Chi Kitchen- Oxford Circus

We arrived at the restaurant only to find that it has been closed down!!!

What is really disappointing is when you book a restaurant, they email you the day of your booking to confirm only to find that the entire restaurant has closed....!!!! Then, to top things off, Open Table email you to see how your visit was - come on guys, get the technology aligned and remember to stop automated emails! A very very poor customer experience.

Had a lovely time at Chi! Got a recommendation from a regular there to take my lady there for her Bday. Great ambience great service and the food would have been perfect if not for how ill my otherhalf and I fell later that night. We suspect the salmon. Quite a let down to an otherwise lovely evening.

The managers had a dispute with one of the servers and it kept going on . Long story short - It ended up in a huge fight .Police came . The managers should have defintly handled this better . Take the conversation somewhere else . Not in the restaurant where everyone can hear.

Portion sizes are very small, be prepared to order a few things in order to get a full meal. Otherwise food was tasty and good!

V Good food, brilliant location and an extensive menu. Would recommend it.

Food was disgusting services is terrible when you’re eating the waitress comes over your food to move plates at least wait till I’ve finished that really annoyed me !!!! Never going again chicken wasn’t chicken cooked awfully !!!!

I had an awful time at Chi Kitchen on Sunday. It was supposed to be a celebratory lunch with my family, but instead the focus was drawn away from our celebrations and centred around the awful service of the waiting staff. They had no idea what dishes were coming out or what we were waiting for, they also took things dishes away that were meant for our table. We had to wait so long for some food that we decided to cancel couple of the dishes, the waiter went off annoyed and started talking about us to other staff. The manager also seemed quite an angry person in general and I saw him snap at the waiting staff a couple of times. They seemed a little intimidated by him. It was quite an unpleasant dynamic to be around. I've only been there once before, and although it wasn't the best restaurant in town, it was ok, but after my last experience both myself and my son, said we would never go there again. The food was ok, but when surrounded by bad attitudes and negative energy, it sort of spoils the food! Restaurants like this should either close down or get completely new management and send their staff on customer service courses!

Good pan-Asian food (dim sum, nasi lemak etc.) in handy location.

Great service with awesome flavoured food. Nice find in the middle of debenhams

I have been to Chi K a few times but every time I go it seems like the food just gets worse an worse. We went for my cousin’s birthday, ordered starters and mains , starters took about 15 mins to come , after we finished eating the starters we waited for the mains for a good 45-50 mins :/ we asked the lady where the mains were she replied “oh you finished your starters” as if it depended on that. the food was bland (specially the chicken noodle soup) it had no flavour what so ever. It was basically warm water with chicken bits and super skinny & tangled noodles. We even complained to the person serving us her response was “this is how we make it” honestly it’s just a over priced place with below average food.

Great food, amazing service, well located. The sushi rolls were good and the specials on the menu well identified and definitely worth a try!

Good quality food and quantity and excellent service

We were disappointed with the food in all honesty. Service, price and atmosphere were all good however the quality of the dishes was poor.

The food was good. They had a good selection and the ambience was very nice and christmassy.
The service was very poor. No one greeted us when we arrived. It took them about 5 mins to sit us down when the restaurant was relatively empty. We also had to wait about 10mins to get a drinks menu. It was very hard to get a waiter to the table, but when they did they were very nice. I think they just need more training.

Amazing. Sushi was perfect and what an experience! Staff was super friendly and fast. We enjoyed everything we ordered!

Happy hour drinks were really good. Food was moderate.

Tasty food and great value! The prawn spring rolls were especially amazing!!

Most of the dishes were ordered were tasty, the tempura prawns were excellent but the vegetable spring rolls were bland and disappointing. The service was good but the space is tight.

the quality of food has down, some of nice items like chicken yakitori are not on the menu anymore. I had the katsu curry chicken which was ordinary nothing special.

The food and service was amazing.
The only thing that went wrong was when an old lady complained about by 1 year old being too noisy. The staff moved her to another table but I felt like some people don't expect families to come here for dinner/lunch.

Nice staff and very friendly. Tasty food, although rice needs more flavour!

The food wasn't so good. There wasn't a lot to choose from and the price was too high

Had a catch up with a friend. Overall had a good experience there. Food wasn’t anything wow, but wouldn’t mind visiting again.

Excellent food at chi kitchen , all the dishes were very tasty and the service was good and prices reasonable considering the central london location.

Quite well laid out and bright. Very professional, but as a consequence somewhat cold. Wait staff seem well trained but inexperienced so that rather than attentive they come across pushy.
Clearly they want to get people in and out and increase their table utilisation.
My lamb lahksa was tasty but small for the price. My daughter's pho was rather bland.

A wonderful school reunion lunch. Food was delicious and they were very kind and let us linger for awhile over coffee. Definitely will go back

Nice restaurant with tasty food, I loved the sushi and thai chicken curry!

Excellent food, great location and a fantastic price point. Will definitely be visiting again

Very nice setting with friendly staff members . Dishes are tasty yet elegant ... portion could be bigger however the authentic East Asian taste is worth the money. Recommend wasabi shrimp and beef puff :)

The staff were very friendly, they messed up my drink order but very quickly amended their mistake. Food came very quickly and I ordered the Katsu curry and it was delicious.
Would come again!

Great atmosphere and decor. Really good service from the staff so didn't mind the service charge. Food was amazing except for the chicken satay's which tasted a bit to gingery for my liking. All in all a great evening with great food. 1st time trying this cuisine and was amazed!

Although we felt the waitress could have been a little more attentive due to us being one of two tables, we throroughly enjoyed our breakfast. The presentation and the ambience was wonderful

The chicken for the Thai Green curry was very bland. The flavour of the curry did not seep in at all. The service needs improving. The toilet was absolutely disgusting and unusable, needs regular cleaning.

Excellent service, food outstanding and also cocktails amazing

Although a little pricey, worth a visit. Great location, tasty food, thoroughly recommended.

The food was equal to our last visit and was wonderful. However whilst the service was good, we did feel as if we were being hurried up to place our order, finish each course and order deserts which at the end prompted us to leave and go else where for coffee.

Amazing Kaya toasts, Kopi Teh and Nasi Lemak. Really enjoyed my Malay breakfast there, highly recommended!

Really pleasantly surprised by this small hidden restaurant in Debenhams

I love the menu, food quality, service and will return !

The food was very tasty, not an issue with the food. However, customer service wasn’t too great. Waiter took 15 minutes to take our order, although restaurant wasn’t busy he was just standing there. Usually when you got to a restaurant the waiter comes within the first 5 minutes to take at least our drinks order - not in our case. Service not great but charged for service charge - next time will say no to it!