Fortnum & Mason The Parlour

4.3
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1193 reviews
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£25 and under
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Dessert

Top tags:

Afternoon Tea
Afternoon Coffee
A truly decadent ice cream experience, the Parlour offers both much-loved classics and innovative new flavours, many found nowhere else in the world. Add artisan coffee, hot chocolate, open sandwiches and perhaps a glass of wine.
What 1193 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.2
service
4.2
ambience
3.8
value
Noise · Moderate
87% of people would recommend it to a friend
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OT
Essex
2 reviews
Dined on 26 September 2019
Overall 2food 2service 2ambience 1

So disappointed with the general atmosphere being that of an American diner. So far from what I expected at Fortnum and Mason. Had booked for my mum’s 65th birthday and thought we would be treated to a little something more than what we got. Ordered parlour tea with which was included the smallest pot of tea. We subsequently needed to order more to accompany our scone and we were charged £12 extra for the privilege (most teas are unlimited beverage!) The waiter initially didn’t provide the lemon to accompany my Mum’s tea. Only very sweet gesture was the slice of cake and candle (although felt for the man singing on his own bless him).
The purpose of the visit was my mum’s love of ice cream and The Parlour was coming up top in any search. Again the selection of ice cream varieties and American presentation was entirely underwhelming.
An overall disappointing experience and won’t be hurrying back for any special occasion.

MB
London
1 review
Dined on 24 September 2019
Overall 5food 5service 5ambience 5

It was my birthday and they made it very special the staff were excellent

RD
1 review
Dined on 21 September 2019
Overall 5food 5service 5ambience 5

Lovely environment and first class service from a friendly team of staff. We look forward to returning soon!

AM
Worcestershire
3 reviews
Dined on 20 September 2019
Overall 5food 5service 5ambience 5

A lovely visit to The Parlour for my husband’s birthday. Loved that the crockery matched the decor! A surprise slice of chocolate cake too which was a special touch.

AM
1 review
Dined on 11 September 2019
Overall 4food 4service 5ambience 5

A delightful venue, with attentive staff. Online bookings are available at selected times only. The crockery and decor are coordinated. A super place to meet or entertain friends.

w
Buckinghamshire
1 review
Dined on 11 September 2019
Overall 2food 2service 1ambience 2

Party of 3.
We were seated and given menus , one menu was dirty and not pleasant to handle.
We ordered 2 salmon and 1 Welsh rabbit savoury dishes. Nothing special and small portions.
(The salmon that was given was good quality)
For desert we ordered 1 sundae ( not the best and very sweet) and 2 of us shared a 2 scones, jam and cream ( the nicest part of the meal)
Drinks were all except able.
Unfortunately the most disappointing part of our lunch was the service. We had several waiting staff during our lunch who to be honest did not engage with us ,didn’t seem to be really interested in what they were doing and with little atmosphere lunch a very big disappointment,
Would not recommend.

NS
London
8 reviews
Dined on 6 September 2019
Overall 4food 4service 5ambience 4

My friend and I enjoyed a very pleasant light lunch in a welcoming atmosphere with excellent, friendly and prompt service provided by the staff who looked after our table.

A
London
2 reviews
Dined on 4 September 2019
Overall 5food 5service 5ambience 5

The best cheese on toast you have ever had!

Followed by the most amazing flavours of ice cream.........

Would eat here morning noon and night if I could!

Banging.

MG
London
1 review
Dined on 3 September 2019
Overall 5food 5service 5ambience 5

Thank you for bringing over a piece of birthday cake for my niece - very thoughtful

HJ
London
1 review
Dined on 29 August 2019
Overall 5food 5service 5ambience 4

Luscious sundaes, very good service. Excellent for a one-off treat.

M
London
6 reviews
Dined on 28 August 2019
Overall 4food 3service 4ambience 3

It's a little overpriced - £8 for an iced tea - but guess you're paying for the location as well. Enjoyed it but had better.

OT
1 review
Dined on 28 August 2019
Overall 4food 5service 4ambience 5

This is my 4th visit to the parlour. On arrival we were taken to our table by a very friendly member of staff.
Our order was taken, I was very happy to be introducing my mother and sister in law to your gin and tonic float. In the past it has been very cold with lots of delicious sorbet. On arrival of our drinks I was disappointed that they only had a small amount of sorbet in them and they didn’t meet your usual standard!
We had ordered 5 different dishes but only 4 arrived. I had to remind a member of staff that we hadn’t had every thing we had ordered.
It left me a little deflated as I had suggested we ate at the parlour and it was supposed to be a special treat.
I do hope our next visit will be back up to usual fortnum and mason standard.
Regards Anita.

JR
1 review
Dined on 27 August 2019
Overall 5food 5service 5ambience 4

Great place to meet for lunch, a bit expensive but it is Fortnum’s...

n
Essex
1 review
Dined on 23 August 2019
Overall 3food 3service 3ambience 3

This place was really average, it wasn't how I expected but it wasn't horrible either just ok. Presentation on the sundae was just ok not what you would expect from this store. Seating nice, staff nice but even the water glasses were grubby overall just average

VS
London
1 review
Dined on 22 August 2019
Overall 2food 2service 2ambience 3

The quiche and welsh rarebit were small, overcooked and overpriced. Service was very slow.

AC
London
1 review
Dined on 21 August 2019
Overall 5food 5service 5ambience 5

We were celebrating our daughter’s sixth birthday and the whole team (from the moment we arrived until the moment we left) made her feel really special. Thank you ever so much for the little surprise just before our departure.

E
New York Area
1 review
Dined on 15 August 2019
Overall 5food 4service 5ambience 5

The manager, Quentin, was very accommodating for our food allergy requirements. He had carefully took note of our allergies and advised us of their procedures to reassure us. Thank you for your kind care. You made my boys very happy!

AT
London
2 reviews
Dined on 15 August 2019
Overall 3food 3service 3ambience 3

No I wouldn’t recommend to a friend. Our visit was not up to the usual standard I have experienced before. When we have celebrate birthdays in the parlour we have been given a slice of cake with a candle. We were celebrating a birthday on our visit last Thursday. I will not be returning in a hurry.

DC
London
1 review
Dined on 13 August 2019
Overall 4food 3service 4ambience 3

Poor system on arrival when you have a reservation and staff member quite rude. After that a much better service and experience. Food is expensive for what it is but to be expected at Fortnum’s. Overall a nice experience but not something I’m in a hurry to repeat.

SM
Berkshire
3 reviews
Dined on 13 August 2019
Overall 5food 5service 5ambience 5

Lovely menu and really helpful staff so good with our little one

ET
London
1 review
Dined on 12 August 2019
Overall 5food 5service 5ambience 5

The Parlour was absolutely superb. A really special time with my partner, enjoying a delicious Parlour’s Tea. Highly recommended.

RB
London
1 review
Dined on 12 August 2019
Overall 5food 5service 5ambience 4

Brought my daughter for her 18th Birthday - staff made her feel so special with cake and singing! A perfect place for a celebration with superb food and wonderful staff.

L
London
2 reviews
Dined on 12 August 2019
Overall 4food 4service 4ambience 4

We come her every holiday, me, The Niece and The Nephew. He has a serious dairy and nut allergy and now The Parlour can cater for him it’s a great treat venue.

This visit wasn’t as good as usual for two reasons. Firstly my nephew was only given two scoops of the three he ordered (and we were charged for three!) I decided to leave him with two because by that point my niece had decided that the Mint-choc-chip was horrible and she wasn’t going to eat it. The Mint-choc-chip was hideous. I think it had been made by someone who favours the wrong kind of mint for flavour. Not up to F&M’s usual standard- I had coffee and chocolate ice creams and they were delicious.

S
London
1 review
Dined on 9 August 2019
Overall 3food 3service 3ambience 3

We requested pan cake and he brought crepe..which is different from the pan cake.
Service is very good

AM
1 review
Dined on 9 August 2019
Overall 3food 3service 3ambience 3

Waited a while before being approached and seated. The ice cream is very overpriced; we built our own sundaes and the scoops of ice cream were very small. Limited amount of flavours which appeal to a more mature taste. The setting is nice and it’s a very busy place which mean the staff seemed preoccupied in getting people in and out. I was a bit disappointed with my visit

BD
Bath
1 review
Dined on 9 August 2019
Overall 4food 3service 3ambience 4

The waiting staff could be more attentive and polite.
The savoury foods are not good value for money.
The ice cream was superb.

AK
London
1 review
Dined on 9 August 2019
Overall 4food 5service 4ambience 3

Waitress was knowledgable about gluten free options note the strawberry is made from oat milk and so not gf.

CL
1 review
Dined on 5 August 2019
Overall 4food 4service 2ambience 3

Service was poor. The only attention seems to be a paid to seating the customer. Once the order is delivered you never see a server
I almost had to stand up and trip a waitress in order to get a further addition to my order. Was never asked how my order was. I would not recommend it.

CC
London
1 review
Dined on 3 August 2019
Overall 2food 3service 1ambience 2

Our waitress was most unhelpful. The sundaes were nice however expensive. Also when we received the bill there was a service charge which we were not aware of at any point. When we questioned this we were told it was an obligated Payment and not discretionary. As we had two children in our group of five it was expensive and disappointing. We had already spent over £400 in the store . This was our first and last visit.

B
London
5 reviews
Dined on 2 August 2019
Overall 4food 5service 5ambience 5

Perfect as always

The most delicious icecream and wonderful helpful staff

C
London
1 review
Dined on 2 August 2019
Overall 4food 4service 2ambience 4

We had a lovely time, but there were real problems with the service.

j
London
1 review
Dined on 29 July 2019
Overall 5food 4service 4ambience 5

Love it! Great for girls! Pretty decor, pretty food. Love the ice cream cones on the coffee cup!

MM
London
1 review
Dined on 29 July 2019
Overall 3food 2service 5ambience 5

The tea was lovely but, the food (pancakes and croissant) were very average and not at all worth the money we paid. We were very disappointed and ended up eating elsewhere. Service was lovely.

OT
1 review
Dined on 28 July 2019
Overall 5food 5service 5ambience 5

If you like posh ice-cream and sprinkles then this is for you

A
London
3 reviews
Dined on 27 July 2019
Overall 3food 3service 2ambience 3

I had booked a table for my wife's birthday and on the booking asked if they could do something special. It was very disappointing that nothing special was done, despite another nearby table having a candle brought out and staff sing them happy birthday.

SL
1 review
Dined on 26 July 2019
Overall 5food 5service 4ambience 5

I would totally recommend if you fancy a nice treat

JH
London
1 review
Dined on 25 July 2019
Overall 5food 5service 5ambience 5

Always a must on a visit to London for ice cream sundaes. Fabulous service, amazing ice creams and cracking atmosphere.

SB
London
1 review
Dined on 23 July 2019
Overall 3food 4service 2ambience 1

we expected a different ambience to an ice cream parlour;; the word parlour suggested more refined tea and cakes. far too much like a three ring circus with a slow response to our wish to order; it was hardly worth booking. the food was fine if expensive, the tea could ahve been stronger and with more hot water.

JG
Surrey
2 reviews
Dined on 22 July 2019
Overall 4food 4service 5ambience 5

The ice cream parlour is very retro and has a lovely friendly feel. The presentation was great and my daughters loved their ice cream sundaes.

IR
London
2 reviews
Dined on 22 July 2019
Overall 5food 5service 5ambience 5

Lovely location. Great service. Ice cream and floats were tasty. Will definitely be back again

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