This restaurant added safety precaution details

This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn more.

Gong

4.4
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1319 reviews
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£26 to £40
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Bar / Lounge / Bottle Service
With a dramatic backdrop of unparalleled views, GONG is the destination bar at Shangri-La Hotel, At The Shard, London. The highest hotel bar in Europe is perfect for sunset cocktails and late-night drinks, the bar offers three lofted areas for guests to relax and soak in the cityscape; even offering poolside seating at the highest pool in London on the weekends.

Uncomplicated and seamless, the bar’s first-class service ensures the ultimate escape from the city’s bustle. Sample one of the delicate, signature cocktails or indulge in a rare, vintage champagne with our signature sushi and Asian dishes.

Guests are required to be 18 years of age or older after 5.30pm.
Please note there is a £30 minimum spend applicable to all guests over the age of 18. All bar reservations will be seated either in Champagne Bar, Cocktail Bar or Sky Pool.


We currently do not accept OpenTable dining cheques.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waiting staff wear masks

Offers

Dine Local: Guaranteed Window Package £169

Aug 14, 2020-Dec 31, 2020·Sun 16:00-21:00, Wed-Thu 16:00-21:00

Enjoy a guaranteed window table in GONG, with front row seat
to London's skyline, together with a bottle of Bollinger Special Cuvée and
Chef's sushi platter for two

What 1319 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.0
food
4.2
service
4.5
ambience
3.7
value
Noise · Moderate
86% of people would recommend it to a friend
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OT
OpenTable Diner
London
1 review
Dined 5 days ago
Overall5food4service5ambience5

We had a great experience, loved the cocktails and especially loved the view

A
Alyssa
1 review
Dined 5 days ago
Overall2food3service2ambience2

Really unhappy with my overall experience with the staff team at Gong. Requested a window seat, and when I was stuck in traffic I called to tell them I am still coming but may be 10mins late. They said no problems
Came in 10 mins late, no window seat available. And was sat bang In the middle of the restaurant, people passing by and and walking around us. I told them I’m not happy with this, are you going to move us? As I Have requested a window seat. They told me there’s nothing available
And only when I threatened to leave did they move us, the waiter then came to our table and said “I saved you” saved me from what exactly?! Not having a drink at your restaurant? Was extremely unprofessional for such a high end restaurant/bar

Sat down at the new table and the group behind us were so loud, screaming and shouting like animals. And staff didn’t even attempt to calm them down or ask them to leave as this is ruining the ambience and the atmosphere that as a customers you are paying so much for. Wanted to book for New Years but since the staff are so laid back and complacent I would not visit here again.

JS
JayneS
Worcestershire
1 review
Dined 6 days ago
Overall2food3service3ambience2

If you expect special cocktails with a stunning view then you,ll be disappointed.
View stunning but that’s where it stops
For what we paid the cocktails were a great disappointment
We were a party of 4 and just had one each then not impressed so just had gin and tonic for our next drinks
Shame because we was looking forward to the experience
The manager did come over and see us not the we complained just said that we had had better and he was very concerned
I think they need to learn from a bar such as Gold on 27 at Burj Al Arab Dubai

LM
LucyM
London
1 review
Dined 6 days ago
Overall5food5service5ambience5

Such an amazing evening. Incomparable you’re anywhere else I’ve tried in the city. Only thing is prices were marked up a lot (£12 bottle of wine for £50+) however I think it was completely worth it to go in relax in such an exquisite setting.

SK
SavvasK
London
1 review
Dined 6 days ago
Overall5food5service4ambience5

The most amazing view in London.
The cocktails were average.

E
Edward
1 review
Dined 7 days ago
Overall5food5service5ambience5

The food and view was amazing, a well finished bar definitely be back again.

OD
OD123
London
2 reviews
Dined on 9 September 2020
Overall2food2service2ambience2

Be warned - they expect a £30 per head minimum spend that is hidden in the fine print after you book. A really bad surprise and poor customer experience Just be up front during booking! Badly handled by their service staff too. As for bar, it could do with less posers taking endless selfies but that’s society’s fault. Ordinary bar decor. Cool 80s ambient synth music evoking a bit of a blade runner vibe. Nice views of London. Great inventive cocktail menu that will appeal to serious cocktail drinkers but it is expensive. Obviously part of what you pay for is the view. I don’t think it’s worth it. And poor customer experience deserves a big thumbs down. Much better bars further down the Southbank for cocktails and go up the Tate blavatnik building for nice views instead. Give this one a miss.

SG
SeanG
London
3 reviews
Dined on 6 September 2020
Overall5food5service5ambience5

Brilliant amazing place to chill and have wonderful cocktails - best Negroni in London!!

JW
JohnW
London
1 review
Dined on 6 September 2020
Overall5food5service5ambience5

Excellent service from first to last contact.Worth going if only for the views👍

LM
LeonM
London
3 reviews
Dined on 6 September 2020
Overall5food3service4ambience5

Great place for a quiet drink. Beautiful views and good staff.

TW
TerryW
London
2 reviews
Dined on 5 September 2020
Overall5food5service5ambience5

Fantastic service, chilled atmosphere and unbelievable views, highly recommended, cant wait to go back

D
Dave
London
1 review
Dined on 5 September 2020
Overall5food5service5ambience5

Absolutely amazing service at the nicest bar in London. The view is breathtaking and bar itself is pure luxury. Cocktails are amazing and well prepared.

KL
KellyL
Kent
1 review
Dined on 5 September 2020
Overall5food5service5ambience5

Absolutely stunning views! Great drinks and amazing service from Emmanuel! 5/5 :)

TP
TraceyP
1 review
Dined on 5 September 2020
Overall5food5service5ambience5

The views of this bar were outstanding!
Considering it was during the lockdown period, there were great tunes and ambience with outstanding service from Fabio. Went for my husbands 40th and they all wished him happy birthday without prompting.
Hope to go here at Xmas for my daughters 18th too.
Definitely somewhere to visit for a special occasion.

KL
KLO2016
Las Vegas
2 reviews
Dined on 5 September 2020
Overall5food5service5ambience5

Such an amazing experience! Service was brilliant and the view is magnificent.

OT
OpenTable Diner
London
5 reviews
Dined on 4 September 2020
Overall5food5service5ambience5

Pretty awesome. Staffs was very helpful and the food was good. Love it

h
hamidek
London
1 review
Dined on 4 September 2020
Overall5food5service5ambience5

The service was amazing! The presentation was incredible. I am wanting to go again

S
Salieri
1 review
Dined on 4 September 2020
Overall4food5service5ambience4

Some loud noises, but overall enjoyable experience. Cocktail presentation could be better

MW
MichelleW
London
1 review
Dined on 4 September 2020
Overall5food5service5ambience5

Such a great afternoon, we had an amazing time and would definitelt. One back

JO
JOANNEW
Kent
8 reviews
Dined on 4 September 2020
Overall5food5service5ambience5

Wonderful from start to finish. Very attentive polite staff. Drinks were amazing. Had lovely table. Couldn’t fault anything.

LF
LondonFoodie
1 review
Dined on 3 September 2020
Overall5food5service5ambience5

Fantastic service and felt extremely safe and secure with the measure in place

Our waiter Manuel was fantastic and knowledgeable

Had a great chat with the manager Luca as well, such a lovely chap!


Would definitely recommend!!!!

KM
KerryM
London
1 review
Dined on 31 August 2020
Overall5food5service5ambience5

Banging but bit on the dear side, good night though

OT
OpenTable Diner
London
3 reviews
Dined on 31 August 2020
Overall5food5service5ambience5

Very good service and great food and drinks.

DT
DebraT
London
1 review
Dined on 31 August 2020
Overall5food5service5ambience5

Excellent experience, amazing cocktails! Highly recommend the waiters, very knowledgable and made great suggestions about what to try!

OT
OpenTable Diner
London
1 review
Dined on 30 August 2020
Overall5food5service5ambience5

Amazing views , amazing staff and venue

OT
OpenTable Diner
Cornwall
1 review
Dined on 30 August 2020
Overall5food4service4ambience5

An absolutely amazing place with top views, can’t wait to return again in a few weeks. Thank you 🙏

DC
DaisyC
1 review
Dined on 30 August 2020
Overall1food1service1ambience4

Turned up and were showed to our table. Seemed like we had the worst table in the whole bar but that was fine we were given some complimentary nuts and then ordered a £20 cocktail each. This was fine but then no body came to check on us at all after this, we finished our drinks for 40 minutes plus and no one came to offer us any more drinks. It got to the point where we had 20 minutes left until our booking ran out. My partner was very angry and went to tell someone that no one had served us to which the woman said ‘sorry I will tell my colleague’. The waiter came over and said if we ordered more drinks he would let us finish them and then leave. We just asked for the bill. They added on 12.5% service charge I’m not sure what for the service was awful.

S
Sherry
1 review
Dined on 30 August 2020
Overall4food3service3ambience3

Overall pricey,this is my second time at the shard and I’m sure the prices have gone up!If you do not get a window seat then the views are limited.

ME
MarkE
London
1 review
Dined on 30 August 2020
Overall4food5service5ambience5

Amazing views. Amazing cocktails. Amazing service. But be prepared to spend some cash. Great for an occasion. Only negative was the allocated time (90mins) was only just long enough for a cocktail each and bottle of champagne. Felt rushed at the end to finish drinks and vacate table. 2 hours would be a better time slot.

DF
DavideF
London
5 reviews
Dined on 30 August 2020
Overall5food5service5ambience5

An absolute must. Always the best choice.

M
Michaelo
London
1 review
Dined on 29 August 2020
Overall5food5service5ambience5

Excellent service and food
I would really recommend it

P
Pieman
London
10 reviews
Dined on 29 August 2020
Overall5food5service5ambience5

Had a great time. Was able to stay longer than the normal time limit, which was nice.

LB
LiamB
London
1 review
Dined on 29 August 2020
Overall5food3service5ambience5

I had a great time. It was a fantastic experience. Thank you

KS
KieranS
1 review
Dined on 28 August 2020
Overall5food5service5ambience5

What can I say, first time myself and wife have tried an upmarket establishment and could not be more impressed. The manager allowed us in early despite showing up 20 min early, staff were very attentive and served us within minutes. They even let us finish our drinks and being last to leave and past closing there was no hardship from the staff. The facilities are spotless and the table and view we got was exceptional. Yes prices are expensive but you are paying for the luxury and its like having a dubai hotel in Central London. You have to try this place even if its once in your lifetime especially at night. Once again thank you to the staff you really did make our weekend and night.

A
Ambz
1 review
Dined on 28 August 2020
Overall1food1service1ambience1

Asked to move to a different table facing the window was told no because of COVID, but another couple was on table in the middle and they were allowed to move to another table facing the window, no questions ask seems to be if your face fits!!!!

W
Windy
London
1 review
Dined on 28 August 2020
Overall5food5service5ambience5

We had a lovely experience with the kids and the food was absolutely stunning.

SV
SkegVegas
London
1 review
Dined on 27 August 2020
Overall5food5service5ambience4

A great experience, with efficiency on arrival and the location of the table. The waiter was friendly and good conversationalist.

OT
OpenTable Diner
London
2 reviews
Dined on 26 August 2020
Overall1food1service1ambience1

Booked this well in advance 4 weeks to going for my wife’s birthday. We were to dine downstairs at Ting and then finish dinner and come to to GŎNG for drinks. As requested at Ting for a window table we received a window table. The same request was made to GŎNG. While down at Ting due to the slow service the dinner took longer which made us worry that we will miss our booking for GŎNG, we mentioned this to the waiter who said he will talk to his manager to see if our booking for GŎNG can be moved half hour to 8.45. At this point we had finished our mains and been waiting 20 minutes to hear back of anything, we cut short our dinner at Ting so we can make it upstairs in time for 8.15 . We asked for the bill at Ting and headed upstairs to GŎNG. We arrived at exactly 8.15 for our booking and the receptionist said our booking was moved to 8.45 as per downstairs Tings request, we explained we cut our dinner short as we didn’t hear back from waiter to make in time for 8.15, she wondered around for a moment as if looking for our table and then took us around and sat as at a table not by the windows. Felt really annoyed as I booked 4 weeks in advance surely they could have reserved a table and we really went up there to take some pictures and enjoy the sunset over London with a mocktail, we don’t drink alcohol. A seat came available by the window so we asked if we can be moved and we’re told they were reserved, when coming in we saw some seats that were free by the windows unoccupied which were then given to a group of 3. At this point I was fuming and just wanted to get out out after spending under 20 minutes in there we paid £18 FOR DRINKS AND SERVICE CHARGE!!!! when leaving my wife spoke the receptionist about me booking 4 weeks in advance and she explained as they were told by downstairs we were going to be late they gave our window table away to some else, this made me really upset as I was on time for booking, another lady came over and said we don’t do such requests

SS
SwitchS
London
2 reviews
Dined on 23 August 2020
Overall5food4service5ambience5

Perfect for drinks/food with a view. Poolside seating is also a great setting. Drinks are a little more expensive than other places of similar quality. The waiting staff go above and beyond for all your needs.

JJ
JJW23
Hertfordshire
1 review