Char Steak & Lounge

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1. C

   Customer

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food2service3ambience3

   $100 dry aged steak was 50% gristle and fat, rest of it lacked flavor, valet scraped the bottom of my car while we watched him get it, waitor warned us of the "special" made him choke on the Bones and not to order it... overall bad experience

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2. B

   Beth

   New York Area

   1 review

   4.0

   1 review

   Dined 4 days ago

   overall4food4service5ambience5

   Great service but I’m not happy with the menu change…they don’t have as many options.

   Report
3. PL

   PamL

   1 review

   1.0

   1 review

   Dined 7 days ago

   overall1food1service1ambience3

   Overpriced. Food was not worth the price. 25$ for cold runny eggs pastry, oatmeal, sausage and bacon. Plateware dirty. Had to ask for refill coffee and water. She ran out of water while refilling my glass and never came back. Better value if I went to Burger King. Do not eat there!!

   Report
4. OT

   OpenTable Diner

   New York Area

   3 reviews

   3.0

   3 reviews

   Dined on 10 May 2022

   overall3food3service2ambience3

   Hostess was great, bartenders were great, server and water boy were good. We were seated and placed an order for an app. Prior we had a bottle of wine from the bar decanted and brought to the table. Service was good for apps and entrée ordering. After the initial contact with the food runner the waiter and water boy disappeared. No one returned to our table for 27 minutes. We were there for a birthday celebration and no one came back to offer us dessert or coffee. .

   Report
5. HS

   HeatherS

   1 review

   4.0

   1 review

   Dined on 8 May 2022

   overall4food5service1ambience4

   Mothers Day Brunch food was great! However our waitress was less than attentive; empty coffee, water, and brought the check before we were done eating. Despite, the food was great. The pancakes, french toast, and breakfast sandwich with leftovers for later.

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6. M

   Mimi5

   New York Area

   8 reviews

   5.0

   8 reviews

   Dined on 7 May 2022

   overall5food5service5ambience5

   One of my favorite places. From the valet parking, to the check in. Staff went out of their way to seat us in the bar area. Servers were very attentive yet they were careful not to rush us. Food was excellent and steak was cooked to perfection. Love the ambiance and overall cleanliness as well. 👍🏻

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7. OT

   OpenTable Diner

   New England

   3 reviews

   5.0

   3 reviews

   Dined on 7 May 2022

   overall5food5service5ambience5

   We were in Rochester to celebrate the college graduations of our two sons. When in Rochester, we always have dinner at Char and have never been disappointed. We made our reservations using Open Table for a 5:30 seating on a Saturday as we like to eat early. The service was impeccable and the food was fantastic as always.

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8. RC

   RobertC

   1 review

   5.0

   1 review

   Dined on 1 May 2022

   overall5food5service5ambience5

   Highly recommend. I never leave a review. So doing that speaks for itself.

   Report
9. KT

   KellyT

   1 review

   5.0

   1 review

   Dined on 29 April 2022

   overall5food5service5ambience5

   Our steaks were perfect. I got the delicious roasted mushrooms and my husband got the truffle fries. The fries were out of this world!!

   Report
10. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on 29 April 2022

    overall5food5service5ambience5

    Everything was delicious. One filet was slightly over cooked but the texture and flavor was still great. We had a great time and the service was lovely.

    Report
11. e

    emarquis

    New York Area

    1 review

    5.0

    1 review

    Dined on 27 April 2022

    overall5food5service5ambience5

    First time at Char and it was an overall great experience. We want to go back in warmer weather to enjoy the outside seating.

    Report
12. T

    Tsharon

    1 review

    5.0

    1 review

    Dined on 25 April 2022

    overall5food5service5ambience5

    It was a Great nite amazing food and service , it was a little warm in there

    Report
13. AS

    AnnaS

    1 review

    2.0

    1 review

    Dined on 23 April 2022

    overall2food2service1ambience4

    Our waiter had our food prepared backwards & NEVER brought our appetizer. When I ordered the appetizer, I asked how it was & he responded IT’S AMAZING!! Guess I’ll never know for myself. Based on recommendation & reputation, my expectations were high for the place & it did not even come close to being enjoyable enough to go back any time soon…especially for my bday.

    Report
14. JK

    JamieK

    New England

    14 reviews

    4.0

    14 reviews

    Dined on 22 April 2022

    overall4food5service5ambience4

    Steaks and service were excellent. Wine inventory management was substandard. They have no idea what they actually have in their cellar. Our wonderful server kept bringing up bottles of wine that were not on the wine list trying to get close to what we ordered. None of this harmed the overall experience for us but if they are trying to be that level of steakhouse, they should figure this out.

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15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on 18 April 2022

    overall5food5service5ambience5

    Loved it! Great service snd the food was perfection! I always visit when I’m in town on business. Great place for customer meetings!

    Report
16. RP

    RandyP

    1 review

    4.0

    1 review

    Dined on 17 April 2022

    overall4food4service5ambience2

    Our server was outstanding - her comments on the food were right on. While I think some of the costs were over priced - everything was very good.

    Report
17. F

    Fairportchowhound

    New York Area

    22 reviews

    4.0

    22 reviews

    Dined on 17 April 2022

    overall4food4service4ambience5

    Overall, food was very good. One filet was quite over cooked but eaten anyways. Server was not quite up to par. A bit slow and never came back to see how our meals were after they came out. Also became invisible after our dessert order. Conversely, his busser was very helpful. Quickly cleared table, brought additional bread, silverware and coffee. First time we have not been 100% satisfied with everything. Probably just an off day (it was Easter Sunday). We will return again soon.

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18. J

    Julia

    New York Area

    1 review

    3.0

    1 review

    Dined on 17 April 2022

    overall3food3service2ambience1

    Partner and I went here for Easter brunch, it was just okay. The food was pretty good but a little overpriced. Not the best service either.

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19. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on 16 April 2022

    overall4food5service4ambience5

    Although the staff did a great job at making up for it- they did seat us at 915pm for an 830pm reservation.

    Report
20. JD

    JimD

    Jacksonville

    1 review

    2.0

    1 review

    Dined on 12 April 2022

    overall2food2service4ambience3

    Really disappointed in the main course of the dinner. 2 of my party sent their food back to be warmed and mine was cold as well.

    Report
21. DD

    DeborahD

    1 review

    4.0

    1 review

    Dined on 12 April 2022

    overall4food4service5ambience4

    The food was good. Service was great! Food was expensive. Steak $50 comes with NOTHING! If you want potatoes or veggies add another $10 for each. And our food was not hot. The creamed spinach was actually cold like it just came out of a fridge. When we asked if it was supposed to be cold the waiter said no & took it away. He came back with a new dish of the creamed spinach that was strangely pretty warm in the middle & cold around the edges. If our food was a good as the waiter it would have been great. For that price it should be perfect.

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22. j

    jerryh

    New York Area

    4 reviews

    vip
    3.0

    4 reviews

    Dined on 12 April 2022

    overall3food3service4ambience4

    Used to be a fav, but will not return -- cold steaks on cold plates

    Report
23. LS

    LauraS

    New York Area

    1 review

    4.0

    1 review

    Dined on 12 April 2022

    overall4food5service4ambience4

    Great atmosphere — contemporary highly recommend.

    Report
24. m

    margaretc

    Hawaii

    1 review

    2.0

    1 review

    Dined on 11 April 2022

    overall2food3service1ambience3

    We have dined here many times and looked forward to this evening. Unfortunately it was a disappointment. We were seated promptly at 7. Our server was lovely. We ordered a bottle of wine to share and put in our entire order including a salad starter, 3 entrees and 3 sides. The salads came within 5 minutes and were promptly eaten. Meanwhile a party of 3 sat behind us, ordered their dinners, got their dinners and ate their dinners which were the same as ours. We inquired twice. 1 hour and 40 minutes after arrival our dinners arrived. The apology was 3 shrimp to share at our table of 3. Nothing else. Food was average. Will not visit or recommend again.

    Report
25. M

    Mimi

    1 review

    2.0

    1 review

    Dined on 11 April 2022

    overall2food3service2ambience2

    Brought out of town people for nice dinner. Waited too long for cocktail order, longest wait I’ve ever had for food. Restaurant was not busy on Monday night. Very expensive bill for over hour wait for food . Server went out of her way to avoid coming to our table. We were embarrassed to welcome friends with that experience.

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26. JA

    JoshA

    Washington DC

    5 reviews

    vip
    5.0

    5 reviews

    Dined on 11 April 2022

    overall5food5service5ambience5

    Exceptional service and really outstanding cocktails!!!

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27. C

    michaelC

    1 review

    3.0

    1 review

    Dined on 10 April 2022

    overall3food2service3ambience4

    For the price I was definitely expecting the food to taste a lot better. The chicken was too sweet and oddly textured and the truffle fries were over powering and oddly seasoned. I don’t think I would go back.

    Report
28. JS

    JuliaS

    New York Area

    6 reviews

    5.0

    6 reviews

    Dined on 9 April 2022

    overall5food5service5ambience5

    The food was fantastic! Unfortunately my steak was over cooked and they immediately took care of it and more than made up for it with complimentary wine and dessert. Such wonderful customer service! I would go back again and highly recommend the bacon blue cheese butter!

    Report
29. AB

    AnthonyB

    1 review

    4.0

    1 review

    Dined on 9 April 2022

    overall4food4service5ambience5

    Our waitress Allison was amazing. She was very personable and attentive.

    Report
30. C

    Cheezburgerz

    1 review

    3.0

    1 review

    Dined on 9 April 2022

    overall3food3service5ambience2

    Steak and burger were good, but overpriced. Ceasar salad was soggy and overdressed and the croutons were stale. Brussels sprouts were very sweet and salty- not well balanced. The hostess was rude and we were sat 30 min after our reservation. The ambiance totally lacking! It’s the same space where the hotel serves its mediocre breakfast and in the evening it’s turned into this very expensive restaurant- but the lighting is harsh, no plants or flowers, no table cloths… just meh. Russel our server was the standout of the night.

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31. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on 8 April 2022

    overall5food5service5ambience5

    Excellent experience!

    Report
32. GB

    GBCharles

    1 review

    4.0

    1 review

    Dined on 3 April 2022

    overall4food4service5ambience4

    Nice place! Server was great - food was pretty decent Wasn’t disappointed but expectations weren’t met/exceeded either.

    Report
33. J

    Jeremy

    1 review

    3.0

    1 review

    Dined on 3 April 2022

    overall3food3service4ambience4

    Food is very overpriced. If I'm paying $200 for 2 people, I expect much better quality. The calamari was mushy and my filet was overcooked.

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34. D

    Daniel

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on 2 April 2022

    overall5food5service5ambience5

    Steak was excellent, scallops were out of this world. Finished off with a vanilla bean cream brûlée that was to die for. Highly recommend. We will certainly be back.

    Report
35. TM

    TimothyM

    1 review

    1.0

    1 review

    Dined on 27 March 2022

    overall1food3service4ambience4

    It took over 45 minutes to receive my appetizer of raw oysters. Then another 30 minutes after that to receive our food. I ordered my steak medium well and it was undercooked. The table next to us was waiting for almost an hour for their food. The table next to them got up and left because they never received their food. When I asked to speak to the manager Cassie she offered to only give us free appetizer and would not listen to her complaints. When I asked to speak to her again she refused to come back. The waiter Paul was absolutely phenomenal was in barest and did everything he possibly could to make it a better experience

    Report
36. T

    Tony

    1 review

    4.0

    1 review

    Dined on 26 March 2022

    overall4food2service5ambience5

    Food was a disappointment. Cavatelli was dry and pork chop had cinnamon in its sauce that wasn't stated in menu. Been there before and would go again, just next time I will be more careful on my ordering .

    Report
37. MJ

    MikeJ

    Philadelphia

    1 review

    2.0

    1 review

    Dined on 26 March 2022

    overall2food1service1ambience4

    Waitress forgot about our table. It was not busy. Eggs were undercooked. After waiting 45 min to get food. Other people in our wedding party either did not get their food or the food came out cold.

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38. SG

    ShawnG

    Palm Springs

    1 review

    5.0

    1 review

    Dined on 25 March 2022

    overall5food4service5ambience5

    We had a great date night at Char. All the staff were friendly and accommodating. Our waiter Sam was awesome! We had a blast talking and joking with him. The service was fantastic, food was great, and we had a very enjoyable time.

    Report
39. JM

    JimM

    Philadelphia

    4 reviews

    5.0

    4 reviews

    Dined on 25 March 2022

    overall5food5service5ambience5

    The serving staff was fantastic we had so much fun

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40. OT

    OpenTable Diner

    New York Area

    15 reviews

    vip
    5.0

    15 reviews

    Dined on 25 March 2022

    overall5food5service5ambience5

    It was my birthday and they made it special!

    Report