Fortnum & Mason The Parlour

4.3
921 reviews
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£25 and under
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Dessert
Top tags:
  • Afternoon Tea
  • Fun
  • Child Friendly
A truly decadent ice cream experience, the Parlour offers both much-loved classics and innovative new flavours, many found nowhere else in the world. Add artisan coffee, hot chocolate, open sandwiches and perhaps a glass of wine.
Dining Style
Casual Dining
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Cuisines
Dessert
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Hours of Operation
All Day Menu
Monday to Thursday | 10am – 7pm
Friday to Saturday | 10am - 9pm
Sunday | 11.30am - 5pm
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Phone number
020 7734 8040
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Payment Options
AMEX, Diners Club, JCB, MasterCard, Visa
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Dress Code
Casual Dress
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Executive Chef
Sydney Aldridge
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Private Party Facilities
Fortnum & Mason can cater for a variety of private events, from an intimate dinner party to a private shopping reception up to 1000 guests. These days, our restaurants and function rooms are more impressive than ever and can accommodate gatherings great and small, from business events and product launches to birthday parties and weddings. Even our historic shop floor is available for hire, and our range of catering and entertainment options can be entirely scaled to suit.
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Private Party Contact
Events Department: 020 7734 8040
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Public Transit
Piccadilly Circus (Bakerloo and Piccadilly lines)or Green Park (Jubilee, Victoria and Piccadilly lines) Bus no. 9, 14, 19, 22, 38
Additional
BYO Wine, Cafe, Corkage Fee, Counter Seating, Non-Smoking, Wheelchair Access, Wine
Reviews from verified diners
921 reviews
4.3 out of 5 stars
Outstanding
53%
Very Good
27%
Good
13%
Fair
5%
Poor
2%
4.3
food
4.0
service
4.1
ambience
3.7
value
Noise · Moderate
84% of people would recommend it to a friend
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KD
3.0Dined 3 days ago

Lovely setting but very slow service wasn’t ideal with children.

Food was okay but nothing special considering the costs.

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KD
1.0Dined 3 days ago

Booked for my mothers birthday as a special treat and what a dissapointment. Service was apalling only time they were prompt was when taking your money. Staff very surly and food extremely underwhelming. Fortnum and Mason definately trading on their name and nothing else ruined my mothers birthday

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a
2.0Dined 5 days ago

Warm stale water and three glasses for table of 8 ,with the waiter making it very clear he did not approve of "tap water".Whoops ! they forgot birthday candle on my 8 year old daughters ice cream .£80.00 bill not sufficient amount to expect decent service or respect.Very disappointed !.

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IM
4.0Dined 6 days ago

The Parlour is the most casual of the restaurants at Fortnum and Mason. The cartoony wall decor tells you that you can relax and not worry about looking out of place. We chose the fixed-price "Fortnums favorites" which gives you a main course (I chose a stack of tomatoes and mozzarella with pesto), 2 scones with clotted cream and jam, a choice of either cake or ice cream (I chose sorbet), and a pot of tea, for 22 GBP per person. If you're looking for a place to stop and eat after a day of sightseeing where you don't have to go back to the hotel and change into something fancier, this is the place. If you're looking for the afternoon tea experience in London with children, this is the place. I love it.

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AT
5.0Dined on 11 July 2018

Food and service were excellent. Very friendly and accommodating staff.

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B
4.0Dined on 10 July 2018

Having afternoon tea at The Parlour has now become a tradition in my family; we have been coming for several years, usually because we are celebrating a birthday. I was particularly pleased with the service this last Tuesday as I had only booked a table for 4 people initially. Another 2 friends joined us and the staff were most obliging and moved us onto a larger table without any fuss!! So thank you F and M for giving us another memorable occasion. Janet

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KM
3.0Dined on 10 July 2018

Superb setting with beautiful design at the ice cream parlour. Booked table so easy to get seats. Had to prompt for the ice cream order after one hour. Maitre d lovely waiter poor. Ice cream certainly nothing special...no better than Walls ice cream.

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h
5.0Dined on 10 July 2018

Fantastic service, really made my birthday so special!

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CR
5.0Dined on 7 July 2018

Yummy ice cream and excellent service. Will be back

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AH
5.0Dined on 7 July 2018

Loved it. We had the afternoon tea with savoury option. Very good value and extremely nice. Very child friendly. I would definitely recommend F&M and I will be going back.

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C
4.0Dined on 6 July 2018

Had to wait for a while for our order but staff was very friendly and helpful. Ice cream was absolutely delicious!

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NS
5.0Dined on 5 July 2018

Very enjoyable, good service excellent ice creams

bla bla

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CC
5.0Dined on 30 June 2018

The food, the service and the whole experience was lovely. The food was outstanding along with the amazing ice-cream creations

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AA
5.0Dined on 29 June 2018

Booked this as a special treat for a friend and I. When I booked I said it was a special occasion and when we got there the waitress asked what the occasion was - I said a celebration of our friendship. The service was excellent we didn't feel rushed at all. We ordered ice cream sundaes and they were amazing and such creative flavours and ideas! I had the afternoon tea sundae and it came with a coronation surprise which was a little ice cream on the side (the flavour was coronation chicken! Sounds horrible but it was amazing!) After we had had our sundaes our waiter brought over a special celebration cake with two candles - that was an unexpected surprise! A really nice touch we thought! Our waiter Joal (?) was very kind and attentive and when my friend asked about an ingredient in her sundae that wasn't listed on the menu he was very helpful and said he would make sure it would be included in the description (it was a biscuit of some kind). We were so impressed by everything we will definitely be back to try more delicious things on the menu. Might have the afternoon tea another time as it looks great value! (£21.95 and you get so much included!)

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s
4.0Dined on 24 June 2018

Fun for lunch,dessert or tea. With a reservation we were sat at a table that caught terrible sun just 20 minutes later straight into half of us. No blind for the window and really they couldn’t be bothered despite the fact that the restaurant wasn’t busy. Food was delish.

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SA
5.0Dined on 24 June 2018

Absolutely brilliant! Loved it. Service very good and staff helpful. Made us very welcome.

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Q
5.0Dined on 21 June 2018

Lovely place for which I won’t miss as the scones are great!!

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C
5.0Dined on 15 June 2018

Took my son to celebrate finishing school and his exams, lovely atmosphere and great choice of icecreams. Yes it's a bit on the pricey side for ice-cream but it's special, so nice for a celebration.

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AN
5.0Dined on 12 June 2018

Fantastic service as always. Dawit is a credit to them!

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KL
5.0Dined on 6 June 2018

Really lovely, as always. Lots of Vegan options. The only downside is that a lot of the ice-cream (and all the Vegan ones) included nuts. Which made choosing difficult.

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S
5.0Dined on 6 June 2018

Incredible vegan sundaes, I have never seen so many interesting vegan ice creams available. Lovely ambience, highly recommend.

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LM
2.0Dined on 3 June 2018

Sorry to say was very disappointed!!
I Ordered the rarebit and my friend had the croque monsieur ( which was a cheese and ham toastie) the toast was very hard and burnt in both cases
Wanted to order sundaes at 5.40 admittedly they closed at 6pm but they were packing away and I was refused they could / would serve an ice cream in a cone !?!
Spoke to the manager who graciously comped the meal but that wasn’t the point was expecting better
Silly me!

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EL
3.0Dined on 31 May 2018

A bit disappointed. Having made a reservation I thought we would have a decent table but we were squashed into a corner. The ambience is nothing special although the sundaes were delicious. It would be good to know more about where the ingredients were sourced and if they are locally/ethically produced. Overall okay but nothing special.

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A
5.0Dined on 31 May 2018

Used the Parlour for the first time and what a great experience. The ice cream sundaes are the most amazing we've ever seen, real works of art and the variety was very good. I'd recommend anyone who wants a quirky, different ice cream to take a look and try it. Not the cheapest by any means but worth it for one off experience.

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SK
4.0Dined on 30 May 2018

The tea went cold so I suggest serving with a pot of hot water. The slice of cake that you gave complimentary for my daughter and I for our birthday was not very nice.

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RW
3.0Dined on 30 May 2018

I went to the parlour with my two sons aged 13 and 9 and my 84 yr old father for lunch. The service was friendly but very slow. The food was overpriced and disappointing. The Welsh rarebit was one piece of cheese on plain sliced bread toast with worstershire sauce on the side, no salad. The croque monsieur was a slightly burnt toasted sandwich again no salad or accompaniments. Both are £9-11! The ice creams were better but also overpriced. The high point was the mini ice cream cone tasters that we given with our coffees.

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OT
1.0Dined on 28 May 2018

I booked a reservation for a tea room and the customer service was horrible. The staff was very unfriendly, when we asked for directions on where we should go. When we finally got to the right spot it was a kiddy ice cream area. They stopped serving food at 7 and told us they were closed, but open table allowed us to make a reservation at 7. Overall, the shops looked inviting but the actual sit down areas were a poor experience.

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LR
3.0Dined on 28 May 2018

The setting was lovely. We enjoyed the food. It was a special treat whilst in London for myself and my daughters. The lady who sat us down was friendly enough but the rest of the waiting staff were inattentive and actually quite rude. We were left for at least 15-20 minutes and although I smiled at a number of staff to say “we’re ready to order” no one smiled back or approached the table. Eventually the gentleman who was supposed to be looking after our table took the order of a table of 4 people next to us. Incidentally they’d sat down 10 minutes after us. I said we were ready so he came over after taking the full order of the table by us. It really did put a downer on the experience which for the price we paid was disappointing. I noticed all the waiting staff looked fed up. Interestingly it was only when the bill was put down and I noticed that a 12.5% tip had been added to the bill that he faintly smiled. I paid it as I didn’t want to cause a fuss in front of my daughters but it was not deserved and I would not return due to the poor service we received.

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a
3.0Dined on 27 May 2018

Lovely store with fun restaurant however service was poor this time. Had to wait ages for a waiter each time

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SB
5.0Dined on 26 May 2018

As good as it was 25 years ago - you must have welsh rarebit - just delicious. And superb ice cream too.

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LJ
3.0Dined on 24 May 2018

Overall a lovely experience. It was very busy. There was a long delay between taking the order and receiving the food. There were issues with timing of the serving of the food too which I can only atttibute to three different waiters being involved in serving us. One waiter collected my scones to serve then turned around when they realised my companion’s ice cream was not ready. When the ice cream was served the scones had dissappeared. My coffee did not arrive for five minutes after the scones and ice cream had been served. I had to ask twice for my coffee. The scones were delicious and melted in the mouth. The afternoon tea sundae was scrumptious and creative.

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S
5.0Dined on 24 May 2018

Yum! Great place to stop during a day of sightseeing for authentic British treats. We always visit when we are in London. I had the scones, clotted cream & strawberry preserves and my husband had a design your own sundae. Both of us had cappuccino with mini ice cream cone. The savories are also tasty.

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R
5.0Dined on 20 May 2018

We visited here for our grandsons 6th birthday. We’d spent the whole day sightseeing around the capital and this was the last treat so he could build his own ice cream sundae, we loved it, he was given a lovely colouring sheet while he waited for his order. The ice cream was very enjoyable. We’ll definitely be back 😀

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SJ
5.0Dined on 20 May 2018

Full marks. Loved it all! Thank you so much for an amazing time

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S
4.0Dined on 19 May 2018

From beginning to end, the staff were very friendly and welcomed me and my friends with a smile. The quality of their hospitality is excellent and the food is up to standard. It is a place fit for those who wish to have quality time with loved ones or just to treat yourself after a long week. I would recommend this place to those who wish to spend their time in a cosy and pastel themed interior.

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KH
5.0Dined on 15 May 2018

Great service and atmosphere. Made a relative very happy indeed!! Thank you all.

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KC
3.0Dined on 14 May 2018

Fortnum and Mason has a reputation for being a very upscale establishment; however, I did not think the food or quality of service matched this reputation (or the price that comes along with it). I was there for brunch on a weekday I had off from work, so it was not crowded at all, with maybe one or two other groups there while I ate. Nevertheless, I felt like I was being rushed the whole time by the staff. I had the eggs benedict and a hot chocolate which tasted fine, but were nothing special. If it weren't so expensive I would say this was a nice place and would return, but I feel like there's a mismatch between the price and dining experience.

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RS
4.0Dined on 13 May 2018

Not our first visit. Treated my daughter for her 16th Birthday. I had put on the booking notes that it was her birthday and therefore expected this to have been taken into account. Unfortunately there was no acknowledgment. This was very disappointing as our last visit had also been for a birthday and this was acknowledged.

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LW
4.0Dined on 13 May 2018

This is a curious mix of posh and informal. Our table had crayon scribble on it from previous diners but the waiters were impeccable and the surrounding store is fabulously fancy. I was glad we booked as there was a queue when we arrived on Sunday afternoon. If you want something comfortable, relaxed and a bit crazy this is for you! Food wise, I absolutely loved my gin and tonic float but others were not so impressed with their sorbets which they judged a bit bland.

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g
3.0Dined on 9 May 2018

I expected more. It didn't feel as indulgent as I'd hoped and attention to detail was lacking. Service a bit spotty, very all or nothing. Nice but could have been so much better.

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