Fortnum & Mason Gallery Restaurant

4.2
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1532 reviews
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£25 and under
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Contemporary British

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Afternoon Tea
Our light and lively Gallery Restaurant has a well-deserved reputation for offering “tastes of the Food Hall”, with fresh and seasonal menus using ingredients of the highest quality and known provenance.

Private Dining

Fortnum & Mason can cater for a variety of private events, from an intimate dinner party to a private shopping reception up to 1000 guests. These days, our restaurants and function rooms are more impressive than ever and can accommodate gatherings great and small, from business events and product la

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What 1532 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.2
service
4.2
ambience
3.8
value
Noise · Moderate
86% of people would recommend it to a friend
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BK
1 review
Dined 4 days ago
Overall 2food 3service 1ambience 3

Although this experience at F&M was a huge let down I would still recommend. I’ve been going to F&M for many years now and this breaks my heart to write a bad review. However I would still go back. But no go at a late time as they run out of food, very slow service and pretty much cold food.
We had to wait such a long time for our drinks. Our mains took extremely long to cook. We had no one tend to our table for over an hour and every time we had a Waiter it was a different one.

O
London
1 review
Dined 4 days ago
Overall 3food 2service 4ambience 5

Scones with clotted cream were way overpriced and didn't even taste that great. I was a bit dissapointed after I read all the good revues about "the best scones with clotted cream in London". Pity.

JW
London
6 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

Excellent service and food. Warm and welcoming.

AC
San Francisco
2 reviews
Dined on 10 October 2019
Overall 3food 5service 2ambience 4

Food was good but server was inattentive and inconsistent with us.

LG
London
2 reviews
Dined on 9 October 2019
Overall 3food 2service 3ambience 3

Steak was over cooked and very dry. Lemon meringue tart was tasty but pastry rock hard, had to leave most of it.

JH
1 review
Dined on 9 October 2019
Overall 4food 5service 4ambience 4

Good food & service in a pleasant setting. The staff were helpful and efficient although they were very busy.

LS
Surrey
2 reviews
Dined on 7 October 2019
Overall 4food 2service 4ambience 4

Not impressed with the choice of food and friend had chicken pie and it was full of skin. She did mention it and they did refund her but not good enough

I
London
3 reviews
Dined on 5 October 2019
Overall 5food 5service 5ambience 5

Superb lunch as always

JF
New York Area
8 reviews
Dined on 3 October 2019
Overall 2food 2service 2ambience 3

Disappointing experience. Took a long time to get service and had to ask even for water multiple times. When the food finally arrived it was cold. Food was overdressed and one guest's salad dressing was so salty she couldn't eat it. Go for the shopping but eat somewhere else.

HS
London
2 reviews
Dined on 1 October 2019
Overall 5food 5service 5ambience 5

Greeted very pleasantly and well looked after by several members of staff. Food was delicious.😀

CS
London
1 review
Dined on 30 September 2019
Overall 1food 3service 2ambience 1

So disappointed, I took my friend for her 50th birthday breakfast.
The food choice was limited, breakfast ok, but nothing special at all.
There was no atmosphere and the service was just about satisfactory until we wanted to pay.
I waited ages to attract the attention of a waiter and eventually decided to pay at the till.
They added a compulsory service charge...... I wouldn’t have given them a tip!

AB
New York Area
3 reviews
Dined on 29 September 2019
Overall 3food 5service 3ambience 2

The food is fabulous but the service, specifically the wait time for good was not acceptable. Our server was very good in keeping us informed and took service charge off the bill but 40 minutes wait for food is not good enough.

CJ
London
1 review
Dined on 29 September 2019
Overall 5food 5service 3ambience 4

Food was delicious. For a roast the meat was rare which I like, the Yorkshire pudding was light and fluffy and the roast potatoes were great. However very little veg served with it! Service was also a bit slow and had to remind them about drinks etc

TB
1 review
Dined on 29 September 2019
Overall 2food 4service 1ambience 2

We had to chase our drinks several times. When they did arrive they were completely wrong and had to go back. the food was good but again we seemed to be a bit forgotten and our meals were served to the wrong table first. Now things go wrong and I accept that especially if the restaurant tries to put it right.

So the fact that they put the full service charge on the bill and made no concession to what had happened until we showed our disappointment, annoyed me. I'm not after a free meal, just a bit of recognition, the service was not up to scratch for us that day, before you present the bill.

MP
1 review
Dined on 28 September 2019
Overall 1food 3service 1ambience 3

As two 80 year old women we were given bog standard treatment. The maitre de paid much more attention to younger customers. Another customer helped me on with my coat at the end of the meal. We had afternoon tea. The savoury course - Coronation chicken - was delicious, but the lemon drizzle cake was just plonked in a plate and nothing special. It’s not an experience I’d care to repeat and, having had afternoon tea at the Gallery before, it was very disappointing. Conversely, when we were shopping for chocolates etc, the staff on the shop floor couldn’t be more pleasant and helpful.

M
Cambridge
4 reviews
Dined on 28 September 2019
Overall 4food 4service 3ambience 3

Service poor on this occasion, not a great choice on the menu for lunch this has not changed for a number of years. Pricey for what you get!

OT
London
1 review
Dined on 28 September 2019
Overall 5food 5service 5ambience 5

Our first visit didn't disappoint. Lovely food and pleasant atmosphere. Will be returning. Thanks

JS
1 review
Dined on 24 September 2019
Overall 5food 5service 5ambience 5

We were there for breakfast and we all agreed that the food was delicious. I had the avocado, otherechad the rarebits and the omelette. All members of staff were welcoming, friendly and efficient.

N
London
2 reviews
Dined on 21 September 2019
Overall 1food 2service 1ambience 1

No atmosphere, poor and slow table service, tired decor, very noisy, cramped. Food good, but whole experience not worth waiting for.

OT
London
1 review
Dined on 20 September 2019
Overall 5food 5service 5ambience 5

Excellent service, food was good and whole ambience was very good

T
London
5 reviews
Dined on 19 September 2019
Overall 5food 5service 5ambience 5

It’s become my husbands birthday tradition (5 years). As usual the service was terrific, with all the staff members polite, friendly and attentive. My husband can’t resist the Bucks Rarebit, very tasty and with a side of chips a lovely meal. I had the fish (Cod this time) in breadcrumbs. Again very yummy with the crushed peas and chips. Couldn’t resist desserts so it was a Lemon Meringue for him and a mix of ices for me. Both thoroughly enjoyed. The restaurant was busy but the level of sound was fine and we were still able to enjoy conversation over the meal and tea. The Gallery is a lovely place looking over the ground floor, for a meeting place and choices on the menu there’s something for everyone. Thanks again for a memorable meal

B
San Francisco
6 reviews
Dined on 18 September 2019
Overall 2food 1service 1ambience 1

Very disappointing lunch with old friends. The modernisation has skilled the venue. Lacks atmosphere, indifference staff and poor quality, badly presented food which represented extremely poor value for money.

HJ
1 review
Dined on 17 September 2019
Overall 4food 4service 5ambience 4

A wonderful experience - delicious food in a traditional setting. The service was excellent!

MR
London
3 reviews
Dined on 13 September 2019
Overall 5food 5service 5ambience 5

I have seen some mixed reviews for The Gallery. I don't understand why. I went for lunch and mentioned it was my birthday so it was a little treat. The serving staff were exemplary and the service was quick. What I didn't expect was that they would take my drink off the bill as a surprise! Everyone was extremely polite and I had a wonderful time.

F
London
2 reviews
Dined on 13 September 2019
Overall 4food 4service 3ambience 4

I enjoyed my lunch at the Gallery but I found staff not at the same level as the shop floor. I am used to the kind, respectful and profesional service through the store but not at the Gallery. Service was a bit abrupt and distant.

DN
London
1 review
Dined on 9 September 2019
Overall 3food 3service 4ambience 3

I had a booking for 1800 and I reached at 1757 only to be told that the kitchen closes at 1800!!!
Why do you have options for reservations 1730 onwards if the kitchen closes!!
Not a great experience at the start of the dinning and To too this up I get an email for open table to tell me that i didn’t keep my reservation - really is this a joke?!!

BB
1 review
Dined on 8 September 2019
Overall 4food 3service 3ambience 4

Service not as good as last time, took three requests to get tap water and the server took away my very unfinished beer and I had to be quick to retrieve it. Food was good but Yorkshire puds weren't up to my husband's exacting Yorkshire standards.

SH
London
5 reviews
Dined on 5 September 2019
Overall 4food 4service 4ambience 4

Friendly staff, good relaxed atmosphere

AP
London
2 reviews
Dined on 2 September 2019
Overall 5food 5service 5ambience 5

Excellent food, great customer service. We booked for 1.30 sitting and were not rushed throughout our meal. Really nice atmosphere and although quite busy was not loud and noisy. Really nice selection of food from small bites to main meals and desserts. One of my favourite places to go, would definitely recommend.

DB
1 review
Dined on 31 August 2019
Overall 5food 5service 5ambience 5

just excellent! A birthday party for seven.
Excellent meals.
Excellent service.
Excellent waitress.
Every birthday should be held here.

R
London
11 reviews
Dined on 31 August 2019
Overall 4food 5service 4ambience 5

Superb food. We had the brunch menu, and really delicious, superbly cooked and presented.

RH
London
2 reviews
Dined on 30 August 2019
Overall 2food 2service 1ambience 3

Food was ok but the service terrible. At no point did anyone ask if everything was OK or if I wanted anything else etc. Even after paying I didn't get a thankyou or a simple "how was your meal". Very dissapointing for an establishment like this, I get better service at the local takeaway.

DE
London
1 review
Dined on 26 August 2019
Overall 5food 5service 5ambience 5

We visited the Gallery restaurant whilst on our honeymoon. Everything from the service, to the drinks, food, even the beautiful products in the bathroom made for a very special occasion never to be forgotten. Thank you F&M x

T
1 review
Dined on 25 August 2019
Overall 3food 2service 4ambience 3

The sandwiches are uninteresting and no attempt was made to offer more .
The scones were not brought out separately and hence were not warm
The small cakes were not exceptional
A slice of cake was much better
The tea was good but constant refills with water results in very dilute tea
The standard was not up to that of other venues of a similar price

SB
Jersey
1 review
Dined on 21 August 2019
Overall 5food 5service 5ambience 5

Always book lunch when I go down to London. Never disappoints. A wonderful treat

p
London
3 reviews
Dined on 21 August 2019
Overall 4food 3service 5ambience 5

My husband ordered his usual crab and avocado with a side of triple cooked chips, however, the chips didn't seem to be triple cooked and my husband said they didn't taste as good as they normally did.
I had monkfish with chef's own tartare sauce, the fish was absolutely gorgeous but the sauce didn't taste anything remotely like a 'normal' tartare sauce, there was too much pickle, gherkin and onion involved, even my husband tasted it and said it was just like vinegar with no resemblance to anything creamy, thus I put that to one side and ate the fish along with my minted new potatoes. When we said to the waiter about the sauce even he said that he hadn't enjoyed the sauce (I think the staff must have to try all the dishes so that they can describe them to the customers). This was such a shame as we usually have such great dishes when we dine here and as the whole meal cost us £70+ we were left unimpressed.

OT
Los Angeles
2 reviews
Dined on 21 August 2019
Overall 5food 5service 5ambience 5

Wonderful scones!

K
1 review
Dined on 19 August 2019
Overall 5food 5service 5ambience 4

Great service by our waiter his last name was something like Cheinal or cheval?
As my daughter was poorly and he tended to us with respect and even gif the cake and happy birthday on plate bit too x thanks so much !!

L
New York Area
5 reviews
Dined on 18 August 2019
Overall 3food 3service 2ambience 2

I’ve obviously romanticised our last visit to F&M but this visit to the restaurant was pretty mediocre. Poor service and even poorer value for money all set in the environment reminiscent of a National Trust cafeteria- and that’s not a compliment.

AB
1 review
Dined on 16 August 2019
Overall 1food 3service 1ambience 1

The service was shockingly slow and indifferent. We had to leave the table to ask the waiter to bring the cake he promised to bring immediately 10 minutes earlier. No hot water to top up the teapot. The couple on the table next to us were about to leave as they had been ignored- I asked a waiter to serve them. They were on holiday from New Zealand and had looked forward to tea at Fortnums.
Truly disgraceful that 12.5% service was added to the bill for perhaps the worst afternoon tea experience in London.

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