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Caffe Concerto The Village, London,

Caffe Concerto The Village

3.6
3.6
804 Reviews
£25 and under
Italian
A unique venue in the glamorous Westfield shopping centre, Caffé Concerto brings together live music with brasserie dining. A sophisticated dining room with a strong music policy, Caffé Concerto presents a stunning calendar of events with regular live performances of jazz, soul and funk from high quality acts in the evenings and a piano/saxophone duo providing a smooth accompaniment to lunch. Surrounding the gleaming grand piano is a number of tables populated with both shoppers and those who have made the visit solely to dine on the fine Italian menu. Here you"ll find Caffé Concerto's kitchen which focuses on favourites of the Italian table, from carbonara to chicken Milanese, accompanied by top quality classic wines. Bar snacks are also available.

Make a booking

2 people

19:00


Booked 1 time today
Experiences are available.

Order delivery or takeout

Additional information

  • Dining style
    Casual Elegant
  • Price
    £25 and under
  • Cuisines
    Italian, Afternoon Tea
  • Hours of Operation
    Mon–Thu 09:00–22:30 Fri, Sat 09:00–23:30 Sun 09:00–20:00
  • Phone number
    020 7494 6847
  • Payment Options
    Mastercard, Visa
  • Dress Code
    Smart Casual
  • Area
    Shepherd's Bush
  • Parking Details
    Westfield shopping centre parking.
  • Public Transit
    White city station & Shepherd's Bush station.
  • Entertainment
    Live music provided by accomplished pianist, singer and saxophonist performing a wide range of jazz standards, Bossa nova, blues pieces, ballads to classical music as you dine at our new venue. - The Cocktail Hour Live (Wed 30th January, £6 entry for OpenTable customers)- Soul Night (Thursday 31st January, £6 entry for OpenTable customers)
  • Additional
    Banquet, Bar/Lounge, Beer, Cafe, Counter Seating, Entertainment, Full Bar, Happy Hour, Patio/Outdoor Dining, Wheelchair Access, Wine

Experiences

  • Caffe Concerto Luxury Afternoon Tea

    £24.95 per person

    Multiple dates available
    Experience a British tradition at Caffe Concerto The Village with our famous Afternoon Tea, perfect for any occasion. Give a try to our freshly baked fluffy scones with clotted cream and strawberry preserve. Enjoy the selection of sandwiches with various fillings and assortment of delicious mini tarts. To make your occasion extra special, upgrade to our Prosecco Afternoon Tea by adding a glass of Prosecco Grande Cuvee. Birthdays, special occasions; whatever the reason or season, Caffe Concerto The Village is your destination for the perfect experience. *Prices are subject to change
    Caffe Concerto Luxury Afternoon Tea photo

What 804 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.7Food
  • 3.4Service
  • 3.9Ambience
  • 3.4Value

NoiseEnergetic

Loved For

  • West London

    Great for brunch

  • West London

    Great for scenic views

844 Reviews
  1. OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined on 24 May 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4
    Have had afternoon tea at Caffé Concerto previously (The Grand - Village, London Westfield Shepherds Bush branch) and it was a great experience! Returned back, but it was a very different experience. The service was not as friendly, had to wait a while for service/food even though not place not busy. many customers at the time. The sandwiches were quite basic, and didn’t resemble my previous experience even though it was the same afternoon tea package. They had in fact not provided the entire selection listed (only discovered after the event when I checked) - so quite disappointing for Caffé Concerto. So disappointed with food, quantity and service - and I do like this place so even more disappointing. Staff didn’t seem to care about their customers. After visit I told others how nice the afternoon was. After this visit I won’t be.

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  2. OpenTable Diner

    London

    1 review

    4.0

    1 review

    Dined on 28 April 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 3
    Service felt a bit slow and not very attentive. Someone had a toddler who was watching you the on full volume which was very odd putting. Food was lovely.

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  3. StephanieP

    London

    2 reviews

    1.0

    2 reviews

    Dined on 28 April 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    The most disappointing and sad meal I have ever had. It was Sunday in a shopping centre and they had 3 people serving. I had taken my little sister there for a 'special birthday meal' as I hadd stated in the booking as it looked nice and after looking at the reviews, decided to make a judgement for myself. I wish I had have listened to the negative reviews and shied away from the beginning as they did nothing to make this a 'nice birthday meal' for her. We were sat down and eventually got drinks after about 20 minutes which we were then not asked again if we wanted any more. My Sister ordered a pizza which the dough was raw and full of grease on the top. I ordered the tartine selection and made them aware that I would be wanting to swap out the salt beef for an olive tapenade as I don't eat meat. They bought me out a parma ham one. I explained I didn't ask for this, I asked for the olives to which I felt like the waiter argued it with me and said 'you told me you didn't want salt beef so we bought you ham, its not salt beef!' I kindly replied I don't eat meat hence my ask. He took the bit of bread away and bought back the same piece, with the Parma ham pealed off the top and with 4 olives placed on the top. It was at this point I'd had enough. The salad you receive with it is a handful of rocket with no dressing either. Safe to say, I wont be going back, I paid £60 for 4 slices of baguette and a raw pizza and wish I had have had a happy meal instead.

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  4. OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined on 24 April 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 5
    Overpriced for the afternoon tea. Ambience was really nice though.

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  5. SumanjitJ

    London

    1 review

    2.0

    1 review

    Dined on 26 March 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 3
    Despite being informed that vegan options were available when booking and reiterating this to the server, I was disappointed to receive food items that were not vegan. When I raised the issue with the assistant, she initially claimed there were no vegan or eggless cakes available. After insisting, she finally checked and found that vegan options were indeed on the menu. Although the atmosphere was pleasant, the service we received fell short of expectations. Our orders were riddled with errors, and the assistants seemed more inclined to argue than assist.

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  6. OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined on 9 March 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    I never turned up for my reservation because I found the manager so blunt and not very accommodating on the phone. To me, he sounded Asian/Filipino (I could be wrong but I am Filipino and his accent sounded familiar to me) but I called 15 minutes before to say my family was running late due to traffic issues we encountered on the way into Westfield White City. I said we were going to be late around 10-15 minutes as we were very close by but just stuck in some traffic. Then he proceeded to tell me in such a condescending tone that Saturday is their busy day, he cannot hold the table so needs a new time to book the table for, if we're late, they'll have to give the table to someone else, as a manager he has authority to do this...I KNOW THIS! I just called to say we're nearby but just gave me barely enough time on the phone to talk and continued to repeat all the points I said above. He gave my family such an off vibe from the way he spoke to me that they all had second thoughts about going, so we went elsewhere. Never visiting this branch in the future.

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  7. alexy

    Seattle

    4 reviews

    5.0

    4 reviews

    Dined on 6 March 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Apart from its great afternoon tea set, we were pleasantly surprised by its Italian dishes.

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  8. NatashaG

    London

    12 reviews

    5.0

    12 reviews

    Dined on 1 March 2024

    1. Overall 5
    2. Food 5
    3. Service 2
    4. Ambience 5
    Lovely spot with lots to choose from, the food and drink was amazing and so was the live music The service was poor though we had to call the staff over every single time we wanted something. They were not attentive. This let the experience down but it was still a great afternoon/evening

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  9. AishaI

    London

    2 reviews

    5.0

    2 reviews

    Dined on 17 February 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Loved the view and food Only bad review the perponi was flat

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  10. Toby

    Hertfordshire

    2 reviews

    4.0

    2 reviews

    Dined on 17 February 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4
    This is one of the nicest Cafe Concerto locations. Lots of space inside and feels like a fancy place to have tea and cake. We went on an impromptu basis to celebrate a birthday and were pleasantly surprised.

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FAQs

Caffe Concerto The Village does offer delivery in partnership with Uber Eats.

Caffe Concerto The Village is rated 3.6 stars by 804 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

19:00


Booked 1 time today
Experiences are available.

Order delivery or takeout

Google Map for Caffe Concerto The Village

SU2024, The Village Westfield Shopping Centre, Ariel Way, London, W12 7GE

Additional information

  • Area
    Shepherd's Bush
  • Hours of Operation
    Mon–Thu 09:00–22:30 Fri, Sat 09:00–23:30 Sun 09:00–20:00
  • Price
    £25 and under
  • Cuisines
    Italian, Afternoon Tea
  • Dining style
    Casual Elegant
  • Dress Code
    Smart Casual
  • Parking Details
    Westfield shopping centre parking.
  • Public Transit
    White city station & Shepherd's Bush station.
  • Payment Options
    Mastercard, Visa
  • Entertainment
    Live music provided by accomplished pianist, singer and saxophonist performing a wide range of jazz standards, Bossa nova, blues pieces, ballads to classical music as you dine at our new venue. - The Cocktail Hour Live (Wed 30th January, £6 entry for OpenTable customers)- Soul Night (Thursday 31st January, £6 entry for OpenTable customers)
  • Additional
    Banquet, Bar/Lounge, Beer, Cafe, Counter Seating, Entertainment, Full Bar, Happy Hour, Patio/Outdoor Dining, Wheelchair Access, Wine
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