Charlotte's W5

4.0
734 reviews
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£25 and under
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British
Top tags:
  • Good for a Date
  • Brunch
  • Lunch
Charlotte's W5 is a celebration of craft and provenance where we make your day, every day.

Awarded Bib Gourmand 2017, The Good Food Guide 2017 and Shortlisted Restaurant and Bar Design Awards 2016.

Our food menu takes you through the day from breakfast to dinner. Your favourite breakfast and brunch dishes are served daily from 8 am-3pm and from 12pm an exquisite selection of starters and mains are served.

The Conservatory Bar is the perfect spot to meet with friends over coffee or enjoy after-work drinks whilst our Stable Block provides stylish, high top tables that lend themselves perfectly to evening drinks and nibbles. Superfast WiFi and multiple plug points also mean you can work from Charlotte’s throughout the day.

PLEASE NOTE: We accept payment by debit cards, credit cards, AMEX and Apple Pay but not by cash or cheque.
What 734 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
3.9
service
4.2
ambience
3.7
value
Noise · Moderate
83% of people would recommend it to a friend
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JM
1 review
Dined on 13 July 2019
Overall 3food 3service 3ambience 4

Was last there in January- we were very disappointed to see the same menu still in place. Winter greens, turnip, Jerusalem artichokes etc are hardly seasonal.
The service was a little too officious and when we asked for the bill, we waited 20 mins for it to arrive (despite the restaurant being very quiet)

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SJ
1 review
Dined on 12 July 2019
Overall 4food 4service 4ambience 5

Nice relaxed feel to the place. Food was good. Mackerel starter and flat iron chicken mains particularly good. Service OK. Would definitely recommend.

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AA
London
8 reviews
Dined on 10 July 2019
Overall 4food 4service 4ambience 4

We had a very nice table outside on the patio. Starter, main course and dessert was very good as were the drinks. We took advantage of the "Early Dinner Offer" which is from 5.30 to 7.00pm and slightly cheaper than "a la carte". Very pleasant atmosphere all round.

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OT
London
6 reviews
Dined on 10 July 2019
Overall 5food 5service 5ambience 5

Really delicious meal, had the mackerel ceaser salad starter, and a succulent flavourful flat iron chicken main which was generous in portion, satsuma curd and meringue desert with exquisite shortbread. We got the lunch set menu and it was well worth the money, definitely going back. We sat outside and it really is a little oasis away from the main broadway, however I'm sure if the weather was not as fine you would be equally happy in the conservatory or inside, as both are aesthetically pleasing areas to take lunch 😁

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R
London
18 reviews
Dined on 8 July 2019
Overall 3food 4service 2ambience 3

Disappointing - food good but very abrupt grumpy waitress .

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R
London
2 reviews
Dined on 6 July 2019
Overall 4food 4service 5ambience 4

Delicious brunch, good friendly service from a welcome edition to ealings local restaurant scene.

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JJ
London
1 review
Dined on 5 July 2019
Overall 5food 5service 5ambience 5

Fantastic location and amazing to sit out on a nice summers evening.

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OT
London
3 reviews
Dined on 30 June 2019
Overall 5food 5service 4ambience 5

Great atmosphere and menu! Loads of gluten free options

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AV
1 review
Dined on 29 June 2019
Overall 2food 1service 2ambience 2

I usually love Charlottes, but the food on Saturday was not up to standard at all. We ordered a chicken ceaser salad and it was cobbled together with the coronation chicken (one of their starters) instead of the usual grilled chicken that is served with the salad. It was clear the staff were distracted, and we paid full wack for something where the flavours didn't even go together. We go to Charlottes a lot, and I hope that this was just a one off bad experience and it wont start a pattern as it is usually such a delight to eat there and I look forward to it... I think that is why I was so disappointed on Saturday as I wish I had gone to another restaurant.

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AS
1 review
Dined on 28 June 2019
Overall 4food 4service 4ambience 5

A really nice place with a great vibe... only negative is that they do not have a license to keep the patio open until closing.

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MB
London
1 review
Dined on 26 June 2019
Overall 3food 3service 4ambience 4

Came for cocktails and nibbles. Overpriced for what you get. Unfortunately, lots of style but not very much substance. Cocktails were incredibly weak (Margarita and Paulina) didn’t even taste like they had a full measure in them. Very disappointing considering how much they charged for them!

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L
London
10 reviews
Dined on 24 June 2019
Overall 4food 4service 4ambience 4

Quiet on monday made for a slightly unusual experience but all good.

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NH
London
1 review
Dined on 22 June 2019
Overall 5food 5service 5ambience 5

Nothing was too much trouble and we really challenged them. We were a group of 6 that dropped to 5. Some of us ate and others only had a coffee. Everything was lovely and we felt very welcomed and not rushed.

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p
London
1 review
Dined on 22 June 2019
Overall 1food 2service 1ambience 3

Went for brunch, poached eggs turned up raw so sent it back. Received another which was ok. Avocado was clearly kept in fridge so eggs were cold by the time it was brought or. No apology and waitress behaved as those customers were an incovenice. At £9.50 per dish it wasn’t cheap and we expected more. Will never go back and absolutely would not recommend.

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JJ
Washington DC
2 reviews
Dined on 22 June 2019
Overall 3food 3service 2ambience 4

A lovely sunny spot for a Saturday brunch. Service was a little haphazard but got there in the end. Food was ok but not outstanding with the quantity of the French toast with bacon and egg being a little disappointing. In short a good location with average service and food.

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MG
London
1 review
Dined on 21 June 2019
Overall 5food 4service 5ambience 5

Trendy Ealing eatery which is tastefully designed and has a good atmosphere. The 3 course set meal with drink is particularly good value for money. The artichoke salad to start is divine, the sea bass is good but the sauce is a little too creamy for my liking. Pear and quince crumble with pouring custard finished the meal well - lovely crunchy crumble topping with slightly spiced sticky fruit underneath. I'd definitely recommend for a meal out.

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OT
London
3 reviews
Dined on 16 June 2019
Overall 2food 3service 1ambience 4

Terrible service
Staff was not welcoming or knowledgeable about the dishes.
Few items on the menu were not available but we were not told of this when we sat down.
While there, we saw a table of four whom sat down and was ready to order but later walked out. We assumed this may be because when they comes to order, items were not available but this could have been avoided had staff been proactive and more knowledgeable.

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JP
London
1 review
Dined on 16 June 2019
Overall 2food 1service 4ambience 4

Unfortunately this wasn’t our best experience. We went for a Father’s Day lunch & almost everything went wrong. They got a lot of our order wrong, the food was bland, not cooked well (undercooked steak & overcomes chicken). The staff were great, replaced our steak and tried hard to rectify the mistakes, but it wasn’t a pleasant lunch food wise. It cost me £216 and I felt hungry and dissatisfied afterwards.

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S
London
10 reviews
Dined on 16 June 2019
Overall 3food 3service 3ambience 4

Service extremely slow, food needs to improve. Steak left lot to be desired for.
Dessert - Sticky Toffee Pudding was good!!

Not value for money in summary. Disappointed.

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K
1 review
Dined on 16 June 2019
Overall 3food 4service 1ambience 4

Great venue, lovely food, just was let down by terrible service!!!

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c
London
1 review
Dined on 15 June 2019
Overall 2food 3service 2ambience 4

Disappointing meal. Menu choice was limited with nothing interesting or exciting on the menu. Ended up having Caesar salad myself and my wife had the seabed (pretty pedestrian choices). However it was the service that disappointed us most of all. They brought our main out before our starter and so I am fairly sure our mains sat under the heat lamp for 20 minutes or so. For not the first time, the excuse we received was 'sorry - the staff who served you was in training' - this seems to be a regular excuse/theme for this restaurant.. Maybe they need to work on retaining their staff otherwise they are going to continue hemorrhage customers (like us) whose experiences seem to get worse each time we go...

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KO
London
1 review
Dined on 15 June 2019
Overall 2food 1service 3ambience 3

Unfortunately, we did not have a pleasant experience at your restaurant. The chips were dry and hard and seemed to be sat on a hot plate for many hours. The fish was not seasoned and overall all our food was very bland. Not enough vegetarian options.

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TP
London
4 reviews
Dined on 15 June 2019
Overall 5food 5service 5ambience 5

The early diner deal offers great value for great food and the Libyan red that was recommended proved to be outstanding.

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A
London
31 reviews
Dined on 13 June 2019
Overall 3food 1service 2ambience 2

Food was terrible. Had the flat iron chicken that was incredibly bland and tasteless. It’s gone downhill.

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R
London
18 reviews
Dined on 10 June 2019
Overall 4food 4service 4ambience 3

Great food and the staff were politely unfazed when half our group were unable to get to Ealing due to the rain!
Attentive staff, polite and food arrived swiftly.

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W
London
20 reviews
Dined on 8 June 2019
Overall 5food 5service 4ambience 5

I have been going to Charlotte's W5 ever since it's opened, and whilst I have always loved the ambiance the service, whilst always friendly, has been hit and miss due to its usual slowness, and the food has varied heavily in quality. The food on this occasion, however, was outstanding. Granted, I tried dishes that I had not previously had (fish for both a starter and a main), however, with the 50+ times I have dined here I can only imagine the kitchen has taken a significant step forward to up the stakes! Thank you, Charlotte's W5. An outstanding experience from start to finish!

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PN
Yorkshire
2 reviews
Dined on 8 June 2019
Overall 4food 5service 4ambience 5

Nice place , good service and food , nice selection of drinks. Not mind blowing but good quality and good value

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PG
London
2 reviews
Dined on 2 June 2019
Overall 4food 4service 2ambience 4

Service needs to improve before I’d recommend : unfriendly staff and very slow to address our table (it wasn’t busy) Food was surprisingly okay though.

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CW
London
3 reviews
Dined on 2 June 2019
Overall 5food 5service 4ambience 5

Great food and atmosphere. Staff a bit slow on more than one occasion.

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S
London
11 reviews
Dined on 1 June 2019
Overall 4food 3service 4ambience 5

Service, location, ambience are best and excellent!
Food is good, but definitely has room for improvement. Poached eggs on Avocado with chilli, eggs were smaller than anticipated, needs flavour and needs to have a wow factor!
Location is fab! So once good improves it will be one the best places to eat in Ealing.

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OT
San Francisco
1 review
Dined on 29 May 2019
Overall 4food 4service 4ambience 4

Good location in Ealing - service was good...

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CN
London
5 reviews
Dined on 29 May 2019
Overall 4food 4service 4ambience 3

Lovely looking restaurant. Pretty quiet in there so bit strange that they sat 2 of us right next to another table for 2 when there were loads of empty tables around. Food was tasty, although my Caesars salad had too much dressing. Service good but a bit abrupt at times and few smiles. Enjoyable nonetheless. Problem with ladies loo though with no water coming out of taps! That definitely needs sorting.

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Q
London
7 reviews
Dined on 28 May 2019
Overall 5food 5service 5ambience 5

Birthday supper - was lovely

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D
1 review
Dined on 27 May 2019
Overall 1food 2service 1ambience 4

Sadly, absolutely horrendous service from waiters. Not only was our allocated waiter rude and sharp, other waiters were completely unapproachable, especially towards my Grandmother when she asked for directions to the toilets. I was truly appalled. The food isn’t anything above standard. I had opted for a somewhat dire cauliflower and broccoli dish and somehow the cauliflower was burnt and chewy. Only visit if you’re down for rude service, overpriced fries served in saucepans and mortgage inducing prices. Ps don’t ask for sauce or salt and pepper - the servers will hate you even more.

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EG
London
28 reviews
Dined on 26 May 2019
Overall 2food 2service 2ambience 4

we've been a number of times to Charlotte's W5 and I'm afraid to say this was by far the most disappointing visit - which is a great shame as it is normally such a good restaurant, arguably the best one in Ealing. Our main issue is that we both ordered steak: my wife's sirloin was inedible, so tough she could hardly cut it. I could not believe it has been allowed through the pass. My ribeye was OK, though no more than that. In fairness the manager did handle it well and did not charge for the steak but we were shocked when he admitted they were having problems with the quality of the meat they were getting, but if that's the case they should look to a new supplier. We were told by one of the waiting staff that at least one other customer that evening had sent back their steak. The waiting staff were very good but I did get the impression the restaurant was a bit short staffed that night. I think we'd need a bit of persuading before we return.

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MM
London
7 reviews
Dined on 25 May 2019
Overall 5food 5service 5ambience 5

Amazing food and service for my wife’s birthday

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t
London
16 reviews
Dined on 25 May 2019
Overall 3food 4service 2ambience 2

We enjoyed our meal on the whole, although my husband found the skin on his chicken too salty for his taste (the skin on my guinea fowl was also salty, but I like it that way) and I would have welcomed less kale and more parsnip puree on my dish. Service to start with was rather brusque even though the restaurant wasn't that busy - the waiter taking our order had an off-hand manner and the waitress who brought our drinks put them down on the table without saying a word and was already turning away as she did so. The waiter did however warm up a bit as the meal went on, and a friendlier waitress brought our food. However it was a marked contrast to the super friendly service we used to get in Charlotte's Place.

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T
Toronto
1 review
Dined on 24 May 2019
Overall 3food 3service 2ambience 4

I felt the service was a bit too pushy. We were constantly interrupted and asked if we wanted more drinks, even before we'd finished our current drinks, and the waitress seemed impatient with us as we were decided what to order. It felt transactional, especially at the end when we felt we being rushed to leave, even though there were plenty of empty tables.

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KR
London
2 reviews
Dined on 18 May 2019
Overall 3food 2service 2ambience 3

I don't like writing this review but surprisingly our experience on Friday night wasn't great. I've had lovely meals with you before, so am allowing for it to be an "off"night!
Service not amazing, although our waiter was lovely, just the whole restaurant did not have the feel of a "well oiled machine".
The cocktails and wine were delicious, so definitely credit where credit's due!
The food? Quite nice. Had to send back the bavette steak as both were blue (we asked for rare). They took a long time to be redone (despite my pleading for them to just cook those steaks a bit more, they gave us new ones)....the new ones were still a bit blue so had to leave some of it. Apparently the chef was swearing in the kitchen when they had to be redone.
Also - sides - both chips and side salad were underseasoned - very unusual for a dressing to be so unsalted! Watercress and tomato that came with steak was not dressed (a mistake perhaps? Although the second versions were also not dressed) as indicated on the menu so therefore v boring..
And last niggle - chips came on a tiny china plate, not even side plate sized, very mean...and the salad came in a tiny metal skillet?! Side salads should be in BOWLS!!!
I hate to be pernickerty but I guess you might prefer that to me just not coming again - often it's those little details that put people off a restaurant.
We had been to Cote the night before and I hate to say it but it was better in all ways...I hate to say that because I know you pitch yourself higher than that...but it really was better.
Really hope Charlotte's W5 succeeds...it could be a great neighbourhood place.

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AB
Kent
1 review
Dined on 18 May 2019
Overall 4food 4service 2ambience 4

The waiter was very accommodating when we requested a table inside rather than the conservatory, which we appreciated, since it was VERY noisy in the conservatory and we could not hear each other talk.
Unfortunately however we found our waitress at the table a little rude, and felt as if we were a bit of a nuisance when we asked if we could have a little longer to look at the menu. We had only been sat down for 2 minutes before she came to ask if we were ready to order! When we then said we needed more time she disappeared for a long time and we had to ask to order. The foccacia bread that we had ordered also appeared to be forgotten since we had to ask for that when all of the other starters had come out.
The food overall was very tasty, but somewhat overpriced. 2 mushrooms for £3!?
A nice evening, but disappointed in particular by the service we received at the table and the price.

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