Fortnum & Mason The Parlour

4.3
1137 reviews
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£25 and under
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Dessert
Top tags:
  • Afternoon Tea
  • Good for Birthdays
  • Afternoon Coffee
A truly decadent ice cream experience, the Parlour offers both much-loved classics and innovative new flavours, many found nowhere else in the world. Add artisan coffee, hot chocolate, open sandwiches and perhaps a glass of wine.
What 1137 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.1
service
4.1
ambience
3.8
value
Noise · Moderate
87% of people would recommend it to a friend
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G
London
1 review
Dined 7 days ago
Overall 5food 4service 4ambience 4

Lovely afternoon tea at the parlour. Staff were very attentive and friendly. We had the parlours tea which is great value- a savoury item, scones with jam and cream and tea. They also brought out a slice of cake with a candle as we were celebrating a birthday which was very sweet of them. It's a nice relaxed atmosphere and the 1950s style pastel colours and furniture are lovely. I would highly recommend it as a great value tea in a beautiful setting.

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B
London
1 review
Dined on 15 June 2019
Overall 4food 4service 3ambience 2

We really enjoyed our trip to the Fortnum and Mason Ice Cream parlour - the ice cream and the table service was fantastic. I found getting into the restaurant a little difficult - due to the large queue that you have to fight your way through to say you have a reservation, and the host who wasn't overly friendly - it just isn't the Fortnum and Mason experience that I have had in the past. I was also sad to see that the Afternoon Tea ice-cream sundae had been taken off the menu, which I had on my last visit and really enjoyed. But we enjoyed our trip never the less and I will definitely be back.

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LC
London
1 review
Dined on 15 June 2019
Overall 4food 4service 4ambience 4

Lovely lunch venue, quiet and peaceful. Food was lovely too but slightly overpriced for what it is. However staff were friendly and welcoming and very attentive without being overbearing.

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TQ
1 review
Dined on 15 June 2019
Overall 2food 2service 1ambience 1

The experience was a bit disappointing because I have a allergy, and I made sure I put that in the booking, but unfortunately they did not carry that through, it’s only because I was cautious that I manage to avoid eating the food, if I had I would have been very poorly

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R
London
6 reviews
Dined on 8 June 2019
Overall 4food 5service 4ambience 4

This is a lovely place to go for a light meal, afternoon tea, or, of course, icecream. Bright and lively, lots of children of course, with a charming pastel décor and furnishings. Good fast service from staff, and always love to design my own ice cream sundae, always around the pistachio ice cream which is non-negotiable in my book.
Fortnums is the most charming shop in London in my opinion, and eating options enhance the experience.

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KM
London
1 review
Dined on 8 June 2019
Overall 4food 4service 5ambience 5

Really enjoyable visit celebrating my friends 50th birthday. She was really pleased with the surprise piece of cake that was brought out which made the visit more special.

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OT
London
1 review
Dined on 6 June 2019
Overall 5food 5service 5ambience 5

It was brilliant! We loved our visit and the food was outstanding!

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L
London
4 reviews
Dined on 2 June 2019
Overall 5food 5service 5ambience 4

Surprisingly good food and very snappy service. The decor feels a little on the noveau side and it can get a bit noisy. Slightly disappointed with scones: a bit on the small and dry (too crumbly) side.

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OT
London
7 reviews
Dined on 2 June 2019
Overall 5food 5service 5ambience 4

Really good experience and special celebration of my 4-year-old daughter’s birthday. After we ordered, the waitress brought in a slice of chocolate cake with a candle which was a fantastic surprise

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MW
London
1 review
Dined on 1 June 2019
Overall 4food 5service 4ambience 5

We have been before and always enjoyed the experience. This was very good, but we did have a wait to order, and in the end had to ask for someone to take our order.

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CB
1 review
Dined on 30 May 2019
Overall 5food 5service 5ambience 5

Thank you for a lovely visit, your manager was very accommodating and the staff as always were very helpful. We really enjoyed it .

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SA
London
1 review
Dined on 30 May 2019
Overall 5food 5service 4ambience 5

The best venue for treats with children and teenagers. Amazing build your own Sunday. A must try venue.

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JF
1 review
Dined on 27 May 2019
Overall 5food 5service 5ambience 5

Took my husband and daughter for a birthday treat (husband's 50th) and we were treated so well. I had to change the booking twice and when I called I spoke both times to a really charming person and the service continued to be great all the way through the experience. We had such a lovely waiter and when told it was a special occasion they brought out a slice of (wonderful!) birthday cake and sang happy birthday. My 8 year old daughter said it was 'a child's dream place' - which is definitely true. It's expensive, that's true, but a lovely experience.

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MP
London
2 reviews
Dined on 27 May 2019
Overall 4food 4service 4ambience 4

For those with a sweet tooth this is a good spot!!!! Ice cream sundaes amazing. Drinks are very expensive (we had tea and a lemonade float) Good for a treat .

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LK
1 review
Dined on 27 May 2019
Overall 3food 2service 2ambience 2

Scorns and tea is not as good as review... A bit disappointing.

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AB
1 review
Dined on 26 May 2019
Overall 5food 5service 5ambience 5

I wanted to show my daughters a little slice of F&M and you excelled. Attentive and fun waiters, slick service and not at all snobbish as I had feared. A lovely treat we will return to.

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OT
1 review
Dined on 26 May 2019
Overall 5food 5service 5ambience 5

Lovely......a b c d e f g h i j k l m n o p q r s t u v w x y z

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GI
London
2 reviews
Dined on 25 May 2019
Overall 5food 4service 5ambience 4

Enjoyed a lovely afternoon in the Parlour, the food was delicious. Great service and would highly recommend a visit. There was a great choice on offer

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MP
1 review
Dined on 25 May 2019
Overall 4food 4service 3ambience 3

First impressions were positive. The restaurant is very bright and airy, with a vibrant, neon decor reminiscent of an American diner. We were 5 minutes early but shown straight to our table by the window which overlooked Piccadilly and the Royal Academy, so good for people-watching. All the menu prices are online so didn't come as a surprise. You're paying to eat at Fortnum & Mason after all. It was fairly quiet when we arrived at 1240 on a Saturday, but soon began to fill up and get noisier. Being a less formal restaurant it attracts families with very young kids and the air was soon filled with wailing toddlers and youngsters in high chairs launching stuff onto the floor. And again. And again. With their uninterested parents babbling away loudly into mobile 'phones this isn't the place for a quiet lunch. Our order was taken reasonably quickly. Elegant rarebit for me and coronation chicken on toast for my partner. My iced coffee was rather small. As the 'mains' were quite small we opted for a sundae each. Having ordered we waited. And waited. The table next to us ordered after us, but were served first. I had to flag down a waiter who enquired with the flustered-looking girl behind the bar. Being close by I heard her tell him she'd had about 20 orders at once. He returned to us, telling us they were on their way. Just as well we enquired as I think we'd have waited even longer. In fairness when they arrived - a knickerbocker glory and a Honey Bee - they were excellent. The bill at £64 included a 'discretionary' 12.5% service charge which the waiter asked if I'd like to pay! Seems to be common practice in restaurants these days for staff to hover over you with the card machine, hoping you won't feel awkward enough to ask for the charge to be removed. Being British of course I paid, but it seems the charge these days seems to be for just bringing your food to your table and taking the empty plates away again, and nothing more.

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OT
London
3 reviews
Dined on 18 May 2019
Overall 3food 4service 3ambience 4

Been here a couple of times for ice creams, tea and treats. It’s bustling and fun and for the quite serious surroundings of Fortnum and Masons the parlour is surprisingly laid back.

The ice cream choices are fun, tea and scones nice and fresh but it is pricy (but then it is Fortnum and Masons).

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M
1 review
Dined on 18 May 2019
Overall 5food 4service 4ambience 4

I had a cream tea and it tastes great. The cafe is very quote and confotable too. I really liked it and would come back again if I have a chance to visit London.

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m
London
8 reviews
Dined on 18 May 2019
Overall 5food 5service 5ambience 5

Such a lovely brunch. I love coming here when I have friends visiting from abroad. Cute setting and deicida foods.

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G
London
5 reviews
Dined on 15 May 2019
Overall 4food 4service 3ambience 3

Took my Grand daughter for High Tea. We loved the grand look and ambience of the place and the fun graphics. Very detailed menu, but when we asked the waiter to describe a course he was not very helpful or concise about what was in the dish. Rather disappointing. We had 4 different waiters/waitresses so no continuity. However, the food was delicious, and the ice creams we chose were fun, and we would definitely, go again for the experience. The food was not cheap, and the service charge we felt was high considering the service was lacking. Fun place to take your children.

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s
London
9 reviews
Dined on 13 May 2019
Overall 5food 5service 4ambience 4

Indulgent and VERY naughty ice-cream sundaes - but once in a while

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ND
London
1 review
Dined on 13 May 2019
Overall 5food 5service 5ambience 5

Had the salted caramel shake and it was amazing. Efficient service too

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HG
1 review
Dined on 13 May 2019
Overall 4food 3service 4ambience 4

Went for a special treat but I'm sure there must be better value treats available, we choose Fortnums as it was close to Buckingham Palace. Food was delicious, but portion sizes were small and drinks prices were unnecessarily expensive.

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RB
1 review
Dined on 12 May 2019
Overall 5food 5service 5ambience 5

We were welcomed in and shown our table right away. Henrietta took care of us. She was delightful! She had great recommendations on what to order. Our food and tea were exquisite! Our experience at Fortnum and Mason was very special, we were celebrating our anniversary!

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CT
Charleston
1 review
Dined on 7 May 2019
Overall 5food 5service 5ambience 5

It was a superb experience. The waitstaff was friendly and efficient, the food was superb! It noisy but joyfully so, as families and friends are having fun in this fanciful setting, plus there is no full wall dividing diners from the shoppers. It’s great people watching over a glorious cup of tea.

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P
London
1 review
Dined on 4 May 2019
Overall 4food 4service 4ambience 5

Good service and very tasty food. Worth booking beforehand as it does get busy.
Nice choice on the menu and very pleasant staff. A tiny bit pricey but everything is very tasty.

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NH
London
1 review
Dined on 29 April 2019
Overall 5food 5service 5ambience 5

From the moment we were greeted and shown to our table it was a super experience.

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LL
London
2 reviews
Dined on 28 April 2019
Overall 4food 4service 4ambience 4

Good place to take little ones for an ice cream treat - very good cream tea too. A bit pricey by that to be expected at F&M!

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b
London
1 review
Dined on 28 April 2019
Overall 4food 5service 3ambience 5

The Knickerbocker Glory Classic sundae is the bomb! It gives you a pleasant heaven feeling while eating it! Worth a try!!

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JA
London
8 reviews
Dined on 28 April 2019
Overall 4food 4service 5ambience 5

A lovely get-together over tea and delicious cakes, all very delicious but quite pricey.

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OT
Norfolk
1 review
Dined on 27 April 2019
Overall 5food 5service 5ambience 5

We travelled down to London with my 85 year old mother-in-law and had brunch before seeing a show. Two of our party had goats cheese and asparagus tart which they said was heavenly. I had Welsh rarebit which, although wasn’t very pretty on the plate and it looked as though it had been deep fried, was absolutely delicious. The coronation chicken was also tasty. We followed with scones which were better than the Ritz. Would definitely recommend for a light lunch.

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RK
London
2 reviews
Dined on 24 April 2019
Overall 3food 3service 4ambience 3

They changed their menu and no longer offer the ginger bread house so we were disappointed. The portions were smaller than last time too. Beautiful presentation of the food. Our table was a bit poor and given it was for a young girl and her parents from Australia, we would have liked to have had a more impressive experience.

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AO
London
1 review
Dined on 24 April 2019
Overall 4food 3service 3ambience 5

Lovely ambience. Great ice cream sundaes. Very kid friendly! Scones were small and dry and service dropped off once food served.

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OT
London
1 review
Dined on 23 April 2019
Overall 5food 5service 5ambience 5

Brought 2 teenage girls for sundaes, and they were in heaven.

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M
Oxford
2 reviews
Dined on 18 April 2019
Overall 5food 5service 5ambience 5

Excellent service. The build your own sundaes are delicious. A real treat.

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AS
London
2 reviews
Dined on 16 April 2019
Overall 5food 5service 5ambience 4

The setting of the Parlour is so pretty, the service was amazing, you're not rushed, it's really relaxed. The food was brilliant and there was lots of choice, prefect for all ages. It made a birthday a really lovely experience.

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HF
London
1 review
Dined on 13 April 2019
Overall 5food 4service 4ambience 4

Lovely place to meet and enjoy a great tea or coffee

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