Charlotte's W5

4
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786 reviews
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£25 and under
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British
Charlotte's W5 is a celebration of craft and provenance where we make your day, every day.

Awarded Bib Gourmand 2017, The Good Food Guide 2017 and Shortlisted Restaurant and Bar Design Awards 2016.

Our food menu takes you through the day from breakfast to dinner. Your favourite breakfast and brunch dishes are served daily from 8 am-3pm and from 12pm an exquisite selection of starters and mains are served.

The Conservatory Bar is the perfect spot to meet with friends over coffee or enjoy after-work drinks whilst our Stable Block provides stylish, high top tables that lend themselves perfectly to evening drinks and nibbles. Superfast WiFi and multiple plug points also mean you can work from Charlotte’s throughout the day.

PLEASE NOTE: We accept payment by debit cards, credit cards, AMEX and Apple Pay but not by cash or cheque.
What 786 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
4.0
service
4.2
ambience
3.7
value
Noise · Moderate
84% of people would recommend it to a friend
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OT
Frankfurt Area
9 reviews
Dined 7 hours ago
Overall 4food 4service 4ambience 4

Very nice environment. Great food and reasonably priced. Very much to be recommended.

A
Buckinghamshire
1 review
Dined 4 days ago
Overall 4food 5service 3ambience 4

Food was really tasty as usual. However, we needed to wait quite a while in between starters and mains.

R
London
19 reviews
Dined on 14 October 2019
Overall 4food 4service 4ambience 3

Lovely quiet Monday so a good chance to chat without too much background noise.
Great food and service

OT
Dorset
1 review
Dined on 13 October 2019
Overall 3food 4service 2ambience 4

Service v slow....

SJ
London
1 review
Dined on 13 October 2019
Overall 4food 3service 4ambience 4

Nice ambience, average food but slightly overpriced.

W
London
3 reviews
Dined on 11 October 2019
Overall 4food 3service 4ambience 3

Good for after work dinner with a few mates. Food was well cooked and presented, but a bit unimaginative. We had a high table with stools opposite the kitchen which was a bit bright and felt sort of temporary.

EC
1 review
Dined on 6 October 2019
Overall 3food 3service 3ambience 4

They were clearly training up new staff, but that meant that the experienced staff were run off their feet and doing pretty much everything - so service got worse as it got busier. Most of the food was okay, but one portion of the beef Sunday roast was undercooked and gristly, but we eat it as it would've taken even longer to if we'd complained about it. In general, the food is good and we enjoying going, but it wasn't at the standard we would normally expect - we gave up on dessert in the end and just paid and left.

L
1 review
Dined on 4 October 2019
Overall 5food 5service 5ambience 5

Been twice, excellent
Will go again
Staff, food, atmosphere excellent

J
London
5 reviews
Dined on 29 September 2019
Overall 3food 3service 2ambience 3

Fine, but not great. Service really patchy. Probably 50% of the dishes I've tried have been good

OT
London
3 reviews
Dined on 28 September 2019
Overall 4food 5service 2ambience 5

Food was smashing, ambience was good, service was patchy although the manager was excellent in helping redress this. A tiny bit of effort is required with redecoration.... it’s not difficult guys, invest in some sandpaper.

p
London
4 reviews
Dined on 22 September 2019
Overall 3food 3service 2ambience 4

Really poor service, average food but great cocktails.

OT
London
57 reviews
Dined on 15 September 2019
Overall 2food 2service 3ambience 3

This was an awful experience of Sunday roast. If you are looking for the full trimmings in terms of vegetables do not go here! The vegetables consisted of 1 roast potatoe, 1 carrot, 1 Yorkshire pudding,kale and cauliflower cheese. When we asked for an additional potatoe each we were told that we would need to pay for a portion which is 4 potatoes. When I asked if I could change my cauliflower cheese for a potatoe or carrot I was told no. I enquired why there was only 1 carrot and 1 potato and was told that’s what we do. A terrible experience.

DS
London
3 reviews
Dined on 13 September 2019
Overall 4food 4service 3ambience 4

The evening was very pleasant and the food well prepared and served. I have a couple of niggles:

The menu has not changed in a long time.

The lighting was turned down to such a low level that I had to use the light in my phone to read it. This problem is made worse by the lack of contrast between the ink and the paper used in the menu.

IG
London
4 reviews
Dined on 11 September 2019
Overall 4food 4service 4ambience 4

I visit the restaurant regularly. It’s always good whether I’m having breakfast lunch or dinner. They have some very good offers from time to time. The August one was excellent, a % off your bill with no conditions or exclusions.

RL
London
1 review
Dined on 4 September 2019
Overall 5food 5service 5ambience 4

Unfortunately it overlapped with a very noisy adjacent reception (Ealing Artists?). The food was excellent, albeit a bit pricey, but the service, was superb! Salma, our server was extermely helpful, responsive and very pleasant manner. It was a birthday party so for dessert they have brought a little candle on the dessert so the birthday boy could make a wish! It was fun, pitty about the noise level.

G
1 review
Dined on 3 September 2019
Overall 2food 2service 1ambience 4

The Waitrose was rude, we didn’t receive the drink we had requested on arrival, the food tasted ok but didn’t feel like good value. The presentation of the food should be better for the price.

NH
London
1 review
Dined on 2 September 2019
Overall 5food 5service 5ambience 5

I had a lovely supper at Charlotte's W5 on Monday with my husband. The food was tasty and beautifully presented. The staff were welcoming and gave us excellent service. The restaurant is tucked away behind the shops but is well worth hunting out.

P
London
1 review
Dined on 2 September 2019
Overall 3food 2service 4ambience 3

Two of the meals were very disappointing - the pork (tough) and the chicken salad (tasteless). Otherwise, we had an enjoyable lunch and enjoyed the other food and wine.

D
1 review
Dined on 1 September 2019
Overall 3food 3service 4ambience 3

Nice and friendly family environment.
Been here a few times now and a great hidden spot in Ealing.
Just a bit of a shame as we went here for a Sunday roast recently and were advised we couldn’t order the beef as it had run out so we opted for the chicken. A couple then sat next to us after we ordered and I noticed they ordered the beef, thought I must of heard wrong but then once half way through our roast chicken I see them being served the beef. Bit of a shame on the service this time but the chicken wasn’t disappointing.

The food here has always been good just experienced a few moments where managers have been rude to staff members which made us feel a bit awkward.

m
London
1 review
Dined on 30 August 2019
Overall 4food 4service 4ambience 3

Good value for money with the Summer offer of 25% off but the music was a bit loud for some of us and we were all a bit disappointed with the desserts.
Quite a lot of gaps on the wine list, no Pinot Noir by the glass.

S
1 review
Dined on 30 August 2019
Overall 3food 4service 4ambience 3

We made a big mistake choosing the W5 for dinner with old friends. We've had many lovely meals at Charlotte's Place, and the food here was also very good, and an amazing bargain on the Summer offer. However this Charlotte's is very echo-y, which made conversation a strain. Then a large crowd gathered in the narrow space behind us, for the chatting and greeting stage of a celebration, as they were going to have a birthday dinner much later. Very jolly, but it meant our chairs were continually bumped and it became virtually impossible to hear each other, disaster when you're hoping to catch up!

GH
London
6 reviews
Dined on 29 August 2019
Overall 4food 4service 3ambience 3

Great neighbourhood restaurant. Sat outside for pre-dinner drinks which was lovely. Food was delicious but service not very good. Inexperienced waitress who struggled to take quite a simple order.

W
London
69 reviews
Dined on 29 August 2019
Overall 3food 3service 4ambience 3

Disappointing food.

JL
London
1 review
Dined on 27 August 2019
Overall 1food 1service 1ambience 3

The service was very poor from the start. Drinks were extremely slow and when they came the orders had been confused. The food was also a long time coming and it took forever to get sauces.
My chicken was very greasy and pretty tasteless, my husband’s salad was heavy on the beetroot and very light on the smoked salmon.
A lovely smiley young woman tried to help but she was new and spoke almost no English.

Despite informing staff that we had received an email about the summer discount this was not applied to the bill,so we waited again.

We have had equally awful experiences here somewhile ago and had hoped for better things- sadly no change.

CS
London
1 review
Dined on 26 August 2019
Overall 4food 4service 4ambience 4

Great location, pricey but lovely outdoor area in the summer. Attentive staff and food was also very tasty!

AD
1 review
Dined on 25 August 2019
Overall 4food 4service 4ambience 5

Charlotte's location is very nice and the atmosphere is particularly warm and relaxed, which makes it the perfect place for a romantic dinner. The night when my partner and I went, the staff was very polite, and all in all the service was very good. As for the food, the wine and the starters were of an extraordinarily high quality (the burrata was one of the best dishes we have ever had in our lives) . The desserts were also very good. The only (slight) disappointed was that we could not rate our mains as positively as the other dishes (as they were a bit cold and their quality was pretty average).
All in all, we were very satisfied with the experience and we will surely come back.

MM
London
1 review
Dined on 25 August 2019
Overall 1food 1service 2ambience 3

We haven't been here for a while as feel it's overpriced for the quality, but received a special offer so thought we would give it another go. The waitress wrote our food order down while looking over her shoulder at something else. The starters were mediocre. The mains (both medium cooked steak) were extremely disappointing, one half was well done, the other half was rare, in both cases. I suppose you could argue that meets in the middle, but I don't think that expecting a chef to be able to cook a steak evenly and to order is too much to ask; its a fairly basic skill that even I can achieve. The chips were inedible. The waitress did cursorily ask if everything was OK but didn't slow down as she walked past the table so had to stop and come back when I said it wasn't! Half the wine on the wine list was crossed off, perhaps they are winding the place down? I was a regular of the original Charlotte's and find this extremely disappointing quality and customer service in comparison. She did take one of the mains off the bill which was appreciated but it spoiled our evening and if I had realised that the discounted summer offer meant discounted service and standards, I wouldn't have bothered!

SS
London
3 reviews
Dined on 23 August 2019
Overall 4food 3service 4ambience 3

It is normally a great place to eat but the food was fairly average more a sort of mix of Cote and Bill's but with higher prices. The atmosphere was unusually flat as well.

I can only think that it was the Friday before Bank Holiday as it was quieter than usual.

I have liked this place since it opened so will try again but this time wasn't exceptional. Staff were pleasant enough.

JA
London
3 reviews
Dined on 23 August 2019
Overall 3food 3service 3ambience 4

Curiously unseasonal menu serving winter greens and quince in high summer. Quantities all over the place so one massive and one appropriate starter. Ditto main course. Veg so al dente as to be problematic. There are other better cheaper places to eat. Nice atmosphere.

JM
London
1 review
Dined on 21 August 2019
Overall 3food 3service 3ambience 3

We went usingthe 25% discount for lunch. We have eaten in W5 many times and have enjoyed the food, surroundings, ambience, interaction with the staff etc. But recently there seems to be something “lacking”- the menu hasn’t changed for a considerable time and the quality is variable. We had some very tough tasteless greens, but the smoked haddock was lovely. Given the increased local competition, I would have thought these sort of things would have been important. In the past we would have recognised some of the staff, (and they us) but even in our last 2 visits, we didn’t see any of the staff twice.

JM
1 review
Dined on 20 August 2019
Overall 3food 3service 1ambience 4

Great food, early dining offer was well worth it but service was slow to start. We sat too close to other diners. The whole restaurant was quiet as it was a weeknight, give us some space for the privacy of conversation!

S
London
3 reviews
Dined on 19 August 2019
Overall 3food 4service 3ambience 4

We've been many times to Charlotte's W5 and we'd be happy to go back. This time however, maybe because it was a Monday evening, none of the fish in the menu were available which was a dissapointment to our friends. We also ordered a glass of wine that they forgot to bring to the table but they tried to make up for it.

The one thing that I also think is worth mentioning is that there are no vegan options; the vegtarian options are quite limited too.

SR
London
11 reviews
Dined on 16 August 2019
Overall 4food 5service 4ambience 4

Usual high standard across the board.
On this occasion the lamb at lunch was a bit disappointing and could have benefited from a sauce.

S
Calgary
9 reviews
Dined on 15 August 2019
Overall 5food 5service 4ambience 5

Great location ( we were meeting Friends from USA ) who were travelling from Heathrow ) - classy resturant with food that has a modern twist . my only little gripe was the service was a bit clumsy but that could easily be trained . The staff were polite and attentive .
If we are back in the area we will defiantly visit again .

ML
London
1 review
Dined on 11 August 2019
Overall 3food 2service 3ambience 3

A mediocre roast sunday lunch in a slightly soulless location within a new shopping area in Ealing that is struggling to attract customers.

T
Bristol
7 reviews
Dined on 11 August 2019
Overall 5food 5service 5ambience 4

Was a splendid visit from start to finish. Lovely warm welcome and best table in the house upstairs in the corner with a full view of Park. Lovely food beautifully presented and served by a very knowledgeable team of waiters, a sommelier and Maitre D. All concerned that we should have a relaxing enjoyable experience and they delivered. We wondered why the vegetables we had eaten as part of the starters on the Set Menu were the same ones served with the sole main course-slightly unimaginative but that was our only bit of feedback for the restaurant. It deserves to do well with high standards across the board.

K
1 review
Dined on 9 August 2019
Overall 4food 2service 4ambience 3

Food was quite poor sadly, the steak wasn’t very good and the sauce with it was watery and the main veg dish was a little tasteless

JW
1 review
Dined on 7 August 2019
Overall 5food 5service 5ambience 5

We had a lovely evening at Charlotte's W5 recently and left as very happy customers. The food was fantastic and the staff friendly and happy too!

MC
London
1 review
Dined on 6 August 2019
Overall 5food 5service 4ambience 4

I used to be a regular lunchtime diner but slow service, limited menu choice and smaller portions previously disappointed so I dined elsewhere. You have returned to your former glory! Burrata & braised beef were exquisite! My compliments to the chef.

HS
London
1 review
Dined on 3 August 2019
Overall 4food 5service 5ambience 5

My husband brought me to Charlottes on Saturday as I need a break from family grieving/moving ...Charlottes’ was inviting, friendly, provided excellent food and a super evening out!