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Party Size
For 2
Date
Tue, 5/22
Time
7:00 PM

Fortnum & Mason The Parlour

4.3
887 reviews
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£25 and under
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Dessert
Top tags:
  • Afternoon Tea
  • Fun
  • Child Friendly
A truly decadent ice cream experience, the Parlour offers both much-loved classics and innovative new flavours, many found nowhere else in the world. Add artisan coffee, hot chocolate, open sandwiches and perhaps a glass of wine.
Dining Style
Casual Dining
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Cuisines
Dessert
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Hours of Operation
All Day Menu
Monday to Thursday | 10am – 7pm
Friday to Saturday | 10am - 9pm
Sunday | 11.30am - 5pm
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Phone number
020 7734 8040
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Payment Options
AMEX, Diners Club, JCB, MasterCard, Visa
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Dress Code
Casual Dress
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Executive Chef
Sydney Aldridge
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Private Party Facilities
Fortnum & Mason can cater for a variety of private events, from an intimate dinner party to a private shopping reception up to 1000 guests. These days, our restaurants and function rooms are more impressive than ever and can accommodate gatherings great and small, from business events and product launches to birthday parties and weddings. Even our historic shop floor is available for hire, and our range of catering and entertainment options can be entirely scaled to suit.
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Private Party Contact
Events Department: 020 7734 8040
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Public Transit
Piccadilly Circus (Bakerloo and Piccadilly lines)or Green Park (Jubilee, Victoria and Piccadilly lines) Bus no. 9, 14, 19, 22, 38
Additional
BYO Wine, Cafe, Corkage Fee, Counter Seating, Non-Smoking, Wheelchair Access, Wine
What 887 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.3
food
4.1
service
4.1
ambience
3.8
value
Noise · Moderate
84% of people would recommend it to a friend
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4.0Dined 2 days ago

From beginning to end, the staff were very friendly and welcomed me and my friends with a smile. The quality of their hospitality is excellent and the food is up to standard. It is a place fit for those who wish to have quality time with loved ones or just to treat yourself after a long week. I would recommend this place to those who wish to spend their time in a cosy and pastel themed interior.

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5.0Dined 6 days ago

Great service and atmosphere. Made a relative very happy indeed!! Thank you all.

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3.0Dined on 14 May 2018

Fortnum and Mason has a reputation for being a very upscale establishment; however, I did not think the food or quality of service matched this reputation (or the price that comes along with it). I was there for brunch on a weekday I had off from work, so it was not crowded at all, with maybe one or two other groups there while I ate. Nevertheless, I felt like I was being rushed the whole time by the staff. I had the eggs benedict and a hot chocolate which tasted fine, but were nothing special. If it weren't so expensive I would say this was a nice place and would return, but I feel like there's a mismatch between the price and dining experience.

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4.0Dined on 13 May 2018

Not our first visit. Treated my daughter for her 16th Birthday. I had put on the booking notes that it was her birthday and therefore expected this to have been taken into account. Unfortunately there was no acknowledgment. This was very disappointing as our last visit had also been for a birthday and this was acknowledged.

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4.0Dined on 13 May 2018

This is a curious mix of posh and informal. Our table had crayon scribble on it from previous diners but the waiters were impeccable and the surrounding store is fabulously fancy. I was glad we booked as there was a queue when we arrived on Sunday afternoon. If you want something comfortable, relaxed and a bit crazy this is for you! Food wise, I absolutely loved my gin and tonic float but others were not so impressed with their sorbets which they judged a bit bland.

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3.0Dined on 9 May 2018

I expected more. It didn't feel as indulgent as I'd hoped and attention to detail was lacking. Service a bit spotty, very all or nothing. Nice but could have been so much better.

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4.0Dined on 4 May 2018

Great for treat with the kids. Staff were so friendly and helpful, gave our little boy a mini cone while he waited for his sundae. Were happy to let him sit at the bar and watch his sundae being made.
Amazing ice cream, will most certainly be returning

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5.0Dined on 30 April 2018

great occasion and food& tea. I have visited 2yrs before, and it was amazingly updates every meals (quality and amount). Very good to go for F&M visiting. (even for foreigners).

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5.0Dined on 28 April 2018

absolutely fabulous would recommend anyone to go or a light lunch or tea

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3.0Dined on 24 April 2018

I found the ambience noisy, with marble floors and lots of clinking, noisy of talking, babies crying etc. The staff were mostly friendly and helpful, but not all. Not a place for a quiet conversation, or a date etc. The Fortnum and Mason's general ambience was good as always, and so was the food - plain and no frills added, but fine. I had booked it to meet a friend from America, but I would not take her there again. I was hoping for the Fountain Restaurant when I searched, but it seems to be defunct, sadly. I had really liked that in the past.

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5.0Dined on 23 April 2018

After visiting F&M at Christmas, I found out you could go there to dine. Taken by The Parlour's kitsch but charming murals, I decided to try it out. It was clean and nicely decorated; a classic ice cream parlour look.
While the food was dear, it was worth every penny. I wouldn't come every weekend for I don't have the means, but it was probably the best ice cream I've ever tasted. I'd certainly come again. I may even try replicating it at home!
The Parlour would be excellent for special occasions, or for treating friends or lovers, especially if they like ice cream!

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5.0Dined on 21 April 2018

All the staff were great, the ice cream is fantastic. Thoroughly Recommend.

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5.0Dined on 20 April 2018

We had a wonderful time celebrating my Moms 60th birthday especially when the waiting staff brought bout a complementary slice of cake and sang "happy birthday" to her . Thanks to all

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5.0Dined on 14 April 2018

Went here for sundaes and it didn’t disappoint. It exceeded my expectations and I would definitely come back again!

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5.0Dined on 14 April 2018

I came here for a birthday treat we all really enjoyed the food service was a little slow but it was a super busy Saturday would come again the ice creams were amazing

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4.0Dined on 14 April 2018

Good range of food and good options for children. Amazing banana spit. Unfortunately the coffee was luke warm

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3.0Dined on 7 April 2018

Overall we (my daughter and I) enjoyed the day, the cafe was bright and cheerful, I wouldn't recommend it for a quiet lunch as there were too many families and young children. Im sure sometime through the day it may be quieter but lunch time was busy.. My daughter loved her pancakes and coffee, but my avocado half sandwich with poached egg wasn't very tasty, very bland and cold, I wouldn't choose it again. Have to say the coffee is very good and the selection of cakes good, everyone seemed to love the sundaes..

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5.0Dined on 7 April 2018

A truly special experience. The staff indulged me as it was my birthday, my first as a mummy. Our 11 month old was welcomed and cooed over! Nothing was too much trouble. The menu was delicious, full of treats! Would love to go back! Loved every minute, thank you X

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5.0Dined on 5 April 2018

Fantastic service and a very happy birthday boy indulging in his one true love - ice cream!

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4.0Dined on 4 April 2018

Staff friendly but sometimes difficult to attract a waiters attention. Food excellent

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5.0Dined on 3 April 2018

Great experience! Will come again and bring friends:) Thank you x

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4.0Dined on 31 March 2018

I was a little disappointed that even though when booking you are asked if a special occasion, nothing was done to acknowledge this.

The other minor was that 5 of us were put on a table for 4.

Food and service was great.

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4.0Dined on 31 March 2018

We have visited several times. Took our daughters for lunch. Don’t expect any child-friendly service (ie: no special menu other than a toasted sandwich and no small cutlery). Most members of staff were welcoming and helpful whilst another member was a little unfriendly and unhelpful/unproactive. The main reason we go is that the girls love using the tick-box leaflet to design their own ice-cream sundaes. Not cheap and the choice of food is not exciting but it’s still fun for occasional visits.

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5.0Dined on 30 March 2018

We had a fantastic time celebrating my daughter's Birthday with an afternoon tea! It's was simply delicious! They surprised her with a Birthday Cake! The staff was excellent. I truly recommend it!

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4.0Dined on 30 March 2018

I visited The Parlour with my two year old and 3 week old daughter as a treat to my eldest.

I will get he negatives out of the way -the seating was relatively crammed and the bill adds up relatively quickly.

Now for the pros:
Our visit to F&M's Parlour was a delight namely due to Anna, our server. Anna seemed quite busy but gave our table time and care and made my daughter(s) and I feel like absolutely nothing was too much trouble. She gave honest menu recommendations and made us feel so welcome.

The desserts on offer were nothing short of fantastic and these were complimented perfect by the service.

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5.0Dined on 29 March 2018

This was our second visit and we were not disappointed. The Highland Scramble was excellent,
The Dusty Road sundae was to die for and the Pinapple upside down cake was delicious . The service was a little slow on this occasion but we didn't mind as The Parlour was very very busy and it was fun watching the other diners enjoying their respective choices. Children are made very welcome here and are catered for both with tasty food and entertainment by way of pictures to colour in and photo opportunities with the Fortnum and Mason cut out board. All good fun. Can't wait to return.

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2.0Dined on 26 March 2018

Although appreciating the name of Fortnum and Mason, the small snack we had was overpriced. The ambience of an older, established shop has been lost with the décor of The Parlour. The name alone does not represent what we found. It felt more like a café in BHS - apart from the price. And it didn't feel cosy - just open, and a bit ordinary - but with waiters, which seemed over fussy for the style of eating. It looked and felt more like an ice-cream parlour. And if I were bringing a guest for afternoon tea, it wouldn't have felt very special there. Nearby children were colouring and eating, and with the style of tables and chairs, I would say it is child friendly. However, for the 60year age group, just having seen a wondering exhibition at the RA, it was not what we expected. The old restaurant, downstairs - prior to changes, had real atmosphere, and the style of service was appreciated, and cost warranted.

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5.0Dined on 24 March 2018

I took my brother there for his birthday as he loves ice cream. Their ice cream creations are OUT OF THIS WORLD. So fun!!

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4.0Dined on 24 March 2018

Good fun, attentive service and value for money. Good for kids and adults that still feel like kids. Highland scramble & elegant rarebit were very good.

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3.0Dined on 24 March 2018

Ice creams were lovely and beautifully presented but the savouries were disappointing and service was poor

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5.0Dined on 19 March 2018

I took my daughter here as a treat. (She’s 31!)
We’ve visited the store several times and always wanted to eat here. We were shown to a table by a very friendly lady. We ordered and waited in anticipation for our order to arrived. My daughter ordered a sundae which when arrived looked amazing. I ordered scones and a pot of tea. Unfortunately my scones took so long to arrive my daughter had almost finished her sundae, and I had to ask where they were. We loved it there though and thoroughly enjoyed the experience. I’m hoping to return in May with my grandson as a treat. We don’t live in London so always look for somewhere different to go when we do visit.
The sundae was really tasty (apple pie sundae) my scones were warm and delicious and I actually enjoyed the plain one more than the fruit. The jam was tasty and the cream lovely and thick. Yummy 😋

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1.0Dined on 18 March 2018

F&M is one of my favorite stores in the whole of London. I have enjoyed afternoon tea in the Jubilee Tea Salon several times which was a wonderful experience. Unfortunately there was no availability this past weekend in this restaurant so my friends and I took a chance on having tea and scones in the Parlour Cafe. It was unfortunately a very disappointing experience. Despite having a reservation the service was mediocre at best. By the time the scones arrived the tea was stone cold. The duo of scones consisted of two mini scones with jam and clotted cream. My friend's clotted cream was so dried out that you could not even stir it. We had to ask three times for a glass of water. The bill for what we got was outrageous. Very surprising for a company so keen to provide top notch quality and service. I will not return to the Parlour and was most definitely not recommend it. Sorry F&M!

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5.0Dined on 18 March 2018

Staff were great with the kids. The card payment system stopped working that morning and they dealt with a difficult situation very well.

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3.0Dined on 17 March 2018

Nice location but didn’t match expectations

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5.0Dined on 15 March 2018

A very enjoyable visit. My wife and I chose to eat in The Parlour as it looked like fun, and it was.
We both ordered the Highland Scramble that was extremely delicious . Quality ingredients and well cooked . We then turned our attention to the fun part of our visit, the ice cream. We both decided to build our own sundae. I had the ice cream with lots of extras and my wife had the sorbet. My wife chose the cucumber and mint sorbet as she had never tasted this flavour before. It was very good, full of flavour and very different , the coconut sorbet was also very good. The size of the servings was very generous but we both managed to finish our respective sundaes. The staff were very friendly and helpfull and the atmosphere was lively. All very good for a fun time. Will certainly return and hopefully bring our grand daughter.

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4.0Dined on 13 March 2018

Wonderful nostalgic decor, fantastic ice creams. Love that you can make your own. Service a bit slow but everything else makes up for that.

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3.0Dined on 10 March 2018

I went to the Parlour as an afternoon pit stop. There is certainly the wow factor of the counter when you walk in and the hot chocolate did not disappoint. The scones however, were not served with finesse and were a bit of a let down.
Its worth a visit for weary feet who need a sugar boost, and won't break the bank.

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5.0Dined on 10 March 2018

Fabulous Ice cream creations as well as a great afternoon tea menu and lovely selection of savouries. We visited on a saturday, and it was busy so its worth booking a table.

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5.0Dined on 10 March 2018

Delicious Ice Cream Sundaes in an amazing setting. Lovely birthday treat for my son.

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5.0Dined on 3 March 2018

We had a really lovely time here for my husbands birthday. The ice cream was delicious & they even put a candle in his sundae & sang happy birthday which made it even more memorable. We will be returning with our children!

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