I took my daughter here as a treat. (She’s 31!)
We’ve visited the store several times and always wanted to eat here. We were shown to a table by a very friendly lady. We ordered and waited in anticipation for our order to arrived. My daughter ordered a sundae which when arrived looked amazing. I ordered scones and a pot of tea. Unfortunately my scones took so long to arrive my daughter had almost finished her sundae, and I had to ask where they were. We loved it there though and thoroughly enjoyed the experience. I’m hoping to return in May with my grandson as a treat. We don’t live in London so always look for somewhere different to go when we do visit.
The sundae was really tasty (apple pie sundae) my scones were warm and delicious and I actually enjoyed the plain one more than the fruit. The jam was tasty and the cream lovely and thick. Yummy 😋
F&M is one of my favorite stores in the whole of London. I have enjoyed afternoon tea in the Jubilee Tea Salon several times which was a wonderful experience. Unfortunately there was no availability this past weekend in this restaurant so my friends and I took a chance on having tea and scones in the Parlour Cafe. It was unfortunately a very disappointing experience. Despite having a reservation the service was mediocre at best. By the time the scones arrived the tea was stone cold. The duo of scones consisted of two mini scones with jam and clotted cream. My friend's clotted cream was so dried out that you could not even stir it. We had to ask three times for a glass of water. The bill for what we got was outrageous. Very surprising for a company so keen to provide top notch quality and service. I will not return to the Parlour and was most definitely not recommend it. Sorry F&M!
Staff were great with the kids. The card payment system stopped working that morning and they dealt with a difficult situation very well.
Nice location but didn’t match expectations
A very enjoyable visit. My wife and I chose to eat in The Parlour as it looked like fun, and it was.
We both ordered the Highland Scramble that was extremely delicious . Quality ingredients and well cooked . We then turned our attention to the fun part of our visit, the ice cream. We both decided to build our own sundae. I had the ice cream with lots of extras and my wife had the sorbet. My wife chose the cucumber and mint sorbet as she had never tasted this flavour before. It was very good, full of flavour and very different , the coconut sorbet was also very good. The size of the servings was very generous but we both managed to finish our respective sundaes. The staff were very friendly and helpfull and the atmosphere was lively. All very good for a fun time. Will certainly return and hopefully bring our grand daughter.
Wonderful nostalgic decor, fantastic ice creams. Love that you can make your own. Service a bit slow but everything else makes up for that.
I went to the Parlour as an afternoon pit stop. There is certainly the wow factor of the counter when you walk in and the hot chocolate did not disappoint. The scones however, were not served with finesse and were a bit of a let down.
Its worth a visit for weary feet who need a sugar boost, and won't break the bank.
Fabulous Ice cream creations as well as a great afternoon tea menu and lovely selection of savouries. We visited on a saturday, and it was busy so its worth booking a table.
Delicious Ice Cream Sundaes in an amazing setting. Lovely birthday treat for my son.
We had a really lovely time here for my husbands birthday. The ice cream was delicious & they even put a candle in his sundae & sang happy birthday which made it even more memorable. We will be returning with our children!
Service was slow and we felt overlooked by the staff. Food was average. I had elegant rarebit - bacon was like eating a tough piece of leather. I have had much much better in an ordinary cafe for half the price.
The tea wasn't to my taste either. Wasn't what I'd call a decent pot.
Worst of all was the noisy child at the next table who ran round the place. True this wasn't the staff's fault but it wasn't the ambience we were hoping for. Especially when said child began climbing the back of the bench where I was sitting.
Friendly efficient service. Food good but the Eggs Benedict were tepid. Appealing touches eg mini ice cream cornets with coffee and complimentary slice of birthday cake.
Great and efficient service given the differing level of sophistication of the the tourist-y clientele
I was disappointed with the overall experience. Having made a booking online-I still had to queue up and the table wasn't reserved anyway. I had also mentioned it was a Birthday celebration on my booking-which was totally ignored. The waitress was not particularly friendly or chatty. It did not feel special at all like I remembered from the days when I used to dine in The Fountain restaurant years ago. The food was average and the knife was too blunt to cut the Welsh rarebit. The bacon was also rock hard. It was a shame as we had been so excited to visit following the Theatre. It was not relaxing either.
Excellent! Amostphere! Very efficient staff! Quality food! Lovely surroundings! Waiter very attentive& caring. Will highly recommend. The Parlour! 🎉🎂💕🥂Xx
We took our youngest granddaughter to lunch there last Thursday as a special treat - prior to going to see the Charles 1 exhibition at the RA. I cannot fault the venue or the service - but the food took a very long time to arrive, wasn't inspiring and was relatively expensive. That said, the charming & attentive staff could not have been more sympathetic to our predicament, serving us a complimentary glass of prosecco and deducting 25% from the bill. We'll certainly visit the Parlour again - but probably just for morning coffee.
Took my children as a half term treat and they absolutely loved it! Great service and amazing ice cream sundaes ! Well worth a visit !
Waiters were not interested in their customers, food was medoicre and served without style, the presentation was no better than in a diner and the prices are outrageous. I felt embarrassed that I allowed myself to be taken in to the “Fortnum and Mason” experience only to be treated like a fool!
Staff were very attentive, food was lovely. We are going to come back and bring our children for one of the lovely ice-creams
Lovely food and great service, would recommend to others
I took my friend here for her birthday. The service was good and the food in general was good. Although there was plenty of choice for gluten free savoury dishes, the sweet gf options were very limited.....scones or a flourless chocolate cake. I expect more from this sort of establishment nowadays. However, as it wasn’t my birthday I minded less...and my friend thankfully has no special dietary needs...so be warned if you are on a gf diet.
I have now been to The Parlour for lunch with my little girl - who's 2 years old - twice in the last few weeks, and I cannot recommend it highly enough!!
The staff are incredible and go above and beyond to provide the best service.
It is so child friendly there, and we will be returning very soon.
A special mention to the hostess Alicia and our waitress Brenda who made our day and were both amazing!!!!!
Thank you again.
Such a lovely place to introduce my 13 year old son to on his birthday. They made him feel very special and he loved The Parlour.
Good atmosphere, a bit crowd but wasn’t noisy. The sundae was delicious!!
The staff really made it - so helpful and friendly. And the food was delicious.
We had a great time, service was great. The price of course is little high but it is worth it. Not everyday type of place, but for special times.
We visited The Parlour for lunch on my birthday - and the attentive but unobtrusive service, outstanding food and beautiful surroundings did not disappoint. The single candle on my ice cream sundae and discreet good wishes were a lovely finishing touch to a memorable celebration.
A bit tight sitting but the service was great but the indication to wear elegantly on website when booking is irrelevant because the ambience did not reflect the neccessity. I find it good that the ambience is more comfortable and not snobbish. The scones were delicious and service excellent but Food for Lactose intolerant people like me is not available in any variation. I could only eat the scones and 2 sorts of Sorbets. This could be a point for thought as more and more people are becoming lactose intolerant. Thank you much.
Lovely time great value for money
Totally dissappointed Staff lack interest food left a lot to be desired
Nice atmosphere but expensive and the food was pretty ordinary for the price. Nice service and colourful space but it didn’t feel very special, for the price.
The service was very good from the moment we arrived. The attentiveness of the staff, paired with the fun and tasty desserts made my daughters 14th birthday one to remember.
Perfect as always
I can think of nowhere better for any time of day
Good afternoon tea with some non traditional choices
Excellent afternoon tea - the savoury choice was so much better than sandwiches. Staff brilliant especially the waiter and I would recommend to anyone especially with kids as the ice cream option instead of cakes was inspired!!! 10 our of 10
Disappointed obviously the end of a busy day for the waitress but the service was underwhelming - very slow and more like a shop cafe experience than a weekend treat.
Excellent!!! Pancakes are very good and original. Hot chocolate is excellent
Arrived and was seated promptly. Had booked 2 days prior.
Made a mistake with daughters ice cream make your own sundae! Not good enough after waiting 40 minutes . My tea arrived after 20 minutes and my simple scones 50 minutes after that ... not great and all reviews say the same .. but like if your face fits! Also added on charity donation which if asked to remove makes you feel terrible although I have my own charities I donate to. Very overpriced for canteen style food. I wonder how the queen would be served! Won’t return
The front desk lady attending to the customers is not very friendly and helpful. Didn’t like her attitude towards us. The waiters were not friendly too. When I hesitated on the choices from the menu for a short moment, he asked if we were indeed ready, if not he would leave. His face was impatient and attitude was rude. When the waitress gave us the bill, it was charged wrongly.
The food is not too bad, but also not fantastic. Overall, though my friends say it was a good place to dine, I would not recommend to my friends after this visit.
Visit spoiled by unpleasant surroundings.
We didn't like the squashed rather tacky Parlour area
The polite service and afternoon tea was as good as ever.
Whatever happened to the more relaxing civilised areas?