The serving staff were not proactive. We had to ask them for a drinks menu and to take our order. The worst of it was that after our main course was cleared away, we waited for well over half an hour before asking for the dessert menu only to be told told that they had now stopped serving food.
Been several times and always great food, atmosphere and service. On the odd occasion have had what I call a "daft" dish. This time it was 3 (only 3 for £7.50??) kingish prawns fully dressed in shells with heads on in boiling hot sauce served in equally hot metal dish; nae finger bowl or towel. However did not spoil the meal and will return (but not have the prawns!).
Very poor service. Unfriendly staff attitude and the card machine wasn't working so when the bill arrived they suggested we go across the road to draw cash from the ATM as they couldn't process the credit card!
After telling them that wouldn't happen as I only had my credit card they sort of apologised that we should have been told on arrival(which we weren't) and that their sign had fallen down!!! They then wanted to take a picture of my credit card (which is refused) but did take down the card details to process the next day.
I got a call on Monday saying the card details were wrong!!
All through this I have been made to feel it was my fault and there has been little or no sign of regret over their really poor performance. The total bill was for £125!!!
Food was tasty and nicely presented. Staff knowledgeable and friendly.
Usually love Firebird, but booked to go for some dinner with a friend prior to a gig in Kelvingrove Bandstand. Took over an hour to get our food resulting in us having to rush it down to make the gig in time , drinks and sides orders got mixed up. Staff didn't communicate with each other so a lot of confusion over our orders. They were obviously very busy but they should have staff numbers/kitchen to cover bookings. Staff tried their best but it just wasn't up to scratch and very disappointing. Also never mentioned that their card machine wasn't working, so as we were rushing out to our gig, we were informed we would have to go out to cash machine to get cash and return in order to pay, which caused further delay. Probably just a bad night but not good enough when Id recommended it as ideal spot for a quick bite to eat.
Had a really nice evening in firebird. My husband and I were child free, so took advantage, we weren't disappointed. Restaurant was very busy, and was hosting a birthday party. There was slight mix up and delay with starters, but the waitress apologied and took them off the bill. Food was deelish, had a really good atmosphere and the birthday girl even gave us some cake. Will definitely be back .
The service was really impressive. We got two gf pizzas instead of one but the staff were quick to correct that mistake and very apologetic. My friend ended up getting her pizza and her glass of wine on the house which was very generous. The general atmosphere was nice and the desserts are lovely, very good value for money and the presentation is much nicer than expected for a local bar restaurant. Definitely go if you are gf, their pizzas are delicious. Overall, lovely dinner, will go again.
This Restuarant/Bar has provided quality food and drinks for many years. Good to see standards being maintianed. Great atmosphere for all..
Great food, and atmosphere.
Interesting menu that delivered 100%.Service was ok although I had to tell them we had a bottle of wine that was not on the bill!
Always good atmosphere, good food and friendly service
Excellent food, pork and polenta dish is what I had.