Fortnum & Mason The Parlour

4.2
1087 reviews
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£25 and under
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Dessert
Top tags:
  • Afternoon Tea
  • Child Friendly
  • Good for Birthdays
A truly decadent ice cream experience, the Parlour offers both much-loved classics and innovative new flavours, many found nowhere else in the world. Add artisan coffee, hot chocolate, open sandwiches and perhaps a glass of wine.
What 1087 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.3
food
4.1
service
4.1
ambience
3.7
value
Noise · Moderate
85% of people would recommend it to a friend
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A
1 review
Dined 4 days ago
Overall 3food 4service 4ambience 4

Worth doing once or twice for a special treat but very expensive (£50 for two coffees, a juice, two pieces of cake and an ice cream sundae). Pretty pastel decor, nice staff, delicious cake. Asked for a scoop of Cherrilossus ice cream with my cake and got (albeit very nice) double chocolate ice cream with absolutely zero evidence of cherries or cherry flavour which the Waitress insisted was Cherrilossus. I am not convinced. The Flourless Chocolate cake is absolutely delicious and I love the mini ice cream cone that comes with your coffee. Lovely for a birthday treat or special occasion but for coffee and cake it’s just too expensive to justify going regularly.

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SD
Edinburgh
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

Lovely breakfast, the staff were helpful and welcoming.
Exactly what I expect from Fortnums

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DS
London
1 review
Dined on 16 March 2019
Overall 4food 5service 4ambience 5

The actual dessert was fantastic and had a lot of options when customizing the sundaes with flavors which you will find hard to find elsewhere. The decor was fun and the waiters were very polite. However, when adding toppings to sundaes, they were not generous at all and made me question whether it was worth the price. We also waited around 25 minutes after eating trying to get the attention of the staff to get the bill. Overall was a good experience

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KH
Norfolk
2 reviews
Dined on 16 March 2019
Overall 5food 5service 5ambience 5

Booked in for Brunch with my husband and daughter before seeing a show. It is my favourite place to go whilst in London, whether it’s breakfast, lunch or afternoon tea, I love the ease, the decor, the standard of the food and the relaxed atmosphere. I recommend it to whoever will listen.

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OT
London
1 review
Dined on 15 March 2019
Overall 2food 4service 4ambience 4

The venue itself was truly instagram-worthy, the dishes were delicious, but not above average.
My main issue with this place is that nobody bothered to ask what we’re looking for when we arrived. At first we went to the wrong floor, but nevertheless the staff should’ve approached us at least. I think this place deserves better service and personnel.

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K
London
1 review
Dined on 9 March 2019
Overall 5food 5service 5ambience 5

A fabulous addition to celebrations! Two pots of tea and 2 build-your-own sundaes. Excellent flavours and service. Also a very good list of GF and V ice cream options!

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JM
San Francisco
2 reviews
Dined on 9 March 2019
Overall 5food 5service 5ambience 5

Great place to take the kids for a treat. It’s all about the ice cream!

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AB
1 review
Dined on 9 March 2019
Overall 4food 4service 4ambience 3

We chose the 3 course menu which was tasty, filling and good value. It is quite noisy in there but it’s an ice cream parlour so to be expected.

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W
London
3 reviews
Dined on 6 March 2019
Overall 5food 5service 5ambience 5

Fantastic staff, lovely food, a real treat. Took my daughter for a birthday treat, the staff couldn't do enough for us, I was very impressed.

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F
London
4 reviews
Dined on 4 March 2019
Overall 3food 3service 4ambience 3

Overpriced ice cream

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CK
1 review
Dined on 2 March 2019
Overall 5food 5service 5ambience 4

We had already enjoyed a five o’clock tea at the Parlour, but wanted to share this unique experience with our children who really appreciated the scones.
The service is perfect and I recommend to book a table through the web site: efficient and sure to have a table!

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FW
London
1 review
Dined on 2 March 2019
Overall 4food 5service 5ambience 4

This was an enjoyable afternoon tea and I appreciated the attentive staff. Some tables were a bit loud but all in all we had a lovely time and the scones were delicious!

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L
Yorkshire
6 reviews
Dined on 2 March 2019
Overall 5food 5service 5ambience 5

Fantastic lunch place. Bright and beautifully decorated. My six year old loved the ice cream sundae menu. Will come again.

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MC
Bristol
5 reviews
Dined on 24 February 2019
Overall 4food 5service 4ambience 4

Not as good as previous visits. Hard to find a waiter/waitress to order more drinks. Serive was ok but waitress made ordering complicated! It was very busy. On a plus side they did sing happy birthday to my daughter, that was the purpose of our visit, so a very nice touch.

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PR
London
2 reviews
Dined on 23 February 2019
Overall 1food 1service 2ambience 1

We visited The Parlour as a special treat for my friend's 40th birthday. We have previously visited the restaurant and taken afternoon tea at Fortnum's, so were really looking to eating at The Parlour.

However, our experience was incredibly disappointing. As they were busy, we felt incredibly rushed; we were asked for our order within a minute of sitting down; the iced tea we ordered was at room temperature; and the sundaes we ordered were average, and my own came with regular glacé cherries, rather than the brandied ones shown on the menu.

My glass and sundae dish were whisked away as soon as I had stopped eating and drinking, despite my friend still eating, and I was not asked if I wanted another drink.

Overall, it was a very disappointing dining experience, and did not reach the high standards I would expect from Fortnum & Mason. The quality of the food and drink were also below standard, and vastly overpriced.

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AP
London
1 review
Dined on 23 February 2019
Overall 5food 5service 5ambience 5

Great staff and simply the best ice-creams. Children loved the "build your own" option.

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PC
London
1 review
Dined on 23 February 2019
Overall 5food 5service 5ambience 5

Really great service and a lovely experience overall with fabulous food.

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SA
London
1 review
Dined on 22 February 2019
Overall 1food 4service 2ambience 4

I had booked it for a birthday and rang to confirm that to be told that they would have a cake slice for the birthday person. On the day nothing - very disappointing and not quite what it used to be!

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L
London
1 review
Dined on 22 February 2019
Overall 5food 5service 5ambience 5

We love a quick trip here for a treat! I would highly recommend it to anyone who is looking for a little indulgence and delightful service

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SF
London
1 review
Dined on 21 February 2019
Overall 5food 5service 5ambience 5

The food was delicious, the personnel very kid, polite and welcoming

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OT
London
1 review
Dined on 21 February 2019
Overall 5food 5service 5ambience 5

Wonderful food and service as always. Waiter was extremely helpful in assisting my friend from the states in choosing a tea to have and clarifying exactly what was gluten free when brought to the table , and they made it truly a special afternoon tea for us.

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OT
Yorkshire
1 review
Dined on 21 February 2019
Overall 2food 4service 2ambience 3

Whilst the food was lovely and it’s a cute little place we found all the staff quite miserable. Not smiley or friendly. I was waiting a while for the bill, I asked someone and was told he couldn’t help as it was not his area! Not really acceptable.

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LR
London
2 reviews
Dined on 19 February 2019
Overall 4food 4service 5ambience 5

A great spot to take children for the Create Your Own Sundaes - they both loved choosing the different ice cream flavours, toppings and sauces and weren't disappointed with they were brought to the table. Definitely a great option for a treat! : )

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JK
New York Area
2 reviews
Dined on 18 February 2019
Overall 4food 4service 4ambience 3

We went twice this past week with our three kids and they loved it. That said, I do think it depends on the time and day as to whether the experience will be peaceful or hectic, we had one of each experiences and obviously preferred the peaceful which was a Friday afternoon. Coronation chicken and scones were delicious and it’s a great way to introduce children to tea without worrying about wasting money or having them lose interest and bother people. I recommend it!

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B
1 review
Dined on 18 February 2019
Overall 4food 5service 3ambience 4

Ambience- Despite the Parlour being almost empty, we were seated right next to the Till close to one of the windows which downgraded the experience as we could hear the waiters conversations and it was quite distracting.
Service- Unfortunately the waiter serving us seemed he’d rather be somewhere else and was not genuinely friendly. On the contrary, the lovely girl who brought us water had such a warm attitude and made us feel much more welcomed and relaxed.
The ice creams are delicious and we would definitely return to try some more!

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OT
London
2 reviews
Dined on 16 February 2019
Overall 3food 4service 2ambience 2

Food was good however service was not good with several mistakes in regards to what we ordered. For example, we asked for pancakes and had chocolat cake instead and attitude of the waiters was not good making you feel uncomfortable.

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s
New York Area
12 reviews
Dined on 16 February 2019
Overall 5food 5service 5ambience 3

Had the lovely afternoon tea combo! Would definitely go back and try other things on the menu.

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C
London
4 reviews
Dined on 16 February 2019
Overall 5food 5service 5ambience 5

This is a great way to experience the flavours of Fortnums in a child friendly environment. The set menu is excellent value and gives you more than you can eat in one sitting!

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ML
London
1 review
Dined on 15 February 2019
Overall 4food 5service 4ambience 4

Amazing ice creams! Very good place for a 5 o’clock tea with kids.

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F
London
1 review
Dined on 10 February 2019
Overall 4food 4service 4ambience 4

Great treat on a day out in London with children! Lovely choice of ice-creams.

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R
London
2 reviews
Dined on 10 February 2019
Overall 3food 5service 2ambience 4

Came for a birthday, there’s was a knowledge that of birthday. Had to wait 20 minutes for bill. Then had to wait again to pay the bill. I had to get up to initiate

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LL
London
1 review
Dined on 9 February 2019
Overall 5food 5service 5ambience 5

We were there to celebrate my husband’s 65th birthday
We had a wonderful time
We would book to go back again
Thank you
Golds Family

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PR
London
2 reviews
Dined on 6 February 2019
Overall 5food 4service 4ambience 5

We really enjoyed this. The only thing we felt could be improved upon was to maybe have a greater choice of food on the breakfast menu.

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KN
London
2 reviews
Dined on 2 February 2019
Overall 5food 5service 5ambience 5

Perfect venue for a mother daughter day out. Great service, friendly atmosphere and beautiful setting. Ice cream sundaes were astounding!

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OT
London
3 reviews
Dined on 2 February 2019
Overall 5food 4service 5ambience 5

Wir waren an dem Geburtstag meiner Freundin frühstücken. Sie haben ihr einen Geburtstagskuchen spendiert und für Sie gesungen! Sehr nettes Personal und Ambiente!

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M
London
1 review
Dined on 31 January 2019
Overall 5food 5service 5ambience 5

High tea, afternoon tea and a fun meeting with my hungry student goddaughter plus friends with a sixteen-month-old vigourous toddler. Excellent on-line reservations system, friendly welcome and very understanding staff who were so kind to our peripatetic child who explored The Parlour and its customers thoroughly. Good food, coffee and tea much enjoyed from an excellent menu - delicious!

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D
London
2 reviews
Dined on 26 January 2019
Overall 3food 3service 3ambience 2

A lot more low key than we’d expected. We booked but then had to queue as there was no clear indication that bookings could jump the queue. Friendly staff. Overpriced menu for food that was fine but not “Wow”.
Was disappointed in the ambience which was more like a cafe in Brent Cross. I quite like Brent Cross but that’s not what I go to Fortnum and Mason for!

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T
London
2 reviews
Dined on 26 January 2019
Overall 4food 4service 4ambience 4

A fun place to have an indulgent treat.
I had a birthday party of 9 people. It was a relaxed atmosphere and didn't feel too pretentious, which made the experience better for us.
The afternoon tea was good value. Service was good.
Can't wait to go back and make my own sundae.

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VS
1 review
Dined on 19 January 2019
Overall 2food 2service 3ambience 3

£55 for cheese on toast and a bit of cake - not good really

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CB
1 review
Dined on 15 January 2019
Overall 3food 4service 4ambience 4

My granddaughter was visiting from Sydney and this was her first knickerbocker glory! As a 9 year old, she loved it!

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