Poor service on this occasion despite the restaurant being empty.
We waited 10 minutes before a waiter appeared but didn't say anything. Sarcastically asking, 'drinks?'. We had to ask to have our food order taken.
There was a large piece of gristle in my Ham Hock Hash, a dish that I've enjoyed on occasions before.
We went for afternoon tea to celebrate my birthday and were very impressed with the food: Lovely sandwiches, two beautiful warm scones and four delicious cakes each! We couldn't eat everything. Will definitely go back.
Recommended by my son and it was a good choice. Visited on a Friday evening and it was full to capacity. Despite this the food and service was good.
Only negative is that with the restaurant not separate from the bar it was very noisy. There was music trying in the background but the bar noise was winning.
Perfect venue to celebrate my husband's birthday. All staff so helpful and professional. Food top notch and buzzing atmosphere. An all-round great evening!
Excellent ambiance, food and service. Everything was great!
Had high hopes for our meal at Dean Street Townhouse, but unfortunately our time there started bad and got worse. Despite an early evening reservation, we were shown to a table so close to the ground that it would’ve proven extremely difficult to eat from: comfy chairs, but so low that our knees were up to our chins. No bother - we asked to move, and we were shown abruptly to a new table. One you could dine at.
We’d only been given the brunch menu, despite it now being 5pm, but on request we were given the full a la carte menu. Our modest whims hadn’t been well catered to thus far - flagging down one of the endlessly occupied, yet never-actually-busy waiting staff was harder than it should’ve been. The place was nowhere near full. Service rarely came with a smile.
On to the food - a shot at redemption. Unfortunately it was mediocre at best. Didn’t think you could go wrong with fish and chips - fair value at just under £15 - but was sadly proven wrong. Lacking in flavour and looking like it had done an hour or two on the hot plate, the fish was the worst I’ve had in London - the chippies and pubs round the corner would’ve been a better bet. And despite seemingly having done at least a couple of rotations in the fryer, the chips still managed to turn up lukewarm.
Either reluctant to ask for fear of an answer or knowingly aware of what it would be, the MIA waiting staff didn’t enquire how things were. In fact, when we eventually hurried to pay the bill and leave, a managerial-looking chap approached simply to pop the card machine on the table without the formality of a ‘how was everything?’.
The positives were the venue itself, which still has a certain fading charm to it as a quintessentially English hotel bar and restaurant. And my partner assured me that they’d done a good job with her Bloody Mary. Oh and I enjoyed the bread.
To put this into some context, I’ve never actually left a review for a restaurant before. This was bad enough to inspire my first.
Food was very nice at reasonable place in central London. Big issue was the noise - totally deafening, you couldn’t hear the person opposite. Totally spoilt the whole experience and we won’t be returning. Other diners were clearly experiencing the same problem.
We went for my husband's Birthday and had a great experience. The food was delicious, the staff very welcoming and professional and the setting, lovely. I would definitely recommend.
Service was slow to start then got better. Menu is not as interesting as it should be and sides (greens) were over cooked.
Lunch with a colleague midweek but I'd happily come here for other occasions, with clients, for a date or friends and family. Great food, lovely atmosphere, wouldn't hesitate to come again
Well prepared tasty food, great service, comfortable and you can have a conversation without straining to hear.
Easy and efficient booking, met special request for a booth table.
Nice, cosy ambience.
Simple, good quality food.
Fast service (but a bit rushed)
3 dishes not on the menu. It a short menu to start with, so hence we had a limited choice to choose from
Couldn’t understand the waiter - very strong Italian accent!
But an enjoyable experience overall, if a little impersonal.
Went there for Sunday roast- they only offer set menu of either two or three course meal.
The bread served prior to the meal was nice and warm with a wonderful salty butter.
Had the beef roast served with cauliflower cheese, roast potatoes, Yorkshire pudding and veggies; kale and carrots. The beef, potatoes and the cauliflowers weren't anything exceptional but neither bad, the vegetables tasted bland and soggy. However, the Yorkshire pudding was fluffy and tasted great when smothered in gravy :) To much disappointment, dessert wasn't a forte either, tasted like it was straight off the shelf of a store.
However, I would say that the service was great, felt welcomed and cared for.
I've come to Dean Street Townhouse several times, I'd say stick with their a la carte menu - their fish is great! but definitely won't be returning for their Sunday roast.
Had a great experience here. Party of 4 came for afternoon tea. The space is beautiful all the china was breathtaking. The tea and scones were fresh and delicious and very affordable for the quality of service. Will definitely go back when I return to London.
Really lovely experience. Helpful, professional staff, delicious food, chilled atmosphere. Will be returning soon.
The best Sunday roast in London. A real gem. Consistently excellent food and extremely attentive (and attractive) waiting staff..! We WILL be back..!
We went for an early dinner bedfore the theatre. Nice ambience. Excellent service Very good food (though the "pre-theatre" options were a bit limited). The service is really outstanding. attentive, informed and pleasant staff. It can be a bit niosy when full, but certainly not unbearable.Over all, a very nice experience indeed.
Chose it for a pre-theatre dinner and was not let down. Although the bar was very busy they sat us at our table earlier than the booking so that we could have a drink.
All four of us agreed that our food was not the standard we were expecting.
Normally wonderful food but was very disappointed this time round. The crab was dry and the stew was tasteless.
Great service and great food. Definitely worth visiting. Ambiance was very cool
Always good venue, one side dish of veg was not served and another one of my guests complained about. Apart from that all good.
Lovely early evening meal pre theatre. Great service as always, thoroughly enjoyed it!
Great meal with friends at Dean Street. Shame they ran out of Halibut but overall a great experience! Definitely finish with an espresso martini, they’re delicious.
As always, everything was perfect.
Nice venue and food. Probably the rudest most unfriendly waiter I have come across in all my years of dining out in London.
Fantastic venue. Can't fault the food, service and drinks. Will be returning.
Great birthday brunch on Saturday. Attentive but not intrusive service and excellent food (recommend the steak tartare!). Will be back.
We went with two grown up children and had a fabulous time. The ambiance is busy but relaxed. It’s a chic place with candlelit tables and good music. Plenty for vegetarians and meat lovers. The puddings were the best. We loved it.
Lovely vibe, attentive service, really pleasant evening
Lovely breakfast location, good and friendly service. Has a great atmosphere, busy but perfect for meetings with friends and colleagues. Would definitely return again.
From the food to the cocktails to the service we all had a fantastic experience. Would thoroughly recommend
I wanted to take my two nieces somewhere different after they came into town /shopping. They thought that the Townhouse was 'fancy' but in a relaxed and informal way. Food, service and ambience all great. Thank you.
Relieved to have table for 4 in quieter section so you could have a conversation. Area near bar was crazy busy & loud. Food was ok though menu limited.
Staff service was attentive though not intrusive.
Great time at DST as always. Staff are great, food great, never fails
Great service and ambience. Had a lovely pre-theatre brunch, superb bloody mary's and coffee.
After our meal we sat outside on the terrace and enjoyed complimentary anniversary chocolates. Fab.
I love this place, but as with many places in London, brunch service often very slow and unorganised. Much better in the evening.
Great dinner right in the heart of soho
We've been to Dean Street Townhouse many times and had a good experience every time - except this time! After getting our starters the kitchen forgot about our mains. 40 minutes later we asked where our food was - after a quick rush it was presented to our table but unfortunately one of our party's dish was cold and the carrots were raw. All was rectified with a replacement meal and I can't fault the apology of the waiting staff who gave us a complimentary bottle of wine. But very unusual for a normally exemplary restaurant and i can only imagine it was a weird glitch! Despite this we will return because we love Dean St Townhouse.
I was looking for a relaxed but stylish venue serving British food with a twist for a reunion lunch with an English friend who now lives in the USA. I had fallen in love with the Dean Street Townhouse before a morsel had passed my lips!