Awarded Bib Gourmand 2017, The Good Food Guide 2017 and Shortlisted Restaurant and Bar Design Awards 2016.
Our food menu takes you through the day from breakfast to dinner. Your favourite breakfast and brunch dishes are served daily from 8 am-3pm and from 12pm an exquisite selection of starters and mains are served.
The Conservatory Bar is the perfect spot to meet with friends over coffee or enjoy after-work drinks whilst our Stable Block provides stylish, high top tables that lend themselves perfectly to evening drinks and nibbles. Superfast WiFi and multiple plug points also mean you can work from Charlotte’s throughout the day.
PLEASE NOTE: We accept payment by debit cards, credit cards, AMEX and Apple Pay but not by cash or cheque.
Mains and drinks were good, but one of the desserts was inedible. We did receive complimentary desserts an an apology and the manager on duty was great but the waiters were rude and unhelpful. Overall the service was inattentive, we had to ask to order drinks and food, asked for condiments which never arrived and received attitude from the waitress who hadn’t spoke a word to us all evening, when we didn’t pay the entire OPTIONAL service charge of which she didn’t deserve any. Wouldn’t return based on this and should have listened to the other reviews which mainly focus on the bad service. It’s a shame as it has potential and had a good atmosphere but it’s pricey and you expect good service when you’re paying over the odds. The staff need more training!
We are regulars here and always enjoy a fab dining experience.
Great dinner and service at Charlotte’s! We really enjoyed the food and thanks for fitting us in.
Lovely food and service. Just small portions and pricey.
A super menu, with an interesting selection of drinks, made our Sunday night visit an excellent way to round off the weekend!
Great food, service and setting - would definitely recommend for a brunch with friends/family.
Top class restaurant with brilliant staff and unbelieveable food. What's not to love? :)
This simply might not be a place for me...but the menu is tempting...plenty of simple dishes and sides
A great great beverage programme and wine list...show me anyplace else in the area with Gruner and Chinon by the glass
But the layout and welcome is awkward...the lighting terrible in most places
Good food, attentive service....as always a good dining experience.
Great addition to Ealing dining scene. Excellent food and service. Very happy
Normally a great fan of Charlotte's W5 at lunch time. Visited on a friday night, it was admittedly busy but service patchy,eg forgot one of our side dishes needed several reminders. Also my friend needed to use accessible toilet ,very disappointed overflowing nappy bin, problem with the flush etc.
Service poor, food - half the table good n tasty ,half the table poor ,overcooked lamb and pork. Portion size for everyone tiny eg mackerel starter was a thin sliver, possibly half a fillet of a very small mackerel on some potatoes. Our table of 7 placed in the back corner which was brightly lit and no ambience. Despite being brightly lit staff seemed unaware of our presence. had to explain to barman how to make a moscow mule as the first one made was simply vodka, ginger beer, ice and a slice of lemon!
Excellent starters and mains. Desserts a little disappointing. Great service and overall good VFM. this was second visit and will happily go back again.
Braised beef was epic, love taking my daughter here we both love our treat
After main dish we were not asked if we wanted dessert, when we asked to see the dessert menu, we were told that kitchen was closed. I’ve been at the restaurant many occasions and this is the first time the service was not good.
The food and service were excellent - the venue is rather too large for our taste, particularly with its high ceilings; a rather noisy atmosphere.
Beautiful place, extraordinary food, outstanding service.
Perfect venue for a date night, professional friendly staff who know their stuff and recommended the perfect bottle of red to compliment our meals.
Also bubbly personalities and know how to have a laugh along with great service.
Very comfortable with a great atmostphere inside and out.
good experience, and good service, all was spot on, definitely will be back
Great food and venue - service was a little slow
First visit for a dinner and would recommend. The dinning area is airy with high ceilings, the tables are reasonably well spaced. The food and service was good, however the wine list could do with a few more reasonably priced bottles.
Very poor service. Food was ok, but for the price paid not as good as I was expecting. Wine is extortionate.
We celebrated our anniversary at Charlotte W5 and food was better than expected. Good service throughout. Highly recommended especially the earlier dining 3 course meal offer.
Really slow service.
Lovell restaurant in good location. Good atmosphere. Good dinner offer until 7pm
Valentine’s day & birthday rolled in one. Quieter than usual, very good service, choices a bit limited for the fixed menu (3 course lunch), should be more varied, prompt and very pleasant service.
Amazing food and drink and the service was outstanding. Cannot wait to visit again and would highly recommend.
We were served by Shirley amazing customer service so attentive, nothing was too much. We also spoke to a colleague called Stella, another fantastic colleague very knowledge and so friendly both these colleagues made our visit and are an asset to Charlottes W5
Lovely restaurant. The atmosphere is great. Went on a Sunday so was quite busy and had been before on a week night so already knew it was good. The food is good just quite pricey as the plates aren't very big. Generally would recommend but people should be aware that it is on the pricier side.
We had a lovely brunch...the options on the menu sounded amazing. We ordered a dish each and a few items to share for sides. The portions were quiet small compared to other places we have been and not the best we have had. We also ordered a starter of foccacia and an artichoke dip which was delicious but the issue is they give so much of the dip and only 3-4 strips of the bread (like a small slice cut into strips)...so I asked for some more bread and was bought a whole new portion which we were charged for again. Thought it was a bit pointless as we had so much dip left anyway from the first portion and didn't need a new portion. The tomatoes relish which is served with the hash browns is delicious. Coffees were amazing! Service was the best thing here...polite and fairly quick...overall a nice brunch but nothing special for the price we paid. Wouldn't go back as I don't think it was worth the final amount. Service and waiting staff were great though! Also we mentioned we were celebrating something and this was never acknowledged at all....which makes me think it's pointless asking us to specify this. Other places have made an effort to make the experience special..but not here.
Service excellent and very good food, superb wine list compliments this restaurant
The food was fantastic, however we found the service to be really poor. We waited over 15 minutes from the time we were seated to being offered a drink (we had to chase down the staff). This continued as a theme all the way through until the point where we had to chase down the bill 3 times when leaving.
I've been to all Charlotte's restaurants. I've been to Charlotte's W5 3 times now. I visited when it first opened up and I preferred the small plates and sharers. While I can understand if it was a business decision to move away from small plates, I feel the menu is now way too meaty and grill focused. Charlotte's has always been elegant and seasonal food. The setting is so lovely, I just wish the food wasn't so heavy.
Food was really very good. And a good wine list but if you buy by the glass you get a very small glass of wine.
Service was pretty good but not always easy to get attention of the staff.
The ambience was ok as it was a quiet-ish Sunday night. I love the feel of the place though.
Mix up over starters and late side dishes. However, mains and deserts compensated.
Music playlist not well matched and detracted from atmosphere. Cha-cha slide and shaggy!!
We visited on a Sat lunchtime and were looking forward to our meal which generally did not disappoint. I found the starters a bit misleading as I chose the artichoke salad as I thought this would be light, however it was a very substantial dish & I ended up having my husbands choice which was the smoked haddock as this was extremely light & tasty.
The fish for main was excellent - beautifully cooked through & very satisfying to eat. However my husband's sirloin steak, although tasty, was half fat and therefore not good value for money or a pleasant eat, as he ended up with a plate full of fat and spent most of his time having to cut it all off and investigate whether fat or meat before eating most mouthfuls - not pleasant!
When we were originally asked by a member of staff if everything was ok, we had just started the meal, so hadn't realised the extent of the fatty steak, but we mentioned this to our waiter who shrugged it off initially. My husband then reiterated that he really wasn't happy with it, the waiter then said he would see what he could do. He then came back when clearing the plates to say that after speaking to the chef, that was how their steak came. All in all we had a total of 5 conversations about it, which was not how we wanted to spend our meal, and felt that this could have been dealt with much quicker i.e. an acknowledgment of the fact- as it was clear to see the amount of fat on the steak, and a small gesture of goodwill would have sorted it - not the protracted way of making this an issue throughout our meal.
Needless to say we didn't stop for pudding or coffee - a shame as generally the food was good.
Excellent brunch venue
The manager was very hospitable but shame about some of the waiter staff as they were less attentive, rather blunt when serving and taking orders. It lets the beautiful space and good down.
We went for the early bird menu so was good value with a drink, otherwise expensive. The restaurant wasn't very busy. The food was lovely deserts amazing. Service was friendly. Would recommend.
Service was very attentive from start to finish. The food was good but some items on the roast like the Yorkshire puddings were not very warm at all and not enough side veg as they are put onto a side dish for everyone to share that orders a roast dinner.