ambience3

Great food but served on cold plates! They did offer to change them but we were short of time. We also needed to remind the waitress that our pre lunch drinks had not arrived! Not the best Bellini that I have tasted! We were given macaroons as a gesture of apology.

OT
OpenTable Diner
London
1 review
Dined on 6 November 2017
Overall3food5service3ambience5

This is my second time at Cafe Concerto and I love the place and the atmoshphere. Last time I went to a different one and both times I experienced only one negative thing: in both we felt like we were rushed out to order and finish quickly. Other than this trait, I woupd recommend the place.

JG
JoanG
London
2 reviews
Dined on 6 September 2017
Overall2food2service2ambience3

Expensive menu. The prices are too high for what you get.Not good value for money. Poor service overall. Sorry cannot write a better review

F
Foodlover22
London
5 reviews
Dined on 6 April 2017
Overall5food4service5ambience5

Really easy going atmosphere- our party came in at different times but there was not a hint of annoyance about this. A very refreshing change. We happily chatted, ate and drank in a vibrant and busy place, without feeling like we had to leave. Recommended by a friend I would definitely go again. Thank you.

OT
OpenTable Diner
London
1 review
Dined on 19 December 2016
Overall4food5service5ambience5

Was told this branch doesn't take bookings! But was still seated v quickly. Busy place- food was a bit slower than it should be but we were warned about this because there were 'crazy busy'. Apart from the problem re the booking it was all v good.

AM
AnnaM
London
1 review
Dined on 18 August 2016
Overall5food5service5ambience5

Very happy to discover such a place! Staff, service, food, ambiance, etc. All excellent!

l
lorenal
London
2 reviews
Dined on 17 August 2016
Overall3food3service3ambience3

It was good all round lunch to celebrate a birthday

GS
GreatService
London
17 reviews
Dined on 12 August 2016
Overall4food5service4ambience3

The restaurant has a nice interior decor that was welcoming. The staff were also welcoming and friendly.
The food tasted great and I will be back here.

JF
vipJuneF
New York Area
3 reviews
Dined on 22 July 2016
Overall3food4service2ambience3

Slow disorganised waiters but very helpful management

OT
OpenTable Diner
London
2 reviews
Dined on 13 April 2016
Overall5food5service5ambience5

This was a perfect place to meet and eat after our visit to The Natural History Museum. I've eaten before on a pre-theatre dinner when our show was on at The Royal Albert Hall. Impressed with the ambience, quality setting the staff and of course the food. My friend found as I did that it was good value for money. Not had a bad meal here. Highly recommend it. Has the advantage of some outside tables and seating in the summer. Good choice of food and wines and the desserts are a house speciality. Has the advantage of being able to tell your friends that you eat opposite Harrods. Quite important when you've travelled from Cambridgeshire.

OT
OpenTable Diner
London
2 reviews
Dined on 28 August 2015
Overall5food5service5ambience5

Fantastic food!

m
mom2booboos
London
2 reviews
Dined on 25 December 2014
Overall3food3service1ambience2

Was looking forward to eating here but the service was poor. Waiter not once checked to see if we needed anything and he was not even the one who delivered our food. Ordered appetizer that didn't come till the food came. Then I see our water leave while we are eating and again no one ever came to check on us. Finally had to ask someone for the check and then no one came to get me to pay the check. I eventually got up and went to the manager who stayed on the phone the whole time I was there and never said anything to me; just took my credit card and had me sign. NO eye contact much less dialogue.
One last note. Their restrooms downstairs were out of order so everyone was being made to go to a handicapped one in the back of the dining room.

MA
MariaAlves
London
1 review
Dined on 25 December 2014
Overall4food5service2ambience5

Excelent food and environment. The restaurant is a place where we feel confortable to seat and choose what we want. The food is excelent with a fair price. My only complaint is about the staff team. Seemed we were there as a favor, not as a costumer. Organising this aspect will garantee a perfect place to eat in London.

C
Chenandler
London
2 reviews
Dined on 29 May 2013
Overall4food4service5ambience4

Came here for brunch and a catch-up with a friend I hadn't seen in a long time. The brunch menu has a great range and the coffee is excellent. After our food, my friend and I sat talking for an hour and we weren't disturbed, which I found really refreshing. We were able to attract the waiter's attention easily. Overall, highly recommended.

p
pkb151278
London
20 reviews
Dined on 4 January 2013
Overall5food5service3ambience3

Love the food here, never fails to dissappoint us.

A
Angela5555
Surrey
54 reviews
Dined on 4 December 2012
Overall3food3service3ambience3

We actually dined at the Caffe Concerto 152 Brompton Road but I was unable to change the TT booking online so called the restaurant to arrange the switch. We moved venue as the set menu wasn't available at the 78 Brompton Road branch. We were a party of 10 having the Christmas set menu. Food was good and reasonable value for the time of year, although drinks were pricey (especially soft drinks) and 12.5% service charge was added. We all had 2 courses with one drink and the bill worked out at £22 each.

H
vipHels72
London
55 reviews
Dined on 22 August 2012
Overall3food2service2ambience3

Caffe Concerto is located in a very good spot next to Knightsbridge station. However, I didnt find the experience that good.First of all the service was slow and it took us a very long time to get our mains. I ordered the salad wtih the salmon. Then portion wasnt that big and the salmon was way over cooked so very tough to cut into. I have been to other Caffe Concertos which have been a lot better!

FAQs

Caffe Concerto 78 Brompton Road does offer delivery in partnership with Uber Eats. Caffe Concerto 78 Brompton Road also offers takeaway which you can order by calling the restaurant at 020 7494 6831.

Caffe Concerto 78 Brompton Road is rated 3.5 stars by 37 OpenTable diners.

You can book this restaurant by choosing the date, time and party size.