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Awarded Bib Gourmand 2017, The Good Food Guide 2017 and Shortlisted Restaurant and Bar Design Awards 2016.
Our food menu takes you through the day from breakfast to dinner. Your favourite breakfast and brunch dishes are served daily from 8 am-3pm and from 12pm an exquisite selection of starters and mains are served.
The Conservatory Bar is the perfect spot to meet with friends over coffee or enjoy after-work drinks whilst our Stable Block provides stylish, high top tables that lend themselves perfectly to evening drinks and nibbles. Superfast WiFi and multiple plug points also mean you can work from Charlotte’s throughout the day.
PLEASE NOTE: We accept payment by debit cards, credit cards, AMEX and Apple Pay but not by cash or cheque.
We booked a table which was confirmed but when we got there the restaurant was closed due to flooding. I know these things happen but what would have been useful is to tell the booked customers that their table would not be available asap. This way we won't be going door to door to nearby places to see if they can accommodate a party of 5 on a Friday night in December...
The restaurant is currently closed so opentable should never have allowed this booking to go ahead - we turned up and the restaurant was shut due to a flood..... I have been to the restaurant before though and it was great - I am really annoyed with opentable though....
We made a reservation and turned up to find a note on the window to say there had been flooding and the restaurant was closed as a result. Very sad that this happened as know how stressful this can be but am wondering why customers who had booked weren’t alerted.
Charlottes W5 used to be one of our favourite places to eat and to entertain friends but recently things seem to have gone a bit wrong here. When we arrived we were told that most of the fresh fish dishes were not available because the supplier had not delivered - possibly a worrying sign?The sweet potato gnocchi were not good, the other mains were ok. The service however was very patchy and not up to standard for the prices they charge, in my opinion. it wasn't busy but we had to attract attention to order and ask for the drinks menu twice. Chips were forgotten, coffee was forgotten, the staff looked harassed. On the plus side, the starters arrived promptly and were good (although for some reason the Caesar salad was not available? Odd) and the waitress offered a free pudding in exchange for one plate of uneaten gnocchi. We may return ourselves but regrettably I don't think we'll be taking the chance of inviting friends there again.
Underwhelming for the price. Lovely setting but staff are overstretched and the food is overpriced.
Quiet Tuesday night. Given a dark table in corner made darker still when lights were over dimmed. Difficult to read menu. Service VERY patchy - spent a lot of time trying to attract attention whilst bar team studiously avoided eye contact and tapped away at phones. GRRR. Food pretty good, pricing ok. If they pick up the service levels could be a cracking place.
Fantastic value lunch menu. Food, wine and atmosphere that you expect from a ££££ restaurant, with a bill that you could easily run up in Pizza Hut. I would not hesitate to recommend it.
Rather too much raw onion with octopus starter but Manager appreciated the feedback as this was a new dish. Slightly too much butter in my risotto but otherwise excellent. Great evening overall. Outside area looked very welcoming too.
Great it’s just a tad bit expensive
Made reservation. Gave credit card. Travelled hour across London. We walk in and they said we are closing early. Disappointing.
Stunning food, freshly prepared and of a high quality. Well worth the price and another visit to try more from the menu
Friendly service, not to fussy but attentive at the right times
The food was delicious and Charlotte’s has a good vibe, but there were a few things which were quite disappointing and undermined the experience a bit, eg being sent to the bar on arrival because people were still eating at our table, only to be shown to a table which was empty all along 10mins later; finding out on a Saturday night that over half the starters on the menu had already gone; waiting for 45mins for our main course; being served the wrong pudding despite the waitress writing it down twice.
First time here, not going to return. Really slow service and it wasn’t very busy, starters were pretty poor and the main (ribeye) was tough meat. Ambience didn’t feel very good for a quiet dinner with my wife, tables are very close to each other to pack people in. Not impressed, though I would say that this same chain’s restaurant in Turnham green is a thousand times better, so would still go there.
Food very tasty, but... my chocolate pudding was overcooked and a bit dry!
Very nice environment. Great food and reasonably priced. Very much to be recommended.
Had a pleasant time, sweet potato gnocchi itself was slightly chewy which was a battle - otherwise everything was delicious, well presented and the staff were good. The only detractor is probably the industrial vibe coming from the exposed piping and air conditioning which ruined the atmosphere slightly
Food was really tasty as usual. However, we needed to wait quite a while in between starters and mains.
Lovely quiet Monday so a good chance to chat without too much background noise.
Great food and service
Service v slow....
Nice ambience, average food but slightly overpriced.
Good for after work dinner with a few mates. Food was well cooked and presented, but a bit unimaginative. We had a high table with stools opposite the kitchen which was a bit bright and felt sort of temporary.
They were clearly training up new staff, but that meant that the experienced staff were run off their feet and doing pretty much everything - so service got worse as it got busier. Most of the food was okay, but one portion of the beef Sunday roast was undercooked and gristly, but we eat it as it would've taken even longer to if we'd complained about it. In general, the food is good and we enjoying going, but it wasn't at the standard we would normally expect - we gave up on dessert in the end and just paid and left.
Been twice, excellent
Will go again
Staff, food, atmosphere excellent
Fine, but not great. Service really patchy. Probably 50% of the dishes I've tried have been good
Food was smashing, ambience was good, service was patchy although the manager was excellent in helping redress this. A tiny bit of effort is required with redecoration.... it’s not difficult guys, invest in some sandpaper.
Really poor service, average food but great cocktails.
This was an awful experience of Sunday roast. If you are looking for the full trimmings in terms of vegetables do not go here! The vegetables consisted of 1 roast potatoe, 1 carrot, 1 Yorkshire pudding,kale and cauliflower cheese. When we asked for an additional potatoe each we were told that we would need to pay for a portion which is 4 potatoes. When I asked if I could change my cauliflower cheese for a potatoe or carrot I was told no. I enquired why there was only 1 carrot and 1 potato and was told that’s what we do. A terrible experience.
The evening was very pleasant and the food well prepared and served. I have a couple of niggles:
The menu has not changed in a long time.
The lighting was turned down to such a low level that I had to use the light in my phone to read it. This problem is made worse by the lack of contrast between the ink and the paper used in the menu.
I visit the restaurant regularly. It’s always good whether I’m having breakfast lunch or dinner. They have some very good offers from time to time. The August one was excellent, a % off your bill with no conditions or exclusions.
Unfortunately it overlapped with a very noisy adjacent reception (Ealing Artists?). The food was excellent, albeit a bit pricey, but the service, was superb! Salma, our server was extermely helpful, responsive and very pleasant manner. It was a birthday party so for dessert they have brought a little candle on the dessert so the birthday boy could make a wish! It was fun, pitty about the noise level.
The Waitrose was rude, we didn’t receive the drink we had requested on arrival, the food tasted ok but didn’t feel like good value. The presentation of the food should be better for the price.
I had a lovely supper at Charlotte's W5 on Monday with my husband. The food was tasty and beautifully presented. The staff were welcoming and gave us excellent service. The restaurant is tucked away behind the shops but is well worth hunting out.