Hard Rock Cafe - London
Amazing experience in first HRC in the world. Friendly staff,full HRC shop,brilliant food
We booked for my daughter's 18th Birthday. The waiter was not particularly attentive, took quite a while to clear our plates. The food did not all arrive together, my eldest daughter who had the vegetarian fajitas, had to wait an extra 5-10 minutes for her food after ours arrived which meant we had to start eating before hers had arrived. The chips were pretty cold on the rest of our meals. In comparison to the Orlando restaurant which we visited twice whilst in the USA, the London restaurant is poor both on food quality and service, which is a shame because we were hoping for the same experience for my daughter's birthday meal.
The staff was very Nice and friendly and the food was great! I hope everybody visit this amazing place!
My husband and I came to London for an overnight stay so I booked a table. From the moment we arrived the welcome staff were lovely and our waiter was Zac who was efficient and so friendly. Perfect place and perfect service. Nice to see people in this industry enjoying their work. Wish more places were the same. Well done to all your team. We'll be back again with our kids one day xx
Amazing place I took my girlfriend and her family out for a meal to hard rock cafe and they were amazing!!! Food prices were more than fair and the quality of food was very very good.We arrived half hour early, and within 10 minutes they had a table set up for us,food was very fast and the apple cobbler was AMAZING.We then went to the store next door and visited the vault.This is basically a rock and roll heaven!!! Overall I could not fault this place with a amazing vibe and attitude to customers
Immer eine gute Adresse, wenn du einzigartige Speisen in weltweit gleichbleibender Qualität suchst.
Great fun and excellent food, but above everything, amazing staff!
Great atmosphere, for the one who taste the music. Food was great, a little crowded, but not disturbing. Well organized on reception. Overall i will go again without hesitation. Also a big plus: the waitress helped us with candle and singing Happy Birth Day for the celebrated one.
The food was good, a little disappointed with the service charge this should be made clear that it's optional. Restaurant was really busy and noisy so didn't really deserve the service charge.
The service was excellent. Very friendly and we don't have to wait long for our drinks or mail. The ambietente is awesome. We will come back again next time.
The cafe is amazing the only issue i would say that i didnt like was how small the venue is for so many people where i was seating nice view but i was so uncomfortable it was too tight.
One of the highlights of our London trip . So happy that we booked. Ambiance was perfect for the setting . Service was friendly, upbeat , fast and pretty amazing. The nachos were fabulous ( from an Atlanta native) , and the ribs delicious . Can’t wait to visit again !
Super tasty food served nice and quick. Lovely time
When we arrived, at the time we had booked the table, we had to wait 9minutes before we were shown to our table. There were several tables for two people already laid. The waiters had an amusing gathering at the bar while we, and several others, were waiting to be shown to the table.
When we finally got our table we had to wait another 10minutes before somebody came and took the order. Then the food took 40 minutes before it was served. I mean we know it’s not «haute cuisine» so I wonder why it took so long. Then we asked for the bill and there was already added on service charge. Zac saw my surprised face and quickly suggested to remove it from the bill. And he did.
This was not our first visit to the Hard Rock cafe but l’m afraid it is very likely that it will be the last.
Wir hatten uns vorher einen Tisch reserviert gehabt und das war gut so, dass Restaurant war sehr gut besucht. Top Service mit netter Bedienung. Hard Rock Cafe ist immer einen Besuch wert.
Another excellent experience with great food and friendly, efficient service. A brilliant way to celebrate a birthday in our party complete with birthday candle in his dessert and the entire restaurant singing happy birthday. All this set to a great rock soundtrack.
Really not relax. Waitress acted like we had to hurry up. Food was not tasty and way too expensive. Did not like the experience.
It was great! Great food, great music and amazing place.
whenever there's a hard rock cafe where we go on holiday, we have a meal there, and it's always great! the hyde park corner hard rock cafe was no exception. keep rockin!
Such a great restaurant and experience! The food is fantastic and although it’s pricey, it’s worth it! Plenty going on with the music and memorabilia to look at and a great atmosphere. Love it here!
Friendly waiting staff who were very engaging. Food very pleasant, although a little pricey for a burger. Make sure to visit the Vault located downstairs in the shop in the next building.
Waitress Vesna was perfect. Thank you for your kindness!
Salida en pareja de visita a Londres. Muy buen ambiente, comida y atención. A veces la música un poco “heavy” para la ocasión.
Do not hesitate to taste this food !
Nice people, nice food, nice place to be!
To taste it is to adopt it!!! Enjoy...
Very expensive for what they sell and simply not worth it. Or just go there for a beer so you could say that you've been there.
Fantastic meal and a great atmosphere. The cocktails are delicious. Definitely recommended
Went for my daughter’s 16th birthday. Food was good, service was good, ambience was good, all the staff were very pleasant. Our waiter made our evening as he was so nice and bought a surprise dessert with a candle in and got the whole restaurant to sing Happy Birthday to my daughter. She was very happy!
Amazing staff and service! They deserve that service charge. Delicious food! Really really superb chef! Always book in advance.
Awesome staff. Food is great. Loud but the bottom room is not as bad as the main floor
Das Ambiente entsprach voll und ganz den Erwartungen. Die Bedienung war sehr freundlich und ständig bemüht, alle Wünsche zu erfüllen. Hier kann man immer wieder gern vorbei kommen. Nur eins sollte man unbedingt vorher erledigen: Eine Tischreservierung, ansonsten kann es etwas dauern, bis man hinein gelassen wird.
For a group of five - the music was tool loud beside the general noise. We hardly could have a conversation.
Cool because it´s the first HR. Was served a beer (Boddington) with no gas (foam) on it and I think it´s strange that neither the bartender or the waiter saw that.
Friendly staff thow.
Should really work on the meny so that a Vegan person can find something on the menu without changing anything. Look att the menu in Nice (FR) HR for example.
Alles perfekt. Jederzeit wieder
I Love this place, we will visit it again. tue Service was great
I brought my wife back to the Hard Rock Cafe with our 2yr old daughter after last coming 10yrs ago.
We were seated right in front of the door so kept getting a draft on us and our young child. We asked about moving but the waiter shrugged and told us it was all down to the person who allocates tables. My wife then spoke to the lady who passed us to the waiter but she was quite firm she could not move us.
Well we ordered a beer and a milkshake. The beer arrived but we then waited about 15mins for a milkshake to arrive. The waiter did apologise but the rest of our meal was no different. Our starter arrived and our daughters food but no child cutlery. We had to get a teaspoon for her as she cannot use an adult knife and fork.
After finishing our starter we waited a good 20mins with empty plates and glasses on our table as waiters scurried past us oblivious. In the end I stood up and got another waiter to remove our dishes.
My wife went to change our baby’s nappy only to find no baby changing facility there so she had to change our daughter while squatting in the loo.
When she returned the mains then arrived but my wife felt very let down. Her food wasn’t that warm and she lost her appetite as she was stressed out. Our daughter was also by this stage getting very tired as everything was taking so long. My wife ate a little but we decided to take the rest of her food with us. Again after waiting 20mins or so I had to flag someone down in order to get our bill and ask for the food to be wrapped to take away.
Instead of anyone helping us they simply put down containers and a bag and we had to cut up my wife’s meal in order to get it into the tubs. It felt very unprofessional and like we were second class customers.
We felt robbed with a bill which included a service charge we felt had not been earned. The waiter even mentioned we could leave a tip!
The whole service was frantic and impersonal yet they weren’t super busy. I doubt we’ll go back.
I've been coming to The Hard Rock since it opened in 1971. This is the first visit for sometime, things do change and not always for the better. I remember on my last visit thinking that 'something was missing' but I'm glad to say whatever 'it' was has been restored, my companion a Hard Rock virgin! was really taken by the ambiance and the whole experience. Well done, I'll certainly be calling in again
My niece loves going to supper here when I'm in town so it was an obvious choice for her birthday meal. But this time wasn't as good as usual - there were no onion rings available (a favourite with us) and no pulled pork (very disappointing). The kitchen substituted the onion rings on the sharing platter which was fine but there was no substitute for the pulled pork. As it was a birthday meal there was the complimentary ice cream dessert with sparkler and a rousing rendition of Happy Birthday - always a nice touch - but the whole meal just wasn't to the high standard we have come to expect.
Very good although a bit smaller than some of the other restaurants they own so not quite as good atmosphere. However service and food very good.
Nada especial que no tengan otras ciudades.,
Los hay mucho mas bonitos y ambientados
It was our son’s birthday and on the whole had a lovely first experience of the Hard Rock Cafe. However there was one member of staff that needs a more customer service training or needs to move professions. She was incredibly rude when we were sent to get our table and I thought she was going to throw us out rather than seat us because two of our party went to the wrong branch of your restaurant. We could have been seated at the time we booked but were made to wait and to be humiliated instead. However, the rest of the staff were absolutely fantastic and helped us forget that awful woman but it still put a damper on the night.