Caffe Concerto Kensington

3.7
52 reviews
£25 and under
Italian

Top tags:

Afternoon Tea
Pre/post Theatre
Opened in March 2007, across from Kensington high street station, this prominent location has proved a popular destination for the many local businesses and hotel residents to enjoy the modern and calm atmosphere, a great escape from the busy high street Kensington.
What 52 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.7based on all time ratings
3.7
food
3.4
service
3.7
ambience
3.4
value
Noise · Moderate
77% of people would recommend it to a friend
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e
vipeatoutoften
London
78 reviews
Dined on 26 July 2018
Overall4food4service4ambience4

Very pleasant place to meet a friend for lunch. Good range of options and we both enjoyed our salads which had imagination e ingredients. Desserts are special. Good service.

LO
LisaO
1 review
Dined on 6 May 2018
Overall4food4service3ambience5

Whenever I am in London for bussiness I visit this location and often recomend it to colleagues and friends. The food is lovely and the atmosphere glorious

L
Laura
1 review
Dined on 1 April 2018
Overall3food4service1ambience4

Lovely food but terrible service. Slow and not particularly friendly

D
Dottie50
1 review
Dined on 11 March 2018
Overall4food5service4ambience1

It was a most enjoyable meal, we have visited several other Cafe Concerto's all have been excellent food and good service. However on this occasion the bar was right in the middle of the restaurant and the bar staff constantly crashed used plates and cutlery whilst clearing them away we found it difficult to have a conversation without shouting. The strawberry gateaux was amazing though.

OT
OpenTable Diner
1 review
Dined on 7 March 2018
Overall5food5service5ambience5

I was very satisfied! pleasant and quiet entourage, fast service and tasty food, I'll come back

OT
OpenTable Diner
1 review
Dined on 16 February 2018
Overall2food2service1ambience3

Already put one on tripadvisor, paid £56 for a very average lunch with a couple of drinks, service was slow and the wrong dish arrived at our table but saw no point in changing it as this would have entailed another long wait.

OM
OMARB
London
1 review
Dined on 14 February 2018
Overall2food4service1ambience2

Waiting staff were poor with long wait times for basic requests as well as outright ignoring of our table. Table itself was wobbly and the floors were not particularly clean. The food was decent but due to the overall negative experience, I would not return.

EM
EmilyM
London
2 reviews
Dined on 8 February 2018
Overall4food4service4ambience4

We enjoyed our lunch and cakes. Good service. We had a discount card to take 25% off the bill. Coffees and cakes could have been considered a little pricey if we hadn’t had the discount.

OT
OpenTable Diner
London
1 review
Dined on 26 January 2018
Overall4food4service5ambience5

We arrived there early but they accommodated us straight away. Gave us time to settle and select drinks before looking through the menu. Food was pleasantly served. Surroundings were very attractive and made you think you were on the continent rather than in London in mid winter. Have visited other caffe concerto outlets and the display and range of cakes is always excellent. Look forward to our next visit.

s
sara
London
18 reviews
Dined on 9 January 2018
Overall4food4service2ambience3

Lacked an ambience and the service was slow although the food was good.

JN
JanetNo1
London
1 review
Dined on 22 December 2017
Overall4food4service5ambience5

Very good variety of food choices and at various prices. Something for everyone.

s
sara
London
18 reviews
Dined on 16 December 2017
Overall3food3service3ambience3

Was there with friends friday night during the Christmas period. The restaurant was quiet and lacked an atmosphere. We had to ask for them to dim the lights. It didn't feel cosy at all. The waiter got our order order because he didn't bother to note down our order. It was a complete dissapointment. Will not be returning for dinner. I have been there for brunch previosly so would recommend this location for brunch/lunch.

P
Patricia
London
5 reviews
Dined on 15 December 2017
Overall3food3service4ambience5

Service good. Food good. Would go back again.
Venue easy to find and in a great location.
It was decorated nicely for Xmas. Staff are friendly and courteous.

SS
SimonS
London
1 review
Dined on 6 November 2017
Overall5food5service5ambience5

good service and excellent food before an evening at the royal albert hall.

HF
HelFa10
Devon
1 review
Dined on 8 September 2017
Overall2food3service2ambience2

You seem to get ignored when dining so ot takes a long time to get anywhere. Waitress took our order then went away. 10mins later a different waiter came and checked our order as the first waiter didnt understand! Then we recieved food and no one checked if it was ok, we were left alone. Then when we had finished we just sat there waiting for someonentobtake our plates but we were ignored. Then a female staff member took our plates and asked if we wanted a dessert menu, and we said yes. She then walked off, served other people and dissappeared....no dessert menu. She then sat in the restaurant in the corner eating a meal! Eventually we were offered it again by a different waiter.
We seem to have been ignored there whilst they focused on certain tables instead. Took ages just to wait for the bill. Wasnt impressed really when treating my mum to a birthday dinner!

PK
vipPaulK
Chicago
10 reviews
Dined on 5 May 2017
Overall2food2service1ambience3

I regret writing a bad review, but we had a poor experience. Service was poor and inattentive. Gluten free items on the menu were not gluten free (which we fortunately cleared up before anything was eaten). The problems were brought to the attention of the manager who did not seem to care very much, blaming all of the problems on the waiter. The desserts were surprisingly poor in texture and flavour. We have had better experiences at other Caffe Concerto locations but the Kensington location experience was very disappointing.

OT
OpenTable Diner
London
1 review
Dined on 14 April 2017
Overall5food5service5ambience5

Everything was great particularly the staff. They were so helpful and polite.

OT
OpenTable Diner
London
1 review
Dined on 19 March 2017
Overall5food5service5ambience5

Our party of four had an excellent dinner prior to an engagement at the royal Albert hall. We all enjoyed the cuisine.

d
dmt2
London
1 review
Dined on 14 December 2016
Overall2food3service1ambience3

Service was poor. We had to summon waiters, who seemed to be looking everywhere but out our table for each course and menus. The waiter, who originally served at our table did not have much command of english

OT
OpenTable Diner
London
1 review
Dined on 26 November 2016
Overall4food4service4ambience4

Had an enjoyable meal. Staff were friendly and attentive.

N
Notefinders
London
5 reviews
Dined on 5 November 2016
Overall4food4service3ambience4

My friends and I have been dining regularly at Caffe Concerto in High Street Kensington since it opened and usually enjoy the experience. However on two occasions now the bill has been considerably higher than that listed on the menu. We'd been given the wrong menus, eg the weekday one when we'd dined on a Saturday. We had chosen for the prices as well as the dish and we had a nasty surprise when presented with the bill. They should have charged on the basis of the menu given, but didn't. We also have a Gourmet Society card and declare this when booking, but they always forget and the bill has to be redone (when we are usually in a hurry to get to an event). This is annoying. However, the food is good and cakes awesome. But it is busy and noisy, no doubt a sign of its success.

S
Sophia
London
1 review
Dined on 4 October 2016
Overall3food3service2ambience4

All the food we usually like were at quite a good standard. However, the sea food spaghetti was so disappointing. Squid tough, mussels and clams chewy. Total shame that they seemed more frozen than fresh. I would recommend the place for more of the simple foods but definitely not for the mains.

s
sara
London
18 reviews
Dined on 13 September 2016
Overall4food4service4ambience4

Great food and ambience. Love this restaurant and we always dine here so highly recommend it.

M
Molly
London
7 reviews
Dined on 4 September 2016
Overall3food4service3ambience2

The service was that great to be honest, the staff were not as nice as in Westfield-Shepherds Bush

V
Valeriek
London
1 review
Dined on 10 August 2016
Overall3food3service3ambience4

It was a pre-concert dinner. We booked for 6pm and thought this would give us plenty of time to enjoy a leisurely meal. It wasn't as good as the previous visit last year. We had no time for desert or coffee. But it hasn't deterred us from a return visit when we are in London again.

L
Loui
London
3 reviews
Dined on 23 April 2016
Overall3food3service3ambience4

The atmosphere was pleasant, relaxed and friendly and service generally good. Afternoon tea was very satisfactory sandwiches, scones with cream and jam, cakes - almost more than we could eat. It would have been nicer to have more choice of blends of tea. It was a nice place to meet and catch up with friends over tea - we felt we could stay as long as we wanted without feeling we were expected to leave as soon as tea was finished.

The only problem was with the booking through OpenTable. I spoke to the assistant manager who said she could not confirm my booking through OpenTable and advised me in future to book directly with the Caffe Concerto by phone.

s
sara
London
18 reviews
Dined on 30 January 2016
Overall4food4service4ambience4

Fab as always. Great food and great service. Would recommend :)

s
sara
London
18 reviews
Dined on 2 January 2016
Overall5food5service5ambience5

Love this place. Great ambience and great food. Very cosy and suitable for date nights, lunch or dinner with friends.

R
Richard
London
1 review
Dined on 22 November 2015
Overall2food3service1ambience3

A group of us booked 4 tables at Caffe Concerto , Kensington High Street through Open Table. This was for 12 noon allowing us time to eat before attending the afternoon Sunday concert at Royal Albert Hall.

On arrival Caffe Concerto knew nothing about the bookings and said they no longer used Open Table. Fortunately they managed to fit 16 of us in but one meal failed to arrive despite repeated requests as to where it was and promises of "just a fee minutes".

17 people finished eating, 1 still waiting an hour after arrival. Then staff tried to dispute order - so why make promises.

Got that meal eventually and no charge after argument. What about embarrassment?

Will definitely NOT rely on Open Table in future, better to book direct with eatery.

u
uiem
London
20 reviews
Dined on 16 November 2015
Overall4food4service5ambience4

We were a group of nine. Fabiola looked after us fabulously well and the food was enjoyed by all.

c
connie
London
3 reviews
Dined on 17 May 2015
Overall4food3service4ambience3

The food was average but he staff are friendly and the cakes delicious.
I am enjoyed the ambience.
Super dope.

R
Rosie
Berkshire
1 review
Dined on 1 May 2015
Overall1food1service1ambience1

Very disappointing lunch. Club sandwiches with chicken were ordered for two people. Not given a choice of bread for the sandwiches. Waitress did not inquire if we were enjoying the sandwiches. Had to ask for glasses of water Never refilled glasses unless we asked. Never offered a desserts or coffees. Asked more than once for the bill even though the cafe was almost empty. We shall not be returning or recommend the cafe.

M
Manya99
London
2 reviews
Dined on 4 September 2014
Overall4food4service5ambience5

The food was really tasty and the service is joyable

OT
OpenTable Diner
Cincinnati
1 review
Dined on 4 May 2014
Overall3food2service1ambience2

Bad value for the money. Brought me the wrong entree but I ate it as I was hungry. Food is just ok. Service slow even though not crowded.

AS
ASdine
Staffordshire
36 reviews
Dined on 6 March 2014
Overall4food4service4ambience3

This is the second time we have eaten at Caffe Concerto Kensington and find it very convenient for a meal before going to the Albert Hall as they serve all day. The service is excellent and we were not hassled at all and the quality of the food is of a good standard. The portion size was more than adequate and unfortunately we were unable to try the dessert menu. I used my Tastecard which made it a very reasonably priced meal.
I would recommend this restaurant for a meal at any time of day both for quality and service.

t
tricia
London
1 review
Dined on 26 January 2014
Overall5food4service4ambience4

Great lovely food presented very well by well trained staff
Would definitly returm

MC
MandyC
London
2 reviews
Dined on 9 April 2013
Overall2food3service2ambience2

Menu was pretty standard fare - nothing to write home about. The food was ok & the service a bit lacking. It wasn't busy.

H
Hurdler400
New York Area
11 reviews
Dined on 30 March 2013
Overall4food4service3ambience4

We booked online for our visit to London and were very pleased. The food was delicious and there was a very nice warm atmosphere where you felt very comfortable. Good cocktails as well at very reasonable prices. Our only disappointment was that they had run out of the deserts we wanted so had to settle for something else but it was still very good.
We liked it that much that we ate at two other branches of Caffe Concerto for breakfast and lunch during our stay.

MP
MykP
London
7 reviews
Dined on 5 January 2013
Overall5food5service5ambience5

We picked Caffe Concerto because it is close to the Royal Albert Hall. We arrived in plenty of time for our show but needn't have worried as the service was efficient and polite and we finished in good time. There was plenty of room and the ambience was great. We were impressed with the quality and quantity of the food and felt we received very good value for money.
Try it, you will like it...

e
eatup
London
1 review
Dined on 19 December 2012
Overall4food4service4ambience3

We had a lovely meal (pre theatre) service was quick but not rushed. We still managed to relax and enjoy our meal.

FAQs

Caffe Concerto Kensington does offer delivery in partnership with Deliveroo and Uber Eats.

Caffe Concerto Kensington is rated 3.7 stars by 52 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.