Char Steak & Lounge

4.5
1006 reviews
$50 and over
Steakhouse
Nestled in the heart of the Neighborhood Of The Arts, Char Steak & Lounge is located in the newly renovated Strathallan, A DoubleTree by Hilton. A blend of quintessential steakhouse with an opulent, hip ambiance celebrating local artists, Char has something for everyone.
With refined and approachable service, the menus offer breakfast, lunch, and dinner. Featuring our wood-fired grilled steaks to homemade pastas, fresh seafood, and masterfully in-house crafted desserts.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
Physical distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective equipment
  • Waiting staff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
What 1006 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.6
food
4.5
service
4.5
ambience
4.1
value
Noise · Moderate
87% of people would recommend it to a friend
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OT
OpenTable Diner
1 review
Dined 5 days ago
Overall4food5service4ambience5

It was great food was excellent but some of our food was a bit cold. We did wait a little while for our food but over all it was a good experience.

C
vipCathy
New York Area
33 reviews
Dined on 24 February 2021
Overall5food5service5ambience5

Great food and our waitress was excellent

C
Christina
New York Area
1 review
Dined on 20 February 2021
Overall3food4service3ambience4

Atmosphere is good. Service was slow on this particular night.

S
Sheris
1 review
Dined on 20 February 2021
Overall2food1service3ambience3

The food wasn’t great for the price the sides came cold and the only thing that was good was the steak. Bad choice for my birthday dinner

OT
OpenTable Diner
1 review
Dined on 19 February 2021
Overall5food5service5ambience5

Great Birthday dinner for my girlfriend.

B
Bear
New York Area
1 review
Dined on 14 February 2021
Overall5food5service5ambience5

Amazing high end restaurant. Service and food A+

J
Jonah
1 review
Dined on 14 February 2021
Overall5food5service5ambience5

Absolutely loved this restaurant! The steak was amazing!

SH
SharonH
New York Area
4 reviews
Dined on 6 February 2021
Overall4food4service5ambience4

The menu was limited. The New York Strip was OK. The burger was overdone and over priced.

BT
BarbaraT
1 review
Dined on 6 February 2021
Overall3food2service3ambience3

Expected more from the food as far as taste. It was ok. I don’t think I would come back for dinner but I would try brunch and I would come back to have a few drinks the ambiance was cool.

C
Camm
1 review
Dined on 6 February 2021
Overall3food2service2ambience3

Steak was cooked well. The add on lobster tail for 42 dollars was the size of my toodler fist smh I expect more creativity in the food from a high priced high end looking restaurant.

S
Shanna
1 review
Dined on 5 February 2021
Overall5food5service5ambience5

We’ve been about four times now and we always get treated so well. The staff is super friendly and the food is phenomenal. Love everything about Char!

OY
OzlemY
New England
2 reviews
Dined on 5 February 2021
Overall4food4service4ambience4

The oysters were delicious! The steak was overcooked. Still on a mission to find a decent steak around here. The service and space was nicely done and we felt safe.

MS
MarvS
New York Area
5 reviews
Dined on 5 February 2021
Overall4food5service3ambience5

Slow service food 🥘 was good will be back again always like char for a nice dinner and drinks

GS
GregS
Washington DC
4 reviews
Dined on 5 February 2021
Overall3food4service4ambience2

We were seated in the back room. The vibe is totally different from the front. Not what you’d expect for a high priced restaurant experience.

OT
OpenTable Diner
New York Area
1 review
Dined on 2 February 2021
Overall3food3service4ambience4

Overall it was fine. When I made the reservation a few days earlier the menu at the time had some items that weren’t on the menu the night we dined. There also were no specials that night (it was a pretty terrible weather night) so the menu overall felt pretty limited. The drinks were ok. I’m assuming because of Covid they’ve suspended their valet service.

KB
KellyB
1 review
Dined on 30 January 2021
Overall4food3service5ambience4

I was a bit uncomfortable after being seated at our table. We had a reservation and after arrival, we were seated in a back room at a table in the middle of the room. Only one other table was seated, the rest were empty. Yet we were seated at the lone table. Within 10 minutes, all of the other tables were filled, with each group of people walking by in close proximity. Even though we were seated and had drinks, I didn't feel comfortable taking off my mask. The wait staff was masked but whisked close by us as they attended to the other tables. The group of 4 people in the booth behind us were obviously from two different households yet had their masks off and after a few drinks, were loud and boisterous. My husband and I were less than 6 feet away from them and I was uncomfortable while I had my mask off. The food was expensive and good, but not great for the price. I don't know....I under it's the time of Covid and I made the choice to eat out in a restaurant, but I expected a little more consideration and space between me and the other people in the restaurant.

OT
vipOpenTable Diner
New York Area
2 reviews
Dined on 30 January 2021
Overall5food5service5ambience5

Never disappointed! My favorite spot!

OT
OpenTable Diner
1 review
Dined on 29 January 2021
Overall5food5service5ambience5

One of the best tasting steaks I've ever had. The flavor from their wood fired and charcoal grill was incredible! The staff was very helpful and accomodating.

LC
vipLindseyC
Charleston
6 reviews
Dined on 28 January 2021
Overall5food5service5ambience5

We love it!

OT
OpenTable Diner
New York Area
2 reviews
Dined on 27 January 2021
Overall5food5service5ambience5

Char is easily on the nicest restaurants in Rochester and been a long time favorite for both dinner or enjoying cocktails. Ambiance is beautiful and the service / food is excellent. My favorites include wedge salad and the petite filets. The venue draws a good crowd so I would plan to stay and enjoy your time and even venture up to the rooftop at Hattie’s which is on the 9th floor.

VJ
VickiJ
New York Area
2 reviews
Dined on 24 November 2020
Overall5food5service5ambience5

Our waiter Pauley was amazing. Highly recommend the steak, mac and cheese and pineapple sorbet.

MM
MarkM
1 review
Dined on 24 November 2020
Overall5food5service5ambience5

The Salmon was the best in Rochester, I've tried them all.

P
vipPinpoint
New York Area
43 reviews
Dined on 20 November 2020
Overall4food4service4ambience3

Food was good. Our server was good with questions about the menu and he made good wine recommendations. Ambiance is missing something . The restaurant is in the middle of the hotel lobby and really so it struggles with intimacy especially for the price point of the food being served. Come here for a decent steak with friends or your birthday or after a promotion . Don’t come for a romantic dinner or anniversary

T
Treezi
1 review
Dined on 19 November 2020
Overall2food3service1ambience3

I was extremely disappointed in the service. Very standoffish server, never smiled, robot like until he realized I was in the business. The food was mediocre at best and the prices were way too high for the taste and portion sizes.
Just so disappointing.

L
Ledsama
New York Area
7 reviews
Dined on 16 November 2020
Overall5food5service5ambience4

Excellent ambience, outstanding food and drinks, and great service. The only thing that could be improved is the temperature at the table we sat, it felt a little nippy.

C
Customer
1 review
Dined on 7 November 2020
Overall2food2service1ambience3

Found out why they call it "Char." My 8oz filet was burned on the outside. Just tasted like charred salt and was dry on the inside. Service was very slow and food was not that great considering the high prices.

EH
EdwinH
1 review
Dined on 6 November 2020
Overall5food5service5ambience5

Each dish was better than the last.
Service was on point.
Nice, comfortable atmosphere.

SM
SamanthaM
New York Area
1 review
Dined on 23 October 2020
Overall2food4service1ambience3

The food was delicious, but service was terrible!

JC
JohnC
Baltimore
1 review
Dined on 23 October 2020
Overall4food5service3ambience4

Great food. but service needs improvement. For a high end dining experience, the service and overall attention to detail was more reminiscent of a mid level chain restaurant. Hard to justify the overall dining experience for the price. For that reason I would be hesitant to recommend it to a friend.

OT
OpenTable Diner
New York Area
1 review
Dined on 23 October 2020
Overall4food5service2ambience4

The service was amazingly slow. The food was excellent.

PS
PaulS
1 review
Dined on 21 October 2020
Overall4food5service4ambience3

Food was excellent, service was good. Wasn't too crwoded, had not been there in many years and we were not disappointed. Would recommend to friends.

KS
KatieS
New York Area
2 reviews
Dined on 18 October 2020
Overall5food5service5ambience5

Every time me and my husband have dinner at Char, the food and service is phenomenal. This time was no different. Our food and drinks came out in a timely fashion and everything tasted delicious. Will come here again and again for many special occasions!

L
Livetoeat
New York Area
13 reviews
Dined on 12 October 2020
Overall5food5service5ambience5

Birthday dinner. Service was terrific. The food looked Beautiful and tasted Delicious!

MM
MartinM
New York Area
1 review
Dined on 10 October 2020
Overall4food5service3ambience4

Our waiter was not very attentive and seemed to have other things on his mind besides serving us. It took him over 20 minutes just to take our order and he never refilled our coffee as promised. Our water girl had to remind him to take our order; she was excellent, attentive, and very polite. The food was excellent as always and we would definitely go again and recommend to others, but with a different waiter preferably.

J
Jimmy
New York Area
2 reviews
Dined on 9 October 2020
Overall5food5service5ambience5

We had a table for 5, Emily our waitress was superb. The filet mignons were delicious as well as the charhattans and martini’s
Everyone enjoyed it.

PM
PolandMate
1 review
Dined on 7 October 2020
Overall5food5service4ambience4

Server was really good food was amazing. Appetizer was smallish but still really delicious definitely going back

JS
JerryS
New York Area
13 reviews
Dined on 1 October 2020
Overall5food5service5ambience5

Everything was great waitress, manager and great food.

J
Jonathan
Dallas
2 reviews
Dined on 26 September 2020
Overall4food5service3ambience5

Food and cocktails were amazing. Service was a little lackluster, but not terrible.

OT
OpenTable Diner
1 review
Dined on 26 September 2020
Overall5food5service5ambience5

Took my wife out for much needed date night and it was fabulous

BD
BrianD
1 review
Dined on 25 September 2020
Overall5food5service5ambience5

Great service, staff k ew exactly what they were talking about. Pasta special that rotates is always executed well and thought out. Chefs are very knowledgeable and ambience was great for our boys night

FAQs

Char Steak & Lounge offers takeaway which you can order by calling the restaurant at (585) 241-7100.

Char Steak & Lounge is rated 4.5 stars by 1006 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting bookings at the moment.