Hakkasan - Hanway Place

4.3
6113 reviews
£41 and over
Chinese
Hakkasan Hanway Place is the original Hakkasan restaurant. This Michelin starred Chinese restaurant was designed by the famed Christian Liaigre, the intricate wooden lattice screens, carved out of dark English oak, invite discerning guests for a unique dining experience with contemporary cuisine. The menu has a strong Chinese ethnic identity with an ethos of Cantonese cooking.
What 6113 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.5
food
4.1
service
4.3
ambience
3.7
value
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OT
OpenTable Diner
London
2 reviews
Dined 5 days ago
Overall2food5service1ambience2

We found the staff to be quite unpleasant and although he food was excellent, the value for money was outrageously poor. SO overpriced it was unbelievable. Wine no longer available by the bottle. Why?

OT
OpenTable Diner
London
1 review
Dined 5 days ago
Overall2food3service2ambience2

Not as good as previous visits, service or food I’m afraid.

OT
OpenTable Diner
London
1 review
Dined 6 days ago
Overall5food5service5ambience5

Excellent food great service always first class the standard never changes.

OT
OpenTable Diner
London
1 review
Dined 6 days ago
Overall3food5service4ambience3

The brunch has now changed to only 1 cocktail instead of the 3. Also the dessert what a Rice Krispies with chocolate. Not what was on the menu. Bit disappointing and I believe Hakkasan need to get back on their game..!!

M
Miller
London
4 reviews
Dined 6 days ago
Overall4food5service4ambience4

I have eaten at Hakkasan’s many times over the years, food is consistently produced and to high standard, portions are generous and as well presented as possible for the style of food.

Having not been since pre-COVID, it appeared to me that the prices had increased and the service had dropped off to what felt like any average restaurant, there seemed a desire to take orders fast, and rush things along to get the table back ASAP.

Unfortunately not the same on the drinks, we waited longer for drinks to arrive than food !

Easily fixed Hakkasan’s to become great again.

VS
VivekS
London
1 review
Dined 7 days ago
Overall1food3service1ambience5

Slow service. I was charged on my card for the reservation - which has not been reversed.

OT
OpenTable Diner
1 review
Dined on 8 October 2021
Overall4food4service3ambience4

It was a nice place to celebrate and intimate birthday, but I think my request to highlight it was a birthday was ignored.
Aside from that it was a nice experience.

e
envelopetracker
London
2 reviews
Dined on 8 October 2021
Overall3food3service3ambience4

Very disappointing not to have a printed menu available. Scrolling through phone or tablet makes it feel like Deliveroo. Food was delivered too quickly making the experience seem rushed.

OT
OpenTable Diner
1 review
Dined on 7 October 2021
Overall5food5service5ambience5

We had a wonderful meal and the service was fantastic thank you.

OT
vipOpenTable Diner
London
1 review
Dined on 2 October 2021
Overall3food3service4ambience2

Food was okay - a lot of it was cold, would have been delicious if it had been served hot! I was slightly disappointed as we called on the day to ask if we could extend our table from 2 people to 4.. they said this was not possible but we were then sat on a table that was for four people. Such a shame. It’s very dark.

J
Jonathan
1 review
Dined on 2 October 2021
Overall5food5service4ambience4

Totally awesome experience. Food was phenomenal. Cannot decide what dish I liked the most!

SF
SFog
London
35 reviews
Dined on 2 October 2021
Overall5food5service4ambience5

We went for a pre theatre meal and chose the Saturday brunch option but as my husband didn’t like champagne they changed it to a lovely bottle of white wine they allowed us to taste and pick. It took a while to get some service when we first sat down and they don’t have paper menus, but as we didn’t want our phones out on the table as we’re on a date away from the kids, they were understanding to this and they gave us an iPad. And then the service was great. Every dish was delicious. The right amount of food. The welcome cocktails were amazing too. Really lovely evening. The lady who helped us pick our wine was super helpful.

OT
OpenTable Diner
1 review
Dined on 1 October 2021
Overall4food5service5ambience5

Wicked place.
Some of the best food I’ve ever tried to be honest, combined with the setting it made for a great night.
Service was brilliant too, waiters timed the food to perfection.
My only complaint would be that we waited at the bar until our table was ready- within a few minutes the table then became a available and was told the drinks would be brought over, it took about 25 minutes for the drinks to come, but what’s annoying most is we were charged x2 (only noticed the day after) - so there must have been some confusion along the line. At £32 each drink it’s annoying…. Tastes delicious in fairness tho!

JI
JulesI
London
1 review
Dined on 29 September 2021
Overall3food4service1ambience4

The food was delicious, but the haughty staff seemed more preoccupied with looking good rather than looking after the customers.

OT
OpenTable Diner
Essex
5 reviews
Dined on 28 September 2021
Overall4food5service3ambience3

Great Food service poor not enough social distance for us

OT
OpenTable Diner
London
2 reviews
Dined on 26 September 2021
Overall5food5service5ambience5

Excellent as always. Only downside.. the prices for such tiny portions.

LL
LilyL
Las Vegas
4 reviews
Dined on 26 September 2021
Overall3food4service2ambience3

We ordered our food I have received my starter but my partner didn’t we asked few times they said there is problem with communication in kitchen by that time I finished my starter and my partner just received it waited 30 min then had to ask 3 times for the bill and when we received it had charity added to our bill without even ask if we wanna do charity and service charge what I think should be optional if we wanna give nothing 10,15,20 % as our service definitely wasn’t worth 15%

OT
OpenTable Diner
London
2 reviews
Dined on 25 September 2021
Overall1food3service1ambience1

Service was very poor and made the overall experience disappointing.

We were a table of 2 and we sat for 20 minutes before we were able to signal a waiter. There was no interaction whatsoever with our table when we arrived and it had felt that we were more of an inconvenience. No explanation of the menu, no drinks order or even offer of water etc. We felt neglected through out the meal.

When we eventually ordered, our food came out very quickly but it felt rushed and uncomfortable. The food was delicious but I noticed that when runners were bringing the food out they would stand for quite a long time waiting for a server to then bring the food to the table. I also had to follow up on a bottle of wine twice before it arrived at the table.

The ambience was loud and club like. I have been before and expected this but it felt like it didn’t help the staff. We couldn’t hear a word through the face masks and everything felt frantic. I thought about taking the service charge of the bill but I appreciate how challenging times have been recently.

I was also quite surprised as we left the restaurant how cold and almost rude the front desk person was. I said thank you and goodbye and there was no acknowledgement at all. Looked at me and then looked back down at her screen.

I think Hakkasan obviously has a brand power that people buy into no matter what but I think you would be much better off going to Park Chinois, Nobu or even trying the Mayfair site. Given the pricing too I expected much better.

OT
OpenTable Diner
London
1 review
Dined on 25 September 2021
Overall5food5service5ambience5

Incredible food and drinks

RD
RobertD
Manchester
3 reviews
Dined on 24 September 2021
Overall3food3service3ambience3

Booked Hakkasan for our 20th anniversary and being honest came away feeling a bit underwhelmed.

Basing the review solely on the food we were served was it worth what we paid? I'd have to say no and not as good as we were expecting based on previous dining experiences.
It was good, but only good when we were hoping to be wowed.

OT
OpenTable Diner
London
4 reviews
Dined on 23 September 2021
Overall3food5service3ambience4

I don’t like the fact there is no paper menu - I saw an older man really struggling with the QR code only to be brought an iPad which he was struggling with. To be honest I didn’t enjoy the QR code situation either can we just have a menu when we ask for one.

TM
vipTracyM
Hertfordshire
9 reviews
Dined on 23 September 2021
Overall3food5service3ambience4

The menu isn’t easy to navigate on your phone. The staff on arrival didn’t acknowledge our arrival and after quite a few minutes we had to interrupt their group conversation to get their attention.
The table was booked for two hours, but after 1 hour 40mins we were asked to move.

P
Pragnya
1 review
Dined on 23 September 2021
Overall5food5service5ambience4

Excellent food ,especially the vegetarian, and service as usual

LB
vipLB12
France
2 reviews
Dined on 21 September 2021
Overall1food3service1ambience2

Overpriced. Extremely bad service - 30 mins wait to order, 30 mins wait to pay (person taking our payment didn’t even say thank you or anything). Worst thing is I booked an experience through opentable for the “Taste of Hakkasan” menu but when I arrived, they said that I couldn’t order from the menu anymore. Really disappointed. Easily the worst Michelin starred restaurant experience in London.

CC
CarolynC
London
1 review
Dined on 19 September 2021
Overall5food5service5ambience5

Anniversary

GB
GregBnf
1 review
Dined on 19 September 2021
Overall3food4service5ambience5

Came Sunday 19 for a Brunch. Disappointed. Don't get me wrong, the food was great, the service as well. However, I was used to the former Week-End Brunch menus that were significantly cheaper, with more options/choice as well as an extra cocktail included. It used to be possible to have an alcohol-free brunch, not anymore. The food was also better (especially the desert in mind). It was far away from a bad experience, but it is also very disappointing compared to past experiences. I probably won't come back.

l
london
London
28 reviews
Dined on 18 September 2021
Overall5food5service4ambience5

Fabulous food and great service, but it’s very slow - 3 hours for lunch (though we did eat a lot!) Would recommend for a special occasion! Such lovely gestures to make it a really memorable lunch

DJ
vipDJAtallah
London
10 reviews
Dined on 17 September 2021
Overall5food5service5ambience5

Amazing food, great place, fantastic vibe!! A place to remember!! X

OT
OpenTable Diner
Yorkshire
2 reviews
Dined on 17 September 2021
Overall5food5service5ambience5

Lovely to be back after 20 months away!!

OT
OpenTable Diner
London
2 reviews
Dined on 16 September 2021
Overall5food5service5ambience5

High quality food, great atmosphere, superb service.

OT
OpenTable Diner
1 review
Dined on 15 September 2021
Overall5food5service5ambience5

Very Good , Food is exquisite

SB
StefanB
London
1 review