Fortnum & Mason The Parlour

4.2
981 reviews
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£25 and under
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Dessert
Top tags:
  • Afternoon Tea
  • Good for Birthdays
  • Fun
A truly decadent ice cream experience, the Parlour offers both much-loved classics and innovative new flavours, many found nowhere else in the world. Add artisan coffee, hot chocolate, open sandwiches and perhaps a glass of wine.
Dining Style
Casual Dining
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Cuisines
Dessert
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Hours of Operation
All Day Menu
Monday to Thursday | 10am – 7pm
Friday to Saturday | 10am - 9pm
Sunday | 11.30am - 5pm
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Phone number
020 7734 8040
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Payment Options
AMEX, Diners Club, JCB, MasterCard, Visa
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Dress Code
Casual Dress
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Executive Chef
Sydney Aldridge
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Private Party Facilities
Fortnum & Mason can cater for a variety of private events, from an intimate dinner party to a private shopping reception up to 1000 guests. These days, our restaurants and function rooms are more impressive than ever and can accommodate gatherings great and small, from business events and product launches to birthday parties and weddings. Even our historic shop floor is available for hire, and our range of catering and entertainment options can be entirely scaled to suit.
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Private Party Contact
Events Department: 020 7734 8040
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Public Transit
Piccadilly Circus (Bakerloo and Piccadilly lines)or Green Park (Jubilee, Victoria and Piccadilly lines) Bus no. 9, 14, 19, 22, 38
Additional
BYO Wine, Cafe, Corkage Fee, Counter Seating, Non-Smoking, Wheelchair Access, Wine
What 981 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.2
food
4.0
service
4.1
ambience
3.7
value
Noise · Moderate
84% of people would recommend it to a friend
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NT
London
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 5

Service was outstanding, our waiter was so polite and helpful , nothing was too much trouble for him. Lovely bright parlour and divine ice cream and cakes. All the other food looked lovely too.
Lovely experience , lovely treat for our little niece while we were in London
Will definitely be visiting it again, highly recommend.

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v
Gloucestershire
2 reviews
Dined on 15 September 2018
Overall 2food 4service 2ambience 3

The Parlour was nice but not really what I expected of F&M. It was very casual which is fine but the table was a little like a school canteen. We waited ages to be asked what we would like to drink.

I’m not sure why I had to detail why we were there as it made no difference to any aspect of the booking. The icecream was nice, I’d recommend it as a child friendly place but I’m not sure I’d visit again.

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r
London
7 reviews
Dined on 15 September 2018
Overall 5food 4service 5ambience 5

We took our daughter here for her 2nd birthday and WHAT A TREAT! Such a sweetly and fun decorated place. They give little ones adorable little ice cream cones and sweets. I ordered her 1 scoop of ice cream with sprinkles and they brought out a candle, it was adorable. Yes, its a little pricey for ice cream, but it is a treat. The service and ambiance are lovely!

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JO
London
1 review
Dined on 15 September 2018
Overall 5food 5service 5ambience 4

Beautiful meal - great service and friendly staff who made every effort to make our visit memorable.

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AE
London
1 review
Dined on 15 September 2018
Overall 3food 3service 5ambience 3

Great service, and usual nice atmosphere. However, this time the noise from the display near the lifts was very intrusive. Further to this the ice cream was slightly disappointing too, rose ripple was tasteless and the coupe seemed ridiculously childish to be served to adults.

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S
London
3 reviews
Dined on 14 September 2018
Overall 5food 5service 5ambience 5

Lovely lunch, my gin and tonic float was amazing! Thank you fortnums :)

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R
Hampshire
3 reviews
Dined on 13 September 2018
Overall 5food 5service 5ambience 5

We love The Parlour, whenever we travel to London we always try and pop in whether it’s for tea and scones or an ice cream. Staff are always so accommodating and friendly. Enjoyed the knickerbocker glory this time, it was delicious. We look forward to another visit next time we’re in London.

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JI
Hertfordshire
1 review
Dined on 13 September 2018
Overall 4food 4service 4ambience 3

I enjoy visiting Fortnum’s for the ambience in the store but also to attend exhibitions at the RA. Having a light meal in The Parlour adds to the occasion.

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f
London
5 reviews
Dined on 9 September 2018
Overall 4food 2service 5ambience 5

It's very nice and the ice cream sundae was lovely. But I did tell them when I booked that I was booking for breakfast. This was a Sunday and when I arrived I found out that they do not serve breakfast on Sundays. This rather ruined the day's plan.

It would have been better if they had told me when I booked.

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CR
London
1 review
Dined on 8 September 2018
Overall 3food 3service 3ambience 3

Good cafe food and a fun place to grab a bite to eat if you're shopping in Fortnum & Mason.

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HM
London
1 review
Dined on 3 September 2018
Overall 4food 4service 4ambience 4

Friendly staff, we took our son for his birthday celebration. The staff really spoilt him

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MM
Stuttgart Area
4 reviews
Dined on 2 September 2018
Overall 5food 5service 5ambience 5

Thoroughly enjoyed our lunch at Fortnum & Mason The Parlour. Service was excellent. Food delicious.

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S
Yorkshire
1 review
Dined on 31 August 2018
Overall 5food 5service 5ambience 4

The food is delicious and it is great for children as they can create bespoke icecreams. ThIs was our second visit and it was even better than the first time round.

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CF
London
2 reviews
Dined on 31 August 2018
Overall 5food 5service 5ambience 5

Outstanding food and service as usual. Would definitely return for another meal.

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IC
London
1 review
Dined on 30 August 2018
Overall 2food 3service 2ambience 2

Ice cream was of good quality, but sundaes quite small for the price. Sundaes at least 50% more expensive than similar enjoyed in high-end Eis Cafe in Bavaria earlier in the summer. Waiters not particularly attentive; no better than any English tea shop, and we were not asked if we enjoyed our food or drinks or if these were satisfactory. Felt that the addition of a compulsory 12.5% service charge was very cheeky, considering the already very high prices and average service. Did not challenge at the time, but feel in retrospect that I should have done so.

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V
Norfolk
1 review
Dined on 30 August 2018
Overall 3food 5service 3ambience 1

Air conditioning so cold didn’t want to eat ice cream

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AS
Newcastle
1 review
Dined on 29 August 2018
Overall 5food 5service 5ambience 5

My friend and I had the special fortnum and mason take on afternoon tea where you choose a hot snack and you get two scones and a choice of cake or ice cream. The food was promptly served and delicious and the staff were attentive and pleasant. Would definitely do this again as it was great value for money.

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EC
New York Area
1 review
Dined on 27 August 2018
Overall 5food 4service 5ambience 5

The service from the staff was amazing. It was my little girls 1st birthday and they looked after us so well. Can’t wait to go back.

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JS
Cambridge
1 review
Dined on 26 August 2018
Overall 5food 5service 5ambience 5

Had a lovely time at the Parlour. We were both really excited to go ... the Sundae's were amazing and the G&T float to die for! We would definitely recommend and be returning ... it's sugar overload but delish!

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SA
London
1 review
Dined on 23 August 2018
Overall 4food 4service 2ambience 2

Service was variable during our visit, we were welcomed as we came in and were sat at table by the waiters station during our visit. There obviously wasn't enough room for them as we were constantly nudged and knocked by the waiting staff whilst we were sat at the table.

The ice cream sundaes were delicious but over £12, outrageous price. I know it's fortnum and masons, I know it's central london. But £12 for 3 scoops of ice-cream and sauce!!

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RF
London
1 review
Dined on 22 August 2018
Overall 5food 5service 5ambience 5

A fantastic setting with a great menu. I can’t wait to find an excuse to return!

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ML
London
1 review
Dined on 21 August 2018
Overall 5food 5service 5ambience 5

Their ice cream is just such a joy. Especially at weekends, it is recommended booking a table!

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PO
1 review
Dined on 21 August 2018
Overall 4food 5service 5ambience 4

We have visited Harrods Ice Cream parlour twice a year since we have had the children, oldest now 12. We decided for a change. First we was able to book, and this enabled us to jump those waiting to be seated. We was not rushed and the children were given colouring to do whilst we chose. The children were able to decided exactly which ice cream they wished. Our server Gessica, was excellent throughout.

As we were leaving, unfortunately a family barged past the host pushing their luggage in the way. The sat down on 3 tables (which had not been cleaned at that time) and made it extremely difficult for the staff to clean and would not even lift arms or tablets which they continued to use as the staff tried to prepare for them. The staff did excellently to deal with them. Clearly they were there to be served and other clients using the facility was an inconvenience to them. As we left I mentioned to the host, how well Gessica had dealt with these guest. It is unfortunate that people coming to visit our shores do not show respect to the staff and other users of the facility.

Well done to staff

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BA
1 review
Dined on 21 August 2018
Overall 2food 2service 2ambience 2

was a bit disappointed. we were waiting to be seated for 7 minutes despite having a reservation. Found the ice cream average and thought I would go somewhere up the road which serves delicious icecream far cheaper next time.

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B
London
1 review
Dined on 21 August 2018
Overall 4food 5service 3ambience 2

Make your own ice cream sundae was great fun and food nice. Service was amateur & it all felt disorganised. Not sure who was in charge.

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SB
1 review
Dined on 21 August 2018
Overall 5food 5service 4ambience 5

Great selection of vegan ice creams! The children loved creating their own sundaes and the staff were helpful and friendly.

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OT
London
1 review
Dined on 19 August 2018
Overall 5food 4service 4ambience 4

Daughters birthday, they put a candle in her sundae and sang to her. It was special

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SB
1 review
Dined on 18 August 2018
Overall 5food 5service 5ambience 5

As amazing as ever, an indulgent treat that is a little bit of luxury but isn't extortionately priced for the quality of the product and the level of service. I have bought several people here on who have loved this experience. I'm guaranteed to come back.

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SS
1 review
Dined on 17 August 2018
Overall 5food 5service 5ambience 5

Ice creams amazing and the service fantastic. Had 2 under 3 with us and staff couldn't do enough to help make their visit special

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RC
1 review
Dined on 16 August 2018
Overall 4food 4service 3ambience 3

Lovely ice cream sundaes, some unusual flavours. Good coffee.

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MP
New York Area
4 reviews
Dined on 15 August 2018
Overall 4food 4service 2ambience 3

It was incredibly busy when we arrived. We had booked but stood waiting to be seated for approx 10 minutes. We then sat at the table for a further twenty minutes and I eventually went and asked a waiter to come and take our order. He apologised and said that it was very busy.....!

The food was okay. My Mother has the carrot cake, I had the scones. My children had build your own sundaes. The cake portions were definitely small and unremarkable.

I left feeling very underwhelmed. We’ve had afternoon tea at F&M and visited the ice cream parlour countless times - I would consider us regulars but it’s also a bit of an indulgent treat.

Given the prices (fiver for a cup of tea) I think it’s lilely to be our last visit. I expect more than an average tourist type experience for the cost involved.

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JC
1 review
Dined on 15 August 2018
Overall 5food 5service 4ambience 5

Special treat for kids - create your own sundae, they loved it.

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LW
Kent
1 review
Dined on 14 August 2018
Overall 5food 5service 5ambience 5

This was a nice summer holiday treat for my children to make their own sundaes. The coffee, cake and savoury menu was also good. The service was great. Recommend booking and would love to go again for a special treat.

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OT
London
1 review
Dined on 13 August 2018
Overall 4food 4service 4ambience 4

Fun venue for tea and cake

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AN
London
1 review
Dined on 12 August 2018
Overall 3food 2service 3ambience 4

i must say i was not overly impressed with the Parlour at Fortnum and Mason.
The waitress was a little rude and was rushing us a little - she spoke at us which we found a little uncomfortable.
The teas was fine , however i ordered maple syrup pancakes for my children and the normal portion for adults was incredibly small - it arrived cold and the pancake was a little rubbery- i asked for vanilla ice cream to be put on the side of the plate- this didnt arrive - once it did arrive the pancakes were stone cold.
The one ball of ice cream was charged at 3.45£ on top of the charge of the pancakes!
We also ordered lemon and sugar pancakes and once again this arrived cold and rubbery with very little taste- we did tell the manager - however we had already paid and he didnt offer to have this refunded or removed- he simply said oh you should have told be before you paid!!!! seriously not impressed - very disappointing indeed.

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JE
1 review
Dined on 12 August 2018
Overall 4food 4service 5ambience 4

Friendly and efficient service- good gluten free options . Not so much of a special experience as the proper tea room upstairs but then again cheaper! Enjoyed it and would go again.

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P
1 review
Dined on 11 August 2018
Overall 2food 5service 1ambience 1

Excellent food, appalling service.

We sat down at 11.58, looked at the menu and realised we probably couldn’t have the breakfast option, however the breakfast menu appealed to us. The table next to us (who came in after us) were served first and questioned whether they could have the breakfast menu with 1 minute to spare, the waiter said yes. When we asked the manager (30 secs after) he said we were not allowed the breakfast menu, we understood why we wouldn’t but there was no consistency with the service. Anyway, we ordered, the waiter looked as though he did not want to be there at all, our food was served (with an attitude). I cannot fault the food or the ice cream, both delicious. We asked for water when our ice cream was served, only to finish our ice cream without any water. We asked for the bill and our water(!!!!)- already deciding we were not going to tip for the awful service, only to find 12.5% is already added. Yes we paid it as to not cause a scene to the miserable staff, however it was not deserved. No wonder the service charge is added as I cannot imagine many people would actually tip given the service. The occasion was a treat for my mums birthday, she was disappointed with the experience, as were we and left us all feeling a bit deflated. Regretfully, special occasions in the future will not be spent in Fortnum and Mason’s as they have been done in the past. I am sorry to have to write this review but I think customer service is very important and needs to be up to the standard of the store and products, in this case the food, which sadly, from our experience it wasn’t.

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AA
1 review
Dined on 9 August 2018
Overall 4food 5service 4ambience 4

Nice place for kids. I've cream is fabulous. Love the decor.

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C
1 review
Dined on 9 August 2018
Overall 4food 3service 4ambience 4

I have written separately concerning the set menu which only included one and a half cups of tea. Brought at the beginning of our three courses and gone well before the scones arrived. We ordered and paid for more. My suggestion would be that you increased the price for the set menu and offered a refill of the hot drink. Alternative perhaps only bring the tea when the sweet courses arrive. The price of the extra tea did not compare to the price of the set menu.

My salad was lovely, my friends Croque Monsieur was very dry. The scones were okay and the cake passable but not entirely moist and fesh.

This was a special treat for my friend who was 80. We were given a nice table by the window. Obviously you chance visiting at a noisy time but a table not far away had six or more toddlers who did nothing but scream and the mothers let them!

We were pleased to have the experience but maybe it isn't one to be repeated.

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m
London
5 reviews
Dined on 8 August 2018
Overall 3food 3service 2ambience 3

I took the children for a special treat which it certainly was. The online menu looked great value but the reality was that the savoury portions were very small and the croque monsier was really a very bog standard cheese and ham toastie. The drinks racked up the bill in that a cup of tea was £6! The service was poor, slow, sporadic and no continuity. A really lovely waitress looked after us at the end but we had had two rather miserable slow ones before that. The ice creams were FABULOUS and well worth the trip for. I wish we had just had those. Really special, unusual and delicious. The kids loved it but lunch and ice cream was over £100 for 1 adult 2 kids and no booze!

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