Uncomplicated and seamless, the bar’s first-class service ensures the ultimate escape from the city’s bustle. Sample one of the delicate, signature cocktails or indulge in a rare, vintage champagne with our signature sushi and Asian dishes.
Guests are required to be 18 years of age or older after 5pm. Please note there is a £30 minimum spend applicable to all guests over the age of 18. For large groups of 8 and over please contact us directly.
London Restaurant Festival: 8 Sharing Asian Plates & Sake £50
Sample a selection of Asian delights from the brand-new GONG kitchen. Enjoy eight sharing dishes expertly matched with unique sakes, on the 52 nd floor of the Shangri-La at The Shard. £50 PP.
Terms and Conditions: Maximum of 6 diners. Includes Tax, excludes service.
Valid For: 2 - 6 people
Starts: 1 October 2019
Ends: 31 October 2019
Availability: Daily 12:00-22:30
Champagne with a view: £90
...enjoy champagne afternoon tea accompanied by a fast track ticket to 'The View' at the pinnacle of the Shard.
Terms and Conditions: Maximum of 20 diners. Includes Tax, excludes service.
Valid For: 1 - 20 people
Starts: 9 July 2019
Ends: 30 November 2019
Availability: Daily 12:00-16:00
I took my girlfriend for her birthday and at £60 minimum spend i thought it was perfect.
We did not have any food so I am unable to rate that however the cocktails and the service were absolutely incredible.
Initially didn't get sat in a window seat and the staff there said if one becomes available they would sit us there.
Low and behold they kept their promise!
Great experience, would definitely do it again.
When my cousin and I arrived there was a younger couple in front of us who had not booked beforehand but was advised of all the ins and outs except the £30 minimum spend. I had booked beforehand and was fully aware of this yet when we were greeted at arrival (immediately after the couple in front) I was told that it was a £30 Minimum spend. Whilst I appreciate that a reminder may have been necessary, I didn't appreciate it at the time as it wasn't mentioned to the couple before us. Just wasn't sure why the customer service wasn't consist
The view is incredible, the cocktails are great. People go there to enjoy the view while drinking nice cocktails, so it's perfect. Even the non-alcoholic drinks are fantastic (I really recommend the Ctrl+Alt+Del which is only £11). We were also surprised to hear that we had to buy drinks/food for a minimum of £30/person, but, since the ticket for the viewing platform is £25 (without any drink) we were not too disappointed as we could enjoy the view and drink nice cocktails for almost the same price.
Moreover, the staff is really friendly, they were asking questions to get to know us, which was nice. It's the perfect place for all occasions.
The ambience was very nice, the layout and design of the bar was excellent but there were a few very unsatisfactory moments.
We were sat in a window seat in the corner and while the view was incredible it became very clear to us that we were not going to be waited on, it took at least 20-25 minutes before we were even looked at by a waiter, even though the bar was not that busy at the time, during this time I had to go to the bar and ask for some drinks which annoyed me because the money that you pay for the service which is often regarded as exceptional, was very poor. After our evening was finished and we were settling the bill we accounted another issue. When we got the bill it had a service charge on there, now while I am more than happy to pay the service charge for a service that is worth it, this unfortunately was not. After asking one of the waiters for the service charge to be taken off the bill he got very annoyed and said that we had to speak to the manager who was busy at the time. I responded by saying that’s fine and asked how long he would be and the waiter then said I don’t know and walked off. I then found the manager and asked him to please remove the service charge off the bill and then explained my reasons why, while at first he had his back up about the situation, he then agreed to remove it from the bill.
Overall I wouldn’t recommend Gong to a friend, there is in my opinion not a lot of value for money. Although the bar was very nice and the drinks were also good.
The Staff were wonderful, but the organisation last Sunday night was dismal.
My wife and I booked for a London Restaurant Festival offer of "8 Sharing Asian Plates plus sake" for £50 (I assumed this is £50 each but its not clear from the offer)
Despite someone from Gong phoning up on the day to confirm our order, the reception at Gong were completely unaware of our special offer.
We arrived at 6:20 and ordered drinks which arrived promptly. Time passed and noone came to ask about food. When the waiter came to ask if we wanted more drinks, we asked about our Festival food and he disappeared off to make some frantic phone calls. He came back to and said that all was OK.
20 minutes later he again assured us the food was coming soon, and showed us the menu cards that talked about our offer. A minute or so later a couple of glasses of sake arrived.
The food finally arrived at 7:15 and consisted of 3 long oval dishes containing a range of sushi, 12 or 14 pieces in all plus a bowl of beans.
The sushi was indeed high quality, but sadly there was little overlap with the Asian plates described on the menu. It was pretty clear that Asian plates were off the menu on Sundays, and so they had looked down the sushi menu, assembled £80 of sushi bites, added 2xsake for £20 and hoped for the best.
The waiters seemed to be aware of the possible problem, and asked us a couple of times if the food was OK. I reassured them the food was good, but I did not want to stick around for the hassle of arguing about what should have been served.
So in summary, the staff in the restaurant were great, the behind the scenes participation in the London Restauarant Festival was half hearted at best, and the recommendation for future guests is to treat the bar as "quick snacks only" - go for the views at sunset, and eat a proper meal elsewhere.
Anyway the evening ended well as we got a nice takeaway curry on the way home.
Stunning venue, amazing drinks and lovely complimentary nibbles. It was a lovely experience, all the staff were very polite, however we felt a little rushed. The bill was brought halfway through our second drink, whilst we still had 45 mins left of our 2 hour booking, and as the venue was quite quiet that evening, we were hoping to have stayed for another drink.
The mix of great views and lovely drinks make for a brilliant evening.
A wonderful place for cocktails, fab view and fantastic drinks
Do love it there but wish it was cheaper then could come more often
The aesthetics of the place is amazing. The staff are super friendly, they made us feel right at home. It is a very unique experience and I would recommend it.
This is our second visit to Gong & it was as enjoyable this time around. We had a lovely table with a view of HMS Belfast & Tower Bridge. The service was excellent & our waitress made the visit very personal. We were especially grateful for the delicious truffles to celebrate the anniversary of our engagement at Gong in 2015.
Really good experience for drinks. Service was a little slow considering the cost of drinks, but overall very good and would go back.
Wir haben uns nicht besonders wohl gefühlt . Die Atmosphäre war gezwungen schick. Die Bar profitiert allein von der atemberaubenden Aussicht. Die Massen an Instagram-Fotografen legt nahe, dass die meisten allein wegen der Aussicht die Bar besuchen. Wenn um dich rum die Leute nur am fotografieren und posen sind kommt keine Stimmung auf. Natürlich sind die Drinks ebenfalls solide, aber mehr eben nicht.
Es gibt in London Bars, die trotz hohem Anspruch wesentlich mehr Feeling bieten. Oriole Bar, Nightjar, Layaness
Slightly over-priced sushi (for what it was); ditto the cocktails were fairly expensive. The wine list is well-priced.
Service was attentive and brisk, without being oppressive.
Obviously fantastic views (of South and East London and beyond). Beautifully designed and appointed space.
Would recommend, but would advise that you're paying for the privilege of the view!
choice of cocktails limited and to expensive. Arrogant service at the desk in the lobby.
Excellent service, the cocktails and nibbles were delicious. I made a special request to the bar for my friends birthday and this was honoured which was greatly appreciated. Thank you for a wonderful evening and the table we were given had Superb views. Thanks to all the staff.
We had the reservation from 6pm and on the reservation email it was a sitting for 90 mins. After 50 minutes the waitress came over to tell us we only had 15 minutes left. This was after waiting 40 minutes to get a window table.
It was also €140 for four drinks so quite expensive. Overall we didnt feel welcome there. The views are amazing but only from the window seat which you may only get for a short window as we did.
After reading a few reviews saying staff 'hounded' you to keep buying drinks I was a little bit cautious, but thought the view would be worth the risk. The WOW what a view. It far exceeded my expectation. Staff knew how to do a good job, and couldn't have done more. Even moved us to a window seat when one became available. Has to be the best view from a urinal, possible in the entire world! Minimum spend is just £30 per head. Just make sure you go during sunset. You won't regret it!
Service was absolutely terrible. For the money you pay to enjoy a drink in this bar the service should be on point. The attitude of the waiters was ridiculous and the time it took to get attention for a drink considering the amount of waiters that were not doing anything was not right. I booked a table of 3 for myself, my partner and my father and none of us will be back
Amazing place! Good view, services, music. Drinks are so tasted
Nice atmosphere and very friendly staff. We had the attention of a lovely lady called Ines who was very attentive at all times. You must go at least once if you are in town.
Our waiter Manuel was incredibly kind and went above and beyond for myself and my friend. He brought me chocolates after my friend told him it was my birthday! He also let us wait 15 minutes over our time after we were told leave.
However we found the lady (I do not know her name, she had her hair pulled back from her face) that greeted us was quite rude, she really looked down upon us and appeared to not want to be there. We were appalled by the way in which we were greeted and shown to our table in such an inattentive manner. She never said enjoy your evening, she only said there is a £30 minimum spend and walked away. We weren’t aware of how long we had the table for, until she came over and sternly told us we had exceeded our time, and that there were other people waiting. We apologized and said we weren’t aware of the time limit, to which she just repeated that we had 15 minutes to leave while ignoring our apology.
It would be highly beneficial for her to be taught some basic customer service skills at least, and to smile once every so often, if that isn’t too difficult for her. This lady really lets down the Gong and it’s reputation as the other members of staff are so kind and helpful.
Loved our experience at Gong! We just went for cocktails which were all fantastic. The view is stunning, especially if you can arrive around sunset. They're very good about moving you to a window seat as soon as one becomes available. Also the bar peanuts were delicious!
An amazing way to celebrate with our son, helpful but not intrusive staff added to the great night. Thank you and hope to see you again soon.
We booked a table for 22:30 on the Friday before last and we arrived 5 minutes early and checked in at the front desk. We were told to wait on the sofa in the ground floor area and waited 25 minutes (!!) before I went up to ask the host if we were going to be seated any time soon. She then made a call and we were shown up stairs. By the time we were seated it took until 23:10 before our drink order was taken. Considering that we booked a table I felt this was terribly slow service and we did not have any acknowledgement or apology for such a delay. There is a minimum spend of £30/head so to spend this much before our train home at 00:30 was a rush and it should not have been.
Service was not good. Promised a table by the window never happened
All of our party had a fantastic time at GŎNG bar, the only fault we could pick is some of the bar staff were a little rude but Mohammed was fantastic! When we return to London we will definitely be booking again.
Es war viel zu laut, der Service kam einmal und das nächste mal um uns mitzuteilen, dass wir nur noch eine halbe Stunde haben. Als wir um die Rechnung baten, sagte man uns der Umsatz pro Person liege mindestens bei 30 Pfund. Diese Info etwas eher wäre schön gewesen. Die Aussicht ist toll aber eine kleine Tasse Cocktail 20 Pfund?
As a one off visit ,the views are wonderful, but the bar is a rip off having a minimum spend on drinks that are grossly over priced, and a fixed 1.5 hour time slot!
We had friends over form Australia so glad we did it ,won't do it again
Brother’s birthday celebration
Great views, terrible service. We had to flag down staff and it seemed that when we ordered we were more of an inconvenience to staff than a customer. Most of the time the 2 bar staff, the waitress and the women on the door were standing around talking as opposed to serving customers.
Turned up on time only to be told had drinks only reservation - despite reserving High Tea Table for 3
Eventually got table. Nothing like Shangri-La n other countries. High Tea Platter rack was dirty, Tea Pots and China looked like it came from Ikea - no offense to Ikea but really - stainless Steel Teapots. Food was average and I would have expected much more for the price. Service was indifferent throughout the experience
Loved every moment of it , very helpful staff and magnificent views
Amazing experience, amazing view. Completely worth it!
Excellent table with a beautiful view, staff made extra effort for my fiancé’s birthday. Cocktails were second to none, pricey but so enjoyable. Definitely a must for special occasions.
Amazing views overlooking London great drinks and food as well would recommend for special occasions to anyone
Great view but terrible service. Had to wait for 20 mins in the lobby before going up to our table (we arrived on time but the table wasn't ready). They moved our table 3 times. Took 20 minutes to have a drink after being seated. Ordered a cocktail that was supposed to come in a hot air balloon glass but didn't with no explanation. No apologies throughout any of this and staff appeared to be quite hostile.
Great experience fab views
Good ambience and location!! Service as nice too