Hakkasan Mayfair

4.5
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5327 reviews
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£41 and over
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Chinese
Opened in November 2010, Hakkasan Mayfair is the second London edition to the acclaimed Hakkasan brand. Innovatively created cocktails and a unique wine list, are combined with carefully chosen dim sum and Chinese dishes that are ever changing, dynamic and new. The result is authentic Cantonese cooking with a contemporary flare – at once subtle and thrilling - and all made with the best ingredients. Hakkasan Mayfair is set over two floors. The lower ground floor invites the guest to the traditional Hakkasan setting, surrounded by intricate wooden screens allowing intimate dining, whilst, the ground floor brings a combination of relaxed atmosphere and a vibrant bar encouraging guests to indulge in an inspired environment. Cloakroom available. ALIPAY and weChat payment accepted.

Special Offers

Hakkasan Collection in celebration of London Fashion Week 2019: £90

Set menu includes One cocktail, small eat, main, side, dessert at £90 per person or vegetarian option at
£70 per person.

Terms and Conditions: Maximum of 9 diners. Includes Tax, excludes service.

Valid For: 1 - 9 people

Starts: 10 October 2019

Ends: 17 November 2019

Availability: Sun 12:00-22:30
Mon-Wed 12:00-15:00 17:30-22:30
Thu-Fri 12:00-15:00 17:30-23:00
Sat 12:00-23:00

London Restaurant Festival: Taste of Hakkasan Menu £32/£38

£32pp for choice of small eat and main; or £38pp for choice of small eat, main, and dessert choice of selected cocktail.

Terms and Conditions: Maximum of 9 diners. Includes Tax, excludes service.

Valid For: 1 - 9 people

Starts: 1 October 2019

Ends: 31 October 2019

Availability: Daily 12:00-18:00

Tea and Dim Sum Lunch - 1 course for £35 or with drink £42

...from a set menu.

Terms and Conditions: Maximum of 6 diners. Includes Tax, excludes service.

Valid For: 2 - 6 people

Starts: 4 September 2019

Ends: 31 October 2019

Availability: Daily 12:00-16:30

Taste of Hakkasan Menu

£32pp for choice of small eat and main; or £38pp for choice of small eat, main, and dessert choice of selected cocktail.

Terms and Conditions: Maximum of 9 diners. Includes Tax, excludes service.

Valid For: 1 - 9 people

Starts: 12 August 2019

Ends: 17 November 2019

Availability: Daily 12:00-18:00

What 5327 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.6
food
4.2
service
4.4
ambience
4.0
value
Noise · Moderate
84% of people would recommend it to a friend
5
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LM
London
1 review
Dined 2 days ago
Overall 2food 2service 1ambience 2

Disappointing. Third time in Hakkasan. A big important night seriously compromised by your restaurant. The music on a Friday night is far too loud. The service was bad, and the attitude of our waitress was the worst! The food as a result never tastes as good. I often get asked to recommend restaurants in the West End. Your restaurant just got relegated to the place not to go to! The problem you have is when a customer is a number rather than a name, because there is always another, is in my opinion a dangerous business strategy. If that isn’t your intention, I suggest you pay attention...shame!

CB
1 review
Dined 2 days ago
Overall 4food 5service 4ambience 3

Food excellent and staff very kind. However we felt rushed during the dinner. Drinks arrived AFTER the first cause and we had only just finished eating the main course when asked to move upstairs because our table was booked for new guests. Music was too loud (our age group was 19,20,24,52,54)
Ambience good.

OT
Birmingham
1 review
Dined 2 days ago
Overall 3food 3service 3ambience 4

Food was ok, service average. Overpriced

OT
London
10 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

Great food as always just bit of delay with every

Hakkasan Mayfair
Responded 3 days ago

Good Evening, Thank you for taking a moment to leave us your feedback. Our apologies if you did experience some delays. Looking forward to seeing next time here at Hakkasan Mayfair. Warmest Regards The Hakkasan Team

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OT
London
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 4

man muss die Atmosphäre lieben, eher eng bestuhlt, mit Disco Musik ergibt einen hohen Geräuschpegel. super Service und super food in einer speziellen Einrichtung in dem man sich wohl fühlen kann. Preise sind im höherem Segment, aber angesichts der Qualität gerechtfertigt

Hakkasan Mayfair
Responded a day ago

Thank you so much for leaving us your review. I do hope you had a wonderful Hakkasan experience. We shall look forward to welcoming you back to Mayfair again soon. Warmest regards The Hakkasan Team

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BS
London
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 5

Great food and great service looking forward to going back again

Hakkasan Mayfair
Responded 3 days ago

Hey there BenS, Thanks for leaving us your comments. So happy to hear that you had enjoyed your Hakkasan Mayfair experience. We shall look forward in welcoming you back. Warmest regards The Hakkasan Team

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ES
Kent
56 reviews
Dined 5 days ago
Overall 4food 5service 5ambience 4

Very good food and service in a lovely setting-and nice that we could lunch from 2-4pm when the restaurant was quietening down. some of the dishes are eye wateringly expensive for what they are including the dim sum platter and the sea bass but they remain worth it due to quality.

Hakkasan Mayfair
Responded 4 days ago

Dear EdSmith, Thank you for leaving us your feedback and so happy to hear you had a wonderful experience. We shall look forward to seeing you again soon. Warmest Regards Thew Hakkasan Team

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J
London
8 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

For almost 20 years Hakkasan has been serving the most delicious Chinese food in the most gorgeous and decadent surroundings. Each visit (including this) has always been an absolute culinary delight. It is my favourite Chinese restaurant and a place I always go back to.

Hakkasan Mayfair
Responded 4 days ago

Dear Joojooak, 20 years and still going. WOW thank you for leaving us a review and wonderful to hear you enjoyed your Hakkasan experience. We cannot wait to see you again. Have a wonderful week. Warmest regards The Hakkasan Team

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NK
London
1 review
Dined 6 days ago
Overall 2food 4service 3ambience 3

Must say I am a bit dissapointed with my experience this Monday at Hakkassan Mayfair. Whilst waiting at the bar for my friends, I ordered a drink and a glass of water. I was later charged for a bottle of still water (large) on my bill without having ordered for one.
Later at the dinner, my chicken satay hardly had any satay sauce in it and on questioning that, I was told that I will be charged £5 for additional sauce. This is absolutely ridiculous.
We were there celebrating a Birthday and when we asked for the bill, the waiter literary shoved a box of chocolates on the table, we hadn't even asked for in the first place. I understand that working long hours can be stressful but such behaviour is unacceptable in an upmarket restaurant.
I'm not coming back to Hakkasan Mayfair, Hanway Place is way better.

Hakkasan Mayfair
Responded 4 days ago

Dear NehaK, Firstly I would like to say thank you for taking a moment to leave us your feedback. I am very sorry to hear that you had a few issues with your experience. I can assure you that all of the points you have expressed have been passed on to the team. We would love the chance to redeem ourselves so please come and see us again soon. Warmest Regards The Hakkasan Team.

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NB
London
2 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

Love Hakkasan. Always amazing food and service.
Great treat

Hakkasan Mayfair
Responded 4 days ago

Dear NeenaB, Wonderful too hear your great feedback. A really treat indeed. Looking forward to seeing you again soon here at Hakkasan Mayfair. Warmest regards the Hakkasan Team

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WW
1 review
Dined 6 days ago
Overall 5food 5service 5ambience 5

The food was good, the waiter is bit loudly, no offence, maybe because the music was bit loud, so he need to raise up his voice. Everything else was good.

Hakkasan Mayfair
Responded 4 days ago

Dear WenboW, Thank you for leaving us your comments. Here at Hakkasan we take on board everything our guests have to say. Looking forward to seeing you again soon. Warmest regards. The Hakkasan team

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R
London
2 reviews
Dined 6 days ago
Overall 4food 5service 3ambience 4

Food is always consistently good but the service staff all around from the coat check to the serving staff really need to up their game. Firstly the attitude needs to go - we are the customer and it’s not them doing us a favour as we are paying to be there and not treated part of the furniture. Secondly the treatment of female customers in your restaurant leaves much to be desired. Respect and attention surely is an equal participation game in this day and age. Come on, you can do better.

Hakkasan Mayfair
Responded 5 days ago

Dear Reykes, Firstly I would like to say thank you for taking a moment to leave us your feedback. Reading through the points you have addressed I can assure you that everything has been fed back to the team. Please accept our apologies for if you didn't have the best experience. We look forward to seeing you again and showing you be most fantastic time. Warmest regards The Hakkasan Team

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OT
London
1 review
Dined 7 days ago
Overall 1food 5service 1ambience 2

HORRIBLE SERVICE
RUDE STAFF

GO
London
1 review
Dined 7 days ago
Overall 5food 5service 5ambience 5

One of the best restaurants in London. the atmosphere is simply amazing we come there each time we come to London and are never disappointed. they did have a glitch this time as we arrived at the designated hour they told us they are running late and it will take a good 30 minutes to wait (not fun) but eventually it took much less. the waitress was outstanding cooperative with loads of info and recommendations all wonderful. a bit pricy but this is the cost of the show and restaurants now days are a lot of show. yet the food stood up to the show so definitely go there it is worth it.

Hakkasan Mayfair
Responded 4 days ago

Hello there GalO, Smiles all around, and what a wonderful review to read. Thank you so much for leaving us your feedback. Hakkasan Mayfair awaits your return. Looking forward to seeing you again soon. Warmest regards The Hakkasan Team.

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FM
Switzerland
1 review
Dined 7 days ago
Overall 2food 3service 1ambience 2

Ambience in the upper hall is better than in the large basement. Service is poor, probably to many customers and poor management of waiters.

Hakkasan Mayfair
Responded 5 days ago

Dear FerdinandoM, Thank you for leaving us your review. Feedback is crucial in bettering ourselves and everything mentioned we have taken on board with pride and motivation. Thanks again and hopefully see you soon. Warmest Regards The Hakkasan Team

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JA
1 review
Dined on 12 October 2019
Overall 5food 5service 5ambience 5

Amazing food and service, I will be going back again.

Hakkasan Mayfair
Responded 3 days ago

JenniferA, 5star review. Thank you so much. Come and see us again soon. Have a great week. Warmest Regards The Hakkasan Team

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JB
1 review
Dined on 12 October 2019
Overall 5food 5service 5ambience 5

Had a fabulous evening at Hakkasan Mayfair for my partner's birthday. We ordered one of the signature menus - 'Bamboo Menu'. The food was outstanding as always; plentiful and a great variation of dishes to try. The cocktails and wine complimented the dishes perfectly. Service is fantastic also. Hakkasan is expensive but I believe anyone booking this restaurant will be aware of this prior to choosing to eat here. If you are happy spending money on a meal or evening out then I highly recommend Hakkasan. Also note that its a noisy venue with a great buzz and music - I love this - but if you are looking for a quiet meal somewhere then book elsewhere.

Hakkasan Mayfair
Responded 5 days ago

Dear JenniferBon, Well I must say, thank you very much for taking time to leave us your comments on your Hakkasan experience. Great news to hear your evening was one to remember. Hopefully we shall see you again very soon for another cinematic evening. Warmest regards The Hakkasan Team.

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S
London
3 reviews
Dined on 12 October 2019
Overall 1food 3service 1ambience 3

We thought we would give this restaurant another try, as we had an awful experience a few years ago.
True to form, the service was absolutely terrible.
The food was good, but overpriced for the size of the portions.
Will definitely not be going again.

Hakkasan Mayfair
Responded 5 days ago

Hello Scoots, Thank you leaving us your thoughts. We are very sorry to hear that you didn't enjoy your experience. We would love the opportunity to redeem ourselves. Hopefully we shall see you again soon. Warmest Regards The Hakkasan Team,

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s
London
7 reviews
Dined on 12 October 2019
Overall 5food 5service 5ambience 5

Absolute outstanding service....Would highly recommend....Have not one bad thing to say and we we will most certainly return

AC
1 review
Dined on 12 October 2019
Overall 4food 4service 5ambience 3

Good value for lunch. Service is really great and attentive. Definitely will visit again when I visited London or other cities with Hakkasan there.

Hakkasan Mayfair
Responded 3 days ago

Hello ArthurC, So great to hear that you enjoyed your lunch with us at Hakkasan Mayfair. Hopefully we shall see you soon. Warmest Regards The Hakkasan Team

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P
London
2 reviews
Dined on 11 October 2019
Overall 4food 4service 4ambience 4

First time visiting the restaurant and very pleased. The waiter gave very good recommendation on how to order and the barman’s recommendation on drinks was excellent.

Hakkasan Mayfair
Responded 3 days ago

Dear Precious, Thank you for your feedback. I am very happy to hear that you enjoyed your Hakkasan experience. Come and see us again soon. Warmest Regards The Hakkasan Team

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OT
London
2 reviews
Dined on 11 October 2019
Overall 5food 5service 5ambience 5

Great service, ambience and food. Expensive but it is was a treat as a celebratory meal. Always a fantastic time in Hakkasan and the Dim Sum is very very special!

Hakkasan Mayfair
Responded 3 days ago

Hello there, So happy to see your comments and know that you had a great time. Hakkasan Mayfair will look forward to welcoming you back soon. Warmest Regards The Hakkasan Team

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L
Miami
1 review
Dined on 11 October 2019
Overall 3food 3service 2ambience 4

Food was not good as I tought. Very noisy.
Service was slow.

Hakkasan Mayfair
Responded 3 days ago

Lodovico, I hope you are well and thank you for taking a moment to leave us your feedback. We shall look forward to making your evening special soon. Warmest regards The Hakkasan Team

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P
Washington DC
33 reviews
Dined on 11 October 2019
Overall 5food 5service 5ambience 5

Staff here was so gracious after we arrived almost an hour late for our reservation due to demonstrations in streets and delayed taxi ride (we did call to alert them). Solid bar offerings, great sommelier, tasting menu which we slightly adjusted was amazing. These folks run a fine restaurant!

Hakkasan Mayfair
Responded 5 days ago

Good Afternoon Peter, 5 STARS! Wonderful review. Thank you so much for leaving us your feedback and fantastic to hear you enjoyed your Hakkasan experience. Cant wait to see you again for another great evening at Hakkasan Mayfair. Warmest regards The Hakkasan Team

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JM
Hamburg Area
1 review
Dined on 11 October 2019
Overall 5food 5service 4ambience 4

Very nice and vibrant ambiance, best Chinese food I ever had, Phoenix Menu really superb.

Only point of crtitcs: we would have preferred much more time between the single courses. Two hours for eight courses were not enough and not adequate to the quality and also quantity of food.

Hakkasan Mayfair
Responded 3 days ago

JohannM, From everyone here at Hakkasan Mayfair, a big thank you for taking the time to leave us your feedback. Hopefully we could try and extend your table time next time. Looking forward to seeing you again very soon. Warmest regards The Hakkasan Team

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OT
London
1 review
Dined on 11 October 2019
Overall 5food 5service 5ambience 5

Amazing food, atmosphere and company!

Hakkasan Mayfair
Responded 5 days ago

Hello there, Thank you for your 5Star review. We shall look forward to your return. Warmest Regards The Hakkasan Team

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S
1 review
Dined on 11 October 2019
Overall 1food 1service 1ambience 1

DO NOT GO HERE! I wish I had listened to all the terrible reviews about the place but I carried on and went, upon arrival being seated the lady in the red dresses who was serving us was extremely unfriendly and rude asking her the difference between two particular chickens she just said ones dark and ones light which was extremely unhelpful and useless and well as her attitude which was so rude no smile on her face just starring at us like she wanted us out, the food was TERRRIBLE the worst most mediocre Chinese food I’ve ever eaten not worth the price point at all the food was so bland and tasteless please do not go to this restaurant the service and food was just appalling should have listened to all the bad reviews about this place please stay away

Hakkasan Mayfair
Responded 3 days ago

Daer Saff77, Please accept our deepest apologies that your Hakkasan experience wasn't perfect. I can assure you that your feedback has been passed on to our team and we shall work hard on improving things. Please come and see us again soon. We would love the chance to redeem ourselves. Until the next time see you and have a wonderful week. The Warmest Regards The Hakkasan Mayfair Team.

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P
1 review
Dined on 10 October 2019
Overall 5food 4service 5ambience 5

Scrumptious vegetarian and vegan food. Perfect for a special occasion.

Hakkasan Mayfair
Responded 3 days ago

Good Evening Priya, So very pleased to hear you enjoyed your experience at Hakkasan Mayfair. We are indeed the perfect place for any special occasion. Come and celebrate again with us soon. Warmest Regards The Hakkasan Team

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N
London
4 reviews
Dined on 10 October 2019
Overall 2food 2service 2ambience 5

I’m a vegetarian and one of the waiters put a dish in front of me and said it was vegetarian but it didn’t turn out to be and was from my guests’ menu. I don’t eat meat for religious reasons and this was unfortunate. Waiters should know what’s vegetarian and what’s not.

Hakkasan Mayfair
Responded a day ago

Dear Neilios, Thank you for taking a moment in leaving us your feedback. Please accept our apologies for the situation, here at Hakkasan we have a fantastic collection of both vegetarian and vegan dishes hopefully we shall see you again soon and you can have a try. Have a wonderful weekend. Warmest regards ] The Hakkasan Team

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GW
Hampshire
1 review
Dined on 9 October 2019
Overall 3food 5service 2ambience 3

Have eaten at several Hakkasan's around the world and as before the food here was good and the style and atmosphere of the restaurant good. The service was far less impressive though. Our waitress lacked any warmth or engagement and seemed totally focused on making sure we were done well within the "allowed" two hours. This actually got a bit tedious - when we weren't ready to order food immediately she reminded us we only had the table for two hours and then seemed intent on rushing us. I questioned whether all their tables booked at 8pm were rebooked at 10pm and was told "we are always busy all our tables turn over 3 times a night". I was surprised by that. I actually logged onto Opentable in the restaurant to check and there was plenty of availability from 10pm (I confirmed this by booking a table at 10pm in case we got pressured for time). Come 10pm the restaurant was not that busy. I don't know the waitress was obsessed with this - maybe management need to refine their messaging as it was part of a generally unfriendly level of service which had a notable impact on our enjoyment.

Hakkasan Mayfair
Responded 3 days ago

Dear GrahamW, I would like to thank you for leaving us your feedback. Here at Hakkasan Mayfair we take feedback very seriously and please accept our profuse apologies that your experience was not perfect. Looking at all the points you have expressed I can assure you that we have passed on your comments to the team and we shall act upon this straight away. I really hope you will return to Hakkasan and give us the chance to show you how it is done. Warmest regards The Hakkasan Team

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OT
San Diego
3 reviews
Dined on 9 October 2019
Overall 5food 5service 5ambience 5

Fantastic meal! Four of us met from the US for a fun dinner. We all had the Hakkasan special „taste“ menu! Great portions! Great food!

Hakkasan Mayfair
Responded on 11 October 2019

Hello there, What great news. So happy you enjoyed your Hakkasan experience. Cant wait until the next time. Hopefully see you soon. Warmest Regards The Hakkasan Team

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SD
London
5 reviews
Dined on 8 October 2019
Overall 3food 2service 5ambience 4

The atmosphere was great and service fantastic BUT we were disappointed with the food, it was greasy and heavy.

Hakkasan Mayfair
Responded on 10 October 2019

Hello SoniaD, Thank you for taking a moment to leave us your feedback. I can assure you that we have taken on board your comments and will pass them on to higher powers. We hope to see you again soon. Warmest Regards The Hakkasan Team

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m
London
1 review
Dined on 7 October 2019
Overall 1food 1service 4ambience 3

food quality and standards have gone down while prices seem to have gone up
the bill was ridiculous (without alcohol) for a dinner which was overall below average

Hakkasan Mayfair
Responded on 10 October 2019

Dear marcod, Firstly I would like to say thank you for taking a moment of your time to leave us your feedback. In regards to the points in which you have expressed, on behalf of all the team at Hakkasan Mayfair we hope to see you again soon. We take on board all feedback using this is a tool in better our standards and deliver the best service that we can. Hopefully see you soon. Warmest Regards The Hakkasan Team

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F
1 review
Dined on 7 October 2019
Overall 4food 4service 4ambience 4

Fresh and delicious food and cocktails. I recommend the spicy prawns and the lychee martini. If only cocktails cost £5 each rather than £15 it would have been the perfect night!

Hakkasan Mayfair
Responded on 9 October 2019

Dear Franix, Great comments and wonderful to hear that you enjoyed your Hakkasan experience. Dont be a stranger. We shall look forward to welcoming you back soon. Warmest Regards The hakkasan Team

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F
London
13 reviews
Dined on 7 October 2019
Overall 5food 5service 5ambience 4

Fabulous food, “awesome” according to my hubby. He had soft shell crab and stone bass and I had the beef in Merlot sauce and morello mushroom spring rolls...we will likely order the same dishes on our next visit!

Hakkasan Mayfair
Responded on 8 October 2019

Hello there foodie, Means a lot to us here at Hakkasan to hear such wonderful feedback. Great news that you enjoyed your experience. "Awesome" is indeed a perfect way to describe the delights our chefs here produce, true magic and artistry. See you soon, have a great week. Warmest regards The Hakkasan Team

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h
Chicago
38 reviews
Dined on 6 October 2019
Overall 5food 5service 5ambience 5

Excellent! Superior to New York Midtown location which is also excellent. Highly recommended.

Hakkasan Mayfair
Responded on 9 October 2019

Dear halbermole, Thank you so much for taking a time in leaving us your comments. Hakkasan Mayfair looks forward to seeing you again very soon. Have a wonderful week. Warmest regards The Hakkasan Team

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JK
Hawaii
6 reviews
Dined on 6 October 2019
Overall 5food 5service 5ambience 5

From moment we were seated it was an outstanding experience.

Hakkasan Mayfair
Responded on 9 October 2019

Hello hello JoanneK, How wonderful to see your fantastic feedback. Thank you so much for taking time to leave us your comments. Hopefully we shall see you soon. Warmest Regards The hakkasan Team

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D
London
37 reviews
Dined on 6 October 2019
Overall 5food 5service 5ambience 5

We never wanted to sit downstairs too dark ,no windows,the action is upstairs. ,we're foreigners and they think we don't know better. Well, just the opposite! Quiet,a lovely bar to look at ,a great light right over the table, privacy, and no strollers and occupants. Excellent for a tete a tete ,a romantic interlude, Hernando's hideaway Don't tell anyone 🙂 Great food and service as always!

Hakkasan Mayfair
Responded on 9 October 2019

Dear Donnie, Downstairs is indeed magical. Great place to forget about the outside world and enjoy a true cinematic Hakkasan experience. Thank you for taking time to leave us your comments. Feedback is a crucial part to play in us obtaining such a high standard of service that we pride ourselves on. Come back soon for more. Warmest regards The Hakkasan Team

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DM
Miami
1 review
Dined on 5 October 2019
Overall 4food 4service 1ambience 4

Awful service of server. Not friendly at all. Nice food

OT
1 review
Dined on 5 October 2019
Overall 5food 5service 5ambience 5

Attended the PAD fair and I was looking for somewhere nice to eat before meeting friends and Hakkasan has been on my list for a while! I must say the service and food were amazing but the dim sums were the real show stoppers!

They helped me with the menus and recommended lovely dishes I will most definitely return! X

Hakkasan Mayfair
Responded on 8 October 2019

Good afternoon, Thank you for your great feed back. So happy you chose to visit us here at Hakkasan Mayfair. Hope you have a wonderful week and see you very soon. Warmest Regards The Hakkasan Team

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