Charlotte's W5

4.1
612 reviews
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£25 and under
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British
Top tags:
  • Brunch
  • Good for a Date
  • Casual
Charlotte's W5 is a celebration of craft and provenance where we make your day, every day.

Awarded Bib Gourmand 2017, The Good Food Guide 2017 and Shortlisted Restaurant and Bar Design Awards 2016.

Our food menu takes you through the day from breakfast to dinner. Your favourite breakfast and brunch dishes are served daily from 8 am-3pm and from 12pm an exquisite selection of starters and mains are served.

The Conservatory Bar is the perfect spot to meet with friends over coffee or enjoy after-work drinks whilst our Stable Block provides stylish, high top tables that lend themselves perfectly to evening drinks and nibbles. Superfast WiFi and multiple plug points also mean you can work from Charlotte’s throughout the day.

PLEASE NOTE: We accept payment by debit cards, credit cards, AMEX and Apple Pay but not by cash or cheque.
Dining Style
Casual Dining
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Cuisines
British
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Hours of Operation
Monday - Sunday: 8am - 11.30pm
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Phone number
020 3771 8722
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Payment Options
AMEX, MasterCard, Visa
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Dress Code
Casual Dress
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Parking Details
Please see our website for more information: http://charlottes.co.uk/w5/getting-here/
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Public Transit
Train station Ealing Broadway
Additional
Bar Dining, Bar/Lounge, Beer, Chef's Table, Cocktails, Counter Seating, Full Bar, Non-Smoking, Outdoor dining , Private Room, View, Weekend Brunch, Wheelchair Access, Wine
What 612 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
food
4.0
service
4.3
ambience
3.7
value
Noise · Moderate
84% of people would recommend it to a friend
5
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OT
London
1 review
Dined 3 days ago
Overall 3food 4service 2ambience 3

Food was good but service slow.

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LM
London
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

We’ve been regulars at Charlottes W5 for the past 2 years and still absolutely love it. Fab food, service second to none, and the kind of music that makes you follow the venue on Spotify. Whether you’re looking to work quietly with a coffee in the afternoon or have a special evening to celebrate an occasion, nothing beats Charlottes

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PD
London
1 review
Dined 3 days ago
Overall 4food 5service 5ambience 4

We tried the Early Diner menu. Service was excellent and food very tasty. We ate and drank the lot! Good value.

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SR
London
7 reviews
Dined on 2 December 2018
Overall 4food 4service 4ambience 4

Nice food and ambience. Would go there again.
Only complaint is that the staff don't seem to be great at communicating to each other as when we arrived there was no one to greet us in the restaurant, the person behind the bar who we spoke to failed to tell the restaurant that we had arrived. Not a huge issue, but a bit annoying as I then received an email from Open Table saying that we were a 'no show'.

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AN
London
1 review
Dined on 2 December 2018
Overall 4food 4service 5ambience 3

Chefs went 'off menu' to accommodate our requirements, and our service was excellent - we were well looked after and very patiently so.

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R
London
2 reviews
Dined on 2 December 2018
Overall 3food 4service 4ambience 4

This is a newish restaurant in Ealing and its really wonderful space.The main issue is the cost.I think that this restaurant is charging west end prices for suburban high street location.The starter of barbary duck was £9 and was a tiny uninspired plate of food.The fish @19 per head was good but still really overpriced as were the desserts.I think what this restaurant has going for it is the the ambience and space -its been thoughtfully refurbished, its retained the beautiful arch windows and its quiet BUT it is way to pricey.I think I would recommend it for brunch (more reasonably priced ) but dinner or lunch will set you back.

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C
Dusseldorf Area
5 reviews
Dined on 1 December 2018
Overall 1food 1service 2ambience 2

Having been a patron of Charlotte Bistro in Chiswick for many years and loving it, I decided for the first time to try W5 I really wish I hadn’t the food was really bad and the service friendly but not coordinated looks like a nice place for drinks but avoid the food.

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JJ
Berkshire
1 review
Dined on 29 November 2018
Overall 2food 1service 3ambience 2

The bar was great for pre-dinner drinks - with knowledgeable staff, who were friendly and engaging. Unfortunately, the dining experience was marred by the bland interior, uncomfortable seating and high noise levels. We both ordered the rib-eye steak, recommended by our (rather dour) waiter. The meat was tough and gristly. It came with a few floppy leaves and chunks of tomato, not a great presentation.
Front of house lady was charming and customer-focused.

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OT
London
1 review
Dined on 27 November 2018
Overall 4food 4service 5ambience 5

Lovely food, great service & beautiful ambience

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EM
London
1 review
Dined on 18 November 2018
Overall 5food 5service 5ambience 5

Great experience, I went for a coffee and dessert for my friend's birthday with a group of girls and we were very happy. Nice, cosy atmosphere, lovely place and great staff. Desserts were very nice and coffee was good. It's also nice and quiet to have a chat.

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RN
1 review
Dined on 17 November 2018
Overall 5food 4service 5ambience 5

It was my birthday and they arrange a lovely pudding with candles. Service was brilliant and atmosphere was perfect

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j
London
1 review
Dined on 17 November 2018
Overall 2food 1service 3ambience 2

very friendly staff but the food was really really poor. Jerusalem artichoke starter was rock hard and tasteless and the chips with the steak were raw in the middle. Flat iron chicken had a weird tasting coating - only nice thing was the desert. It is no where near the quality of the other 2 Charlotte's restaurants which is a shame.

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KB
London
1 review
Dined on 17 November 2018
Overall 5food 5service 4ambience 5

Great spot for brunch and cocktails! Highly recommend

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S
London
25 reviews
Dined on 14 November 2018
Overall 1food 1service 1ambience 2

I keep going back hoping service will improve. Never does although usually the food is ok when you eventually get it. Today it was just poor. Won’t be going back

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G
London
10 reviews
Dined on 9 November 2018
Overall 4food 3service 4ambience 5

Overall experience very good. Waiting staff were pleasant but did not pay particular attention to top up glasses etc nor did they have a good knowledge of the menu. Lovely surroundings with a buzzy atmosphere and music at perfect level for conversation.

Our starters were good but not outstanding. We ordered rib eye steaks as a main and these arrived luke warm, so that garlic butter they were served with barely melted and were a little chewy and sinewy- not the quality I would have expected... sides were decent but again not outstanding. I’ve enjoyed great meals here before so am not sure if this was an off day, but hopefully not a sign of things to come.

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DE
London
1 review
Dined on 9 November 2018
Overall 4food 3service 5ambience 5

Service was great, staff were very efficient and friendly. Food was a bit mixed, steak was very nice, my fish was raw in the middle, a little disappointing for the price.

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NK
London
1 review
Dined on 3 November 2018
Overall 5food 5service 5ambience 5

Really great local venue! Wonderful brunch. Friendly staff

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J
London
12 reviews
Dined on 2 November 2018
Overall 5food 5service 5ambience 5

My wife and I had a brilliant time here on a FrIday night. Great buzzy atmosphere, really positive energetic staff who really engaged with us at the bar and in the main restaurant, plus absolutely delicious food, wine and aperitifs. Classic Negroni plus Sidecar with cognac, followed by burrata and artichoke salad, lamb and cod loin with a wonderful Beaujolais Chateau Cambon, the godfather of Gamay, and a nice herbal tea. Brilliant food drink and service all round, plus the nice touch of calling me personally to confirm on the day. Probably, the best restaurant in Ealing :)

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OD
London
1 review
Dined on 2 November 2018
Overall 4food 4service 3ambience 5

Beautiful position. Food very good. Service was inconsistent as were the cocktails. Staff very nice.

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P
London
3 reviews
Dined on 1 November 2018
Overall 3food 3service 5ambience 5

I really like Charlottes especially the venue. I am happy the menu changed from sharing plates, however, although really tasty, it’s way too small for the price. It was a very expensive night so would only recommend for special occasions. Staff were great as was service.

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JB
Philadelphia
1 review
Dined on 31 October 2018
Overall 5food 5service 5ambience 5

Great food and very friendly and customer focused service. The bar manager is especially welcoming and has shared plans to offer more local beers in the future on a rotating basis. Lots of reason to keep going back.

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ST
London
1 review
Dined on 27 October 2018
Overall 3food 4service 5ambience 4

One of the better places in Ealing at the moment - service always good and standard of food is consistently high, but their prices for brunch are way to high. Spent £45 on brunch for 2 including service - just two dishes and some non—alcoholic drinks. Come on Charlottes - come up with some better value for a quick brunch. We were only there for 45 mins max!

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LP
London
2 reviews
Dined on 25 October 2018
Overall 4food 4service 4ambience 4

Good healthy food (lots of green vegetables). Nice place to bring people.

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DM
London
8 reviews
Dined on 24 October 2018
Overall 4food 4service 2ambience 3

Food considerably improved since last visit.
Service inattentive and overstretched.
Very noisy.

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W
London
15 reviews
Dined on 23 October 2018
Overall 4food 3service 4ambience 5

I love this place and go here all the time. On this occasion the food was not as good as usual, the cod had been poached in something verging on unpleasant, but there was already a mix-up with the dish so I didn't want to spoil the rest of our lunch by sending it back.
I really love this restaurant but this time it didn't come up to scratch. Service was friendly, as usual, and of course the atmosphere is top notch.

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F
London
4 reviews
Dined on 21 October 2018
Overall 5food 5service 5ambience 5

Went for Sunday brunch - food was fantastic, great service and a great selection. Great local restaurant.

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H
London
1 review
Dined on 21 October 2018
Overall 2food 2service 2ambience 4

Fairly bland and disappointing food, tiny portions for the price we paid. Overall, underwhelming, I wish more care and attention was given to our meal.

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RG
London
3 reviews
Dined on 17 October 2018
Overall 5food 5service 5ambience 5

Consistently excellent food and nice atmosphere. service was prompt and excellent - there when wanted but nt in an overbearing way.

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AM
London
1 review
Dined on 12 October 2018
Overall 3food 4service 1ambience 3

So disappointing as an upmarket restaurant is just what Ealing needs and food wise this is in par with its sister places in Ealing Common and Chiswick but badly let down by the poor service. It took over 20 minutes from drinks being ordered to bring served (we were sat opposite the bar!) and well over half an hour for our food to be brought out, that was with us asking twice. It was hard to get anyone’s attention to order further drinks and again we had to chase for these too. They then tried to clear away mains whilst we were still eating them. Everyone was very pleasant but it’s very galling to see staff congregating and seemingly doing nothing when you want their attention, we would have understood if the restaurant had been full but I doubt it was more than half full at any time we were there. The toilets were also filthy.

This was such a shame as we were scanning this as a potential birthday meal venue for a large group but we’ll now look elsewhere - so poor service has cost them a potential 1k in takings.

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AM
1 review
Dined on 12 October 2018
Overall 5food 5service 5ambience 5

We went on Friday night with some friends and really like the food and atmosphere. I really enjoyed the home made Bloody Mary!

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A
Seattle
2 reviews
Dined on 7 October 2018
Overall 5food 5service 5ambience 5

As always, Charlotte's W5 were great. Service is always friendly; with the staff cheerful and helpful, and the food is always a delight.

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EJ
London
2 reviews
Dined on 6 October 2018
Overall 2food 2service 2ambience 2

What a disappointment - we have enjoyed several meals here before so I booked a table to take some friends. I was really disappointed. The food was very mediocre, the service was quite poor (apart from one lovey young man) I also felt it was really poor value for money. The main courses are reasonable but starters, deserts and sides I feel are overpriced. The Resturant was very quiet for a Saturday night, which makes me think other people feel the same way. The service is sloppy and inattentive and just not up to scratch. Come on Charlottes W5 you need to improve as people are not willing to pay a lot of money for mediocre food, service and ambiance. Ealing needs a high quality restaurant.

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AH
London
1 review
Dined on 3 October 2018
Overall 4food 4service 4ambience 4

Very nice. Great menu and great service. Will be going again.

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JA
London
1 review
Dined on 1 October 2018
Overall 3food 2service 3ambience 4

The quality of the food was disappointing. the rare steak was not rare enough (someone else did get a proper rare steak, I was unlucky). The wine list was not good.

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DH
London
1 review
Dined on 30 September 2018
Overall 5food 5service 5ambience 5

Very tasty Sunday lunch and the portion was plentiful!
Have visited a few times now for a casual coffee stop, for brunch and Sunday lunch and I always enjoy it.

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MH
London
4 reviews
Dined on 30 September 2018
Overall 4food 4service 3ambience 5

Simple satisfying food excellently cooked. Restaurant is nicely decorated.

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NS
1 review
Dined on 29 September 2018
Overall 1food 2service 3ambience 2

Had so many mixed reviews in this restaurant we had been once when it opened and want overly impressed but thought we’d try again. The restaurant was so cold then they switched air con on during our meal, we asked for it to be switched off which our waiter agreed. I had the flat chicken it was tasty but warm not hot, the potato dauphinois was not cooked through the potatoes were still so hard to cut. Our waiter took them away and gave me some chips to be told the potato and chips are on the house?!! I should hope so, I wouldn’t expect to pay for uncooked potatoes and also pay for a side that I didn’t want in the first place. My husbands Caesar salad wasn’t presented well, the Parmesan shavings were do thick, seemed slap dash... There was a horrible burning smell during our meal which when we left I could smell in my clothes when I got home. Waiter from the Chiswick branch seemed ice a little slow bringing our cocktails and wine (only got them when our started arrived!) usually I’d expect to have these before we start eating. Unfortunately ww won’t be going again, shame as could be a lovely place but the food and staff/team didnt seem to gel with each other.... some waitresses looked like they didn’t want to be there.

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k
London
1 review
Dined on 29 September 2018
Overall 4food 4service 5ambience 4

Air of quality, attentive & friendly staff. The open chef's area is a nice / reassuring touch. Food was very good, cocktails were nice.

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HM
London
5 reviews
Dined on 29 September 2018
Overall 1food 4service 1ambience 4

Our waiter looked very tired and dull from the beginning. I wanted to be served someone who enjoys his job. Don't worry, I won't come back again.

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RG
London
1 review
Dined on 29 September 2018
Overall 3food 4service 3ambience 2

The food was good, although a little small.
The drinks where not great: we all had bloody Mary's and there was about 50ml of Worcester sauce which meant the drink was totally brown.
The music was weird... There was a musicals soundtrack on.

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