City Social - Restaurant
Great staff, superb food but cocktails and wine expensive and not up to much. English sparkling acidic and expensive.
Vue imprenable sur la city, très bon service et dîner excellent... petite attention du chef avec un gâteau spécial anniversaire, merci encore!
Service was poor considering the price and reputation of this restaurant which we chose for a 30th celebration. They forgot our wine order, had to come over to ask again what it was. Our one arrived after we finished our starter and was rarely topped up. Our wine bottle was in a shared wine holder and was moved between two holders so it wasn’t so easy to top up ourselves, otherwise we 100% would have. For our dessert they forgot to provide us cutlery; we couldn’t catch their attention until 10 minutes after we received it, and it wasn’t even that busy! Food was outstanding, just a shame the service let it down.
Service was extremely poor due to lack to staff/follow through
Multiple items were delivered late to table and/or orders not completed
As always the food was excellent, could not fault, but when you pay £88.00 for a bottle of Chablis that is not even served cold it leaves me very frustrated. Surely they should get the basics right...
Service a little slow too.
Booked dinner for 3 to celebrate my daughter's 21st, so a special occasion. Location and views from the restaurant and bar are amazing and food was very good. Service was poor and restaurant staff were extremely disorganised. Little management visible, table was not ready when we arrived although restaurant was fairly quiet. Had to wait a very long time for cheese, ordered deserts to follow but these turned up at the same time and had to go back as they were souffles. Then had a very long wait. We were asked to take a final drink in the bar so they could clear the table but then bar refused to serve us saying they were cashing up - had to walk back into restaurant and ask to speak to a manager to sort out. Level of service was poor and certainly not what you would expect in a Michelin * restaurant. A shame but they probably rely on view.
Great night ,the food and service was 1st class . Thanks to all the team at city social
Great view! Wine steward was very helpful and knowledgeable. Service was timed just right and the restaurant, even as it filled up with Friday evening patrons, was quiet enough for the four of us to visit.
Becoming a frequent go-to choice for a memorable experience ticking both food and atmosphere. Had a close friend visiting from out of town so this was perfect iconic 'City' vibe! Food and wine divine as always - especially the vegan menu which she loved (even as a vegetarian/pescatarian)... and the Tequila cocktail was STRONG (!). Special mention to the team (Alia? and co) for superb service and warm welcome and accommodating hospitality. Rather busy with a boring business clientele at mid-week lunchtime - BUT quickly quietens down and service was attentive at all times. No question about returning, simply need to find time!
City Social offers a terrific setting and has great staff who understand the right combination of friendly but classy, approachable but discreet service that a seasoned diner looks for. The sommelier is a particularly fabulous character; the food itself was the weak link ... at those prices one expects everything to be excellent, whereas the quality of our recent meal at Pollen Street Social was considerably better
I booked a table for my boyfriends birthday and even though I hadn’t told the restaurant about it as he doesn’t like a big fuss when they did find out he was brought a small cake discreetly and in the bar a drink. We could not have asked for more attentive service and it made the whole day so special for him. We could not have asked for a better table either with a view. Definitely heading back there
Drink service was very slow took a long time for drinks to come! Other than that very good!
A very pleasant experience in a lovely restaurant with great views. Food was well presented and varied.
Great view , great atmosphere, great food. Fantastic evening out in a group or as couples. Their cocktail variety is a bit limited and not all the main dishes are as good as expected. Service and attention was a bit slow
Excellent service in a great setting overlooking London on 24th Floor. Extensive wine list and food to match. Attentive staff. What’s not to like!
Fantastic venue especially for a date, views were stunning. Food was wonderful
Fine dining as expected. Recommend the rabbit and rum baba.
I think there are other spots in London that provide better food with a view. This place lacked anything that would place it apart from an average city joint. Wine list is massively over priced, waited 35 mins for a cocktail which they didn’t take off the bill out of courtesy and I had to be told this place has a Michelin star. Will not go back.
A stunning restaurant with fine views if you can get a booth. Staff were professional and friendly, the ambiance perfection.
The evening was let down by having to wait so long for the mains, I believe it was over an hour. The starter was fantastic but the main was bland. Once we had progressed to the dessert, one person had been served well in advance of the rest of the table so by the time we received our dessert they had already finished theirs. We were also promised a free dessert as it was a birthday celebration but we didn’t get it. Unfortunately I wouldn’t return, I expect the food to be exceptional at those prices and it wasn’t.
Delicious food with a great view. Staff were very polite & helpful.
Great food and staffs are very welcoming. Good view and good ambience. However, for a one Michelin’s star restaurant, wouldn’t have expected the wrong set of cutlery being placed for customer. Having said that, the overall experience was great. Also got a free slice of birthday cake from City Social!
Very good but not exceptional food paired with below par service such as forgetting to bring some dishes downplaying allergies and a Sommelier who has a hard time recommending wine make for an acceptable experience that falls far shot of expectations from a Michelin starred restaurant.
Overall it was great experience, lovely staff, food was fantastic... as were the views of the London skyline. Would highly recommend.
Without any prompting, the staff also brought out a bday cake which was a nice touch.
I was excited to come to City Social, as the views and reviews about food were outstanding; however service was horrific. Upon arriving, we ordered cocktails. After waiting 20 minutes, we asked where our drinks were and were told one fell so they had to remake it. I don't understand why no one told us. After finishing our cocktails, we waited another 20 minutes before we had to ask to order wine and food. Our wine glasses arrived but no wine. 15 minutes later we asked and were told they were out and would get us a similar priced bottle. After 1 hour we finally got our wine and appetisers. A manager was kind enough to move us to the window after all of that. From that point on, the food was amazing and manager continued to check in on us. Overall, amazing food, views, and ambience. Shame the service is so bad - tip to management, people come to a fine dining establishment for great food, but more importantly service. Treat your customers better. Can't say I'll be back.
Amazing food, stunning views and great table service slightly tarnished by an unfriendly Maitre’d and mediocre, overpriced wine.
Went to this place first time and had read good things about it. To be frank, the service was attrocious! We had to wait around 20-25 minutes for our main course and desserts and on 2 occassions we had to get up and go to the bar to grab the attention of the waiting staff. Nobody had their eye on our table to see if we needed anything. When we got the bill we told the person in charge of our table that we were not happy and instead of being sorry he lied by saying their system showed the food had come out within 15 minutes of ordering. He went away and came back with the bill and said he had taken off the service charge. This service charge was discretionary and we were not going to pay that anyway! It was so bad that they refused to do anything further or even offer to reduce the bill.
We still paid the £145 bill but I would never visit again and I would not reccomend this place to anyone which is a shame because the views were lovely!
HORRIBLE SERVICE!!! Unacceptable for this type of restaurant. Avoid!
I am actually lost for words here. The audacity to add £30 to the bill for their ‘service’ is almost amusing! Almost! To say the reception was cold would be a blatant understatement! It was bloody rude!!! Nevermind. ‘Fast’ forward to our table, after 30min wait for our cocktails at an empty bar staffed by two people , we have arrived! Hurray! Although there is just roughly a dozen things on the menu and a handful of tables occupied, the first thing we learn is that they have ran out of the rib-eye steak! Oh dear! Quite funny but that’s OK as we actually fancy sharing something for my lady’s birthday. We go for the only sharing option on their menu and that’s lovely, too, though a bit expensive if I may say. I am not even going to name it here because...???
Yes, correct , we are told they have ran out of that, too! 15 min later! It seems to happen a lot at City Social as the waitress was pretty relaxed and casual about it! And that has effectively ruined our experience! Well done. Not bad for £300! So, what’s next?! After I dared to complain they came up with a poorly executed substitute while promising to match the price of our original choice. Generous at a first glance but it was conveniently forgotten by the time I got the bill! Cheeky! ;)
Last but not least, regardless of the vast selection of wines they have on offer the one that would actually go best with their proposed substitute is not even on the list! Surprise, surprise! When asked about Amarone the ‘sommelier’ seemed truly clueless! (Sigh... )
The place is so pretentious it’s not even real life and sadly it is equally far from what is actually expected!
Maybe it’s just me though? ;)
We spent our 7th Wedding Anniversary meal with City Social. Food unquestionably good...service even more so. The team went above and beyond to give us one of the best London dining experiences we have ever had. Michelin rating...100% deserved. Thank you City Social, we will be back...The Meerlust couple.
A beautiful restaurant, fine dining and great for a special occasion. I enjoyed the food, the cocktails were good too, but the wine list slightly overwhelming and over priced in my humble opinion.
The staff were all wonderful, really professional, but not too in your face. And the chef came and spoke to us, which was really nice. I thought this was a fantastic restaurant, would recommend.
Excellent food, excellent service. Waiter was friendly, informed & helpful. And a great view to boot.
The restaurant has amazing views over the gherkin and London overall. The food, however, was just ok. It is overpriced, lacks originality. The waiters were checking up on us too much. Overall, a great place to impress someone with views over London.
An impressive place with an impressive view and excellent food. On the pricey side and a little on the dark side - great for admiring the City lights, perhaps less ideal for a first date.
Outstanding quality; food was excellent, service amazing. Definitely a recommendation for your visit London. Perfect location for business dinner. 24th floor, stunning view over London, little bit of Dubai feeling.
We had a private dinner on a business trip. Perfect evening for me and my wife.
It was a beautiful setting with very good food however apart from our first waiter the service was a tiny bit confused but I think it’s because people were new.
I loved the eve so can’t really complain
Could do with a bit more outside direction tho it’s hard to find if you don’t know where to go.
Very slow, terrible service and it is definitely not value for money. The waiters do not keep an eye at your table in order to refill the wine glasses and each time you need wine from your bottle, you have to ask them. Also, the portions are too small.
Finally, the tables are next to each other. It's like sitting with others. I know everything about the couples who were sitting on both sides of our table. It is impossible to have a private conversation.
It was so slow! Our table was booked for 8.30pm, we sat down at about 8.50pm but no food was brought until bread arrived at 9.50pm. Far, far too slow.
We went to City Social for my other half’s birthday meal, we had a lovely time, great service, fantastic food and delightful wine too. The only slight disappointment was being unable to get a window seat, but the staff were very accommodating and the atmosphere was great we soon forgot about the views anyway! Certainly would recommend anyone thinking of booking for a special occasion or date night!
The view is spectacular but you can go up to Veritigo for a lovely cocktail which is much better value. Service was so so - water order incorrect, vodka and tonic had no noticeable vodka in it, no choice of gin or vodka or tonic, too many different servers but nice maitre d’. Table looked tired, no table cloth, starter was overly vinegary, bread ok, my main was lovely but my partner said the steak was better in the Ivy and presentation was poor. Really this restaurant could be summed up as lovely location very average service and food. Am frankly amazed it has a star. We ate at another starred restaurant in December and it was a culinary dream. For tourists not foodies.
An outstanding city restaurant with stunning views. Service was exceptional. The rib eye steak was superb. A thoroughly enjoyable experience