We were on a pre theatre dinner but service so slow we had to leave the last course. We were in the restaurant 1hour 45 mins.
We waited 15 mins for our sweets having been told 5 mins. We eventualy stood up to leave and the sweets arrived as we were stood at the till. The waiter was rather rude denying my account of the timescales.
Really enjoyed our experience at cielo definitely going back xxxxxxx
Very friendly staff. Nice food. Mid afternoon meal between lunch and dinner so not many diners there but I have been to Cielo before and know ambience is good. Quiet that afternoon but much louder when full. I like this place.
We had a wonderful time at Cielo and would definitely recommend. The service is amazing with attentive team members, and the food was really tasty and you could taste that it was very good quality.
We would definitely love to return.
We chose this restaurant for a family get together and it didn’t disappoint. The service was lovely as was the food. The special menu of the day was very good value. Portion sizes were perfect. The olives were amazing and the wine - an Italian Chardonnay - was a good choice. We all had a wonderful afternoon and a very leisurely lunch. We will definitely return.
I made a booking for 8pm for my friends birthday as I had heard very good reviews about Cielo. However, the experience we had was absolutely awful. There was a language barrier with our waiter who couldn’t understand/answer our questions in regards to the dishes on the menu. Once we had eaten, we kindly requested to get the bill but got left waiting for what seemed to be hours. Instead of getting our bill, the waiter was busy serving other tables. Eventually we got our bill but had been charged for things we had not ordered. We were then left waiting again for someone to come back to our table. Once we had explained the issue with the bill, the waiter took the bill back but once again started serving other tables! Our party of 4 had finally had enough so got up to go to the front of the restaurant which prompted the waiter to finally sort our bill. Really unhappy and shocked with the level of service received at this well known restaurant.
Food was great. Price was reasonable and the service was very friendly. We certainly enjoyed the experience
Was okay. Think the feel of the place and environment give it a much more luxurious feel than the service or food provides. Was all a bit over priced for what was a 'good' meal. Nothing special and wouldn't go back.
Up to the normal high standard of service, food and ambience.
Excellent food, looking forwards to returning.
Excellent restaurant. Has received the Italian Restaurant award in the UK. Liked the food, the service, the ambience. Great place to have good food
As always the food was excellent and served beautifully. The staff are attentive without making you feel rushed. Having eaten here many times and always been more than satisfied.
I have eaten here several times only disappointment was dude order did not come out with main meal think was an oversight do after reminding them they came but we had eaten most of the meal
A lovely meal as usual I have been visiting Cielos for nearly 12 years and have never been disappointed.
Can be a little noisy but that is down to other dinners.
Personal favourites are Lasagne followed by Tiramisu, just perfect!
Great food, great service. Reasonably price for what they deliver.
Lovely food and nice for a treat
The set course menu is excellent value for the standard of cuisine. The staff were professional and courteous
The staff looked after us attentively and food was excellent!
Nice place and staff were very friendly and helpful. We were in a rush and they managed our visit perfectly.
The noise was very loud indeed. I can't remember the last time I visited a place so noisy - it was like a school canteen.
The food was only ok. Starters were nice, but we had sirloin steaks as a main and they were overcooked and really bland. I wouldn't order those again.
I'd probably go back and give it another try, but perhaps for lunch only and not dinner.
Amazing food and value would highly recommend it thank you
Pre theatre set menu. Prompt service, good quality food.
Execelent service, the food was great with very good presentation
Brilliant as usual
Found a hair🙈 They were very cool about it though, they didn’t charge us and we got dessert.
We enjoyed the experience and the staff were great and the ambience good. The let down was the food - the meat was overcooked and dry and even at the value, I want food that is at least as good as I can cook at home.
Best tiramisu I’ve ever had. The desserts were the shining star along with the attentive service. This was for our first wedding anniversary and we felt really looked after. Great food and will definitely go again.
Always excellent. Had the restaurant to ourselves on a very quiet Monday afternoon. We had the 3 course set menu which at £ 22.95 is excellent value. There is nothing fancy or pretentious about Cielo, just well cooked, well presented, tasty food. We return time after time for good reason.
Excellent food/service. Only comment would be the lighting was a little bit bright, didn’t have that cosy dinner feeling
Food was amazing some wines where a little over priced. But could not fault the staff and service. One of our favourite places. Will be back.
The venue is lovely but sadly neither the food or the service lived up to the fairly steep prices charged.
The menu is fairly limited from a vegetarian point of view which is unusual for an italian restaurant, with three starters and three mains. None of the desserts are labelled as vegetarian.
The food was fine, very rich, but lacking in seasoning, and i expected more wow for the money (£45 per head with only 1 drink each). A meat eater may have been happier with the choices and quality but wouldn’t recommend to a vegetarian.
Considering the restaurant was quiet when we got in i thought service was slow, and we waited 45 minutes to order dessert
Overall a little underwhelming
Very good service and good
Excellent food and a great atmosphere. This is my second time at Cielo, and I will definitely be returning!
We really enjoyed our visit to Cielo. We have visited before and wonder why we haven’t returned sooner. The food was excellent - as was the service, the staff are attentive without being over the top. Will definitely return sooner rather than later.
Booked a table for 2, arrived and seated promptly. The restaurant was empty other than 2 other people.
We were in Birmingham last year and we visited twice as it was so good xx
Back again this year and still as good if not better xx Staff are so friendly and accommodating, the food amazing , you certainly get what you pay for with fabulous service xx Thank you to all @ CIELO XX.
Julie & Nick xxx
The service times were excellent, with the staff attentive and keen to assist in any way possible. The food was served at a very reasonable pace and there was sufficient time between each course to let the food go down before the next course. Without asking they constantly topped up the water at the table, and always came to check if the food was ok. The food itself was outstanding, the best food tasted at an Italian restaurant ever! Cannot praise it enough, it was so good to sample such quality food.
There is nothing negative that I can say, everything was fantastic and the management should be proud to have such a wonderful restaurant serving such great food.
The food was ok. Service was very slow. I wouldn't hurry back.
The online menu differs slightly from the actual resteraunt. At the time we were looking forward to the mussels as a starter to find out at the resteraunt it was no longer on the menu. Dissapointing
Awesome food, very attentive waiters/waitresses... very enjoyable experience
I would, and already have recommended Cielo to friends, we are all extremely impressed by this restaurant in particular the staff, everyone has been trained to a high level, and it shows, everyone is helpful, smiling and nothing is to much trouble, we always love to dine with you. Thank you for a great experience.