Charcoal Steak House

4.5
2082 reviews
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CAN$30 and under
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Steakhouse
Top tags:
  • Special Occasions
  • Good for Anniversaries
  • Good for a Date
The Charcoal Steak House is an independent local steakhouse serving the Waterloo region community for over 60 years. Enjoy Oxford County AAA Steaks, slow roasted prime rib, fresh seafood, mouth-watering pig tails, legendary smoked ribs and more. At lunch we feature an extensive menu with burgers, sandwiches, bowls and healthy salad choices. Join us for our Inventive and creative REDEMPTION Brunch Saturday and Sundays from 10 - 2 and try our enlightened Vegan Version Menu Our pastry team has crafted delicious desserts to add that perfect finishing touch. Round out your dining experience with a selection from our Sommelier -selected wine list.
What 2082 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.6
service
4.5
ambience
4.1
value
Noise · Moderate
92% of people would recommend it to a friend
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T
Toronto
15 reviews
Dined a day ago
Overall 5food 5service 5ambience 5

Great as always

WS
Toronto
1 review
Dined 3 days ago
Overall 4food 5service 4ambience 5

The food was fantastic as usual as well as the atmosphere on the patio. Service was a little shaky with our drinks being delayed.

BK
2 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

All good ambiance service and food

b
Toronto
2 reviews
Dined on 10 August 2019
Overall 5food 5service 5ambience 4

Food was delicious & server was great! We greatly appreciated the time taken to wish us a happy anniversary on our dessert plate (in chocolate drizzle form) :)

Charcoal Steak House
Responded 5 days ago

Happy Anniversary again! We look forward to celebrating with you again next year! (Hopefully sooner though!) Thank you for your review.

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BT
1 review
Dined on 9 August 2019
Overall 5food 5service 5ambience 5

Great place to dine. Food was great, service was amazing, ambiance was nice and well-lit unlike some other fancy restaurants. A little on the expensive side, but well worth it every once in a while!

Charcoal Steak House
Responded 5 days ago

Thank you so much for your wonderful review! We look forward to having you dine with us again soon!

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T
Toronto
16 reviews
Dined on 9 August 2019
Overall 5food 5service 5ambience 5

Best beef dip in Kitchener Waterloo. And the beet salad is wonderful.

Charcoal Steak House
Responded on 10 August 2019

Always our pleasure!!

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OT
1 review
Dined on 8 August 2019
Overall 5food 5service 5ambience 5

Our server was fantastic! Love her. She’s been there for years but I don’t remember her name. She has the tall black hair and beautiful makeup! Anyways everything was fantastic over all 👍

Charcoal Steak House
Responded 5 days ago

Thank you for your wonderful review and I will let Stella know your praise for her. We are so lucky to have so many wonderful staff like Stella for many years! We look forward to seeing you again soon and make sure you ask for Stella the next time you are in!

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RL
Toronto
22 reviews
Dined on 7 August 2019
Overall 4food 4service 5ambience 5

A staple in the KW area that never disappoints

Charcoal Steak House
Responded on 9 August 2019

Thank you so much Rog. We are very lucky to have so many loyal guests and still have so many new ones trying us out everyday. Thank you!

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BC
1 review
Dined on 3 August 2019
Overall 5food 5service 5ambience 4

Went to celebrate a birthday and an anniversary. First time here and chose based on the online reviews. Was greeted and seated right away and our waiter brought us all water and menu's fairly quickly. We ordered the calamari appetizer and escargots to share. Both were delicious. The calamari dish also had some tempura asparagus and mushrooms which was a nice surprise. We all ordered the rib eye medium rare. All were cooked perfectly and very tender and tasty. If I wanted to be nit picky I would say that I normally like my steak a little thicker, these were about an inch thick. We all cleaned our plates though. Since we were celebrating they brought us a brownie dessert to share which was yummy and we also ordered a creme brulee to share and some apertifs. All in all a very good meal and the service was excellent. Will definitely return if in the area.

Charcoal Steak House
Responded on 9 August 2019

It was so great to celebrate with you Brian! We love that you found us through online reviews and that you are contributing to other new guests looking for a great place to dine. Thank you so much and we look forward to celebrating with you again the next time you are in the area! Thank you again!

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T
Toronto
16 reviews
Dined on 3 August 2019
Overall 5food 5service 5ambience 4

It is a staple for us to dine at the charcoal steakhouse or martinis. Highly recommend trying it if you haven’t.

Charcoal Steak House
Responded on 9 August 2019

Great to have you dine with us again! Thank you so much and we will see you again soon!

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S
Toronto
1 review
Dined on 29 July 2019
Overall 3food 3service 5ambience 4

Service: good
Ambience: good
Food: meh
Prices: expensive

I had a mix of 4 different appetizers along with oysters and a small side of ribs.

My impression at the end of the day? Expensive bar food.

Charcoal Steak House
Responded on 31 July 2019

Thank you for taking a moment to review us, we appreciate your time and feedback! I hope you enjoyed the array of appetizers during your last visit, it sounds like you were able to taste a good selection from our menu. We'd love to have you back for one of our succulent main courses and round out your experience. If ever our dishes feel overpriced, check out the back page of our menu, we list all our local suppliers, so you can see the quality that goes into each dish. Cheers, -The Charcoal

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ST
1 review
Dined on 29 July 2019
Overall 5food 5service 5ambience 5

Superb attention to detail by kitchen staff, waitress and maitre d'. Brown sugar ribs just as delicious as I remember them. Seasonal vegetables cooked to perfection. Our dinners arrived hot, the way they should be presented.
Very impressed!

Charcoal Steak House
Responded on 1 August 2019

Thank you so much for your review Sue! I am so happy you had a wonderful experience with us! We look forward to celebrating with you again soon!

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C
Toronto
6 reviews
Dined on 28 July 2019
Overall 5food 5service 5ambience 5

Terrific food, particularly for carnivores, and terrific service. Conscientious staff.

CE
Toronto
1 review
Dined on 28 July 2019
Overall 5food 5service 5ambience 5

The renovations look great and the food was top notch.
Our server was excellent and the whole night was very enjoyable.

Charcoal Steak House
Responded on 1 August 2019

Thank you so much for your review. We are so proud of our changes here and that guests are loving it as much as we are! I have passed your wonderful comments about your server to her. Thank you so much again!

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LG
Toronto
2 reviews
Dined on 28 July 2019
Overall 5food 5service 5ambience 5

Perfect location for a birthday celebration! The service was great and good is always good.

Charcoal Steak House
Responded on 31 July 2019

Thank you Lucky Girl for the awesome 5 Stars! Hope to see you back for another memorable night! Cheers! -The Charcoal

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OT
1 review
Dined on 27 July 2019
Overall 5food 5service 4ambience 5

Retirement

Charcoal Steak House
Responded on 9 August 2019

Thank you for dining with us and please enjoy your retirement!

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NH
Toronto
1 review
Dined on 26 July 2019
Overall 5food 5service 5ambience 2

From start to finish our experience was fantastic! Helpful suggestions from our server proved delicious and a misfire on a steak was quickly rectified with kindness and class.

A celebration dinner for the books! Your staff made our visit memorable and tasty. We feasted like kings and left feeling satisfied and happy.

My only note of constructive criticism is that the TVs on the Steakhouse side were distracting and honestly, disappointing. I understand the recent renovation, but think despite opening up the restaurant the Steakhouse side should’ve maintained some of its class. It was sad to see all of the old charm lost.

Charcoal Steak House
Responded on 31 July 2019

Natalie thank you for your review! It's great to hear that you had a memorable night with us! I appreciate as well the input about TVs. On your next visit with us, we have many many seating options that have no screens in sight, allowing you to focus on what is most important: the company at your table. We hope to have you back for another 5 star night. Cheers, -The Charcoal Steak House

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DM
1 review
Dined on 23 July 2019
Overall 5food 5service 5ambience 5

Overall excellent experience from beginning to end

Thanks to all staff

Charcoal Steak House
Responded on 27 July 2019

Thank you so much for your review Doug and I have passed your comments on to your server as well. We hope to see you again soon!

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OT
1 review
Dined on 21 July 2019
Overall 4food 4service 4ambience 4

Gave us free desert, greatly appreciated

Charcoal Steak House
Responded on 23 July 2019

We were happy you came and had your celebration with us! We hope to see you again soon!

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CW
1 review
Dined on 20 July 2019
Overall 5food 5service 5ambience 5

AMAZING! The service and food both surpassed my expectations. It was my first time at this restaurant but I will definitely be back again.

Charcoal Steak House
Responded on 23 July 2019

Thank you for your review Camryn! Our goal to exceed all our guests expectations and we will continue to do so on your next visit! Hopefully we will see you again soon! I have passed along your review to your server as well. Thank you again!

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4
1 review
Dined on 15 July 2019
Overall 4food 4service 5ambience 5

The place is spacious, a mixture of usual steakhouse setting and sports bar, so you get cozy at corners and excited near the TVs. Two of us were arranged at a round table that could sit five but soon the size of the plates dissipates the sense of extra distance.

Wife ordered from set menu, a summer special with choices from 3 appetizers and entrees and a fruits tart. The four pig tails are a bit over charcoaled and tasted dry, but compensated by sauce came with. We ended doggie bagged it home and moisturized for a much better chew.

The 10oz tenderloin Nebraska aged 35 days was still juicy and tender and texturally distinctive even at medium well. USDA prime has its value in price. Before that we had cauliflower wings. Goes well with wheat ale but most notable is with the generous quantity that we were half full before other courses show up. Can only complain of small stomach volumes.

The waitress, Samantha, is caring, considerate and punctual yet keeps privacy in check, just the right amount of sophistication you’d expect. Ambient light was sufficient and not overly dim to accommodate sports program on screen. Kind of busy considering it’s Monday night but lots of space to fill that flow, not just walls to stare at when taking a break after chit chats.

Overall good food, venue and service for your buck. Not for cheap minded but hey it was B-Day! Definitely will go back try for other items on the menu like 20oz T-bone next time.

Charcoal Steak House
Responded on 18 July 2019

Thank you so much for taking the time to put into such lovely words, a record of your dining experience. I appreciate your keen attention to the care we put into our guests' visits. I am so glad your wife enjoyed our Summer in the City Menu, and that your tenderloin exhibited the USDA Prime qualities we hope shine through. I will let Samantha know that you remembered her in your review, it's a gesture that is so valued by our team. we hope to see you return to The Charcoal or Martinis soon.

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OT
Toronto
2 reviews
Dined on 12 July 2019
Overall 5food 5service 4ambience 4

Good food. Enjoyed the sangria and steak

Charcoal Steak House
Responded on 17 July 2019

Thank you for your review! We will see you again soon!

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T
Toronto
16 reviews
Dined on 11 July 2019
Overall 5food 4service 4ambience 5

Love going there. We are regulars

Charcoal Steak House
Responded on 14 July 2019

Thank you for your review!!!

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T
Toronto
16 reviews
Dined on 9 July 2019
Overall 4food 5service 4ambience 5

Great lunch

Charcoal Steak House
Responded on 12 July 2019

Thank you for joining us for lunch! We look forward to seeing you again soon.

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TN
1 review
Dined on 6 July 2019
Overall 5food 5service 5ambience 4

Great food. Great service. Wonderful night for my wife and I as we celebrated our 17th Anniversary!! Thank you Charcoal Steak House!!

Charcoal Steak House
Responded on 12 July 2019

Thank you so much Trevor! Happy Anniversary and we will see you again for your 18th next year!

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OT
Toronto
1 review
Dined on 6 July 2019
Overall 5food 5service 5ambience 5

Excellent throughout. Beautiful restaurant, perfectly lit. Service was a perfect balance between professionally attentive and casual. Food ( steaks) were excellent and perfectly prepared. Sides and appetizers were excellent. Manager came to our table twice and was genuinely interested in our experience. The owners, management and staff take obvious pride. Will definitely go back!!!

Charcoal Steak House
Responded on 12 July 2019

Thank you so much for your review! We are all passionate about our restaurant so it is wonderful to see that shine through for our guests like yourselves. We look forward to having you back again soon!

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DT
Palm Springs
24 reviews
Dined on 5 July 2019
Overall 3food 3service 4ambience 2

I brought my 90-year old dad here for lunch - we both recall family dinners at the Charcoal Steak House in the 1960s and 70s, so were looking forward to revisiting the restaurant. The location is the same and perhaps some of the structure - the lunch menu downplays the steak & ribs aspect for which the restaurant was known - one example of each appeared on the lunch menu - I had the steak frites and my dad had the ribs - both were okay, nothing particularly special. Our server was friendly and patient with my dad who’s a bit hard of hearing. My only serious suggestion would be to nix the overly loud soft rock music - if you have to play music, play jazz and turn down the volume - the big screen TVs are also distracting

MV
1 review
Dined on 1 July 2019
Overall 5food 5service 5ambience 5

I was disappointed that the candies were all gone. They were the last time we were there too. Another thing discontinued?

Charcoal Steak House
Responded on 5 July 2019

Thank you for your review Margaret! We will never get rid of the candies!! We had a very busy long weekend and yes, we ran out of them sadly. You will have to take extra the next time you are in!

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OT
1 review
Dined on 29 June 2019
Overall 5food 5service 5ambience 4

Had a great experience. Would definitely come back!

Charcoal Steak House
Responded on 5 July 2019

We look forward to seeing you again soon!

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HF
1 review
Dined on 27 June 2019
Overall 5food 5service 5ambience 5

This is our second time coming to Charcoal Steak House for our anniversary and we were definitely not disappointed. The food was excellent and the staff were absolutely wonderful. The restaurant is beautiful and not too loud. We were seated very quickly and all our food came in a reasonable time. This will not be the last time we come here!

Charcoal Steak House
Responded on 1 July 2019

Happy Anniversary Hayley!! We will see you next year (hopefully sooner!!)

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LA
1 review
Dined on 27 June 2019
Overall 3food 3service 3ambience 4

Waited 80 minutes for the food. We would've appreciated someone letting us know that food will take a while.
Food was good, but a bit cold by the time it reached our table.
Overall was an okay experience, but it was a special occasion and we've expected more for the money. I would recommend this place, however, I would not go back for special occasions.

OT
Toronto
4 reviews
Dined on 22 June 2019
Overall 4food 4service 4ambience 5

Steaks were delicious. Oysters were small. Coors light beer on tap was flat.

Charcoal Steak House
Responded on 27 June 2019

Thank you for your review. I hope you enjoyed the other beer we got you instead! Luckily we now have 20 on tap to choose from!

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LM
Toronto
3 reviews
Dined on 20 June 2019
Overall 3food 3service 4ambience 4

Caesar salad had too much dressing and the bacon is chunky but lacking flavour. Ordered truffle parm fries and received plain. Steak was good but average. Service is always good. :)

Charcoal Steak House
Responded on 22 June 2019

Thank you for your review Linda! I am sorry that your meal was clearly not up to our regular standards. I am also sorry that the issues were not address while you were still here as we are always happy to replace your meal if you are not completely satisfied. I will be reaching out to you to invite you back again. Thank you again for the feedback.

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T
Toronto
16 reviews
Dined on 18 June 2019
Overall 5food 5service 5ambience 5

One of my favourite places to go food is excellent and always fresh.

Charcoal Steak House
Responded on 21 June 2019

Thank you so much for your review!! We are very proud of our suppliers here!

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OT
Toronto
3 reviews
Dined on 16 June 2019
Overall 5food 5service 5ambience 5

Fathers Day

Charcoal Steak House
Responded on 20 June 2019

Thank you for celebrating with us on Father's Day! We are so pleased you had a wonderful time with us!

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KH
1 review
Dined on 16 June 2019
Overall 5food 5service 5ambience 5

The food and service were exceptional. I would definitely do brunch there again.

Charcoal Steak House
Responded on 20 June 2019

Thank you for your review Karen! We look forward to seeing you again soon!

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SB
1 review
Dined on 15 June 2019
Overall 2food 2service 3ambience 4

At this point in time I don’t think I will be coming back for a while this is my second time back within one month and things just didn’t go well I had asked for the horseradish, when our meals came I had vegetables but my date had no vegetables we had to ask again, my Caesar salad had lemon we had to ask again because my date had no lemon things just seemed out of sorts I wasn’t comfortable and to top it off my prime rib and her prime rib was unsatisfactory something was weird that night haven’t had that before with charcoal not impressed

Charcoal Steak House
Responded on 20 June 2019

I am so sorry that your experience was not up to our usual high standards Steve, specially since you were celebrating your special day with us. I will be calling you tomorrow to follow up in person. Again, my sincerest apologies for your experience and I look forward to speaking with you in person.

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JJ
Toronto
2 reviews
Dined on 14 June 2019
Overall 5food 5service 5ambience 5

Awesome meal!

Charcoal Steak House
Responded on 20 June 2019

Thank you for your awesome review!!

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CA
1 review
Dined on 14 June 2019
Overall 3food 3service 3ambience 3

Disappointed with this visit. Screaming child ruined ambiance, server forgot to enter our order for all three shareables ordered so they came towards end of meal. Food gave me G.I. issues all night afterwards and one other in our party of five. Drink refills stopped after one for the designated driver.

M
New England
32 reviews
Dined on 14 June 2019
Overall 3food 3service 3ambience 3

It used to be a no brainer to want to recommend Charcoal, however, it seems to have taken a big step back in terms of quality and value. It seems to have become more casual and isn't that differentiated from other restaurants in KW. For the lunch menu only to have one steak option seems strange when you are a steakhouse.

Charcoal Steak House
Responded on 20 June 2019

Thank you for your review Matt. I am sorry to hear that you feel our quality has decreased as we take great pride in our local suppliers whom we have been loyal to for many years now. We recognize that our lunch menu only lists the one steak option however we will gladly cook any of our 'dinner' steaks for our guests at weekday lunch. I have made a note in your reservation going forward to seat you in a quieter area and to include a dinner menu at lunch.

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