This restaurant added safety precaution details

This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn more.

Gong

4.4
1370 reviews
£26 to £40
Bar / Lounge / Bottle Service
With a dramatic backdrop of unparalleled views, GONG is the destination bar at Shangri-La Hotel, At The Shard, London. The highest hotel bar in Europe is perfect for sunset cocktails and late-night drinks, the bar offers three lofted areas for guests to relax and soak in the cityscape; even offering poolside seating at the highest pool in London on the weekends.

Uncomplicated and seamless, the bar’s first-class service ensures the ultimate escape from the city’s bustle. Sample one of the delicate, signature cocktails or indulge in a rare, vintage champagne with our signature sushi and Asian dishes.

Guests are required to be 18 years of age or older after 5.30pm.
Please note there is a £30 minimum spend applicable to all guests over the age of 18. All bar reservations will be seated either in Champagne Bar, Cocktail Bar or Sky Pool.


We currently do not accept OpenTable dining cheques.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitised menu provided
  • Sanitiser or wipes provided for customers
  • Contactless payment available
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waiting staff wear masks

Offers

NYE Window Package £200 (Service incl.)

Dec 31, 2020 only·Thu 12:00-20:30

Enjoy a guaranteed window table in GONG for 2, with front row seat to London's skyline, together with a cocktail each from our Deluxe list, a second cocktail from our new Interlocking cocktail menu and a selection of sashimis, makis and chicken Karaage for two.

Guaranteed Window Package £169

Aug 14, 2020-Dec 31, 2020·Sun 12:00-20:30, Tue-Thu 16:00-20:30, Fri-Sat 12:00-20:30

Enjoy a guaranteed window table in GONG, with front row seat
to London's skyline, together with a bottle of Bollinger Special Cuvée and
Chef's sushi platter for two

London Restaurant Festival: Guaranteed Window Package £169

Oct 1-31, 2020·Sun 12:00-20:30, Tue-Thu 16:00-20:30, Fri-Sat 12:00-20:30

Enjoy a guaranteed window table in GONG, with front row seat
to London's skyline, together with a bottle of Bollinger Special Cuvée and
Chef's sushi platter for two

What 1370 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.0
food
4.3
service
4.6
ambience
3.7
value
Noise · Moderate
87% of people would recommend it to a friend
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ML
MariuL
London
1 review
Dined 4 days ago
Overall5food5service5ambience5

Everything was perfect 👌🏽 Waitress attitude was amazing and the view was very nice.

FL
FionaL
Berkshire
1 review
Dined 6 days ago
Overall5food5service5ambience5

Amazing food, service and ambience. Cocktails not to our liking, expensive and boring in their presentation

GD
GurpalD
Birmingham
4 reviews
Dined 6 days ago
Overall5food5service5ambience5

Outstanding view of London, great drinks and brilliant atmosphere for a Sunday night.
Ps The best toilets I have ever been in.

GW
GrahamW
London
2 reviews
Dined 6 days ago
Overall5food1service5ambience5

Everything was amazing, didn’t eat so couldn’t rate that. Staff, service, views excellent.Made my wife’s birthday unique.Without question I would recommend this place to anyone who’s looking for the wow factor. 5 stars !!!!!!!!

S
Salsera
London
2 reviews
Dined 7 days ago
Overall4food3service5ambience5

Lovely experience. We were given a window seat with a fantastic view over Tower Bridge. Drinks expensive but didn't mind as a one off special experience. Staff & service great. It's a shame they can't guarantee a window seat to everyone in advance - I can't really see what the point would be in going to a bar at the top of the Shard if you can't see the view. Definitely recommend if you are by the window!

RP
RhysP
London
1 review
Dined 7 days ago
Overall5food3service5ambience5

We went to Gong for drinks to celebrate my girlfriends birthday and its safe to say she absolutely loved it.
The staff were kind and friendly, the view is spectacular and we really enjoyed our time there.

NK
NataliaK
London
1 review
Dined 7 days ago
Overall5food5service5ambience5

Amazing view! Very polite and friendly staff! Lovely cocktails!

SS
SophieS
Central Coast
6 reviews
Dined on 24 October 2020
Overall5food5service5ambience5

We had a few drinks. It was lovely! The view is wonderful

PB
PaulaB
London
1 review
Dined on 24 October 2020
Overall5food5service5ambience3

We had a lovely time- only wish we could stay in the hotel x

A
Ania
London
1 review
Dined on 24 October 2020
Overall5food5service5ambience5

Amazing service, good food and a beautiful view.

H
Hannah
London
1 review
Dined on 24 October 2020
Overall5food5service5ambience5

Lovely afternoon, shame we couldn’t have the table for longer but the cocktail was devine !

IF
IsabellaF
London
1 review
Dined on 23 October 2020
Overall1food1service1ambience2

Pretentious, dated decor and rude staff. You’re only paying for the view.

SA
StuartA
1 review
Dined on 22 October 2020
Overall5food4service5ambience5

Good value considering the location.
Would have liked a few more sushi options on the food but great nonetheless.

ES
EmmaS
Glasgow
1 review
Dined on 21 October 2020
Overall5food5service5ambience5

Insane drinks and awesome views. Would highly recommend

DM
DaveM
Liverpool
3 reviews
Dined on 18 October 2020
Overall5food4service5ambience5

Amazing Views and staff were very nice and friendly.
Had a lovely table right in window overlooking the bridge and the Thames.. would return there in the future without doubt.

MC
MaryC
London
2 reviews
Dined on 17 October 2020
Overall5food5service5ambience5

Lovely staff. Great view. It was my son's 18th and our wonderful waiter moved us to a window table and gave us a free glass of champagne each. Thank you for making his evening so special.

EC
ECCXO
Hampshire
2 reviews
Dined on 16 October 2020
Overall5food5service5ambience5

Really good atmosphere despite being table service only, staff couldn’t do enough for you and were really knowledgeable, drinks were amazing and for the area the prices were as expected. 100% worth it for celebrations, would return

L
Loveforfood
Edinburgh
1 review
Dined on 13 October 2020
Overall3food3service1ambience3

Arrived earlier than planned for reservation after having dined at Ting - offered table early which was great. Service from there on in went down hill unfortunately. Ordered 1st round of drinks which took over 20minutes to arrive after having to ask waiter where our drinks where twice. Seemed busy but not overly busier so didn’t understand why it took so long for 2 cocktails to be made. Had a couple other rounds of drinks after this but felt having waited so long for the 1st drinks ruined the atmosphere for us. With it having been a week night too it has definitely put us off returning at the weekend when it would most likely be busier. But overall the cocktails and champagne do taste amazing and the views are fab

A
Anonymous
Surrey
1 review
Dined on 11 October 2020
Overall5food3service5ambience5

Didn’t have food but the cocktails were lovely (strong)

MJ
MJGOG
London
2 reviews
Dined on 10 October 2020
Overall2food3service2ambience3

Booked a table in the bar and instead was put in a side room by the pool (slightly weird).

Due to being by the pool, drinks were served in plastic cups - not what you expect when the drinks at £20 a go.

Waiter was overly familar. When asked if he would mind taking a photo, the response was "would you mind holding my tray".

When I made a quiet complaint to the manager about the pool location / plastic cups, I was told that "next time, if you want to guarantee a table in the main bar, you should book the Bollinger package sir." I suggested that they should notify guests when they book that they might be placed by the pool sipping drinks out of plastic cups as that would not be what a customer would think they were signing up for.

Views: obviously outstanding.

Overall experience; poor; won't be going back.

MH
MHoky
Derbyshire
1 review
Dined on 10 October 2020
Overall4food3service4ambience5

Bar with fantastic view. I asked for a window seat and we did have a window seat. A shame that it was inly 1.5 hours slot we had to down the wine towards the end.

MM
MillyMolly
London
2 reviews
Dined on 10 October 2020
Overall5food4service5ambience5

Amazing views, great food and wonderful atmosphere.

JW
JohnW
Yorkshire
1 review
Dined on 10 October 2020
Overall4food1service5ambience5

We did not book for food hence the one star as I am unable to not leave blank

LH
LeeH
London
3 reviews
Dined on 9 October 2020
Overall2food1service3ambience3

Over £80 for 4 Awful cocktails but beautiful surroundings

LL
LadyLavender
London
1 review
Dined on 9 October 2020
Overall2food3service4ambience3

Perhaps our expectations were too high but we had hoped for an unforgettable, high end experience and came away with the impression that it was only the views from the 52nd floor that delivered. Given Gong is part of the Sharngri-La Hotel we had expected a commesurate level of service and attention to detail. We arrived at the first level and had to wander around looking for the lift to take us to the top - no one to guide us. On arrival, we were shown to our table and were disappointed to find ourselves squeezed onto 4 small stools in the middle of the room when there was ample space in window seats. We asked if we could be moved into the empty window seats, there being quite a few and despite the guidance on reservation that tables cannot be reserved, it seemed they had been. It was only our lovely waiter realising it was my birthday who eventually moved us into what had been an empty area for over an hour, so we had our last 30 minutes in comfortable seating. In the meantime we had frustratingly seen people arriving and going into the window seats,sometimes couples seated in areas for 6 people. The cocktail menu was rather uninspiring and the brightly coloured, red sugar sprinkled all down the outside of my champagne flute ended up on my fingers/dress; my husband's mojito was mediocre, the glass seeming to be full of ice more than anything else. Value for money? No. An exoerience, yes, but one that with more care could deliver a much better one given the potential to be incredible. (I should add I have had to rate the food to get to this page but we didn't eat in Gong).

OT
OpenTable Diner
London
1 review
Dined on 9 October 2020
Overall5food5service5ambience5

Fantastic 👍🏾

EG
EwanG
London
1 review
Dined on 8 October 2020
Overall5food5service5ambience5

Our server was very nice and took good care of us, helped us with taking nice pictures and helped us decide on cocktails! Great place to be!

Servers name: Morehil (I think, apologies if not spelled correctly)

P
Phoebe
London
1 review
Dined on 4 October 2020
Overall3food5service4ambience3

It was just a bit meh. Welcome wasn’t great, waiter was lovely, drinks were good, atmosphere wasn’t great.

l
viplarry
Kent
123 reviews
Dined on 3 October 2020
Overall4food3service5ambience5

Really special place. Best view. Sense of occasion all about. Service friendly and warm.

Draw back is prices.... but given the location I’m willing to compromise.

B
tomB
1 review
Dined on 2 October 2020
Overall5food5service5ambience5

Absolutely stunning, wonderful food, drink, hosting and ambience. Will definitley seek to return.

WR
WayneR
London
1 review
Dined on 2 October 2020
Overall5food4service5ambience5

Fantastic venue and staff cocktails are excellent would definitely recommend you go

L
Loubie
London
5 reviews
Dined on 1 October 2020
Overall1food1service1ambience1

Obnoxious and unhelpful staff. I booked ahead of time and asked for a table with a view as my friend had just got engaged. We got plonked down right by reception and next to the bar with no view. I asked the staff if we could move and explained about what I had requested as my reservation. They said there were people ahead of us who they needed to move. They didn’t reseat anyone who was already there and proceeded to sit all need customers who entered the bar at window seats. I know they were trying to make a point and they ruined what should have been a special and memorable occasion. For £30 minimum p/person you would expect better. This was my second visit, but never again. Be warned they will treat people walking in much better than anyone who books ahead, just to prove they can. Wow great customer service in a pandemic, many businesses are thankful for the custom. Take your money to someone who cares.

FS
FSMM
London
1 review
Dined on 1 October 2020
Overall5food3service5ambience2

The table we had was next to the pool / not ideal

s
sar12
London
4 reviews
Dined on 30 September 2020
Overall4food3service3ambience5

The environment was lovely. The service was not very friendly

N
Nein
London
1 review
Dined on 30 September 2020
Overall5food3service5ambience5

Did not have food. Service was brilliant.
Had some cocktails recommended based on my taste and they were spot on.

BB
BeverleyB
Hampshire
1 review
Dined on 29 September 2020
Overall5food5service5ambience5

Fab, got a table by the window, stunning view. Service was good, prices are high obviously but think of it as paying for the location and view as well as the drink and it’s fine. Ordered the fries as well - £15 but large dish and were tasty.

TK
TakeshiK
Stuttgart Area
1 review
Dined on 27 September 2020
Overall4food3service4ambience3

It had a really nice view of you can sit near the window side . Depending on the time and the day, it may be a little loud but not so loud as you can’t hear the voice of your company .

OT
OpenTable Diner
London
1 review
Dined on 27 September 2020
Overall5food5service5ambience5

Great setting and attentive staff

CM
ClaireM
Bedfordshire
3 reviews
Dined on 26 September 2020
Overall5food4service5ambience4

Fab first visit to the Shard - and the Gong bar was amazing - lovely service, cocktails and views. Spotlessly clean and socially distanced

LD
LauraD
London
5 reviews
Dined on 26 September 2020
Overall2food3service3ambience3

I’ve been here before and had a blast, but this was a completely different experience.

To be honest, we felt like we were in the way and weren’t supposed to be there. It was busy by the toilets (womens) and lifts given the sky pool and it was hard to maintain social distancing.

The staff who we did talk to were welcoming in the entrance.

We only got to order 2 drinks and were consistently reminded that we only had the seat for 1.5hours.

In summary, it was quite pricey but that’s what we’d expected and were happy to oblige, but in truth we were made to feel pretty much like that scene from Pretty Woman when she is turned away from the shop or made to feel like she doesn’t belong - which was awful and I was particularly upset as I booked this for my 30th birthday with 2 friends and being made to feel like this was awful.

After all that, I’d only recommend to see the view for a small time or potentially a business meeting.

My previous visit was during the week and was a completely different experience - kind, welcoming, great food and drinks and happy to help and make us feel welcome.