Chino Latino - London
AA Rossette award
Poor and slow service. Waited maybe 20-30min for even ordering in an almost empty restaurant. Ordering a drink that somehow was forgotten and had to be reminded of to get it. Price in comparison to quality/taste and amount of food was extremely poor compared to other restaurants in London. Tamales were more like porridge than a real tamale (and I have experience of real tamales). The sauce for the tamale was very strange. I wouldn’t recommend this restaurant to anyone. Unfortunately this is one of the worst restaurants I have visited when looking at food quality and service. Latin food require taste and precision and the taquitos and tamales we had lacked both. Unless made properly they should not be served and especially not charged. After asking for our check the employees didn’t even ask what we thought about the food. Next time I have this experience in waiting 30min before even ordering I will walk out. My policy as a paying customer is to be taken care of properly.
The waitress was rude. The sushi was great the yellow curry was too bitter.
No doubt the food was amazing and so was the entertainment provided the night we attended with fantastic live music. Upon arrival, we were greeted by a very polite blond woman who showed us to our seats in a lovely corner with a good view of the riverbank and the musicians. As we progressed through the nights with starters, sides, desserts platter, mains etc. (we stayed around 3 hours) we did not feel as if the waitresses and waiters were amazing in their hospitality i.e. we waited around 20 minutes for the many staff who walked past us before they finally cleared our tables each time and I had to ask for the desserts menu and bill myself. Honestly, I really did enjoy the food and entertainment and atmosphere in the place, but the hospitality level of the waitresses and waiters was probably the "even better if" for me.
The waistress were very moody & not helpful. We had to call her every time we wanted the table cleared or wanted drinks. At one time they tried to clear the plates when we still had food in them. The portion sizes were very small for the price you are paying. You end up getting double the quantity if you go as a group of 5. The only thing we enjoyed was the entertainment & view.
Everything was perfect. I have booked a table for my partners birthday, and although I booked far in advance and requested one of the 3 tables with the view, it was a little unnerving when I was told over the phone that “they do not guarantee which table people get”, I just like to be sure, when planning something ahead. However they fulfilled my request and we did get the best table with a view on the night. Every dish was delicious and interesting, and portions are generous. Cocktails certainly hit the spot. And it was great to see live instrumental music, I would suggest to add more lively latino tunes, as the name suggests.
Over all we had a great experience, and a night to remember!
Great tasting food and great drinks will be visiting again!
Duck as jasmine rice go well together!
Nice food. Nice staff. Great view. Great atmosphere. Loved the live music
We had an excellent meal off a well constructed set menu. The staff were friendly and attentive, but not at all intrusive. One young man deserves special mention, but unfortunately we did not get his name. Overall an excellent night.
Attended on Sunday evening. Service was a little slow- when asked if we wanted water we replied "yes", then waited 10 minutes before catching the attention of a waitress and reminding her of our request. when it arrived it was a tad warm. Nice presentation though, in a bottle with mint leaves. Funnily enough there was no problem with our order of a bottle of Ruinart. Food was good and we especially recommend the pork Belly and the Wasabi Lobster. Again, service slowed whilst awaiting out bill, though we wish to note that our waitress Stephanie was very helpful throughout the evening, quickly attending to errors by her colleagues (my starter arrived, yet six minutes later my wife's had not!) and giving good advice on the menu. The hostess was friendly, intermittently checking on proceedings throughout. Great view onto the river enhanced by a lovely sunset. Enjoyable.
Great food, great prices but service wasn’t the best
Live music on Saturday night was brilliant, only problem is there were some children running around, I guess you can find this as it’s in a hotel after all. Service was very good although they messed up a bit our booking, not a big deal though.
Food was very good, although desserts were a bit not of our liking. A vegan cheesecake does not have to be so dry (coconut cream, vegan cheese cream and Agar seaweed should make the trick).
In general it was quite good value for money.
Mothers Day Disaster. Booked a table for my mother and wife , ready to enjoy a lovely evening. Our waitress Annabella was amazing, you couldn't fault her. However, after placing our order which was now running really late, we were brought two Salmon dishes with nothing else and minus the rest of the order, which I thought was peculier.A further 25 minutes into waiting for my dish to arrive, a waiter brings over a mixed green salad which no one had ordered, so we simply said it wasn't for us, he said he would change it and would be right back, we never saw him again. We summoned over who I believe to be the restaurants floor manager and explained to her that the two solitary Salmon dishes minus the rest of our order were now getting cold, not to mention the waiting time. Much to our amazement we were abruptly told that the two Salmon dishes were part of a "Sharing Concept", which she repeated twice in the same belittling tone as if we didn't understand what we had ordered, which was 3 separate dishes. Without getting a word in edgeways, she states she will have the dishes changed and begins to grab the dishes from our table and storms off, at this point I was now ready to leave. Now left bewildered, I summoned over Annabella and again explained that our orders were cold and incomplete, in which she totally understood and gave us a bottle of Prosecco on the house for the inconvenience and within another 20-25 minutes, we were served our complete order which we had waited almost 1 hour for.
I have eaten at this restaurant a few times before the refurb, which I might add is really nice, but have never experienced experienced such bad service. As much as I would love to go back, I will go elsewhere.
Excellent food, great service & lovely live music .... a super evening - thank you!
I’ll be back!
The food was very high quality really delicious steak and mango quinoa pomegranate rice paper rolls. I took my mum here for her birthday and it was a special experience food and atmosphere wise
Fabulous meal. Lovely surroundings. Felt a little like being on a cruise ship with the large windows and view. Great Cocktails. We loved it.
The table was booked at 8pm, the restaurant was empty when we arrived and they gave us the closest table to the kitchen despite our request to be moved. Undervalued client.
Booked just a few days ahead. Everything was lovely but unfortunately the time it took to receive the cocktails did detract from the evening slightly.
Waiter tried to shred the duck but instead knocked it onto table then put it back on plate thinking it was OK..... Used taste card and they got bill wrong asked for manager who didn't want to come to table so I went to her and she didn't no what had happened customer service was abimole
The food and the care taken in this restaurant is beyond what I expected. The food was beautiful and good value for money. The waitress was particularly kind in arranging a sweet to celebrate my husband’s 50th birthday.
Chino Latino is a god restaurant. Very good ambiance . The staff are helpful but it could be better . I will go back again to see the services again. The food was delicious. It’s overall a nice place for dining .
Beautiful food, fantastic service, can't fault the whole experience
Such a perfect restaurant!!! Great food, aswome service!!! Just lovely!!
Unfortunately the service was so horrible that I will never go back despite the food was delicious , we have been bought food and we didn’t event had plates on the table , we had to get up and ask plates as the waitress Stephanie completely ignored us, drinks arrived far later than food by way of keeping on reminding , a normal meal took us from 8h30to 11h30 just by way of waiting hopelessly for the waiter and get up and get her for anything we asked that she would automatically forget
Lovely service with a smile and beautiful food. Amazing that they take tastecard so you can really treat yourself. Delicious and definately looking forward to next trip!
It was a mediocre experience throughout the entire 2 hours I sat there. Finally topping up my wine glass from a chilled bottle of Sancerre Rosé I ordered, wasn't service I was expecting. The atmosphere was very good, there were live piano music next to our table. Overall, the experience was like watching Konta VS. Siegemund in the 1st round of Acapulco WTA, Mexico.
Good food & polite service. Some of the seafood dishes were delicious and the food presentation was outstanding. The only issue was it was a Friday and the live music was really loud, but I think its to cater to the hotel audience and didn't bother us much.
Beautiful place. Not full when we went but I can imagine the crowds on a Friday night. Very good views of the river. The staff were wonderful. The food was good and drinks imaginative. Yes, it's a definite find.
Very nice atmosphere, impressive view on the Thames and great piano live music. The food was excellent (sushi appetiser and steak on hot stone) and the waiters were very attentive. Will come back.
Ok food..very loud music..rude waitress. Wanted is to leave.
My go to restaurant everytime
Great service. Venue and staff
Amazing food and service. Came here for valentines and couldn’t have made a better choice of restaurant.
Great atmosphere and ambiance. Staff friendly and competent and the food; well presented, cooked well and arrived hot to the table.
Atmosphere fantastic with the smooth soft jazz voices ringing throughout the restaurant. This complemented the feel of the restaurant making it relaxing and romantic. Great for all ages with a truly amazing vibe.
I have been to Chino Latino many times, for various occasions and I always enjoy myself. My one and only issue was that it was cold, my dinner guest even put their jacket on.
Interesting food. Nice place and staff very friendly. Little bit of a meat market, one customer then another, then another, so not the individual attention to customers that makes it an amazing experience, but good enough.
Food is lovely (vegetable tempura and crispy duck are our favourites) but we were served by at least 6 different people over the 2 courses we had. It is always nice to build a rapport with your waiter/waitress but everything feels rushed in the restaurant.
Excellent service, food and location. A wonderful atmosphere of luxury, perfect for a special occasion for 2 people.
Out of all the restaurants in london we went for this one, have been shard and gerkin.. we actually thinking to go back to shard because we thought how good can a restaurant be in a hotel.. then i convinced my partner to try it out because we have been to the hotel but not the restaurant we was amazed with the hotel service and the room, so we thought lets take a risk for a first anniversary so went to the restaurant, it was amazing it was more then what we expected the service stuff restaurant everything exactly the food i could give 10 out of 10 for everything, while we was sitting down me and my partner disused and said that we would go there twice a week you actually pay for what you get, we had alot to eat and did not even pay as much we expected. I would recommend to everyone and i would recommend the hotel as well as in the restaurant. Its seriously amazing and looking forward to go there next week for valentine's day :) thanks to all the stuff for everything they have done on are anniversary.
Dinner was lovely. Great food and fantastic service.the Portuguese waitress was handling the entire floor very smoothly. My pear martini was very delicious. Will definitely come back.
Excellent food & ambience. Perfect for special occasions.
Amazing views, food was wonderful with lots of choice, decor was beautiful and the waitress couldn't do enough for you. They also had a singer and pianist playing throughout the evening. The only downside was the service charge at 17.5% meant the waitress was not tipped personally which lets the restaurant down a little.