Copper Grouse - Taconic Hotel
We were so happy with our visit to the Copper Grouse! Brunch was absolutely delicious (I had the apple butter french toast and my husband had the eggs benedict). The flavors were amazing! The ambience was gorgeous as well, with the cozy decor and the beautiful fall views out the window. Our server, Sheila, was so kind and attentive. We will surely be back! We've already recommended your restaurant to friends and family!
The food was good but the service was a problem. The reservation app asked if we wanted high top seats or standard. We opted for standard but were seated at a high top table because it was all that was left. After being seated it took about 10 minutes for the waitress to take our drink order and another 20 minutes to actually get the drinks. The food was good but the place was too busy and noisy to fully enjoy.
Overall, for the price, the service and the whole experience should have been better.
Having visited the Manchester area for over 40 years, we have come to expect very good dining experiences in many places, this was not one of them. My swordfish entrée was quite good, my wife's lamb shank must have been boiled to remove all traces of flavor. Our Caesar salads were also tasteless and did not include the anchovies I asked for. The bread was promised twice but did not arrive until well into our dinner. My after dinner scotch was barely enough to wet the bottom of the glass, NOT a $20.00 pour for certain. Service was inattentive at best. Overall a real disappointment in a restaurant we have been before but unlikely to ever return.
I would recommend but I wouldn’t go during Columbus Day weekend. I would go to VT on this holiday weekend. They don’t have enough staff for such a busy weekend. We saw this everywhere we went in the area. This happened to us last year too
Food was very mediocre for brunch. Have had dinner here several times which was much better. Staffing was not adequate, tables had not been cleared.
It was crazy loud and a wedding party was there- 20 people standing next to our table. Too loud. We left.
Very nice experience, food was the best, ambiance was nice, felt the lights could have been dimmed a bit more . Drinks are a little pricey, some cheaper wine options would be good.
Visiting. Our order was misplaced so we waited a long time forgive food. It was good and we were comped dessert to compensate fifths wait. Enjoyed the visit to the restaurant and hotel.
10 year wedding anniversary. Amber was a lovely server. Food was outstanding.
This is a hard review to write. I thought the food was very good, a nice selection of locally sourced ingredients, nice seasonal menu. BUT, the service was so epically bad that it really detracted from the whole experience. We waited forever for our drinks, our appetizers, our entree, our bill. I had to ask twice for spoons for our soup, as it was getting cold. My wife got the wrong entree. Just painful. We skipped dessert because we didn't want to spend another hour waiting.
Great atmosphere and the vibe is cool for Vermont.
We were seated and started seeing other tables seated after us receiving their meals. Our server spent most of her time in other areas of the restaurant. When she came by our table we asked her to check on our order. Our food arrived soon afterwards, although the salmon was dried out, perhaps by having been under a heat lamp for a prolonged period. We were not asked about the quality of our meal while we were eating.
My wife and I had a very nice dinner. We go here often when in Vermont. Keith
The food was not worth the money. Worse ceased salad I ever had,
Waitress made a mistake on bill. The mistake was to my advantage. I called it to her attention. She thanked me for my honesty and then gave me attitude and was not polite at all.
Great food, great ice cold beer. Can’t wait to come back
I was not aware that "burnt" was a flavor. Had an entree composed of Pan Seared Sea Scallops,
Corn pudding, pork belly, baby zucchini, peaches, and fresno chili jam for $37. The scallops were burnt, the zucchinis were burnt, the peaches were burnt, the pork belly was burnt. It's one thing to slightly char items to impart some color and flavor. but this was completely over done, especially for a dish as light and delicate as scallops. My wife had the same dish and her's was likewise burnt. Service was very svery slow. While we were seated right away, it was about 20 minutes before they came to take our order. I've eaten at Kimpton properties a number of times over the years and this was the first truly bad experience.
Good morning Peter. On behave of the management team at the Copper Grouse, we deeply apologize for our poor performance during your stay with us. We pride ourselves on the quality of service, and the quality of our kitchen. We would like to have you and your family return in the future to show that we are better than what you experienced. Reviews such as this allows us to improve, and implement additional training for our staff. We hope to see you again.
We absolutely loved this place. Great menu, with such a laid back and comfortable atmosphere. I highly recommend it!
Thank you Chris! We appreciate the kind words.
Good service and atmosphere were wonderful Enjoyed a romantic dinner in a beautiful hotel
Thank you for the kind words. On behalf of the management team at the Copper Grouse, we always enjoy hearing wonderful experiences such as yours. We hope to have you again.
Good food, nice menu. Server was not very good, but whatever. He wasn't offensive, just not very warm or engaging. Dining room full of NYers, maybe that's why...but hey. That's Fall here in the foothills.
I would recommend they lower the volume of the music so people are not yelling over it...and that the dining room be kept at "Guest Temperature", not "Server Temperature." It was really chilly--everyone was wearing jackets. People went to their rooms/cars to get jackets; it was that cold.
Good beer; Mac and Cheese VERY excellent; Brussels sprouts app excellent but a little over-seasoned; BEST burger I've had in a long time. Fries were not edible for me, too salty. I am an excellent user of seasoning--I use salt regularly, and I am not a crusader about sodium or anything--but this food, while excellent, was overly salty. Not to single these folks out, but kitchens need to season to GUEST taste, not Chef Taste.
Thank you for taking the time to write about your experience, we are always working hard to improve as a team and will use such a review for further training. We hope to see you again.
Very slow service!
Alora was AWESOME!!!
We think so too!
Just a great, warm and comfortable spot. Food and service is always top notch !!!
Kevin, thank you for the kind words. We would love to host you again in the future!
they couldn[t seat us at our scheduled time.. what was to be a quickish lunch was almost 2 and a half hours... however portions are very large which was fine as we didn't leave until almost 3 and our dinner reservations were late
Hi Susan, on behalf of the management team we apologize for not meeting your expectations. We hope to have you stay with us in the future, and we will use your review as additional training to improve the quality of service.
This was our 2nd visit to Copper Grouse. The first visit was excellent. This one just so-so. Primarily because it took almost an hour for our buger and salad dinner to arrive. Both were average in quality. I suspect they're short of help in the kitchen and it showed. I will be happy to visit again if the service improves.
Greetings Bob, on behalf the management team we deeply apologize for our slow service that evening. Reviews such as your serves as a wonderful training tool, and we will work tirelessly to improve our quality and speed of service. We hope to have you again in the near future.
Food was wonderful, server engaging, atmosphere charming.
Thank you for time! We are so pleased to hear about your dining experience and hope to have you again in the near future.
My family loved their dinner at Copper Grouse. We have been coming to Manchester for over 20 years and we've seen restaurants come and go. This one is a keeper. Everyone loved their dinners, and we loved the ambiance. Even the toddler meal tasted delicious! If we weren't with grandchildren, we would've sat outside at the fire pit and enjoyed a cocktail!
Our dinner was unfortunately burned on the underside of the scallops and vegs. What a shame, I have had this meal before and it was great. Someone wasn't paying attention in the kitchen.
Beautiful restaurant and hotel. We sat outside on the porch. Great experience all around. Beautiful setting, good food and decent value.
We ate at the Cooper Grouse twice. The first time was fine. The second time was less than acceptable. We waited 1/2 hour for lunch when the restaurant was empty. We had to ask our server about the delay & when our food finally arrived we were told the chef burned the first hamburger & had to make a new one...and the order came out wrong. The kitchen & wait staff need work at getting the simplest things right.
We had a great experience at this bar and restaurant. The atmosphere was very nice and the service was fantastic. Our server Michael was an outstanding waiter and the food was also very nice. I would highly recommend the Copper Grouse when in Manchester
The food we tasted was good, but after two hours our mains were still not ready. We cancelled after that. The restaurant indicated that they were short one chef, but didn’t seem overly concerned with our experience.
We have been to the Copper Grouse several times over the past few years and have always enjoyed it. However, tonight was a different experience. It took quite a while to be seated and the service was poor. It would have been helpful if a manager or someone would have addressed these issues in some fashion.
Charming dining room and bar. Food was above average and cocktails well done, but save room for dessert. Outstanding!
Lovely setting. Pleasant wait staff. Limited lunch menu and they were out of two things.
Food was not good. Always either way under or over cooked. Beautiful porch but truly underwhelming food.
The service was friendly but over solicitous. No fewer than 3 members of the waitstaff interrupted our lunch 5-6 times to ask how it was. If people are deep in conversation - don't interrupt them! The food was good but a very limited lunch menu.
The food was excellent. We went back a second night because we enjoyed it so much. The food was excellent again the second night, however it took a very long time for everything. From having a drink order taken to receiving any food.
The mussels were spectacular!