Charcoal Steak House

4.6
icon/ic_reviewCreated with Sketch.
2120 reviews
icon/ic_price_rangeCreated with Sketch.
CAN$30 and under
icon/ic_cuisineCreated with Sketch.
Steakhouse
The Charcoal Steak House is an independent local steakhouse serving the Waterloo region community for over 60 years. Enjoy Oxford County AAA Steaks, slow roasted prime rib, fresh seafood, mouth-watering pig tails, legendary smoked ribs and more. At lunch we feature an extensive menu with burgers, sandwiches, bowls and healthy salad choices. Join us for our Inventive and creative REDEMPTION Brunch Saturday and Sundays from 10 - 2 and try our enlightened Vegan Version Menu Our pastry team has crafted delicious desserts to add that perfect finishing touch. Round out your dining experience with a selection from our Sommelier -selected wine list.
What 2120 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.5
food
4.6
service
4.4
ambience
4.1
value
Noise · Moderate
95% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
OT
Toronto
6 reviews
Dined 6 hours ago
Overall 5food 5service 5ambience 5

Amazing. As always!

AL
Toronto
3 reviews
Dined 2 days ago
Overall 4food 4service 5ambience 3

Charcoal Steak House is a nice restaurant. We went for a night out and the food was good. It was loud enough that we had to speak up a bit to talk, but not deafening or anything. The server was great and checked back with us. She described the fries with Steak Frites as addictive, but admitted that she hadn't tried something else that I asked about.

M
1 review
Dined on 12 October 2019
Overall 5food 5service 5ambience 5

Excellent food, attentive staff, and beautiful ambiance

Charcoal Steak House
Responded 2 days ago

Thank you for your wonderful review Matthew! We look forward to seeing you again soon!

Report
MP
Toronto
1 review
Dined on 12 October 2019
Overall 4food 3service 4ambience 4

The service was fantastic and the new layout is great. The food was good but nothing that will make me want to come back anytime soon.

Charcoal Steak House
Responded 2 days ago

Thank you for your review Melissa! I am disappointed to hear you do not see yourself coming back soon but hopefully we will be able to have your group in again in the future!

Report
OT
Toronto
1 review
Dined on 11 October 2019
Overall 5food 5service 5ambience 5

Our server Robin was amazing! My husband had a very special day on his birthday,

Charcoal Steak House
Responded 2 days ago

Thank you so much for your review! I have passed along your comments to Robin! We are very lucky to have her as part of our team! We look forward to seeing you again soon!

Report
c
1 review
Dined on 11 October 2019
Overall 5food 4service 5ambience 5

Very nice place. I do recommend the place. Food is very good. Try the salads, not only the meat.

Charcoal Steak House
Responded 2 days ago

Thank you so much for your review Cristina! It is true... we have incredible non-steak items to choose from as well! We hope to see you back again soon!

Report
JH
Toronto
1 review
Dined on 10 October 2019
Overall 5food 5service 5ambience 5

We booked a group Birthday dinner.
Server Stella was wonderful. Everything was perfect.

Charcoal Steak House
Responded 2 days ago

We are so lucky to have staff like Stella here. She has been with us for many years now (she doesn't want me to say how many!!) and we thank her everyday for what she brings to our team and guests alike. I am so glad your enjoyed your birthday dinner with us!! Thank you again for your review!!

Report
OT
Toronto
1 review
Dined on 4 October 2019
Overall 2food 1service 1ambience 1

Service was awful. Took 20 minutes to order drinks. Took even longer to receive them.
Food was mediocre, bland, tiny portions for price.
Appetizer of Cali shrimp tasted like it was freezer burned and took zero thought. Not worth the price. Margarita tasted watered down. Overall disappointing experience.

OT
Toronto
1 review
Dined on 2 October 2019
Overall 1food 1service 1ambience 4

The food was not very good for the price. Meat over cooked. Very salty, not enough of one thing or too much of another. Not what I expected for a 70 dollar lunch

Charcoal Steak House
Responded on 4 October 2019

I am so sorry you did not have a good experience with us yesterday. I would love to get further details from you if you could email me at kevinb@charcoalgroup.ca. Clearly this is not what our guests have come to know and expect from us and I would love the opportunity to make it right with you. I look forward to hearing back from you.

Report
l
Toronto
15 reviews
Dined on 29 September 2019
Overall 5food 5service 5ambience 5

Great atmosphere and the food is always amazing. Staff are attentive and respectful of special requests.

Charcoal Steak House
Responded on 1 October 2019

Thank you so much for your wonderful review!!

Report
DO
1 review
Dined on 29 September 2019
Overall 5food 5service 5ambience 5

I had filet mignonette and the steak was tender and delicious. Our server was very friendly and could answer our question if she didn't know the answer she went and asked someone. It was an overall great birthday dinner

Charcoal Steak House
Responded on 4 October 2019

Happy Belated Birthday Dean! We hope to see you again soon!

Report
u
1 review
Dined on 27 September 2019
Overall 2food 1service 2ambience 4

Nice ambiance, good menu choices, good plate presentation, friendly staff. Nice rest rooms. Unfortunately the food was very over cooked, would have sent it back if I had the time. Also, 40 minutes between finishing starter and serving of entre is very long. Note that restaurant was only half full, apologizing for kitchen delays is not enough.
Before you assume that I am being unfair, be aware that I have worked for an Airline for 40 years. I have travelled to literally hundreds of cities around the world, and have a lot of restaurants to compare to.

TF
1 review
Dined on 26 September 2019
Overall 2food 1service 3ambience 3

Quality and flavour of food that we ate didn't justify the cost. Ribs were tough and pigtails were awful, garlic mashed potatoes were crusty and dry. Chicken was overcooked. Our server was attentive but didn't smile. The restaurant was clean and quiet but that isn't enough to convince us to go back or recommend it.

Charcoal Steak House
Responded on 29 September 2019

Tina, my apologies for your underwhelming visit. It does not sound at all like the experience we intend for any guest to have, nor does it reflect the care we put into our dishes. I do hope you let your server know that the meal was not to your liking so that we could prepare a new one for you. If you did not have that opportunity, please feel free to reach out directly to General Manager David Ambrose by phone (519) 893 6570. We look forward to making it right on your next visit with us.

Report
S
Toronto
6 reviews
Dined on 25 September 2019
Overall 3food 4service 2ambience 2

Not up to the charcoal groups standards. Wine list seems to be diminishing. Ordered the one and only bottle of Bordeaux on the menu. Service was very slow and inattentive. I had a ribeye and it was perfect. My wife had the ribs and they were good as well.

JS
Toronto
1 review
Dined on 21 September 2019
Overall 4food 5service 5ambience 3

The meal was delicious, our waitress, excellent. We weren't happy that the wall has been taken down and made into a bar with TV's - it makes it feel more like a "sports bar", which I don't think of for The Charcoal Steakhouse. We also found it to be very loud.
The washrooms in both the mens and womens washroom were not in good shape. No toilet paper in one stall, no hand towels in either washroom, water splashed everywhere. A big difference from last visit. I did mention it to the front staff and they said they would have it taken care of.

Charcoal Steak House
Responded on 26 September 2019

Thank you for your review Jan. I have made a note on your profile in Open Table that you prefer not to sit in the Cellar room so the tv's will not be an issue for you in the future. I am so sorry about the washroom. We regularly check on them but clearly not enough on that incredibly busy Saturday night. I guarantee you we will keep on top of that better in the future. I am happy you had a wonderful Anniversary Dinner!

Report
OT
Toronto
2 reviews
Dined on 21 September 2019
Overall 5food 5service 5ambience 5

Thank you to the staff for accommodating the request from my family to give me a surprise.

Charcoal Steak House
Responded on 26 September 2019

It was our pleasure! Thank you for choosing us to have your celebration!!

Report
JR
2 reviews
Dined on 20 September 2019
Overall 4food 4service 5ambience 4

Really enjoyed this restaurant - a great place to celebrate a birthday.

Charcoal Steak House
Responded on 26 September 2019

Thank you for taking the time to send us your review Julie! We will see you again soon!

Report
BW
Washington DC
3 reviews
Dined on 17 September 2019
Overall 5food 5service 5ambience 5

Our first time since the renovations earlier this year and they were well done. Service was perfect, not rushed, but nicely timed. Had trouble deciding what to have as the steak, pig tails and seafood all looked delicious. Nice surprise at the end when an Anniversary Brownie appeared. At the start of the evening we briefly mentioned we were celebrating. Special night out for us.

Charcoal Steak House
Responded on 26 September 2019

Happy Anniversary Bill! I have passed your comments on to your server! Thank you for your wonderful review!

Report
A
Toronto
25 reviews
Dined on 13 September 2019
Overall 4food 4service 4ambience 4

Graeat as always

Charcoal Steak House
Responded on 21 September 2019

Thank you so much Andrew!

Report
JM
Toronto
4 reviews
Dined on 13 September 2019
Overall 5food 5service 5ambience 5

Our Ribeye steaks were absolutely delicious! And the service was amazing. Thank you for another great meal. :)

Charcoal Steak House
Responded on 21 September 2019

Thank you Julie! The ribeye is my absolute favourite of our steaks as well! Thank you for joining us again! Until the next time!

Report
O
Toronto
3 reviews
Dined on 12 September 2019
Overall 5food 5service 5ambience 5

Most enjoyable evening, excellent service and meal

Charcoal Steak House
Responded on 21 September 2019

And we love your handle!! Thank you so much for your wonderful review!

Report
T
Toronto
18 reviews
Dined on 10 September 2019
Overall 5food 4service 5ambience 5

Beet salad was wonderful!!!

Charcoal Steak House
Responded on 21 September 2019

Thank you!! See you again soon!

Report
MG
1 review
Dined on 9 September 2019
Overall 5food 5service 5ambience 5

The food was excellent and the service was great! We were celebrating our 30th anniversary and they had a very special dessert prepared for us- great overall experience!

Charcoal Steak House
Responded on 21 September 2019

It was our pleasure to celebrate with the two of you for your anniversary! I have passed along your wonderful comments to your server! Thank you again!

Report
RO
Toronto
9 reviews
Dined on 9 September 2019
Overall 5food 5service 5ambience 4

The service and food were excellent. The washrooms were clean and well stocked. The atmosphere was great. While we did not use it the private room was in use during our stay and because of that the noise level was held down.

Charcoal Steak House
Responded on 21 September 2019

Thank you so much for your review Robert! We look forward to seeing you again soon!

Report
JG
1 review
Dined on 8 September 2019
Overall 4food 4service 5ambience 5

Restaurant was wonderful for the most part. Surprised they did not provide table bread before our appetizers and meals based on how much we were spending.
We ordered prime rib which was larger than the stated size on the menu (not complaining). Came out rarer than we had anticipated.
Lobster tail was the best I’ve ever had.
Overall excellent restaurant.

Charcoal Steak House
Responded on 10 September 2019

Thank you for your review Jen! We discontinued bread service a couple of years ago now since we found most of our guests had moved away from eating bread before their meals. Please do not be afraid the next time you are in to ask for bread as I am sure we could find something for you - as well, our garlic bread with cheese is to die for! We look forward to seeing you again soon!

Report
D
1 review
Dined on 7 September 2019
Overall 5food 5service 5ambience 5

The best steak house in KW. Really enjoyed place being quiet.

Charcoal Steak House
Responded on 21 September 2019

Thank you so much for your review Dima!

Report
MS
Toronto
1 review
Dined on 7 September 2019
Overall 4food 4service 5ambience 3

Excellent service. My wife loved her beef tenderloin. My ribeye did not seem to have much flavour. Will definitely be back again, as we have had good experiences in several previous experiences.

Charcoal Steak House
Responded on 26 September 2019

I'm sorry you were let down by the ribeye. Not at all how it should be described. I'm sorry that no one addressed it with you that evening as we are always happy to get anyone a new steak. We look forward to getting it right for you the next time! Thank you for your review Mark!

Report
c
Toronto
7 reviews
Dined on 6 September 2019
Overall 5food 5service 5ambience 4

Charcoal Steak house has been a Kitchener landmark for many years. It has been updated over the years and has an excellent ambiance for fine dining in the dinning room or a night out at or around the bar. noise level never interferes with table conversation.
All staff from the moment you walk in the door are pleasant and make you feel welcome and at home.
Menu has a good selection from appetizers to main dishes, portions are good to large and the presentation and flavours are first class. Don't forget to try and save room for a decadent desert.
This is our go-to restaurant in Waterloo Region for that special occasion or a great night out meal.

Charcoal Steak House
Responded on 10 September 2019

Thank you so much for your wonderful review! I will be posting this for all of the staff to see! Thank you again!

Report
OT
Toronto
3 reviews
Dined on 5 September 2019
Overall 5food 5service 5ambience 5

Always accommodating and enjoyable. We look forward to our next visit.

Charcoal Steak House
Responded on 6 September 2019

Thank you so much for your feedback! We look forward to having you back!

Report
b
Toronto
1 review
Dined on 4 September 2019
Overall 5food 4service 5ambience 4

An absolutely outstanding restaurant with a historical reputation for quality and excellent customer service. As always, we were not disappointed. Thank you for helping to make our evening very special!!

Charcoal Steak House
Responded on 8 September 2019

We are very lucky to have had such community support for the last 63 years so thank you for your incredible review and continued support!

Report
TE
Toronto
1 review
Dined on 3 September 2019
Overall 5food 5service 5ambience 5

Great Place ! My wife has been going since the HiWay Market days

Charcoal Steak House
Responded on 6 September 2019

We are so lucky to so many loyal long time guests that still come on a regular basis! Thank you so much for your wonderful Tim and we look forward to seeing you again soon!

Report
OT
Toronto
3 reviews
Dined on 3 September 2019
Overall 5food 4service 4ambience 4

Attending a concert locally

Charcoal Steak House
Responded on 6 September 2019

Hope the concert was as great as your time with us! Thank you for dining with us!

Report
F
Toronto
1 review
Dined on 1 September 2019
Overall 4food 5service 3ambience 4

The food was fantastic.

We made a reservation on-line for 8pm. Unfortunately, the restaurant was planning to close early in order to commence some renovations. As a result we felt a little rushed during our meal. It would have been nice if we were notified in advance regarding timing.

Charcoal Steak House
Responded on 6 September 2019

I'm so sorry that you felt like you were rushed out Fergie. We did have some maintenance that we were doing that evening but that should not have effected your experience so I am sorry that it did. I am however glad you enjoyed your meal! We will be more vigilant about posting any modified hours for our guests to know ahead of time (which rarely ever happens!). We look forward to seeing you again!

Report
AA
1 review
Dined on 28 August 2019
Overall 5food 5service 5ambience 5

We were given the perfect table for our large group...service and food were amazing...cozy ambiance, we will certainly come back for more celebration dinners!

Charcoal Steak House
Responded on 31 August 2019

Thank you so much for your review! We really enjoyed celebrating with all of you! We look forward to seeing all of you again soon!

Report
RO
1 review
Dined on 27 August 2019
Overall 5food 5service 5ambience 5

my wife and i dine at Charcoal Steak House every year for our anniversary and have never been disappointed. this year they gave us complimentary champagne and dessert that read "Happy 25th Anniversary" on it. that was above and beyond. thank you for the wonderful memories.

Charcoal Steak House
Responded on 1 October 2019

Happy Anniversary again Robert! We look forward to celebrating with you again next year!

Report
JE
Toronto
1 review
Dined on 22 August 2019
Overall 5food 5service 2ambience 5

I’ll start by saying that Charcoal is our favourite restaurant. I do however have a complaint about our most recent visit. It was my wife’s birthday. The server noticed my wife opening a gift and asked what we were celebrating. My wife told her it was her birthday. At the end of our meal, she told us she had a special dessert for the birthday girl. She received the dessert and enjoyed it. Then I received the bill. $2.25 for “Bday Dessert.” Not a lot of money, but caught me off guard. Normally a bday dessert is complimentary, but if not, you would expect the server to tell me there will be a charge. I didn’t say anything and paid the bill, so as to keep my wife’s birthday positive. I’m sure most people would not be happy receiving a bill for a dessert that is presented to them as a “special dessert for the birthday girl.”

I hope you change your practise on this before you upset more people.

Charcoal Steak House
Responded on 26 August 2019

J Eagle, thank you for your review, I appreciate your time in writing to us concerning your recent Birthday Celebration. My apologies that there was an error in your bill. Certainly, it will never be our practice to include a charge for a complimentary dessert and this was clearly our mistake. I've forwarded this experience on to our service leaders to address this with our team to ensure it is not repeated. -All the Best - The Charcoal Team.

Report
RW
Toronto
2 reviews
Dined on 21 August 2019
Overall 3food 4service 5ambience 2

My guests and I found the noise level to be very high and it was difficult to have a conversation without raising our voices which only contributed more to the noise. As always the food was excellent but I had to ask for another baked potato as it was clearly bad. Glad I ordered sour cream on the side or I would not have noticed. The service was exceptional as always.

T
Toronto
18 reviews
Dined on 21 August 2019
Overall 5food 5service 5ambience 5

Lunch meeting radio station was way too loud.Food awesome as always

T
Toronto
18 reviews
Dined on 19 August 2019
Overall 5food 5service 5ambience 5

Great as always

Charcoal Steak House
Responded on 22 August 2019

Thank you!

Report
WS
Toronto
1 review
Dined on 18 August 2019
Overall 4food 5service 4ambience 5

The food was fantastic as usual as well as the atmosphere on the patio. Service was a little shaky with our drinks being delayed.

Charcoal Steak House
Responded on 22 August 2019

Sorry for the delay with your drinks William but I am glad you enjoyed our patio. This is our 3rd summer with it and we cannot believe we did not have it sooner! We look forward to seeing you again soon.

Report
1
2
3
53

Tweets by Charcoal Steak House