From beginning to end, the staff were very friendly and welcomed me and my friends with a smile. The quality of their hospitality is excellent and the food is up to standard. It is a place fit for those who wish to have quality time with loved ones or just to treat yourself after a long week. I would recommend this place to those who wish to spend their time in a cosy and pastel themed interior.
Great service and atmosphere. Made a relative very happy indeed!! Thank you all.
Fortnum and Mason has a reputation for being a very upscale establishment; however, I did not think the food or quality of service matched this reputation (or the price that comes along with it). I was there for brunch on a weekday I had off from work, so it was not crowded at all, with maybe one or two other groups there while I ate. Nevertheless, I felt like I was being rushed the whole time by the staff. I had the eggs benedict and a hot chocolate which tasted fine, but were nothing special. If it weren't so expensive I would say this was a nice place and would return, but I feel like there's a mismatch between the price and dining experience.
Not our first visit. Treated my daughter for her 16th Birthday. I had put on the booking notes that it was her birthday and therefore expected this to have been taken into account. Unfortunately there was no acknowledgment. This was very disappointing as our last visit had also been for a birthday and this was acknowledged.
This is a curious mix of posh and informal. Our table had crayon scribble on it from previous diners but the waiters were impeccable and the surrounding store is fabulously fancy. I was glad we booked as there was a queue when we arrived on Sunday afternoon. If you want something comfortable, relaxed and a bit crazy this is for you! Food wise, I absolutely loved my gin and tonic float but others were not so impressed with their sorbets which they judged a bit bland.
I expected more. It didn't feel as indulgent as I'd hoped and attention to detail was lacking. Service a bit spotty, very all or nothing. Nice but could have been so much better.
Great for treat with the kids. Staff were so friendly and helpful, gave our little boy a mini cone while he waited for his sundae. Were happy to let him sit at the bar and watch his sundae being made.
Amazing ice cream, will most certainly be returning
great occasion and food& tea. I have visited 2yrs before, and it was amazingly updates every meals (quality and amount). Very good to go for F&M visiting. (even for foreigners).
absolutely fabulous would recommend anyone to go or a light lunch or tea
I found the ambience noisy, with marble floors and lots of clinking, noisy of talking, babies crying etc. The staff were mostly friendly and helpful, but not all. Not a place for a quiet conversation, or a date etc. The Fortnum and Mason's general ambience was good as always, and so was the food - plain and no frills added, but fine. I had booked it to meet a friend from America, but I would not take her there again. I was hoping for the Fountain Restaurant when I searched, but it seems to be defunct, sadly. I had really liked that in the past.
After visiting F&M at Christmas, I found out you could go there to dine. Taken by The Parlour's kitsch but charming murals, I decided to try it out. It was clean and nicely decorated; a classic ice cream parlour look.
While the food was dear, it was worth every penny. I wouldn't come every weekend for I don't have the means, but it was probably the best ice cream I've ever tasted. I'd certainly come again. I may even try replicating it at home!
The Parlour would be excellent for special occasions, or for treating friends or lovers, especially if they like ice cream!
All the staff were great, the ice cream is fantastic. Thoroughly Recommend.
We had a wonderful time celebrating my Moms 60th birthday especially when the waiting staff brought bout a complementary slice of cake and sang "happy birthday" to her . Thanks to all
Went here for sundaes and it didn’t disappoint. It exceeded my expectations and I would definitely come back again!
I came here for a birthday treat we all really enjoyed the food service was a little slow but it was a super busy Saturday would come again the ice creams were amazing
Good range of food and good options for children. Amazing banana spit. Unfortunately the coffee was luke warm
Overall we (my daughter and I) enjoyed the day, the cafe was bright and cheerful, I wouldn't recommend it for a quiet lunch as there were too many families and young children. Im sure sometime through the day it may be quieter but lunch time was busy.. My daughter loved her pancakes and coffee, but my avocado half sandwich with poached egg wasn't very tasty, very bland and cold, I wouldn't choose it again. Have to say the coffee is very good and the selection of cakes good, everyone seemed to love the sundaes..
A truly special experience. The staff indulged me as it was my birthday, my first as a mummy. Our 11 month old was welcomed and cooed over! Nothing was too much trouble. The menu was delicious, full of treats! Would love to go back! Loved every minute, thank you X
Fantastic service and a very happy birthday boy indulging in his one true love - ice cream!
Staff friendly but sometimes difficult to attract a waiters attention. Food excellent
Great experience! Will come again and bring friends:) Thank you x
I was a little disappointed that even though when booking you are asked if a special occasion, nothing was done to acknowledge this.
The other minor was that 5 of us were put on a table for 4.
Food and service was great.
We have visited several times. Took our daughters for lunch. Don’t expect any child-friendly service (ie: no special menu other than a toasted sandwich and no small cutlery). Most members of staff were welcoming and helpful whilst another member was a little unfriendly and unhelpful/unproactive. The main reason we go is that the girls love using the tick-box leaflet to design their own ice-cream sundaes. Not cheap and the choice of food is not exciting but it’s still fun for occasional visits.
We had a fantastic time celebrating my daughter's Birthday with an afternoon tea! It's was simply delicious! They surprised her with a Birthday Cake! The staff was excellent. I truly recommend it!
I visited The Parlour with my two year old and 3 week old daughter as a treat to my eldest.
I will get he negatives out of the way -the seating was relatively crammed and the bill adds up relatively quickly.
Now for the pros:
Our visit to F&M's Parlour was a delight namely due to Anna, our server. Anna seemed quite busy but gave our table time and care and made my daughter(s) and I feel like absolutely nothing was too much trouble. She gave honest menu recommendations and made us feel so welcome.
The desserts on offer were nothing short of fantastic and these were complimented perfect by the service.
This was our second visit and we were not disappointed. The Highland Scramble was excellent,
The Dusty Road sundae was to die for and the Pinapple upside down cake was delicious . The service was a little slow on this occasion but we didn't mind as The Parlour was very very busy and it was fun watching the other diners enjoying their respective choices. Children are made very welcome here and are catered for both with tasty food and entertainment by way of pictures to colour in and photo opportunities with the Fortnum and Mason cut out board. All good fun. Can't wait to return.
Although appreciating the name of Fortnum and Mason, the small snack we had was overpriced. The ambience of an older, established shop has been lost with the décor of The Parlour. The name alone does not represent what we found. It felt more like a café in BHS - apart from the price. And it didn't feel cosy - just open, and a bit ordinary - but with waiters, which seemed over fussy for the style of eating. It looked and felt more like an ice-cream parlour. And if I were bringing a guest for afternoon tea, it wouldn't have felt very special there. Nearby children were colouring and eating, and with the style of tables and chairs, I would say it is child friendly. However, for the 60year age group, just having seen a wondering exhibition at the RA, it was not what we expected. The old restaurant, downstairs - prior to changes, had real atmosphere, and the style of service was appreciated, and cost warranted.
I took my brother there for his birthday as he loves ice cream. Their ice cream creations are OUT OF THIS WORLD. So fun!!
Good fun, attentive service and value for money. Good for kids and adults that still feel like kids. Highland scramble & elegant rarebit were very good.
Ice creams were lovely and beautifully presented but the savouries were disappointing and service was poor
I took my daughter here as a treat. (She’s 31!)
We’ve visited the store several times and always wanted to eat here. We were shown to a table by a very friendly lady. We ordered and waited in anticipation for our order to arrived. My daughter ordered a sundae which when arrived looked amazing. I ordered scones and a pot of tea. Unfortunately my scones took so long to arrive my daughter had almost finished her sundae, and I had to ask where they were. We loved it there though and thoroughly enjoyed the experience. I’m hoping to return in May with my grandson as a treat. We don’t live in London so always look for somewhere different to go when we do visit.
The sundae was really tasty (apple pie sundae) my scones were warm and delicious and I actually enjoyed the plain one more than the fruit. The jam was tasty and the cream lovely and thick. Yummy 😋
F&M is one of my favorite stores in the whole of London. I have enjoyed afternoon tea in the Jubilee Tea Salon several times which was a wonderful experience. Unfortunately there was no availability this past weekend in this restaurant so my friends and I took a chance on having tea and scones in the Parlour Cafe. It was unfortunately a very disappointing experience. Despite having a reservation the service was mediocre at best. By the time the scones arrived the tea was stone cold. The duo of scones consisted of two mini scones with jam and clotted cream. My friend's clotted cream was so dried out that you could not even stir it. We had to ask three times for a glass of water. The bill for what we got was outrageous. Very surprising for a company so keen to provide top notch quality and service. I will not return to the Parlour and was most definitely not recommend it. Sorry F&M!
Staff were great with the kids. The card payment system stopped working that morning and they dealt with a difficult situation very well.
Nice location but didn’t match expectations
A very enjoyable visit. My wife and I chose to eat in The Parlour as it looked like fun, and it was.
We both ordered the Highland Scramble that was extremely delicious . Quality ingredients and well cooked . We then turned our attention to the fun part of our visit, the ice cream. We both decided to build our own sundae. I had the ice cream with lots of extras and my wife had the sorbet. My wife chose the cucumber and mint sorbet as she had never tasted this flavour before. It was very good, full of flavour and very different , the coconut sorbet was also very good. The size of the servings was very generous but we both managed to finish our respective sundaes. The staff were very friendly and helpfull and the atmosphere was lively. All very good for a fun time. Will certainly return and hopefully bring our grand daughter.
Wonderful nostalgic decor, fantastic ice creams. Love that you can make your own. Service a bit slow but everything else makes up for that.
I went to the Parlour as an afternoon pit stop. There is certainly the wow factor of the counter when you walk in and the hot chocolate did not disappoint. The scones however, were not served with finesse and were a bit of a let down.
Its worth a visit for weary feet who need a sugar boost, and won't break the bank.
Fabulous Ice cream creations as well as a great afternoon tea menu and lovely selection of savouries. We visited on a saturday, and it was busy so its worth booking a table.
Delicious Ice Cream Sundaes in an amazing setting. Lovely birthday treat for my son.
We had a really lovely time here for my husbands birthday. The ice cream was delicious & they even put a candle in his sundae & sang happy birthday which made it even more memorable. We will be returning with our children!