Crazy Bear Fitzrovia

3.9
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2533 reviews
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£26 to £40
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Thai
The Crazy Bear's first London venue opened in 2004, surpassing every expectation in terms of popularity and accolades including:
The Evening Standard's best bar of the year award
Theme Magazine's best designed and best operated bar
The Times' runner up for best bar in Southern England

The Crazy Bear Fitzrovia has also been awarded best restaurant by The London Lifestyle Awards.

Special Offers

12 Plate Festive Signature Menu with Premium Champagne £33.00

From a set menu.

Terms and Conditions: Maximum of 5 diners. Includes VAT, excludes service.

Valid For: 1 - 5 people

Starts: 1 December 2019

Ends: 30 December 2019

Availability: Sun 12:00-21:45
Tue-Thu 12:00-14:45 17:30-18:00
Fri-Sat 12:00-18:00

12 Plate Festive Signature Menu with Premium Champagne £33.00

From a set menu.

Terms and Conditions: Maximum of 5 diners. Includes VAT, excludes service.

Valid For: 1 - 5 people

Starts: 19 November 2019

Ends: 30 March 2020

Availability: Sun 12:00-21:45
Tue-Thu 12:00-14:45 17:30-22:15
Fri 12:00-22:15
Sat 12:00-18:00

What 2533 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
4.1
food
3.9
service
3.8
ambience
3.6
value
Noise · Moderate
72% of people would recommend it to a friend
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M
1 review
Dined 4 days ago
Overall1food1service1ambience1

After being told that our table wasn’t ready upon arrival, we sat at the bar and waited for 15-20 minutes. Once we were seated at a table we were told that the kitchen was closing and would need to order straight away. We didn’t even get a chance to look through the menu properly. We we told we could not order any sushi and the sushi bar was now closed. We place our order and after 10 minutes was told that I could no longer have the dim sum that I had ordered and would not be able to pick anything else off the menu to replace it. Fast forward 30 minutes after being annoyed at our experience and how we were handled the manager came over and told us the chef is not making our food!!! We had now been there over a hour, hungry and angry at our experience. We had been waiting all that time for nothing. To top things off it was my friends birthday. This is so unacceptable and I will never be visiting the restaurant again. We were so hungry that we drove to china town.

CV
London
1 review
Dined 4 days ago
Overall4food5service1ambience5

The food was amazing however the attitude from the staff was not appreciated. They made us feel like we had to rush our meal and leave and weren’t very helpful. Other than that was a pleasant evening.

P
1 review
Dined 4 days ago
Overall1food2service1ambience1

This was one of the worst bar/restaurant experiences i have ever encountered.
- The staff got my booking time incorrect, even after confirming via both email and phone
- poor service in being accommodating I.e showing us to a table after waiting 15minutes, then waiting another 15 minutes before someone comes over to take our order, when we haven’t even been given a menu!
- Food arriving soooo late!
- To top it all off, the staff have my bag and boyfriends bag to complete strangers! It was only when they walked back with it through the restaurant that I noticed!

Absolute shambles

OT
1 review
Dined 4 days ago
Overall3food3service3ambience3

Sat in the drinks area till our table was ready. They did not have brandy or bottled coca cola
The food was lukevwarm and the menu bot explained so left hungry
When collecting our jackets from the cloakroom we were given the wrong bags

l
Dublin
4 reviews
Dined 5 days ago
Overall1food2service1ambience1

Was seated near entrance so had a cold breeze and felt like the waiting area. They forgot to put order in for my sisters main meal so we had to eat our dinner separately.

t
1 review
Dined 5 days ago
Overall3food3service2ambience4

We had to wait over an hour for our reserved table as the previous group did not want to leave and staff didn’t appear able to move them on. I would have expected some proactive apology or some drinks / nibbles and some understanding. Instead we were made to feel like we were unreasonable, as we kept having to ask what was happening whilst we were otherwise ignored. Credit in the end when manager gave us some free drinks (after we directly asked for some compensation). And once seated, service was good. But I would have expected the situation to be handled much better in a place that is charging high end prices.

L
London
8 reviews
Dined 6 days ago
Overall4food4service4ambience1

The 12 plate sharing menu with a glass of champagne is very good value, you get a decent serving. The duck dish and prawn pad Thai dish were particularly good.
The service overall was good, but the seating was terrible, my chair was in the aisle, and it was very squashed.

AN
London
1 review
Dined 6 days ago
Overall2food4service2ambience3

Pros: fresh, delicious food.

Cons: poor service, poor layout, mediocre cocktails, overall poor value for money.

s
London
16 reviews
Dined 7 days ago
Overall2food1service5ambience3

Overall really dissapointed due to the poor quality of food mainly. It was like a really expensive Chinese/Thai take away. Ingredients and flavours didn't feel fresh. Regretted ordering the set menu as it was £50 each which seemed good value for 12 plates but it wasn't. Portions were small. Our table was also bumped back 45 mins due to them taking a large booking before us. I have rated service as 5/5 though as staff were very good. Gave us a free round of champagne for the inconvenience.

FH
London
1 review
Dined 7 days ago
Overall3food3service3ambience4

Pretty average food with quite bad waitress. No knowledge of the menu as we asked questions about the food.
My friend loved it though so down to personal taste!

HJ
London
9 reviews
Dined on 30 November 2019
Overall4food4service4ambience4

Busy with place with a lively atmosphere. Huge menu with a wide range of food. Lots of dishes great for sharing. We shared some dim sum and crispy squid and tempura prawns followed by lobster dishes with noodles and a spicy sauce.

C
Hertfordshire
2 reviews
Dined on 30 November 2019
Overall4food4service5ambience4

Very nice restaraunt with good service. Food was very nice.

LN
Kent
1 review
Dined on 30 November 2019
Overall4food4service5ambience5

Great atmosphere and staff. Food very nice and lots of choice on menu. Would recommend.

VC
1 review
Dined on 30 November 2019
Overall2food4service1ambience3

My friend and I were really disappointed. We booked for a 3 course set with a glass of champagne. We arrived for our 2.15 booking on time and were shown to the bar while our table was 'prepared.' The one barman downstairs was so busy making drinks for the servers, it took him nearly 15 before he could take our order. We eventually got our drink, and after 30 mins I chased to see our table. We finally sat down 40 mins past our original booking time, to then be ignored by the waiters for another 10 before we finally got our menus. We had the starter and dessert for the table next to us given to us in error twice, luckily we knew it wasn't ours! There were no apologies or offers to discount us for the lateness, or poor service, so we asked to take the service charge off at the end, but really should have been offered some sort of compensation. Ashame when you think it is going to be something special. Food was tasty, but I've had similar at middle of road Thai restaurants, so wasn't worth the premium price tag. All hype, no substance.

NN
London
5 reviews
Dined on 29 November 2019
Overall5food5service5ambience5

Another great night

TE
London
14 reviews
Dined on 29 November 2019
Overall2food2service2ambience3

Nice venue and decor, but information on the open table was conflicting with what we were told when we arrives. We were not able to have the set menu with bar seating even though we were able to took book it.

E
London
2 reviews
Dined on 28 November 2019
Overall5food5service5ambience5

Fantastic meal for a special night out. Very romantic but went with a friend and it was still brilliant. Great service!

OT
London
1 review
Dined on 26 November 2019
Overall5food5service5ambience5

Great experience. Lovely food and lovely service

N
1 review
Dined on 24 November 2019
Overall3food5service5ambience2

The chairs where torn and very uncomfortable which impacted the mood of the overall night. But the food was amazing.

Need more gluten free starters.

F
London
2 reviews
Dined on 23 November 2019
Overall5food5service5ambience5

Great food and wonderful cocktails. We were given a lovely corner table overlooking the whole restaurant and the staff were brilliant too. I’d recommend it for atmosphere alone!

OT
London
3 reviews
Dined on 23 November 2019
Overall5food5service5ambience5

Was really good food and service!

L
London
4 reviews
Dined on 23 November 2019
Overall5food5service5ambience5

We had the best ever time. The food had so much flavour and every course was presented so nicely. We had the 10 course menu and there was plenty of food to enjoy for us both, with little bits left over to come back too.

The venue was stylish, fun and relaxing.

We had a drink in the bar downstairs afterwards, again... super stylish and a great chilled atmosphere. Good luck finding the hidden toilet doors though!

ML
1 review
Dined on 23 November 2019
Overall5food5service5ambience3

I have read the reviews and I could not in anyway fault either the food or the service. We were two couple who went for the 12 plate menu which we all loved. The service was perfect and was checking all was good on a regular basis whilst making sure our glasses were always topped up. The only thing I would say is the place is looking a wee bit tired they could do with spending a few bob on updating it as some of the furniture was indeed very very tired but this did not takeaway from the enjoyment of the evening. I will be back

LF
London
2 reviews
Dined on 22 November 2019
Overall2food4service1ambience1

Awful service!! Waited 45 minutes for our table that was booked at 8.30pm and didn’t get sat down until 9.15pm. We then waited a further 20 minutes to be asked for our food or drink choices. When we complained it’s as if they didn’t care and just said ‘they were busy’ and we weren’t offered anything at all to compensate. Food was good and price was reasonable but I certainly wouldn’t go back. Worst 30th birthday dinner ever

OT
1 review
Dined on 22 November 2019
Overall3food3service3ambience4

Food was average, would expect more from such a big name. Customer service find throughout until we were rushed to leave at the end. Would not return.

SM
London
2 reviews
Dined on 20 November 2019
Overall2food3service3ambience1

Dated. Cramped. Duck was nice. Wouldn’t come back in a hurry

OT
London
1 review
Dined on 16 November 2019
Overall1food1service1ambience1

Awful table, right next to the stairs so the cold air and smell of cigarettes constantly blew in. Waited 25 minutes to be served so we got up and left and went somewhere else. Highly disappointed and wouldn’t recommend.

L
London
1 review
Dined on 16 November 2019
Overall5food5service5ambience5

The service was excellent and we were looked after very well indeed. It was a dinner planned for my husband’s birthday. The food menu was excellent and even as a vegetarian myself, I loved my starters (I had two) and main meal. It was a superb evening kindly brought together by the funky house music playing in the background, the subtle lighting, the service and quality of food. Simply divine. Thank you.

MB
1 review
Dined on 16 November 2019
Overall4food4service4ambience4

There was a little confusion with the vouchers and booking however, the manager was very helpful and we were able to work it out and had a great evening

EH
London
1 review
Dined on 15 November 2019
Overall3food3service5ambience4

The food wasn't great . The furniture of the venue was dated and ripped.

OT
London
1 review
Dined on 15 November 2019
Overall2food2service2ambience2

The server wasn’t well informed of the menu. We were squeezed into a very small space side by side and the food was less than average and not worth the cost.

MA
Manchester
11 reviews
Dined on 12 November 2019
Overall5food5service5ambience5

Loved our first visit to Crazy Bear! We had the 10 course set menu which was fantastic ... great value for money, every dish was great, service was swift and friendly too! It's a very quirky place and the toilets were something else too.... if you can find them!!

CH
1 review
Dined on 9 November 2019
Overall2food3service1ambience1

Out dated tacky decor. Horrible ambience. Seated right next to drafty doorway despite having made reservation weeks in advance. About half an hours wait for each drink ordered. Slow service. There was another group waiting for our table which we were told nothing about, the guest waiting came to our table and started shouting at us when no one from the restaurant had even indicated that they needed to clear the table. Restaurant manager just watched blankly doing nothing. No one had even brought us the bill yet. The dinner was supposed to be special to celebrate a big birthday and honestly it was nothing but disappointing.

B
London
1 review
Dined on 9 November 2019
Overall1food3service1ambience1

We had a terrible experience at the Crazy Bear, ordered a ten course taster menu that was rushed through in 40 minutes and then we were asked to leave the table! I’ve spent longer in McDonalds!

SM
Glasgow
11 reviews
Dined on 6 November 2019
Overall5food5service5ambience5

Needed somewhere to eat and didn’t know the area. Crazy Bear sounded good and the menu had what we liked. Food was good and service great. Will go again sometime

SA
Manchester
1 review
Dined on 2 November 2019
Overall1food1service1ambience1

Awful experience, I spoke to the waitress and manager about a vegan menu, the manager assured me they can make anything vegan, when the Pad Thai arrived it had egg in it! They forgot about The Dim Sun starter so it came at the end when we had finished eating. They forgot about the wine bottle we ordered and that came after we had eaten the starters. Food wasn’t great service was poor it was too busy for a Saturday night and not enough staff. The restaurant itself was basic, ripped chairs, dirty carpet, nothing special I would avoid this place.

OT
London
5 reviews
Dined on 26 October 2019
Overall4food3service5ambience5

Was really nice experience, good service, lovely environment

OT
London
2 reviews
Dined on 26 October 2019
Overall3food3service3ambience2

This time round it wasn’t as good as I remember it a few years back. I’m all for authenticity and so to have fake tea lights really works against the brand and the venue. Service was a little slow although I understand that’s as the venue was packed. All in all it was okay but not as good as I remembered it.

A
London
3 reviews
Dined on 25 October 2019
Overall3food4service4ambience4

I love dining here mainly because of how lovely the decor is. The food is quite nice and very affordable, and the service was efficient. They brought myself and three others a little birthday treat as it was our birthdays, I found that really thoughtful of them. However our drink order was messed up twice, and our food was brought out slowly. But I think that all came down to miscommunication. Aside from that our waiters were really lovely and helpful, also it’s a lovely place to have a small celebration (As its a bit small and can get quite cramped inside) or a cute date night

EC
London
1 review
Dined on 20 October 2019
Overall4food3service4ambience3

Decor a little tatty, bathroom doors had gaps in I could see through. Some meat a little overcooked and desserts not amazing. Ate from signature sharing menu