Chai Wu Harrods

4.5
49 reviews
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£41 and over
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Chinese
Top tags:
  • Business Meals
  • Casual
  • Creative Cuisine
Chai Wu is a contemporary Chinese restaurant on the fifth floor of Harrods, the world famous luxury department store in Knightsbridge, London. Located adjacent to the Shoe Heaven department, the restaurant is an opulent enclosed space, seating up to 90 guests.
The menu at Chai Wu has been thoughtfully devised by an expert team of experienced Chinese chefs, who have created a diverse menu of exquisite Chinese cuisine, incorporating speciality and luxury ingredients throughout. To start, a selection of soups, dim sum and small dishes are available, such as Chilean seabass dumplings with gold leaf; and Wagyu black pepper puffs.
Signature plates and specialities include Beijing duck; Japanese miyazaki kobe beef, sweet and sour chicken served in dragon fruit; and indulgent green tea chocolate fondant.
Dining Style
Fine Dining
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Cuisines
Chinese
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Hours of Operation
Monday - Saturday 11.30- 9 (Last booking at 8pm, last order 8.15pm)

Sunday 11.30 - 6 (Last booking at 5.15pm, last order 5.30pm)
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Phone number
020 3819 8888
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Payment Options
AMEX, Diners Club, Discover, JCB, MasterCard, Visa
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Dress Code
Smart Casual
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Catering
Chai Wu is part of Mango Tree group of restaurants, which offers outside catering in London and surrounding areas. Thai, Pan-Asian and Chinese dishes are available for private dinners, board room canapes catering and outdoor events.
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Parking Details
Valet car parking is located at Brompton Place, a short walk from the store. Please enter postal code SW3 1QE for Sat-Nav directions.

Pay & Display street parking also available.
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Public Transit
The nearest tube station to Harrods is Knightsbridge on the Piccadilly line. Use the Brompton Road exit for Harrods.

Harrods is served by the following London bus routes: 9, 10, 14,
Additional
Bar Dining, Bar/Lounge, Beer, Chef's Table, Counter Seating, Full Bar, Late Night, Non-Smoking, Wine
What 49 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.6
food
4.5
service
4.4
ambience
4.0
value
Noise · Moderate
91% of people would recommend it to a friend
5
4
3
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1
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AT
London
2 reviews
Dined on 19 July 2018
Overall 3food 3service 5ambience 4

Good food but not really value for money. Service was exceptional and the staff were very helpful. Thank you.

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A
1 review
Dined on 16 July 2018
Overall 4food 5service 5ambience 4

Every thing is perfect the food is delicious and the services is amazing but it’s too expensive

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OT
London
1 review
Dined on 14 July 2018
Overall 5food 5service 5ambience 5

I strongly recommend the Beijing Duck!

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OT
London
1 review
Dined on 11 July 2018
Overall 5food 5service 4ambience 4

Great food and good service.

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KL
London
1 review
Dined on 31 May 2018
Overall 5food 5service 5ambience 5

Very delicious Chinese food, and very fresh and yummy sashimi ! The staffs are very friendly with the kids!

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OT
London
1 review
Dined on 24 May 2018
Overall 5food 5service 5ambience 5

Peaceful family meal with great service and a great waitress

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C
London
5 reviews
Dined on 15 April 2018
Overall 3food 2service 4ambience 3

If you must eat in Harrods and if you must eat Chinese food - which was my case because of my friends who were quite restricted with food choice and venue - then you need to be ok with paying a lot of money for mediocre Chinese food.
This is not a place to have a quality dining experience for sure but if you must eat here I'd say dim sums I had were pretty decent (but for a hefty price...).

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OT
1 review
Dined on 7 April 2018
Overall 5food 5service 5ambience 4

Enjoyed the food, the most amazing was prawns in Coconut. Desert has 3 scoop ice cream of Pandan, salty caramel and pistachio!

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OT
London
2 reviews
Dined on 16 February 2018
Overall 5food 4service 4ambience 5

It was a really nice experience after shopping at Harrods a good option for something different in the shop

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OT
London
2 reviews
Dined on 26 December 2017
Overall 4food 5service 4ambience 4

Waiters were rather busy. But the overall experience was quite good.

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OT
London
1 review
Dined on 26 December 2017
Overall 1food 3service 1ambience 3

Very bad experience with the hostess Margaret. Extremely rude, expected better from such a high end restaurant. Very disappointed, not worth it.

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OT
London
1 review
Dined on 16 December 2017
Overall 5food 5service 5ambience 5

The staff at Chai Wu were so lovely!! I was celebrating a birthday and my friend her engagement and they made some cakes with candles for both of us!! The food is superb! Definitely worth a return visit!!

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MP
London
1 review
Dined on 27 October 2017
Overall 5food 5service 5ambience 4

Highly recommend, even as a family with kids. Treated extremely well by our host from start to end. Our waitress was also very polite. Food tasted amazing and drinks choices were refreshing.

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M
London
5 reviews
Dined on 4 October 2017
Overall 5food 5service 5ambience 5

Good food and great ambience....the staff are friendly and ever so helpful.

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OT
London
5 reviews
Dined on 22 September 2017
Overall 5food 5service 5ambience 5

There are probably more hyped places in London, like Hakkasan and Hutong where the food plays second fiddle to "being seen," talking selfies and distorting the entire meal with Snapchat filters.

That isn't Chai Wu even though it easily could have been. Here the food and the service are the core values.

The food is brilliant; subtle where it needs to be, in for example: smoked chicken, and dover sole with black bean sauce. This isn't black bean sauce that is applied to everything, I've never tasted black sauce like this before and it went perfectly with the sole. There are big flavours too; the Wagu beef skewers, there's only three pieces but you will remember them for a long time. The only place that is comparable that I can think of is Kai.

The service is also very good: friendly, a little funny and efficient.

The ambience was perfect for me, quiet but humming.

Heavily recommended.

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OS
London
24 reviews
Dined on 9 September 2017
Overall 5food 5service 5ambience 4

Fantastic meal with great service. Dim sum was to die for and we wanted everything on the menu!

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OT
London
2 reviews
Dined on 8 August 2017
Overall 3food 4service 3ambience 4

Popped in for a lunch date with my wife; great food but crazily overpriced to the point of being ridiculous. Certainly designed for a specific client (rich shoppers). Perhaps better judgement on my part needed.

Food was excellent however. Well presented and certainly very tasty. Service fairly attentive but not bothersome.

Dirty cutlery unacceptable at a place like this.

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L
London
1 review
Dined on 16 July 2017
Overall 5food 5service 5ambience 5

Excellent services! Food was divine and Keep it up!

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OT
London
3 reviews
Dined on 3 July 2017
Overall 5food 5service 5ambience 5

Loved it! Great food and great hospitality

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OT
London
2 reviews
Dined on 3 June 2017
Overall 2food 3service 1ambience 4

The service was very terrible. The receptionist was not friendly at all. During the dining, the waitress forgot to bring two glasses of wine for us which ordered already 20 minutes ago. Moreover, the dish of tofu was even delivered after 40 minutes, which was totally unacceptable.

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OT
London
1 review
Dined on 28 February 2017
Overall 5food 5service 4ambience 5

it was very tasty! highly recommend the dumplings here and dessert!

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OT
London
1 review
Dined on 18 February 2017
Overall 5food 5service 5ambience 5

Always amazing food but not cheap - worth it though

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OT
London
2 reviews
Dined on 7 January 2017
Overall 5food 5service 5ambience 5

Loved the food, great service and atmosphere!

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OT
London
4 reviews
Dined on 26 December 2016
Overall 4food 5service 3ambience 4

The food is quite good and very traditional Chinese food.
Only the service over there need to be improved, may be more private and quite dinner places.
Overall, it is a good place to recommend after shopping in Harrods or Sloan street.

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D
London
1 review
Dined on 23 December 2016
Overall 5food 5service 5ambience 5

Amazing staff, customers were very well attended. Food was exquisite as well as the wine selections.
Every time I come for lunch, it puts a great deal of smile on me. Always an enjoyable venue to visit.
Friendly and helpful staff! 10* for me.
Thank hou

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M
Berkshire
1 review
Dined on 3 December 2016
Overall 5food 5service 5ambience 5

Amazing food! , Amazing Service, Soft Shell crab and lobster noodles were the best!

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OT
London
1 review
Dined on 26 October 2016
Overall 4food 4service 3ambience 3

I booked myself a little treat as I had been working very hard lately. I just wanted to enjoy a Chinese themed afternoon tea whilst reading my book in peace.
The food was great even though for the price I would have expected to be able to get seconds on some of the dishes (as you do in The Savoy or at the shard). The service was very slow, which I didn't mind, but considering they were only another 4 table occupied at the time was surprising. It was slow to the point that after the savouries, I started to wonder if I had misread the menu, and no sweets were to come. I didn't think there was much ambience. the background music barely audible, or not very appropriate. But I was after peace and quiet, so it worked for me. I probably wouldn't go back just because I really do feel that for the price £59 +12.5% service charge I should have been asked/offered top up on food (my tea pot was re filled twice). The quality of the food was fantastic, I could have had more dim sums, that's all.

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T
London
28 reviews
Dined on 16 June 2016
Overall 5food 4service 5ambience 4

Birthdays are good for couples

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OT
London
2 reviews
Dined on 9 June 2016
Overall 5food 5service 5ambience 5

I went there so many time. It's one of the best Chinese food that I tried in London.

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OT
London
1 review
Dined on 20 May 2016
Overall 2food 2service 3ambience 5

Absolutely overpriced and poor cooking skills. Cooks really ruined all the precious ingredients.

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F
London
1 review
Dined on 23 December 2015
Overall 4food 3service 4ambience 4

My review of Chai Wu is on
http://thelondonhaloodie.com/2015/12/25/chai-phew/

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AB
London
20 reviews
Dined on 26 November 2015
Overall 1food 1service 4ambience 1

Luxury brands don't just associate with high price tags and association alone. It must be built from the ground up. The products must be excellent by comparison to the same that available in the market. Consequently, one can think about developing the luxury brand.

Chai Wu only anchored itself with high price tag and hoping that an association with Harrods, a benchmark of luxury outlet, will endorse the luxury status to the restaurant. London is rich with abundant supplies of top restaurants. Why pay top dollars for the skills of an average Chinese restaurant, whereas many other upscale Chinese can give much clearer justification?

The only consolation price would be the heartfelt services provided by the female receptionist and Jacqueline, one of the matters d'hôtels. Only these two elements can somehow lead me to believe that they are trying to operate a fine-dining restaurant here.

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OT
London
23 reviews
Dined on 9 November 2015
Overall 5food 5service 5ambience 5

Matcha sponge cake is too sweet but overall is good.

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H
London
12 reviews
Dined on 4 November 2015
Overall 4food 5service 4ambience 5

I initially booked the Harrods experience but then was told that this set menu consisted of small portions so we decided to go for the a la carte menu. Starter, main course each and shared dessert. The food is phenomenal. Highly recommend the soup and the duck. Very expensive meal at £240, but it was a special occasion so we thought to splurge.

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OT
London
1 review
Dined on 20 October 2015
Overall 2food 3service 1ambience 3

So disappointed at the services. Waiting time too long especially asked a bottle of water and serve in 15 mins. We asked one lamb cooked in rare instead of well done and when we asked them cook it again chief said there is no more lamb available. I will not come back to this restaurant again.

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J
London
2 reviews
Dined on 23 September 2015
Overall 3food 3service 3ambience 3

Very normal restaurant, food and service was rather so so. Not worth that amount of money value ( nearly 100 per person). The one would never back.

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P
London
86 reviews
Dined on 30 July 2015
Overall 5food 5service 5ambience 5

Delicious food & friendly efficient service. Self contained a very nice restaurant set on 5th floor Harrods. Highly recommend.

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OT
London
2 reviews
Dined on 11 July 2015
Overall 5food 5service 5ambience 5

I have visited this lovely restaurant a couple of times now for different occasions, and it has always been very friendly, welcoming, and offers food of the highest standard. Service is professional and the menu offers a great range of choice for all tastes

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A
London
1 review
Dined on 21 June 2015
Overall 4food 3service 4ambience 4

It is really nice actually! A nice place to have some dim sum after shopping for hours in Harrods. However, I personally find it a bit expensive. Anyway, the ambience is great, and dishes looks nice.

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F
San Francisco
1 review
Dined on 13 June 2015
Overall 4food 5service 4ambience 5

first time we went service was good but the second time we went I have issues with their service. Bottled water was not finished but was taken away n never brought back to refill instead I was asked if I'd wanted another bottle. Recommendations was too much for us to finish as we ended up order too much food

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