Chai Wu Harrods

4.7
96 reviews
£41 and over
Chinese
Chai Wu is a contemporary Chinese restaurant on the fifth floor of Harrods, the world famous luxury department store in Knightsbridge, London. Located adjacent to the Shoe Heaven department, the restaurant is an opulent enclosed space, seating up to 90 guests.
The menu at Chai Wu has been thoughtfully devised by an expert team of experienced Chinese chefs, who have created a diverse menu of exquisite Chinese cuisine, incorporating speciality and luxury ingredients throughout. To start, a selection of soups, dim sum and small dishes are available, such as Chilean seabass dumplings with gold leaf; and Wagyu black pepper puffs.
Signature plates and specialities include Beijing duck; Japanese miyazaki kobe beef, sweet and sour chicken served in dragon fruit; and indulgent green tea chocolate fondant.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
Screening
  • Sick staff prohibited in the workplace
What 96 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.7
food
4.7
service
4.6
ambience
4.2
value
Noise · Moderate
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S
vipSimon
London
8 reviews
Dined on 13 August 2021
Overall2food2service3ambience3

Overpriced Chinese food. Avoid if you want high end Asian - this is not it and massively overpriced for ok food

AB
AleshaB
London
5 reviews
Dined on 7 August 2021
Overall4food4service5ambience5

Always excellent service

OT
OpenTable Diner
Dubai
1 review
Dined on 7 August 2021
Overall5food5service5ambience4

Amazing food and amazing service!every one should try the coconut shrimp their signature dish it’s a burst of flavors in the mouth.never disappoint.

F
Feo0gun
London
3 reviews
Dined on 2 August 2021
Overall5food5service5ambience5

Great service. Amazing quality food. Good size portions

NM
NinaM
London
1 review
Dined on 17 July 2021
Overall5food5service5ambience5

My first ever dining experience here and won’t be my last. Beautiful restaurant and the food was amazing. I am a wheelchair user and the staff were so helpful and friendly. Would highly recommend. If I lived closer I would be in there every day.

p
plush
London
7 reviews
Dined on 4 July 2021
Overall5food3service5ambience4

Loved this restaurant came her for a birthday dinner and it was amazing they made such an effort the staff was great treat. I use to come London so frequently but during covid was comfortable in my own location, nothing in London seemed nice any more.
It was not easy to find in Harrods as you have to go to the top floor and this is not posted very well. Once we found this it is nicely tucked away from the harrods hustle however not a large restaurant.
The tables are all done and spaced out nicely they had a shield between our table and the once next - amazing felt totally in safe hands. Toilet is only one so better to use the harrods store.
I have to say this is probably on the top with pan Asian food but was disappointed with our rice being cold and then 1 main did not taste as nice as was just sauce. They did kindly removed the main from our order. Have to say the staff everyone one to the manager lady I think it was and the reception and servers all were amazing 🤩.
Thanks you for making this a special meal.

OT
OpenTable Diner
Berkshire
4 reviews
Dined on 27 June 2021
Overall5food5service5ambience5

The food was excellent and fantastic customer service experience

OT
OpenTable Diner
London
1 review
Dined on 23 May 2021
Overall5food5service5ambience5

Best Asian restaurant in London. I go there all the time. It is delicious

ME
MatthewE
London
2 reviews
Dined on 17 May 2021
Overall4food4service4ambience4

50th birthday lunch

OT
OpenTable Diner
Manchester
3 reviews
Dined on 11 October 2020
Overall5food5service5ambience5

Fantastic food and service.

P
vipPepsidog
London
159 reviews
Dined on 1 October 2020
Overall5food5service5ambience5

Chai Wu was excellent . Our waitress was very friendly and service overall outstanding. We did a mixtures of food wagyu puffs, prawn dumplings , prawn spring roll and crispy prawn maki roll. All dishes were excellent and so good we ordered another wagyu puff! The dim sum menu looked excellent and very good value. But we only wanted something quick this time round and got it . We also had a carafe of Provence rose which was excellent. Overall excellent meal and brilliant service . Will be back . Thank you

E
Ella123
London
1 review
Dined on 15 September 2020
Overall3food2service5ambience2

The staff were very friendly and helpful. The food was nothing special and for that totally overpriced.
There was an issue with the ladies toilet with water running on the floor, not what one would expect from this type of restaurant

OT
vipOpenTable Diner
London
5 reviews
Dined on 31 August 2020
Overall1food2service2ambience2

We came specially for dinner and all the dishes we wanted to order were unavailable! Peking duck, wagyu beef puff, etc

OT
OpenTable Diner
1 review
Dined on 27 August 2020
Overall5food5service5ambience3

Excellent food

OT
vipOpenTable Diner
London
1 review
Dined on 22 August 2020
Overall4food4service5ambience5

Items I would re order;
Prawn and truffle dumplings
The duck

Service is great and location is great however I would argue the price point compared to the food (excluding the dishes reccomended) is not quite there

m
mmfat
London
1 review
Dined on 14 August 2020
Overall5food5service5ambience5

Very friendly and accommodating staff who went above and beyond to help celebrate a birthday meal. Food tasted amazing, will definitely be revisiting.

OT
OpenTable Diner
Dubai
2 reviews
Dined on 13 August 2020
Overall5food5service5ambience4

Amazing Peking duck great dim sum.

T
Titi
London
2 reviews
Dined on 8 August 2020
Overall5food4service5ambience4

Nice food and ambiance. Would definitely visit again

SD
SylviaD
London
11 reviews
Dined on 25 July 2020
Overall5food5service5ambience5

Absolutely love it. Food in fantastic and so is the service. Real treat

OT
OpenTable Diner
London
1 review
Dined on 4 July 2020
Overall5food5service5ambience5

We had an excellent lunch

R
vipRav18
London
70 reviews
Dined on 20 February 2020
Overall4food4service5ambience4

Food was very average, there are a variety of vegetarian options but none stood out enough for me to rush go back for in any hurry.
Service was excellent.

AC
vipAsCh
London
12 reviews
Dined on 26 January 2020
Overall4food4service4ambience4

Overall a good experience, a little overpriced for a restaurant in a department store, even if it is Harrods. Excellent dim sum, we were served the wrong lobster dom sum but they efficiently replaced with the correct ones. Pleasant staff, convenient if shopping there if you would like high quality Chinese food.

M
Mynn27
London
19 reviews
Dined on 8 November 2019
Overall5food5service5ambience4

Simply the best Asian fusion restaurant we’ve ever been to and there is no better version of Peking duck. The prawn rolls are spectacular also.

OT
vipOpenTable Diner
London
6 reviews
Dined on 18 October 2019
Overall4food4service4ambience4

nice,there food very gooood

AP
vipAlinePinto
London
10 reviews
Dined on 6 October 2019
Overall5food5service5ambience5

Wonderful. One of the best Chineses restaurants I have tried in London.

JM
JoanM
London
8 reviews
Dined on 6 September 2019
Overall4food3service4ambience4

Great suggestions, service great, prompt service. Delicious food more inviting.

OT
OpenTable Diner
Leicestershire
1 review
Dined on 28 August 2019
Overall2food4service2ambience3

Booked table for 7:45... ordered by 8:15 had to be out by 9:00pm.

Very quick meal For a £270 meal.

OT
OpenTable Diner
Vancouver
2 reviews
Dined on 27 August 2019
Overall1food1service2ambience3

Expensive and bad food. One of the worst Chinese restaurant that I have ever been to.

OT
vipOpenTable Diner
London
15 reviews
Dined on 24 August 2019
Overall5food5service5ambience5

I would say that this is the best restaurant in London. From arriving you feel welcome and they are so organized. Care is at its best throughout the lunch. The grill lobster is the best I ever had and I have eaten lobster all around. The sushi tastes amazing. The mocktail was nice. The amount of food was perfect. I can go on to describe the details but it is best to go and see and experience perfection.

OT
OpenTable Diner
London
3 reviews
Dined on 21 August 2019
Overall4food4service4ambience4

Always great food

OT
OpenTable Diner
London
3 reviews
Dined on 9 August 2019
Overall4food4service4ambience4

Amazing as always. My kids favourite restaurant !!

OT
OpenTable Diner
London
2 reviews
Dined on 15 July 2019
Overall5food5service5ambience5

We really like Chai wu fried rice and Grilled Lobster. Service was excellent ,staffs were very nice and helpful, good recommendations. We will come back definitely.

OT
vipOpenTable Diner
London
17 reviews
Dined on 14 July 2019
Overall2food4service1ambience3

As soon as we arrive, we were told off for making a reservation via Opentable at short notice (15 mins before arrival) and were advised to call the restaurant to do so next time. I don’t know what is the referral fee arrangement between Opentable and Chai Wu, but first, I had the option to make the reservation via Opentable, and if Chai Wu do know take reservation at short notice, this should be communicated with Opentable not to the customers; second, we have already made the booking, a table was reserved and turned up at the door on time, what is the point of telling us off?! Being told off as the first thing at arrival is a terrible way to begin any dinning experience, especially with the price range of Chai Wu. The food is nice and delicate. Although a little over priced, the location of it makes it one of the good options to dine when you are shopping in Harrods. We have been to Chai Wu four times as a regular shopper in Harrods but I guess this time has really disappointed us and will not go back again...

v
vipvcallikan
London
22 reviews
Dined on 13 July 2019
Overall5food5service4ambience4

Another excellent lunch at Chai Wu. The food is consistently outstanding and on this occasion we enjoyed the vegetarian dumplings, beetroot dumplings, vegetarian California maki roll, Dim Sum platter and the tuna belly maki roll as well as a few cocktails amongst others. The star though was for me the Dim Sum player along with the lobster won ton soup. The delicately balanced flavours of the Dim Sum selection are worth the trip to Harrods alone. Can’t wait to visit again soon.

v
vipvcallikan
London
22 reviews
Dined on 1 July 2019
Overall5food5service4ambience4

We experienced Chai Wu at Taste of London and were blown away by their Dim Sum and vegetarian dumplings (which are egg free too). We decided to try Chai Wu for lunch and were not disappointed. From the cocktails to the Sushi, Dim Sum and main course dishes, all were exceptional. The only area of improvement was for the vegetarian spring rolls which were a bit oily (but to be expected given that they are fried after all).

Chai Wu is definitely somewhere I will return soon, however, ordering a la carte can be quite expensive, so I would recommend going for a set lunch or as a special treat.

OT
OpenTable Diner
Dubai
2 reviews
Dined on 30 June 2019
Overall5food5service3ambience5

Even tho we reserved, had to wait 10-15 mins for the table

JM
vipJulieM
New York Area
38 reviews
Dined on 29 June 2019
Overall3food5service1ambience4

The food was delicious. However, service was poor. After being seated, it took over 20 minutes to get water and drinks, which was after 8pm. (We had 7:30p reservation.) At 10 minutes after 8pm, the manager came around to tell us the kitchen was closing in 10 minutes and we should get any additional food orders placed. I ordered two glasses of wine over the 45 minutes, only received one, and they tried to bill me for both. For a restaurant that has a strict 9pm departure requirement, you would think service would be more attentive. Sincerely disappointed in this experience.

KL
KatieL
London
2 reviews
Dined on 31 May 2019
Overall5food5service5ambience5

Great food! And ver nice services! Both Chinese dim sum or Japanese Sushi are delicious!

T
Thomas
Sacramento
23 reviews
Dined on 25 May 2019
Overall4food5service4ambience4

Initially we started off on the wrong foot as the server after about15 minute wait brought our cocktails and also advised us that our meal would be coming now- before we even had started with our cocktails. We are expressed our reluctance to have our dim sum with the cocktails. It appeared that she recovered and waited the appropriate time asked if we were ready for our food. Overall, the dim sum was outstanding and the service attentive and we enjoyed ourselves and will come back.

OT
vipOpenTable Diner
46 reviews
Dined on 22 April 2019
Overall4food5service4ambience4

Expensive for an afternoon lunch. Maybe we are paying for the fact that it is located within Harrods.

FAQs

Chai Wu Harrods offers takeaway which you can order by calling the restaurant at 020 3819 8888 x8916.

Chai Wu Harrods is rated 4.7 stars by 96 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.