Countess of York-National Railway Museum

Waiter and waitress are very helpful and polite. Great scones and fabulous dessert choices. I would definitely return to this cafe.

What an amazing special experience this was. The staff were lovely and attentive, couldn't have been more helpful. The atmosphere was luxurious and the food was delicious and stunningly presented. Also was exactly perfect quantities - left us feeling full but not sickly so!

After a busy weekend in York spending time here was delightful. The whole experience was very relaxing and the setting was perfect. Just outside the main museum which was full of families having fun, the dining carriage was peaceful and had just the right amount of tables so as not to be crowded. The service was excellent and the afternoon tea was amazing. A lovely selection of savoury treats including pea and watercress soup, a cheese tartlet and the obligatory finger sandwiches. This was followed by lovely scones, jam, and cream and then some delicious cakes. There was a choice of teas, coffees and soft and alcoholic drinks. A perfect end to a girls weekend away. Highly recommended and at £23 not unreasonable for the quality.

The perfect place to enjoy a wonderful cream tea, after or before visiting the National Railway museum.

What a fabulous experience from start to finish, the staff were so attentive and the food was amazing

Beautiful setting and lovely food for a special occasion. The waiting staff were attentive yet did not hover or make us feel uncomfortable. The background music was a little low so you felt like you had to whisper so as not to bother other diners. As it was a school holiday there were a few children in the gardens outside playing with the carriage doors trying to get in to the tea rooms and the wheelchair lift. It wasn’t the fault of the tearooms but instead of addressing the children or asking them not to rattle the doors they just ignored it which slightly marred the experience. I would highly recommend the afternoon tea though.

The carriage was beautiful and the staff were very pleasant the food was amazing would definitely go back

Best afternoon tea ever. Staff were very attentive throughout. Even offered extra sandwiches before we started on the sweet things. Topped up with coffee when needed. And a gift of 2 x macaroons to take home with us. More expensive than some afternoon tea experiences but well worth the extra cost.

Very nice relaxing atmosphere staff very attentive food was good overall a very good experience would definitely recommend

Fantastic experience. Went for a belated Mother's Day celebration with my family (group of 6 including a young child and a baby). Service was excellent, couldn't fault it at all, the staff were very personable. The setting was wonderful, in the Railway Museum so my children were able to play and see the exhibits before we went for the afternoon tea, in such a special setting on the Countess of York. It was very relaxing even with two kids) and we all had a wonderful, memorable experience.

In general we had a lovely afternoon. My main disappointment was the soup and tart. The soup was lukewarm and the little tart-lets did not taste nice cold.
The sandwiches were delightful and the waitress offered more sandwiches several times. The cakes were absolutely delightful.
The surroundings also were lovely,
However, my overall experience was that I spent a very pleasant couple of hours there.

Very enjoyable experience, transported back in time to a more elegant era.

I have visited the Countess many times now and introduced lots of friends who in turn have re booked and taken new visitors. On Sunday the food was wonderful - pea soup and a little cheese tartlet, followed by sandwiches, scones and delicious little patisseries. I particularly like that you get one each of each offering rather than having the awkwardness of agreeing who wants what! I had mentioned that my friend didn't eat meat and that is was her birthday and they were prepared for us. We had a lovely afternoon

Perfect way to treat Mum on Mother’s Day. Food was lovely and the service was great, many thanks!

The best afternoon tea we've had and the staff were lovely. Apparently the Flying Scotsman was in somewhere to refuel but we couldn't tear ourselves away from the food to go and see.

Everthing about the whole experience was wonderful we went for my Mother in Laws 80th it was a lovely afternoon tea choice of Teas, everything was so fresh

Superb setting wouldn't think you were sitting in a museum. The service was brilliant and staff ensured that were topped up with tea and sandwiches. The food was lovely, scones were a particular highlight. As this was a mother's day treat it was a lovely setting for a special occasion, so would recommend to anyone looking for somewhere special for afternoon tea.

Mother’s Day

A lovely experience. Staff were very efficient. The afternoon tea was well presented and tasty.

It was a birthday celebration absolutely fantastic food was excellent and service from Joel outstanding ,well worth a visit

Lovely food, attentive service, great surroundings, brilliant ambience.
Will be back!

This was a wonderful birthday treat! Delicious food, fine china and great service in a beautifully restored railway carriage. I particularly liked the savoury starter - soup, with a mini tartlet (not usually on an Afternoon Tea menu!) The sandwiches were really fresh, generously filled and we were offered extras. Light fluffy scones with clotted cream and gorgeous jam were followed by a selection of delicate and absolutely scrumptious sweet treats. Complimentary parking was included too. Would highly recommend!

Food and setting was great but the service from the staff was appalling. I was asked to add a message if I wanted when booking, so as it was for my partners birthday I added a message to say this. No sign of it on the table when we arrived and I had to ask twice before getting an answer that it would appear with the cakes. The happy birthday message was about the size of a stamp. Hardly worth the bother.
Staff weren’t very helpful when we asked about what options were available for changing the food if say one of us didn’t like a specific thing.
Overall the food was ok but very overpriced, the staff could do with learning how to smile and put the customer first.
Nice idea of having the converted carriage but you need to improve your staff.

Lovely afternoon tea with fabulous service. A real treat.

Absolutely fabulous experience from start to finish. Wonderful ambiance to dining car, so relaxed, loved the background music, menu for champagne tea was a dream. Fantastic attentive service from Joel, he just knew what you wanted, right down to the extra sandwiches, a very nice touch, and much appreciated. Loved the gorgeous cellophane wrapped macaroons at the end and then the lovely touch of the door to leave being opened for us. Absolutely perfect, would recommend to anyone wanting a classy afternoon tea, well worth the money and a huge thank you to Joel and you all.

Expensive but worth it for the ambience and excellent personal service.

Poor food, soup cold, cakes very poor, sandwiches poor. No one spoke, were left wandering what to do. Comparing it to Betty’s for roughly same price no comparison. Would never return or recommend.
Very very disappointed.

A lovely afternoon in very nostalgic surroundings, it was a perfect setting for afternoon tea. The different selectons were lovely and many thanks for the special choice for diabetic member of party. I have already recommended to a number of people. The staff were lovely, polite and friendly. It is a venue with a difference and a full day can be made of it.

Had a brilliant day out at the York Railway Museum, got there at 11 and by the time we went off to enjoy our afternoon tea we still hadnt seen it all. So another visit soon we hope. Thought the staff members wandering round in costume were brilliant! though to be fair it took us a while to realise that they werent just very enthusiastic members of the public. We listened to the talk on the royal trains and the presenter was so knowledgeable and enthusiastic, as were the 2 presenters who demonstrated the turntable in the great hall.
Really recommend booking the afternoon tea in the railway carriage, the food, staff and ambience are brilliant! great value for money as well.

Lovely afternoon staff were very friendly and helpful, would book again.

Disappointed with the service. There should have been more savoury choices. The waitress queried us asking for more sandwiches. She was very aloof and unfriendly. I think it was overpriced and would not visit again.

really enjoyed our afternoon tea they catered well for my veggie/gluten free diet would highly recommend nothing was to much trouble

Overall a delightful experience which my 3 Japanese students enjoyed immensely. My only question is, where can I buy the jam from? Delicious!

Second visit here and this time brought 5 friends to celebrate a special birthday. Couldn’t fault the whole experience/ food, service and ambiance were top notch. Looking forward to our next visit

Excellent location, extremely comfortable, excellent food and very very good service.

Took my granddaughter for a birthday treat she loved it. The food was lovely and the waiter was friendly and extremely helpful. Will definitely be going again.

Fabulous setting, staff couldn't have been more helpful. The food was excellent with a good choice of teas (we had breakfast) and you were offered more sandwicheswhen you had eaten what was on the plate.

A wonderful experience, and a railway carraige saved into the bargain.

Service staff were very attentive. Atmosphere was unique. Food was well presented and varied. Gluten free option was very much appreciated and enjoyed. Would recommend for a special treat!

We had a wonderful afternoon tea, the staff were lovely and the food fabulous! We opted for the 12pm sitting on a Friday and there were only two tables taken (including ours). I would definitely go again and although we went as a couple, the table next to ours had a little girl on it and the staff made her feel very special, which her own tray of sandwiches and cakes. I wouldn’t hesitate in taking our children next time.

Lovely place was very relaxing Service was first class Food was delicious