Chai Wu Harrods

4.5
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76 reviews
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£41 and over
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Chinese

Top tags:

Casual
Chai Wu is a contemporary Chinese restaurant on the fifth floor of Harrods, the world famous luxury department store in Knightsbridge, London. Located adjacent to the Shoe Heaven department, the restaurant is an opulent enclosed space, seating up to 90 guests.
The menu at Chai Wu has been thoughtfully devised by an expert team of experienced Chinese chefs, who have created a diverse menu of exquisite Chinese cuisine, incorporating speciality and luxury ingredients throughout. To start, a selection of soups, dim sum and small dishes are available, such as Chilean seabass dumplings with gold leaf; and Wagyu black pepper puffs.
Signature plates and specialities include Beijing duck; Japanese miyazaki kobe beef, sweet and sour chicken served in dragon fruit; and indulgent green tea chocolate fondant.
What 76 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.6
food
4.4
service
4.4
ambience
3.8
value
Noise · Moderate
91% of people would recommend it to a friend
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R
London
69 reviews
Dined on 20 February 2020
Overall4food4service5ambience4

Food was very average, there are a variety of vegetarian options but none stood out enough for me to rush go back for in any hurry.
Service was excellent.

AC
London
10 reviews
Dined on 26 January 2020
Overall4food4service4ambience4

Overall a good experience, a little overpriced for a restaurant in a department store, even if it is Harrods. Excellent dim sum, we were served the wrong lobster dom sum but they efficiently replaced with the correct ones. Pleasant staff, convenient if shopping there if you would like high quality Chinese food.

M
London
16 reviews
Dined on 8 November 2019
Overall5food5service5ambience4

Simply the best Asian fusion restaurant we’ve ever been to and there is no better version of Peking duck. The prawn rolls are spectacular also.

OT
London
6 reviews
Dined on 18 October 2019
Overall4food4service4ambience4

nice,there food very gooood

AP
London
3 reviews
Dined on 6 October 2019
Overall5food5service5ambience5

Wonderful. One of the best Chineses restaurants I have tried in London.

JM
London
8 reviews
Dined on 6 September 2019
Overall4food3service4ambience4

Great suggestions, service great, prompt service. Delicious food more inviting.

OT
Leicestershire
1 review
Dined on 28 August 2019
Overall2food4service2ambience3

Booked table for 7:45... ordered by 8:15 had to be out by 9:00pm.

Very quick meal For a £270 meal.

OT
Vancouver
2 reviews
Dined on 27 August 2019
Overall1food1service2ambience3

Expensive and bad food. One of the worst Chinese restaurant that I have ever been to.

OT
London
15 reviews
Dined on 24 August 2019
Overall5food5service5ambience5

I would say that this is the best restaurant in London. From arriving you feel welcome and they are so organized. Care is at its best throughout the lunch. The grill lobster is the best I ever had and I have eaten lobster all around. The sushi tastes amazing. The mocktail was nice. The amount of food was perfect. I can go on to describe the details but it is best to go and see and experience perfection.

OT
London
3 reviews
Dined on 21 August 2019
Overall4food4service4ambience4

Always great food

OT
London
3 reviews
Dined on 9 August 2019
Overall4food4service4ambience4

Amazing as always. My kids favourite restaurant !!

OT
London
2 reviews
Dined on 15 July 2019
Overall5food5service5ambience5

We really like Chai wu fried rice and Grilled Lobster. Service was excellent ,staffs were very nice and helpful, good recommendations. We will come back definitely.

OT
London
17 reviews
Dined on 14 July 2019
Overall2food4service1ambience3

As soon as we arrive, we were told off for making a reservation via Opentable at short notice (15 mins before arrival) and were advised to call the restaurant to do so next time. I don’t know what is the referral fee arrangement between Opentable and Chai Wu, but first, I had the option to make the reservation via Opentable, and if Chai Wu do know take reservation at short notice, this should be communicated with Opentable not to the customers; second, we have already made the booking, a table was reserved and turned up at the door on time, what is the point of telling us off?! Being told off as the first thing at arrival is a terrible way to begin any dinning experience, especially with the price range of Chai Wu. The food is nice and delicate. Although a little over priced, the location of it makes it one of the good options to dine when you are shopping in Harrods. We have been to Chai Wu four times as a regular shopper in Harrods but I guess this time has really disappointed us and will not go back again...

v
London
22 reviews
Dined on 13 July 2019
Overall5food5service4ambience4

Another excellent lunch at Chai Wu. The food is consistently outstanding and on this occasion we enjoyed the vegetarian dumplings, beetroot dumplings, vegetarian California maki roll, Dim Sum platter and the tuna belly maki roll as well as a few cocktails amongst others. The star though was for me the Dim Sum player along with the lobster won ton soup. The delicately balanced flavours of the Dim Sum selection are worth the trip to Harrods alone. Can’t wait to visit again soon.

v
London
22 reviews
Dined on 1 July 2019
Overall5food5service4ambience4

We experienced Chai Wu at Taste of London and were blown away by their Dim Sum and vegetarian dumplings (which are egg free too). We decided to try Chai Wu for lunch and were not disappointed. From the cocktails to the Sushi, Dim Sum and main course dishes, all were exceptional. The only area of improvement was for the vegetarian spring rolls which were a bit oily (but to be expected given that they are fried after all).

Chai Wu is definitely somewhere I will return soon, however, ordering a la carte can be quite expensive, so I would recommend going for a set lunch or as a special treat.

OT
Dubai
2 reviews
Dined on 30 June 2019
Overall5food5service3ambience5

Even tho we reserved, had to wait 10-15 mins for the table

JM
New York Area
30 reviews
Dined on 29 June 2019
Overall3food5service1ambience4

The food was delicious. However, service was poor. After being seated, it took over 20 minutes to get water and drinks, which was after 8pm. (We had 7:30p reservation.) At 10 minutes after 8pm, the manager came around to tell us the kitchen was closing in 10 minutes and we should get any additional food orders placed. I ordered two glasses of wine over the 45 minutes, only received one, and they tried to bill me for both. For a restaurant that has a strict 9pm departure requirement, you would think service would be more attentive. Sincerely disappointed in this experience.

KL
London
1 review
Dined on 31 May 2019
Overall5food5service5ambience5

Great food! And ver nice services! Both Chinese dim sum or Japanese Sushi are delicious!

T
Sacramento
23 reviews
Dined on 25 May 2019
Overall4food5service4ambience4

Initially we started off on the wrong foot as the server after about15 minute wait brought our cocktails and also advised us that our meal would be coming now- before we even had started with our cocktails. We are expressed our reluctance to have our dim sum with the cocktails. It appeared that she recovered and waited the appropriate time asked if we were ready for our food. Overall, the dim sum was outstanding and the service attentive and we enjoyed ourselves and will come back.

OT
Miami
41 reviews
Dined on 22 April 2019
Overall4food5service4ambience4

Expensive for an afternoon lunch. Maybe we are paying for the fact that it is located within Harrods.

FA
London
5 reviews
Dined on 20 April 2019
Overall5food5service5ambience5

One of the best Asian restaurant ever.

JP
London
1 review
Dined on 9 March 2019
Overall5food5service5ambience5

Was lovely had a fab time it was my husband 60 birthday

OT
London
1 review
Dined on 23 February 2019
Overall4food4service5ambience3

We were the only people there. They had not received our booking via the app. The service was very good, the food was nice but very expensive and honestly, not better than our local takeaway. The menu was unclear. I ordered sweet and sour chicken, it arrived covered in batter which I would not have ordered had I known this.

H
London
10 reviews
Dined on 6 December 2018
Overall5food5service5ambience5

Great restaurant! We turned up 20 minutes late which I was worried about as online it said that we had missed last orders but nothing was said. The staff were lovely, took us to our table and we’re happy to push two tables together for us to give us a bigger space. Our waitress recommended delicious cocktails with no qualms. The food was spectacular, the menu was extensive with lots of little edges which was great for avid foodies! Loved the black cod with candy floss and the sweet and sour chicken in a dragon fruit. Would absolutely return.

h
New England
5 reviews
Dined on 6 December 2018
Overall5food5service5ambience5

As usual we enjoyed an excellent and relaxing early evening meal before Xmas shipoibg

DB
Baltimore
1 review
Dined on 26 October 2018
Overall5food5service5ambience5

Great food. Higher in price but worth it. Would definitely go again.

AT
London
9 reviews
Dined on 19 July 2018
Overall3food3service5ambience4

Good food but not really value for money. Service was exceptional and the staff were very helpful. Thank you.

A
1 review
Dined on 16 July 2018
Overall4food5service5ambience4

Every thing is perfect the food is delicious and the services is amazing but it’s too expensive

OT
London
1 review
Dined on 14 July 2018
Overall5food5service5ambience5

I strongly recommend the Beijing Duck!

OT
London
2 reviews
Dined on 11 July 2018
Overall5food5service4ambience4

Great food and good service.

KL
London
2 reviews
Dined on 31 May 2018
Overall5food5service5ambience5

Very delicious Chinese food, and very fresh and yummy sashimi ! The staffs are very friendly with the kids!

AB
London
2 reviews
Dined on 24 May 2018
Overall5food5service5ambience5

Peaceful family meal with great service and a great waitress

C
London
5 reviews
Dined on 15 April 2018
Overall3food2service4ambience3

If you must eat in Harrods and if you must eat Chinese food - which was my case because of my friends who were quite restricted with food choice and venue - then you need to be ok with paying a lot of money for mediocre Chinese food.
This is not a place to have a quality dining experience for sure but if you must eat here I'd say dim sums I had were pretty decent (but for a hefty price...).

OT
1 review
Dined on 7 April 2018
Overall5food5service5ambience4

Enjoyed the food, the most amazing was prawns in Coconut. Desert has 3 scoop ice cream of Pandan, salty caramel and pistachio!

OT
London
3 reviews
Dined on 16 February 2018
Overall5food4service4ambience5

It was a really nice experience after shopping at Harrods a good option for something different in the shop

OT
Houston
5 reviews
Dined on 9 January 2018
Overall5food5service4ambience5

Sublime! The duck was wonderful. Consistently good. But pricey!

OT
London
2 reviews
Dined on 26 December 2017
Overall4food5service4ambience4

Waiters were rather busy. But the overall experience was quite good.

OT
London
1 review
Dined on 26 December 2017
Overall1food3service1ambience3

Very bad experience with the hostess Margaret. Extremely rude, expected better from such a high end restaurant. Very disappointed, not worth it.

OT
London
1 review
Dined on 16 December 2017
Overall5food5service5ambience5

The staff at Chai Wu were so lovely!! I was celebrating a birthday and my friend her engagement and they made some cakes with candles for both of us!! The food is superb! Definitely worth a return visit!!

MP
London
1 review
Dined on 27 October 2017
Overall5food5service5ambience4

Highly recommend, even as a family with kids. Treated extremely well by our host from start to end. Our waitress was also very polite. Food tasted amazing and drinks choices were refreshing.