Chai Wu Harrods

4.5
icon/ic_reviewCreated with Sketch.
72 reviews
icon/ic_price_rangeCreated with Sketch.
£41 and over
icon/ic_cuisineCreated with Sketch.
Chinese
Chai Wu is a contemporary Chinese restaurant on the fifth floor of Harrods, the world famous luxury department store in Knightsbridge, London. Located adjacent to the Shoe Heaven department, the restaurant is an opulent enclosed space, seating up to 90 guests.
The menu at Chai Wu has been thoughtfully devised by an expert team of experienced Chinese chefs, who have created a diverse menu of exquisite Chinese cuisine, incorporating speciality and luxury ingredients throughout. To start, a selection of soups, dim sum and small dishes are available, such as Chilean seabass dumplings with gold leaf; and Wagyu black pepper puffs.
Signature plates and specialities include Beijing duck; Japanese miyazaki kobe beef, sweet and sour chicken served in dragon fruit; and indulgent green tea chocolate fondant.

Need to book at 19:15?

Other great restaurants with availability.
View all
What 72 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.6
food
4.3
service
4.3
ambience
3.7
value
Noise · Moderate
91% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
AP
London
3 reviews
Dined on 6 October 2019
Overall 5food 5service 5ambience 5

Wonderful. One of the best Chineses restaurants I have tried in London.

JM
London
4 reviews
Dined on 6 September 2019
Overall 4food 3service 4ambience 4

Great suggestions, service great, prompt service. Delicious food more inviting.

OT
Leicestershire
1 review
Dined on 28 August 2019
Overall 2food 4service 2ambience 3

Booked table for 7:45... ordered by 8:15 had to be out by 9:00pm.

Very quick meal For a £270 meal.

OT
Vancouver
2 reviews
Dined on 27 August 2019
Overall 1food 1service 2ambience 3

Expensive and bad food. One of the worst Chinese restaurant that I have ever been to.

OT
London
13 reviews
Dined on 24 August 2019
Overall 5food 5service 5ambience 5

I would say that this is the best restaurant in London. From arriving you feel welcome and they are so organized. Care is at its best throughout the lunch. The grill lobster is the best I ever had and I have eaten lobster all around. The sushi tastes amazing. The mocktail was nice. The amount of food was perfect. I can go on to describe the details but it is best to go and see and experience perfection.

OT
London
2 reviews
Dined on 21 August 2019
Overall 4food 4service 4ambience 4

Always great food

OT
London
2 reviews
Dined on 9 August 2019
Overall 4food 4service 4ambience 4

Amazing as always. My kids favourite restaurant !!

OT
London
2 reviews
Dined on 15 July 2019
Overall 5food 5service 5ambience 5

We really like Chai wu fried rice and Grilled Lobster. Service was excellent ,staffs were very nice and helpful, good recommendations. We will come back definitely.

OT
London
17 reviews
Dined on 14 July 2019
Overall 2food 4service 1ambience 3

As soon as we arrive, we were told off for making a reservation via Opentable at short notice (15 mins before arrival) and were advised to call the restaurant to do so next time. I don’t know what is the referral fee arrangement between Opentable and Chai Wu, but first, I had the option to make the reservation via Opentable, and if Chai Wu do know take reservation at short notice, this should be communicated with Opentable not to the customers; second, we have already made the booking, a table was reserved and turned up at the door on time, what is the point of telling us off?! Being told off as the first thing at arrival is a terrible way to begin any dinning experience, especially with the price range of Chai Wu. The food is nice and delicate. Although a little over priced, the location of it makes it one of the good options to dine when you are shopping in Harrods. We have been to Chai Wu four times as a regular shopper in Harrods but I guess this time has really disappointed us and will not go back again...

v
London
18 reviews
Dined on 13 July 2019
Overall 5food 5service 4ambience 4

Another excellent lunch at Chai Wu. The food is consistently outstanding and on this occasion we enjoyed the vegetarian dumplings, beetroot dumplings, vegetarian California maki roll, Dim Sum platter and the tuna belly maki roll as well as a few cocktails amongst others. The star though was for me the Dim Sum player along with the lobster won ton soup. The delicately balanced flavours of the Dim Sum selection are worth the trip to Harrods alone. Can’t wait to visit again soon.

v
London
18 reviews
Dined on 1 July 2019
Overall 5food 5service 4ambience 4

We experienced Chai Wu at Taste of London and were blown away by their Dim Sum and vegetarian dumplings (which are egg free too). We decided to try Chai Wu for lunch and were not disappointed. From the cocktails to the Sushi, Dim Sum and main course dishes, all were exceptional. The only area of improvement was for the vegetarian spring rolls which were a bit oily (but to be expected given that they are fried after all).

Chai Wu is definitely somewhere I will return soon, however, ordering a la carte can be quite expensive, so I would recommend going for a set lunch or as a special treat.

OT
Dubai
2 reviews
Dined on 30 June 2019
Overall 5food 5service 3ambience 5

Even tho we reserved, had to wait 10-15 mins for the table

JM
New York Area
28 reviews
Dined on 29 June 2019
Overall 3food 5service 1ambience 4

The food was delicious. However, service was poor. After being seated, it took over 20 minutes to get water and drinks, which was after 8pm. (We had 7:30p reservation.) At 10 minutes after 8pm, the manager came around to tell us the kitchen was closing in 10 minutes and we should get any additional food orders placed. I ordered two glasses of wine over the 45 minutes, only received one, and they tried to bill me for both. For a restaurant that has a strict 9pm departure requirement, you would think service would be more attentive. Sincerely disappointed in this experience.

KL
London
1 review
Dined on 31 May 2019
Overall 5food 5service 5ambience 5

Great food! And ver nice services! Both Chinese dim sum or Japanese Sushi are delicious!

T
Sacramento
21 reviews
Dined on 25 May 2019
Overall 4food 5service 4ambience 4

Initially we started off on the wrong foot as the server after about15 minute wait brought our cocktails and also advised us that our meal would be coming now- before we even had started with our cocktails. We are expressed our reluctance to have our dim sum with the cocktails. It appeared that she recovered and waited the appropriate time asked if we were ready for our food. Overall, the dim sum was outstanding and the service attentive and we enjoyed ourselves and will come back.

OT
Miami
41 reviews
Dined on 22 April 2019
Overall 4food 5service 4ambience 4

Expensive for an afternoon lunch. Maybe we are paying for the fact that it is located within Harrods.

FA
London
5 reviews
Dined on 20 April 2019
Overall 5food 5service 5ambience 5

One of the best Asian restaurant ever.

JP
London
1 review
Dined on 9 March 2019
Overall 5food 5service 5ambience 5

Was lovely had a fab time it was my husband 60 birthday

OT
London
1 review
Dined on 23 February 2019
Overall 4food 4service 5ambience 3

We were the only people there. They had not received our booking via the app. The service was very good, the food was nice but very expensive and honestly, not better than our local takeaway. The menu was unclear. I ordered sweet and sour chicken, it arrived covered in batter which I would not have ordered had I known this.

H
London
8 reviews
Dined on 6 December 2018
Overall 5food 5service 5ambience 5

Great restaurant! We turned up 20 minutes late which I was worried about as online it said that we had missed last orders but nothing was said. The staff were lovely, took us to our table and we’re happy to push two tables together for us to give us a bigger space. Our waitress recommended delicious cocktails with no qualms. The food was spectacular, the menu was extensive with lots of little edges which was great for avid foodies! Loved the black cod with candy floss and the sweet and sour chicken in a dragon fruit. Would absolutely return.

h
New England
5 reviews
Dined on 6 December 2018
Overall 5food 5service 5ambience 5

As usual we enjoyed an excellent and relaxing early evening meal before Xmas shipoibg

DB
Baltimore
1 review
Dined on 26 October 2018
Overall 5food 5service 5ambience 5

Great food. Higher in price but worth it. Would definitely go again.

AT
London
7 reviews
Dined on 19 July 2018
Overall 3food 3service 5ambience 4

Good food but not really value for money. Service was exceptional and the staff were very helpful. Thank you.

A
1 review
Dined on 16 July 2018
Overall 4food 5service 5ambience 4

Every thing is perfect the food is delicious and the services is amazing but it’s too expensive

OT
London
1 review
Dined on 14 July 2018
Overall 5food 5service 5ambience 5

I strongly recommend the Beijing Duck!

OT
London
2 reviews
Dined on 11 July 2018
Overall 5food 5service 4ambience 4

Great food and good service.

KL
London
2 reviews
Dined on 31 May 2018
Overall 5food 5service 5ambience 5

Very delicious Chinese food, and very fresh and yummy sashimi ! The staffs are very friendly with the kids!

AB
London
2 reviews
Dined on 24 May 2018
Overall 5food 5service 5ambience 5

Peaceful family meal with great service and a great waitress

C
London
5 reviews
Dined on 15 April 2018
Overall 3food 2service 4ambience 3

If you must eat in Harrods and if you must eat Chinese food - which was my case because of my friends who were quite restricted with food choice and venue - then you need to be ok with paying a lot of money for mediocre Chinese food.
This is not a place to have a quality dining experience for sure but if you must eat here I'd say dim sums I had were pretty decent (but for a hefty price...).

OT
1 review
Dined on 7 April 2018
Overall 5food 5service 5ambience 4

Enjoyed the food, the most amazing was prawns in Coconut. Desert has 3 scoop ice cream of Pandan, salty caramel and pistachio!

OT
London
3 reviews
Dined on 16 February 2018
Overall 5food 4service 4ambience 5

It was a really nice experience after shopping at Harrods a good option for something different in the shop

OT
Houston
5 reviews
Dined on 9 January 2018
Overall 5food 5service 4ambience 5

Sublime! The duck was wonderful. Consistently good. But pricey!

OT
London
2 reviews
Dined on 26 December 2017
Overall 4food 5service 4ambience 4

Waiters were rather busy. But the overall experience was quite good.

OT
London
1 review
Dined on 26 December 2017
Overall 1food 3service 1ambience 3

Very bad experience with the hostess Margaret. Extremely rude, expected better from such a high end restaurant. Very disappointed, not worth it.

OT
London
1 review
Dined on 16 December 2017
Overall 5food 5service 5ambience 5

The staff at Chai Wu were so lovely!! I was celebrating a birthday and my friend her engagement and they made some cakes with candles for both of us!! The food is superb! Definitely worth a return visit!!

MP
London
1 review
Dined on 27 October 2017
Overall 5food 5service 5ambience 4

Highly recommend, even as a family with kids. Treated extremely well by our host from start to end. Our waitress was also very polite. Food tasted amazing and drinks choices were refreshing.

M
London
5 reviews
Dined on 4 October 2017
Overall 5food 5service 5ambience 5

Good food and great ambience....the staff are friendly and ever so helpful.

OT
London
5 reviews
Dined on 22 September 2017
Overall 5food 5service 5ambience 5

There are probably more hyped places in London, like Hakkasan and Hutong where the food plays second fiddle to "being seen," talking selfies and distorting the entire meal with Snapchat filters.

That isn't Chai Wu even though it easily could have been. Here the food and the service are the core values.

The food is brilliant; subtle where it needs to be, in for example: smoked chicken, and dover sole with black bean sauce. This isn't black bean sauce that is applied to everything, I've never tasted black sauce like this before and it went perfectly with the sole. There are big flavours too; the Wagu beef skewers, there's only three pieces but you will remember them for a long time. The only place that is comparable that I can think of is Kai.

The service is also very good: friendly, a little funny and efficient.

The ambience was perfect for me, quiet but humming.

Heavily recommended.

OS
London
27 reviews
Dined on 9 September 2017
Overall 5food 5service 5ambience 4

Fantastic meal with great service. Dim sum was to die for and we wanted everything on the menu!

DH
London
2 reviews
Dined on 8 August 2017
Overall 3food 4service 3ambience 4

Popped in for a lunch date with my wife; great food but crazily overpriced to the point of being ridiculous. Certainly designed for a specific client (rich shoppers). Perhaps better judgement on my part needed.

Food was excellent however. Well presented and certainly very tasty. Service fairly attentive but not bothersome.

Dirty cutlery unacceptable at a place like this.

1
2