Fortnum & Mason Gallery Restaurant

4.2
1493 reviews
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£25 and under
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Contemporary British
Top tags:
  • Lunch
  • Afternoon Tea
  • Brunch
Our light and lively Gallery Restaurant has a well-deserved reputation for offering “tastes of the Food Hall”, with fresh and seasonal menus using ingredients of the highest quality and known provenance.

Private Dining

Fortnum & Mason can cater for a variety of private events, from an intimate dinner party to a private shopping reception up to 1000 guests. These days, our restaurants and function rooms are more impressive than ever and can accommodate gatherings great and small, from business events and product la

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What 1493 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.2
service
4.1
ambience
3.8
value
Noise · Moderate
88% of people would recommend it to a friend
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K
1 review
Dined 2 days ago
Overall 5food 5service 5ambience 4

Great service by our waiter his last name was something like Cheinal or cheval?
As my daughter was poorly and he tended to us with respect and even gif the cake and happy birthday on plate bit too x thanks so much !!

L
New York Area
5 reviews
Dined 3 days ago
Overall 3food 3service 2ambience 2

I’ve obviously romanticised our last visit to F&M but this visit to the restaurant was pretty mediocre. Poor service and even poorer value for money all set in the environment reminiscent of a National Trust cafeteria- and that’s not a compliment.

AB
1 review
Dined 5 days ago
Overall 1food 3service 1ambience 1

The service was shockingly slow and indifferent. We had to leave the table to ask the waiter to bring the cake he promised to bring immediately 10 minutes earlier. No hot water to top up the teapot. The couple on the table next to us were about to leave as they had been ignored- I asked a waiter to serve them. They were on holiday from New Zealand and had looked forward to tea at Fortnums.
Truly disgraceful that 12.5% service was added to the bill for perhaps the worst afternoon tea experience in London.

JB
London
8 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

A great place to lunch en route to the Royal Academy. Excellent food and service.

S
Yorkshire
2 reviews
Dined on 13 August 2019
Overall 5food 5service 5ambience 5

Elegant, friendly, the staff is very professional and the food never disappoints. I recommend F&M to all my friends who go to London for a special brunch or lunch.

MB
London
1 review
Dined on 12 August 2019
Overall 3food 4service 2ambience 2

Staff need much , much more training in house , they seem to lack even basic skills and knowledge .

DC
1 review
Dined on 11 August 2019
Overall 4food 4service 4ambience 4

I haven't been to F&M for several years and the last time it felt rather ordinary. I now have two small children and decided that for my wife's birthday it was worth a try - hoping that the children behaved or at least the noise level would drown it out. I was not sure what the food was going to be like expecting a slightly better than tourist level.

I was wrong - the food was very good and the taste was authentic. In fact everything for us on the day turned out very well in deed.

TT
London
1 review
Dined on 11 August 2019
Overall 4food 4service 5ambience 4

We have dined at F&M in the past but never in this restaurant.
We had an excellent experience and a great time and look forward to returning when next in London.
Staff were very engaging and food excellent.

IK
Hertfordshire
11 reviews
Dined on 10 August 2019
Overall 2food 3service 1ambience 3

Abysmal service - it took nearly 2 hours for a sandwich and a scone! We asked four or five times for the same thing, trying different waiters, all to no avail. They weren’t even that busy! And totally inflexible on any changes to make things vegetarian, etc - it turns out everything is pre-made. Waste of time and money.

m
London
4 reviews
Dined on 10 August 2019
Overall 4food 4service 4ambience 5

I like the way the restaurant isn’t overwhelmingly posh yet the food is excellent.

KK
London
3 reviews
Dined on 8 August 2019
Overall 5food 5service 5ambience 5

A lovely and relaxed venue, perfect for a special occasion.

C
London
2 reviews
Dined on 6 August 2019
Overall 1food 1service 2ambience 1

J ai été très déçue. La vaisselle a changé et est très moche et commune, la salle ultra bruyante, la carte a augmenté en tarif et lz quantité n y est pas. Decue alors que j y venais chaque année auparavant...

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RL
Birmingham
1 review
Dined on 4 August 2019
Overall 4food 3service 5ambience 4

Reasonable lunch in a convenient site. Too much salt in some of the dishes however.

I
London
3 reviews
Dined on 3 August 2019
Overall 5food 5service 5ambience 5

Excellent lunch.
The Welsh rarebit is to die for.
Lovely staff providing excellent service.

A
London
3 reviews
Dined on 2 August 2019
Overall 5food 5service 5ambience 5

Delicious smoked salmon served quickly by friendly and professional staff. Relaxed ambience, although exclusive.

JL
1 review
Dined on 2 August 2019
Overall 2food 2service 2ambience 2

Our party had a very poor experience of service and food.

The lack of vegan option was down to avocado toast and the portions were somehow unbalanced - massive eggs Benedictine dish and tinny rarebit.

AL
London
1 review
Dined on 30 July 2019
Overall 5food 5service 5ambience 5

The weather forecast said rain and dull; I had a friend visiting from Europe; I thought where the best place to eat Breakfast. The Gallery at Fortnum and Mason. I was not disappointed. The menu is varied and I had the Highland Breakfast (Scrambled Egg, Toast and Scottish smoked salmon and my friend, Eggs Benedict. They were delicious. The quietness of the Gallery on a wet Tuesday morning is a gift during the beginning of the holiday season. The service is always exemplary and Tuesday was no exception. The waiting staff are attentive and yet discreet . We both echoed this was a brilliant beginning to our Tuesday morning.

p
London
3 reviews
Dined on 26 July 2019
Overall 5food 5service 5ambience 5

Food is amazing, service excellent but does tend to leave a large whole in your bank account . Don't go there very often but when we do it is wonderful.

K
London
6 reviews
Dined on 24 July 2019
Overall 5food 5service 5ambience 5

Great attentive service, prompt food delivery ....

JW
Manchester
5 reviews
Dined on 24 July 2019
Overall 2food 2service 2ambience 3

I advised on booking it was my wife’s birthday and asked for a window table, it didn’t happen. The menu is really poor, very restricted. We have dined here always at lunch 6-7 times this is the worst experience and we will not be back.

TM
London
7 reviews
Dined on 21 July 2019
Overall 5food 5service 5ambience 5

Sunday afternoon Very nice classic everyday 3 course meal, starter of dressed crab main of beef roast dinner and dessert knickerbocker glory all served and presented by professional staff

S
London
23 reviews
Dined on 20 July 2019
Overall 5food 5service 5ambience 5

I visit this restaurant regularly and are never disappointed, sometimes twice a day and have breakfast and afternoon tea. Have been known to have Elegant Rarebit with a glass of rose champagne on Thursday mornings when I make a quick visit to London. The food and staff are wonderful, the standard is very high.
Sunday lunch is incredible, highly recommended.

p
London
2 reviews
Dined on 19 July 2019
Overall 4food 4service 4ambience 3

We were seated right away and our food arrived in short order. It was a nice lunch. We had the pasta of the day (ravioli stuffed with spinach and cheese) and fish and chips. The mashed peas had a delightful hint of mint. Nice lunch!

R
Yorkshire
3 reviews
Dined on 15 July 2019
Overall 3food 5service 4ambience 3

Had booking for table at 2pm, it was very busy & our greeting lacked the warmth we have come to expect. Later found out short staffed & table staff & manager were lovely. Whilst not our usual 5/5 despite as a result food excellent and will return.

w
London
21 reviews
Dined on 14 July 2019
Overall 4food 4service 5ambience 4

Situated overlooking the busy ground floor the Gallery restaurant provides a little welcome respite from the busy shopping experience. As I overhead one tourist saying 'the menu is very British...' - but then what else might you expect. It runs a full gamut of interesting starters, welsh rarebit, smoked salmon, up to more hearty offerings of fish and chips, steaks etc. The menu is flexible allowing brunch/lunch or indeed tea from 11.30am. I had a welsh rarebit followed by scones under the official headline of 'tea'. Yum. Staff are ever-present and will replenish tea pots with ease. Considering the location and the quality (lovely soft scones) prices are perfectly reasonable (service included).

OT
London
1 review
Dined on 13 July 2019
Overall 4food 4service 5ambience 4

Lovely, friendly staff. Potatoes were a touch salty!

AD
London
6 reviews
Dined on 13 July 2019
Overall 4food 5service 4ambience 4

Great place for late afternoon lunch. Friendly staff with exceptional service. Great menu for full lunch, afternoon tea or light snack. Grilled place was fantastic. And the Welsh rarebit a must.

EK
London
280 reviews
Dined on 13 July 2019
Overall 4food 4service 4ambience 4

The Gallery is an institution.
Always delivers on quality and everything quintessentially English.

SM
1 review
Dined on 10 July 2019
Overall 5food 5service 5ambience 5

It's a must do visit if in the area. Nothing beats it for atmosphere and you are very well looked after.

AM
London
1 review
Dined on 8 July 2019
Overall 4food 4service 3ambience 3

Our favourite fun lunch the famous Welsh rarebit with a glass of champagne and it’s still delicious I am pleased to say. The staff were delightful and helpful . However, there was quite a long wait between courses which did not mar the experience but does mean it’s not outstanding. Certainly wouldn’t stop us from going again.

HG
1 review
Dined on 7 July 2019
Overall 5food 5service 5ambience 5

As always, the must-visit place on every London trip. Afternoon tea here is a delight!

MB
London
1 review
Dined on 7 July 2019
Overall 4food 4service 4ambience 3

A very good Sunday lunch time experience for myself and four girlfriends. The staff were very friendly and attentive and the food was very good and well presented. I would recommend The gallery as the menu has a broad appeal and the service was very good. A 12.5% service charge is added to the bill but the service was good from start to finish. 👍🏻☺️

DG
London
3 reviews
Dined on 6 July 2019
Overall 5food 4service 4ambience 4

Really enjoyed the experience nice location very quick service good value for money. I had fish and chips this was done to an excellent standard and it was nice to have fresh fish instead of frozen

RE
1 review
Dined on 4 July 2019
Overall 4food 5service 4ambience 4

An early breakfast mid-week with enough time to enjoy the experience. Exactly as expected; simple but high quality food, good service, a relaxed not over-formal environment, pricey but no more than the rest of Piccadilly.

A reasonable choice of food and drink, though personally I would have welcomed a black pudding option for the scrambled eggs, as an alternative to salmon.

W
London
2 reviews
Dined on 3 July 2019
Overall 5food 5service 5ambience 4

Fortnum and Mason is the ideal stop off for tea and cake or afternoon tea, when you are in London

OT
London
4 reviews
Dined on 3 July 2019
Overall 3food 3service 1ambience 2

I asked for table water which was lukewarm. Waiter eventually came to refill but was only able to give me half a glass of water before jug ran dry and he did not bother coming back. We had asked for extra soda bread and had to ask again before we were given 3 thin triangles! No one asked how if we were enjoying our meal and I had to ask for coffee and then asked twice for bill. I was disappointed in service.

M
London
6 reviews
Dined on 3 July 2019
Overall 5food 5service 5ambience 5

Perfect for any time of day. The Fish of the day was amazing,The Deserts a delight. Always visit the Gallery Fortnum and Mason know how to do food!!

OT
Gloucestershire
11 reviews
Dined on 27 June 2019
Overall 5food 5service 5ambience 5

Great service, great food.

PT
London
3 reviews
Dined on 27 June 2019
Overall 3food 3service 2ambience 2

Poor and rather arrogant service .. and, at these prices, I don't expect to have to flag down a waiter.

MR
1 review
Dined on 26 June 2019
Overall 3food 2service 1ambience 2

It took a while to even be acknowledged and take us to our table, and then longer still to get the attention of someone to take our orders.
The food was mediocre at best, I ordered Welsh rarebit which I have had numerous times at F&M and know how good it used to be, this time I had to struggle to cut the bread, seemed like been prepared and reheated, tough and not something I would recommend. It seemed the restaurant manager did not enjoy his job, service with smile from him or any of the other serving staff was certainly not in their job description.
I have enjoyed wonderful food and service at Gallery many times before but will not be going there again. I was also not the only customer who were not enjoying the experience as the table next to us had a struggle getting their orders right
Extremely disappointing and not what F&M experience one expect at the price they charge

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