Charlotte's W5

4.1
754 reviews
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£25 and under
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British
Top tags:
  • Good for a Date
  • Brunch
  • Neighbourhood Gem
Charlotte's W5 is a celebration of craft and provenance where we make your day, every day.

Awarded Bib Gourmand 2017, The Good Food Guide 2017 and Shortlisted Restaurant and Bar Design Awards 2016.

Our food menu takes you through the day from breakfast to dinner. Your favourite breakfast and brunch dishes are served daily from 8 am-3pm and from 12pm an exquisite selection of starters and mains are served.

The Conservatory Bar is the perfect spot to meet with friends over coffee or enjoy after-work drinks whilst our Stable Block provides stylish, high top tables that lend themselves perfectly to evening drinks and nibbles. Superfast WiFi and multiple plug points also mean you can work from Charlotte’s throughout the day.

PLEASE NOTE: We accept payment by debit cards, credit cards, AMEX and Apple Pay but not by cash or cheque.
What 754 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
food
4.0
service
4.2
ambience
3.7
value
Noise · Moderate
83% of people would recommend it to a friend
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SR
London
11 reviews
Dined 4 days ago
Overall 4food 5service 4ambience 4

Usual high standard across the board.
On this occasion the lamb at lunch was a bit disappointing and could have benefited from a sauce.

S
Calgary
9 reviews
Dined 5 days ago
Overall 5food 5service 4ambience 5

Great location ( we were meeting Friends from USA ) who were travelling from Heathrow ) - classy resturant with food that has a modern twist . my only little gripe was the service was a bit clumsy but that could easily be trained . The staff were polite and attentive .
If we are back in the area we will defiantly visit again .

ML
London
1 review
Dined on 11 August 2019
Overall 3food 2service 3ambience 3

A mediocre roast sunday lunch in a slightly soulless location within a new shopping area in Ealing that is struggling to attract customers.

T
Bristol
7 reviews
Dined on 11 August 2019
Overall 5food 5service 5ambience 4

Was a splendid visit from start to finish. Lovely warm welcome and best table in the house upstairs in the corner with a full view of Park. Lovely food beautifully presented and served by a very knowledgeable team of waiters, a sommelier and Maitre D. All concerned that we should have a relaxing enjoyable experience and they delivered. We wondered why the vegetables we had eaten as part of the starters on the Set Menu were the same ones served with the sole main course-slightly unimaginative but that was our only bit of feedback for the restaurant. It deserves to do well with high standards across the board.

K
1 review
Dined on 9 August 2019
Overall 4food 2service 4ambience 3

Food was quite poor sadly, the steak wasn’t very good and the sauce with it was watery and the main veg dish was a little tasteless

JW
1 review
Dined on 7 August 2019
Overall 5food 5service 5ambience 5

We had a lovely evening at Charlotte's W5 recently and left as very happy customers. The food was fantastic and the staff friendly and happy too!

MC
London
1 review
Dined on 6 August 2019
Overall 5food 5service 4ambience 4

I used to be a regular lunchtime diner but slow service, limited menu choice and smaller portions previously disappointed so I dined elsewhere. You have returned to your former glory! Burrata & braised beef were exquisite! My compliments to the chef.

HS
London
1 review
Dined on 3 August 2019
Overall 4food 5service 5ambience 5

My husband brought me to Charlottes on Saturday as I need a break from family grieving/moving ...Charlottes’ was inviting, friendly, provided excellent food and a super evening out!

JA
London
1 review
Dined on 3 August 2019
Overall 5food 5service 5ambience 5

Great variety of food as always with very attentive and helpful staff.

SR
London
12 reviews
Dined on 2 August 2019
Overall 4food 4service 4ambience 4

Had the fixed price lunch menu as usual as it is very good value.
Doesn’t look a lot on the plate but after three courses it certainly is enough.
Food was very good and the service was also very good.

K
London
24 reviews
Dined on 1 August 2019
Overall 5food 5service 5ambience 5

Food was spectacular as always...sea bream was amazing

AW
London
3 reviews
Dined on 27 July 2019
Overall 3food 3service 4ambience 4

Overall good food and menu, however, poor range of non-alcoholic drinks which needs improvement!

L
London
1 review
Dined on 27 July 2019
Overall 5food 5service 5ambience 5

My favourite restaurant for a weekend brunch with friends. Love this place.

HL
London
163 reviews
Dined on 27 July 2019
Overall 4food 3service 4ambience 4

It's a nice ambience. My husband enjoyed his breakfast, I had the same and didn't enjoy it so much so it must be a 'taste' thing.

GH
London
6 reviews
Dined on 24 July 2019
Overall 4food 4service 3ambience 4

We sat outside for dinner on a lovely warm evening. The restaurant looked very pretty. I had a great G&T to start with. We ate Bavette steaks which were cooked just as we requested and had side orders of chips and salad. The service unfortunately was not great as there was quite a delay in getting the steaks and the side orders. We were asked if we’d like to see the dessert menu but it never came. Then we were told that the outside area was closing so we’d have to go inside. We chose not to. We had a £20 voucher which made the meal good value but the service really needs to improve!

PS
London
1 review
Dined on 24 July 2019
Overall 5food 5service 5ambience 5

Altogether a very enjoyable experience and would certainly go there again.Very friendly staff and welcoming to children.

SL
London
1 review
Dined on 21 July 2019
Overall 4food 4service 4ambience 3

I had read a few reviews prior to going, some of which that weren't overly complementary, but I was pleasantly surprised. My partner & I went with our 14 month daughter to sample the Sunday roast which I must say was really good and service was pretty quick.
I would say that dishes are at the pricier end compared with other restaurants in the area, but overall we enjoyed it and would go back.

OT
London
1 review
Dined on 21 July 2019
Overall 4food 4service 3ambience 3

Nice food. Steak a little fatty and service a bit slow. Very quiet for weekend.

JD
London
2 reviews
Dined on 20 July 2019
Overall 4food 5service 4ambience 3

As occasional supporters of CHARLOTTES W5 my wife and I wondered if new chefs had been taken onboard by this local 'chain' here in Ealing. A revelation took place across our otherwise time-strapped lunch date at this Ealing centre restaurant in the new-ish Dickens Yard development. Time only for one Main Course each - an absolutely faultless result between Sea Bass on a bed of wild mushrooms and a perfectly slow-braised steak with rich, rich 'jus' as the basis for its sauce, plus a braised carrot and the classiest creme de pommes de terre that I've ever encountered. If this is bistro food - so let it be! It struck both of us that Charlottes W5 had been stepping up its game recently. Really memorable dishes, both of them, preceded simply by a pre-starter of a good Focaccia with a garlic mayonnaise. (Keep that one classic, though, simply with a good peppery olive oil 'dunk'.)
Cost for 2? Under £46 .. Top VFM, I'd say!

JM
1 review
Dined on 13 July 2019
Overall 3food 3service 3ambience 4

Was last there in January- we were very disappointed to see the same menu still in place. Winter greens, turnip, Jerusalem artichokes etc are hardly seasonal.
The service was a little too officious and when we asked for the bill, we waited 20 mins for it to arrive (despite the restaurant being very quiet)

SJ
1 review
Dined on 12 July 2019
Overall 4food 4service 4ambience 5

Nice relaxed feel to the place. Food was good. Mackerel starter and flat iron chicken mains particularly good. Service OK. Would definitely recommend.

AA
London
8 reviews
Dined on 10 July 2019
Overall 4food 4service 4ambience 4

We had a very nice table outside on the patio. Starter, main course and dessert was very good as were the drinks. We took advantage of the "Early Dinner Offer" which is from 5.30 to 7.00pm and slightly cheaper than "a la carte". Very pleasant atmosphere all round.

OT
London
6 reviews
Dined on 10 July 2019
Overall 5food 5service 5ambience 5

Really delicious meal, had the mackerel ceaser salad starter, and a succulent flavourful flat iron chicken main which was generous in portion, satsuma curd and meringue desert with exquisite shortbread. We got the lunch set menu and it was well worth the money, definitely going back. We sat outside and it really is a little oasis away from the main broadway, however I'm sure if the weather was not as fine you would be equally happy in the conservatory or inside, as both are aesthetically pleasing areas to take lunch 😁

R
London
18 reviews
Dined on 8 July 2019
Overall 3food 4service 2ambience 3

Disappointing - food good but very abrupt grumpy waitress .

R
London
2 reviews
Dined on 6 July 2019
Overall 4food 4service 5ambience 4

Delicious brunch, good friendly service from a welcome edition to ealings local restaurant scene.

JJ
London
1 review
Dined on 5 July 2019
Overall 5food 5service 5ambience 5

Fantastic location and amazing to sit out on a nice summers evening.

OT
London
3 reviews
Dined on 30 June 2019
Overall 5food 5service 4ambience 5

Great atmosphere and menu! Loads of gluten free options

AV
1 review
Dined on 29 June 2019
Overall 2food 1service 2ambience 2

I usually love Charlottes, but the food on Saturday was not up to standard at all. We ordered a chicken ceaser salad and it was cobbled together with the coronation chicken (one of their starters) instead of the usual grilled chicken that is served with the salad. It was clear the staff were distracted, and we paid full wack for something where the flavours didn't even go together. We go to Charlottes a lot, and I hope that this was just a one off bad experience and it wont start a pattern as it is usually such a delight to eat there and I look forward to it... I think that is why I was so disappointed on Saturday as I wish I had gone to another restaurant.

AS
1 review
Dined on 28 June 2019
Overall 4food 4service 4ambience 5

A really nice place with a great vibe... only negative is that they do not have a license to keep the patio open until closing.

MB
London
1 review
Dined on 26 June 2019
Overall 3food 3service 4ambience 4

Came for cocktails and nibbles. Overpriced for what you get. Unfortunately, lots of style but not very much substance. Cocktails were incredibly weak (Margarita and Paulina) didn’t even taste like they had a full measure in them. Very disappointing considering how much they charged for them!

L
London
10 reviews
Dined on 24 June 2019
Overall 4food 4service 4ambience 4

Quiet on monday made for a slightly unusual experience but all good.

NH
London
1 review
Dined on 22 June 2019
Overall 5food 5service 5ambience 5

Nothing was too much trouble and we really challenged them. We were a group of 6 that dropped to 5. Some of us ate and others only had a coffee. Everything was lovely and we felt very welcomed and not rushed.

p
London
1 review
Dined on 22 June 2019
Overall 1food 2service 1ambience 3

Went for brunch, poached eggs turned up raw so sent it back. Received another which was ok. Avocado was clearly kept in fridge so eggs were cold by the time it was brought or. No apology and waitress behaved as those customers were an incovenice. At £9.50 per dish it wasn’t cheap and we expected more. Will never go back and absolutely would not recommend.

JJ
Washington DC
4 reviews
Dined on 22 June 2019
Overall 3food 3service 2ambience 4

A lovely sunny spot for a Saturday brunch. Service was a little haphazard but got there in the end. Food was ok but not outstanding with the quantity of the French toast with bacon and egg being a little disappointing. In short a good location with average service and food.

MG
London
1 review
Dined on 21 June 2019
Overall 5food 4service 5ambience 5

Trendy Ealing eatery which is tastefully designed and has a good atmosphere. The 3 course set meal with drink is particularly good value for money. The artichoke salad to start is divine, the sea bass is good but the sauce is a little too creamy for my liking. Pear and quince crumble with pouring custard finished the meal well - lovely crunchy crumble topping with slightly spiced sticky fruit underneath. I'd definitely recommend for a meal out.

OT
London
3 reviews
Dined on 16 June 2019
Overall 2food 3service 1ambience 4

Terrible service
Staff was not welcoming or knowledgeable about the dishes.
Few items on the menu were not available but we were not told of this when we sat down.
While there, we saw a table of four whom sat down and was ready to order but later walked out. We assumed this may be because when they comes to order, items were not available but this could have been avoided had staff been proactive and more knowledgeable.

JP
London
1 review
Dined on 16 June 2019
Overall 2food 1service 4ambience 4

Unfortunately this wasn’t our best experience. We went for a Father’s Day lunch & almost everything went wrong. They got a lot of our order wrong, the food was bland, not cooked well (undercooked steak & overcomes chicken). The staff were great, replaced our steak and tried hard to rectify the mistakes, but it wasn’t a pleasant lunch food wise. It cost me £216 and I felt hungry and dissatisfied afterwards.

S
London
12 reviews
Dined on 16 June 2019
Overall 3food 3service 3ambience 4

Service extremely slow, food needs to improve. Steak left lot to be desired for.
Dessert - Sticky Toffee Pudding was good!!

Not value for money in summary. Disappointed.

K
1 review
Dined on 16 June 2019
Overall 3food 4service 1ambience 4

Great venue, lovely food, just was let down by terrible service!!!

c
London
1 review
Dined on 15 June 2019
Overall 2food 3service 2ambience 4

Disappointing meal. Menu choice was limited with nothing interesting or exciting on the menu. Ended up having Caesar salad myself and my wife had the seabed (pretty pedestrian choices). However it was the service that disappointed us most of all. They brought our main out before our starter and so I am fairly sure our mains sat under the heat lamp for 20 minutes or so. For not the first time, the excuse we received was 'sorry - the staff who served you was in training' - this seems to be a regular excuse/theme for this restaurant.. Maybe they need to work on retaining their staff otherwise they are going to continue hemorrhage customers (like us) whose experiences seem to get worse each time we go...

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