Hakkasan - Hanway Place

4.4
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5373 reviews
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£41 and over
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Chinese
Hakkasan Hanway Place is the original Hakkasan restaurant. This Michelin starred Chinese restaurant was designed by the famed Christian Liaigre, the intricate wooden lattice screens, carved out of dark English oak, invite discerning guests for a unique dining experience with contemporary cuisine. The menu has a strong Chinese ethnic identity with an ethos of Cantonese cooking.

Special Offers

Weekend Brunch

...accompanied by an Aperitif cocktail and your choice between tea, half a bottle of Louis Roederer Brut Premier NV Champagne, Digestive cocktail. Vegetarian menu available.

Terms and Conditions: Maximum of 9 diners. Includes Tax, excludes service.

Valid For: 2 - 9 people

Starts: 22 July 2019

Ends: 22 January 2020

Availability: Sun 12:00-18:00
Sat 12:00-18:00

Celebrate New Year's Eve with a fantastic meal!

DJ Seb Fontaine, producer, DJ and house music pioneer, will be playing in the restaurant from 9pm until 2am. The New Year's Eve menus will be priced at £225, £250 or £300pp including dinner and luxurious drinks packages available from 8.30pm. A menu will be offered at £118pp until 8pm.

Tuesday, 31 December, 2019

What 5373 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.5
food
4.3
service
4.4
ambience
3.9
value
Noise · Moderate
82% of people would recommend it to a friend
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OT
London
3 reviews
Dined 2 days ago
Overall3food4service2ambience2

Service was very slow with one course missed. This was rectified at the end of the main course, at zero cost but, but this was too late.

Generally service was poor and the evening was not what we had experienced before at Hakkasan in the past.

Would probably not book again as there are better experiences to be had at this price point.

GS
1 review
Dined 4 days ago
Overall2food2service1ambience4

Was very dark with dark furniture. 3 staff knocked into the corners of the table on separate occasions (likely that they couldn’t even see the edges of the table). We ordered spring rolls and fried crab that were nice. For main meals we had the noodles that was very average and the chicken that was very sweet. Cost over £130 for just 2 people. No WiFi and very difficult to register to get onto WiFi while at restaurant. Staff are rude and walk off when asking for something.

EB
London
2 reviews
Dined 4 days ago
Overall5food5service5ambience5

Silver Fish signature dish is superb.
Apple Tart is fantastic.

NW
Kent
2 reviews
Dined 4 days ago
Overall4food5service2ambience4

Great place to eat but the girls at front of house couldn’t find our booking., That was all a bit awkward. The first waiter assigned to us was very confusing. I had bought my other half a voucher for his birthday but the waiter had no idea that we’d got the voucher (despite the girls at front of house retaining the voucher) and kept telling us to choose a menu. We obviously already had a menu chosen as it was on the voucher. We had no idea what we were ordering or if it was a set menu.

OT
Chicago
2 reviews
Dined 5 days ago
Overall5food5service4ambience4

This restaurant never disappoints. a great selection of delicious food and an awesome overall experience.

BH
Dublin
1 review
Dined 5 days ago
Overall5food5service5ambience5

FABULOSO!!! El servicio y el ambiente, lo mejor. Nos atendió Jose L. Hernández, Team somellier, y pedimos exactamente todo lo que él nos recomendó. Fue toda la cena de 10. Recordaremos este fantástico lugar a todos nuestros amigos y, sin duda, volveremos.

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R
1 review
Dined 5 days ago
Overall2food5service1ambience2

To noicy
High music
Want to get us out as soon as possible
Alle dishes delivered on same time, horrible way to serve.

RI
1 review
Dined 5 days ago
Overall2food4service1ambience2

They placed us in the bar, and when we get the table it was to short to have a set- menu. Bad ecperience.

BA
London
3 reviews
Dined 5 days ago
Overall3food3service3ambience4

Weekend brunch menu. Was really good value as it comes with half a bottle of Champagne each and two cocktails.

Service - Was okay b

Would defo go back and have the a la carte menu.

JW
London
3 reviews
Dined 5 days ago
Overall4food3service3ambience4

Salad and dim sum fantastic. Main course ok but was expecting more wow!

B
1 review
Dined 6 days ago
Overall5food5service4ambience5

Me and my partner were running late for our reservation and the team at hakkasan kindly saved our table and even kept the kitchen open until our arrival. Wonderful service and will definitely be returning but on time next time !

C
1 review
Dined 6 days ago
Overall3food3service2ambience3

Hakkasan is not what it used to be. The care to detail has been lost and our special birthday celebration was ruined, as midnight came and went with no sight of the ordered champagne or cake.
It makes me sad that a place we flew into especially for special occasions for the past ten years (+) has deteriorated in quality of food and service.

OT
1 review
Dined 6 days ago
Overall5food5service5ambience3

Una piacevole serata con la mia famiglia...

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OT
Dorset
1 review
Dined 6 days ago
Overall2food4service2ambience1

When i go out for dinner i dont want a nightclub experience. Particularly when the cost is extortionate

EA
1 review
Dined 6 days ago
Overall5food5service5ambience5

Nice restaurant and attentive service. We chose one of the set menus which gave many great flavors. The wine list was a bit limited but was well adapted to the menu.

l
London
1 review
Dined 6 days ago
Overall2food1service3ambience2

Our main course wasn't very warm when it arrived and was served on cold plates. by the time we had 2nds / 3rds, as it was 4 main course to share between the 3 of us, the food was cold.
the did give us 2 of the 3 menus off the bill.
We also asked for the food to come AFTER we had finished our cocktails, that didn't happen either, making the whole experience feel very rushed, not what you want at an expensive restaurant when you have gone there to have a relaxed, celebratory Christmas office lunch...
Overall very disappointing, but the reduction in the bill certainly helped.

j
1 review
Dined on 5 December 2019
Overall1food2service1ambience1

Service was dreadful
Food was below average
Over priced

j
London
1 review
Dined on 3 December 2019
Overall1food1service1ambience4

Waited over an hour for the starter which came out stone cold. We were told they would replace in 10-15 mins. 30 mins later still no food.

Hakkasan - Hanway Place
Responded 33 minutes ago

Dear jonathang, Many thanks for taking the time to review your last visit. This serves as a great platform for us to better ourselves. I am disappointing to read that your recent experience was not impeccable. On behalf of the entire team please accept our profuse apologies. I have passed your comments onto the relevant departments and I can guarantee that they will take this matter fully on board. Hopefully we will have the chance to redeem ourselves soon. Kindest regards, the Hakkasan Team

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JE
London
72 reviews
Dined on 3 December 2019
Overall5food5service5ambience4

I had a work dinner. The waiting staff were great offering us selections. The duck and the dumpling selection was delicious. It was pricy but the food was very good.

EC
Sydney / NSW
1 review
Dined on 3 December 2019
Overall5food5service5ambience4

It was an odd time of day when we were there so I imagine it would be noisier in peak hours.

The crispy duck salad was great, as was the silver cod. The deserts were to die for (both chocolate options).

RB
London
10 reviews
Dined on 2 December 2019
Overall4food5service1ambience4

Food is very good, service is a bit lacking and quite disappointing. Prefer the Mayfair outlet for better service.

Hakkasan - Hanway Place
Responded an hour ago

Dear RishiB, First of all I would like to thank you for taking a moment to detail your recent visit at Hakkasan Hanway Place. Our guests' comments are of the upmost importance to us. I am glad to read that you liked the food but I find myself disappointed to read that the service standards did not live up your expectations. Please accept our profuse apologies. I sincerely hope we will have the chance to welcome you back and redeem ourselves. Kind regards, the Hakkasan Team

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RF
1 review
Dined on 2 December 2019
Overall4food4service4ambience5

Main course came at different times. Huge delay between main courses coming out.

Hakkasan - Hanway Place
Responded 29 minutes ago

Dear RyanF, Let me take a moment first to thank you for taking the time to detail your recent visit. Our guests are of the upmost importance to us. On behalf of the entire team, please accept our apologies if your dining experience was not perfect from the beginning to the end. We sincerely hope to see you soon at Hakkasan Hanway Place and have the chance to redeem ourselves. Warm regards, the Hakkasan Team

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V
London
2 reviews
Dined on 1 December 2019
Overall5food5service5ambience5

We had a wonderful evening ☺️ Will be back next week already

Hakkasan - Hanway Place
Responded 43 minutes ago

Dear Victoria, Many thanks for your superb review! 5 stars! We are all glad to understand that we made your experience great! Hopefully we will see you very soon at Hakkasan Hanway Place. Kindest regards, the Hakkasan Team

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P
London
10 reviews
Dined on 1 December 2019
Overall5food5service5ambience5

Always a pleasure to be in this place.....just love it!

Hakkasan - Hanway Place
Responded 32 minutes ago

Dear Poly, Many many thanks for your superb review! It is always a great result for us being able to provide our guests a perfect experience. Hopefully we will see you soon at Hakkasan Hanway Place for another wonderful dining experience. Sincerely, the Hakkasan Team

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SS
1 review
Dined on 1 December 2019
Overall3food4service4ambience3

Good food but overpriced for what you get. Music too loud for conversation.

A
1 review
Dined on 1 December 2019
Overall5food5service5ambience5

The night was amazing. Impeccable service and food was outstanding. We loved every aspect of the evening. Would definitely recommend and return again.

Hakkasan - Hanway Place
Responded 41 minutes ago

Dear Antigoni, Firstly I would like to thank you for taking the time to leave such a great review. It is wonderful to read that we made your dining experience one to remember. Shall we look forward to welcome you back at Hakkasan Hanway Place soon. Sincerely, the Hakkasan Team

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JT
1 review
Dined on 1 December 2019
Overall3food4service2ambience4

This was my 3rd visit to Hakkasan Hanway Place, and all 3 times for the Brunch/Dim Sum Sunday’s. This was to celebrate my Birthday, and unfortunately it was incredible disappointing.
Firstly, we were told to sit at the bar, until our table was ready. 20 minutes after our reservation time,
I went out to the reception to ask if our table was ready, and they looked shocked and asked ‘oh do you want to go to your table?’ as if I had asked to sit at the bar.
Once seated, it took almost 20 mins for anyone to enquire about as to what we wanted to order. We specified the brunch menu, with wine included. The gentleman that was serving us had an incredibly poor attitude, and when asked questions from my elderly father who had not been to Hakkasan before, he replied almost sarcastically, as if we should all understand the menu entirely. Anyway, he left the table without asking what main course or wine we wanted. We struggled to find anyone to take this updated order, and did not manage to before a waiter brought drinks over which we didn’t order.

The food was good, however not as polished as has been in the past. The duck salad was fantastic as always, but 2 of the dim sum were so over-seasoned with pepper; we struggled to eat them. The main dishes were tasty, but the beef was a little dry, no where near the intensity of flavour that I am used to at Hakkasan - largely due to the lack of sauce. Finally; the dessert was delicious; with a Birthday message included. However, on the small size; we got two ‘chocolate melting pots’ between five of us. We saw 2 tables of 2 have a melting pot between each couple...making it clear we only received dessert for 4. Pretty insulting and disappointing.

I was absolutely gutted to have such a sour taste in my mouth at the end of this meal, largely due to an arrogant waiter, who we seemed to be bothering upon any request, and food not quite what it used to be - A kick in the teeth when they whack on a near £50 service charge.

Hakkasan - Hanway Place
Responded an hour ago

Dear JamesT, First and foremost I would to thank you for taking the time in leaving your feedback. We take what our guests have to say extremely important, please accept our apologies for the fact you felt your Hakkasan Hanway Place experience was not perfect. I can assure you that all your comments have been passed on to the departments mentioned in your review. Hopefully we shall see you again soon. Kindest regards Derek Manager at Hakkasan Hanway Place

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j
Kent
1 review
Dined on 1 December 2019
Overall4food5service5ambience4

The food for the Sunday brunch was delicious and there was more than enough to eat and drink! This is a great place to visit for a birthday or a special occasion.

Hakkasan - Hanway Place
Responded an hour ago

Dear janeyjanejanejane, Firstly I would like to thank you for taking the time to leave us such a lovely review. It's great to hear that we have been able to make your experience one to remember. On behalf of the entire team, we hope to welcome you back at Hakkasan Hanway Place very soon. Warm regards, the Hakkasan Team

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SH
London
1 review
Dined on 1 December 2019
Overall3food3service4ambience5

Shouldn’t retain Michelin star, Mimosa cocktails did not have freshly squeezed juice, it must have been outed from Tesco concentrates carton, they used to have a hint of ginger too, so disappointing now compared to how wonderful they used to be. Food was not as good as previously (we had the dim sum) it was overdone. The dessert was disappointing too, a good idea with the chilled orange and the melted hot chocolate, but once the chocolate had been poured the chilled orange should be added at the discretion of the diner to the chocolate, not thrown together the way it was done.

Hakkasan - Hanway Place
Responded 15 minutes ago

Dear SyeddaH, Thank you for taking a moment to leave us your feedback. Please accept our apologies in regards to the comments in which you have expressed. We would really appreciate the opportunity to fix the issue and would love to have you dine with us again in the future. Have a wonderful week and hopefully we shall see you again soon. Warmest Regards The Hakkasan Team

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G
1 review
Dined on 1 December 2019
Overall3food3service4ambience3

Yes but not if you want to chat & it’s not great for a table of 10 as can’t really share.

Hakkasan - Hanway Place
Responded 37 minutes ago

Dear Gemski27, Thanks for taking the time to share your comments. It is only through our customers' feedback that we can continue improving our service and having our guests coming again and again. It's sad to read that you didn't enjoy the ambiance. Rest assured that your comments have been passed to the relevant department and they will take this fully on board. We all hope we will have the chance to welcome you back at Hakkasan Hanway Place soon. Kind regards, the Hakkasan Team

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FA
London
5 reviews
Dined on 30 November 2019
Overall4food4service3ambience3

Hakkasan is one of our favourite spots in London as it never disappoints us. Last Saturday though we had to wait for 20min for our table even though we had a reservation. The bar was crowded so we could not even reach it to get some drinks whilst we were waiting. Very loud music and guests - completely different atmosphere than what we are used to there. It got much better towards the end of the night. Hoping this was an one off experience and it will keep being as amazing as before.

n
1 review