This restaurant added safety precaution details

This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn more.

Char Steak & Lounge

4.6
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978 reviews
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$50 and over
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Steakhouse
Nestled in the heart of the Neighborhood Of The Arts, Char Steak & Lounge is located in the newly renovated Strathallan, A DoubleTree by Hilton. A blend of quintessential steakhouse with an opulent, hip ambiance celebrating local artists, Char has something for everyone.
With refined and approachable service, the menus offer breakfast, lunch, and dinner. Featuring our wood-fired grilled steaks to homemade pastas, fresh seafood, and masterfully in-house crafted desserts.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
What 978 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.7
food
4.5
service
4.4
ambience
4.1
value
Noise · Moderate
90% of people would recommend it to a friend
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SM
SamanthaM
New York Area
1 review
Dined 3 days ago
Overall2food4service1ambience3

The food was delicious, but service was terrible!

JC
JohnC
Baltimore
1 review
Dined 3 days ago
Overall4food5service3ambience4

Great food. but service needs improvement. For a high end dining experience, the service and overall attention to detail was more reminiscent of a mid level chain restaurant. Hard to justify the overall dining experience for the price. For that reason I would be hesitant to recommend it to a friend.

PS
PaulS
1 review
Dined 5 days ago
Overall4food5service4ambience3

Food was excellent, service was good. Wasn't too crwoded, had not been there in many years and we were not disappointed. Would recommend to friends.

KS
KatieS
New York Area
2 reviews
Dined on 18 October 2020
Overall5food5service5ambience5

Every time me and my husband have dinner at Char, the food and service is phenomenal. This time was no different. Our food and drinks came out in a timely fashion and everything tasted delicious. Will come here again and again for many special occasions!

L
Livetoeat
New York Area
13 reviews
Dined on 12 October 2020
Overall5food5service5ambience5

Birthday dinner. Service was terrific. The food looked Beautiful and tasted Delicious!

MM
MartinM
New York Area
1 review
Dined on 10 October 2020
Overall4food5service3ambience4

Our waiter was not very attentive and seemed to have other things on his mind besides serving us. It took him over 20 minutes just to take our order and he never refilled our coffee as promised. Our water girl had to remind him to take our order; she was excellent, attentive, and very polite. The food was excellent as always and we would definitely go again and recommend to others, but with a different waiter preferably.

J
Jimmy
New York Area
2 reviews
Dined on 9 October 2020
Overall5food5service5ambience5

We had a table for 5, Emily our waitress was superb. The filet mignons were delicious as well as the charhattans and martini’s
Everyone enjoyed it.

PM
PolandMate
1 review
Dined on 7 October 2020
Overall5food5service4ambience4

Server was really good food was amazing. Appetizer was smallish but still really delicious definitely going back

JS
JerryS
New York Area
9 reviews
Dined on 1 October 2020
Overall5food5service5ambience5

Everything was great waitress, manager and great food.

J
Jonathan
Dallas
2 reviews
Dined on 26 September 2020
Overall4food5service3ambience5

Food and cocktails were amazing. Service was a little lackluster, but not terrible.

OT
OpenTable Diner
1 review
Dined on 26 September 2020
Overall5food5service5ambience5

Took my wife out for much needed date night and it was fabulous

BD
BrianD
1 review
Dined on 25 September 2020
Overall5food5service5ambience5

Great service, staff k ew exactly what they were talking about. Pasta special that rotates is always executed well and thought out. Chefs are very knowledgeable and ambience was great for our boys night

SH
SharonH
New York Area
3 reviews
Dined on 22 September 2020
Overall5food5service5ambience5

Outstanding dinner. Food was so delicious. We will be coming back!!

J
Jamesjpw
Atlanta
8 reviews
Dined on 17 September 2020
Overall5food5service5ambience5

Outstanding food and service.

MR
MRich
New York Area
2 reviews
Dined on 15 September 2020
Overall2food2service1ambience4

First I’ll say the food is expensive, so the expectation is that it is extra special to warrant the expense. Not so. $17 for an appetizer if 2 quarter sized scallops. Tasty, but... $44 for an 8oz Filet mignon, served with a bernaise sauce. Steak was good, sauce was cold. No sides with that, we ordered risotto, an additional $10, it was okay, & asparagus, also $10 was not cooked. That was the food.
The service was what you’d expect at a sports bar, not a fine dining establishment. Very loud, intrusive, certainly friendly (too familiar), like you’d expect from a neighborhood joint. We were celebrating an romantic evening & our waiter interrupted our personal conversations three times to say things like “SO, how is that___awesome, huh?” Or, “SO, still doing okay?”
Beautiful surroundings, mediocre expensive food, Friendly but not appropriate service. Not good for a romantic evening.
Both of us had a stomach ache that evening.

JO
JOANNC
1 review
Dined on 13 September 2020
Overall5food5service5ambience5

Thank you Mark and everyone else for your patience and help with the birthday dinner.

TB
ThomasB
1 review
Dined on 12 September 2020
Overall5food5service5ambience5

First I’ll start with staff, very well mannered and knowledgeable. The food was great. You get what you pay for. Was high priced but tasted oh so heavenly!!

SD
SamD
New York Area
1 review
Dined on 11 September 2020
Overall5food5service5ambience3

Incredible service and food...Our waitress Emily was phenomenal.

WD
vipWorldlyDiner
Philadelphia
37 reviews
Dined on 5 September 2020
Overall5food5service5ambience5

A well designed, modern feel excellently complemented a traditional selection of steak choices. The menu also features unique, thoughtful choices for fish, chicken, and vegetarian options. Also a good wine selection. The sides are really good (I do wish they had a creamed spinach!). I enjoyed it and would return.

AE
AnniE
1 review
Dined on 5 September 2020
Overall4food4service4ambience4

I would have given 5 stars but the dessert was deplorable. For the price and atmosphere of the restaurant we expected much much better.

CD
C2D2
New York Area
7 reviews
Dined on 5 September 2020
Overall5food5service5ambience5

We started outside, but when the rain started, staff bustled around us and whisked us indoors almost without our asking. Outstanding service continued, food was superiors, and there was absolutely no concern over physical distancing or dining indoors. Someone was going around wiping high touch areas with disinfectant continuously. All staff wore masks and stood back. Great experience.

MD
MDandJEatGB
Washington DC
4 reviews
Dined on 31 August 2020
Overall4food4service3ambience4

Experience was good but not our best at Char. Staff wasn’t as attentive as usual (didn’t refill water, no bread)

K
vipKapil
New York Area
1 review
Dined on 29 August 2020
Overall5food4service3ambience4

Good experience. But with our reservation our table still took 45 mins to become available due to slow customers. But the hostess gave us two rounds of drinks to thank us for our patience; so that was a very nice treat.

AB
AlexB
Philadelphia
1 review
Dined on 29 August 2020
Overall4food5service3ambience4

Great place for a special actuation. Took a little bit of time to order but the staff was very friendly and helpful in picking the right dishes.

IM
IanM
New York Area
1 review
Dined on 28 August 2020
Overall5food5service5ambience5

always good, great patio and great food - no complaints!

c
craigc
New York Area
1 review
Dined on 22 August 2020
Overall5food5service5ambience5

Dinner was fantastic and our server was incredible.

O
vipOcsmed
New York Area
24 reviews
Dined on 22 August 2020
Overall4food4service4ambience3

It was a nice space. The service and the food was good. There were, however, too many bees on the outside so we had to move inside. I really don’t know, however, what the restaurant could have done to alleviate this situation. This is a problem with eating outside in the summer time.

JB
JeanneB
New York Area
4 reviews
Dined on 20 August 2020
Overall5food5service5ambience5

Expensive but great dining experience.

r
rabak
New York Area
25 reviews
Dined on 19 August 2020
Overall5food5service5ambience4

Eating outside during the pandemic might have one question the atmosphere and safety of a locale. Char was set up with sufficient distancing and all servers had their masks. The food was outstanding and the service was attentive and friendly. Being outside and not on top of others kept the noise to a minimum.

SS
SueS
New York Area
16 reviews
Dined on 15 August 2020
Overall2food3service3ambience4

Not a "fancy" restaurant. They aren't wowing you with presentation. Expensive restaurant, yes. When the warm bread is the best part of the meal...

AM
AnthonyM
1 review
Dined on 14 August 2020
Overall3food3service3ambience4

Steak was overdone service was just OK expected more for the price I paid

EB
EllenB
1 review
Dined on 14 August 2020
Overall5food5service5ambience5

Exceptional as always Thank you for a wonderful dinner

AB
AndrewB
New York Area
1 review
Dined on 7 August 2020
Overall5food5service5ambience5

I had the Wagyu strip steak which was the special for the evening and it was delicious!
Service was great.

I believe that Char is the best steakhouse in Rochester.

DS
DanielS
1 review
Dined on 7 August 2020
Overall2food3service2ambience5

The service was very sketchy. Two servers. Like good cop bad cop. We had a very mixed review on the food. The dinner was excellent. The appetizers and deserts were terrible. $20+ dollars for 6 oysters that they pushed down into the ice bed too far so they were swimming in ice water when it melted before arriving. The least impressive thing was receiving plastic solo cups for my signature cocktails that we ordered. Did not expect a solo cup and a plastic straw for a $500 dinner. I could have got that type of item at a fast food place. Beautiful place. Not a complete dinner experience.

NM
NicholasM
1 review
Dined on 7 August 2020
Overall5food5service5ambience5

The atmosphere is always fun and the food always tastes great and the service is always friendly.

MB
MarkB
New York Area
9 reviews
Dined on 1 August 2020
Overall4food5service5ambience5

Dinner and service was very good. I was very surprised they where serving draft beer in plastic Solo cups. For the price paid for a draft beer, I assumed it would be in a glass pint like other high end dining restuarants in Rochester.

T
Tmdiner
1 review
Dined on 29 July 2020
Overall5food5service5ambience5

Such a wonderful dining experience..love the ambiance here!!!

OT
OpenTable Diner
New York Area
1 review
Dined on 29 July 2020
Overall5food5service5ambience5

Fantastic. Food service wonderful. Manager stopped to check on us. Great evening

c
vipcarolann888
New York Area
14 reviews
Dined on 26 July 2020
Overall5food5service5ambience5

Our meal was delicious and the outdoor ambiance is lovely. The service was excellent as well. Great evening!

MP
MichaelP
1 review
Dined on 25 July 2020
Overall5food5service5ambience5

Everything was fantastic. It was our 10th wedding anniversary and I had asked for a bottle of champagne to be ready at the table. It was there on ice with 2 glasses waiting. The service was phenomenal and the food was even better. Music was also good, my wife and I keep joking that they must have some how copied our Pandora playlist. Our waitress was so helpful and polite. Highly recommend.

FAQs

Char Steak & Lounge offers takeaway which you can order by calling the restaurant at (585) 241-7100.

Char Steak & Lounge is rated 4.6 stars by 978 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.