Hard Rock Cafe - Niagara Falls

3.8
194 reviews
icon/ic_price_rangeCreated with Sketch.
$30 and under
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American
Top tags:
  • Fun
  • Casual
  • Comfort Food
Niagara Falls USA New York, has long been the destination of honeymooners, and now it has another special place in the hearts of music lovers – it’s the home of Hard Rock Cafe Niagara Falls USA. Our cafe is located just minutes from Niagara Falls State Park, which consists of three amazing waterfalls: Niagara Falls, Bridal Veil Falls, and American Falls. The Niagara Falls Observation Tower, Niagara Adventure Theater, and starting point of the Maid of the Mist Boat Tour are also just minutes away. After you’ve worked up a little hunger or thirst exploring the Falls, come into our cafe for delicious food, Hard Rock shopping, and great live entertainment. Our classic menu can't be beat, and every kind of liquid treat you desire is yours for the asking. Boasting a grand, old American-style collection of memorabilia from rock legends, we have it all at our cafe in Niagara Falls, New York.
What 194 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.7
food
3.9
service
3.8
ambience
3.2
value
Noise · Moderate
61% of people would recommend it to a friend
5
4
3
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1
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DG
1 review
Dined 4 days ago
Overall 5food 5service 4ambience 5

Our family had a great experience at Niagara Hard Rock Cafe. Service was great at the atmosphere was incredibly amazing.

OT
New York Area
1 review
Dined 5 days ago
Overall 4food 4service 4ambience 5

Good food, no wait time

Hard Rock Cafe - Niagara Falls
Responded 19 hours ago

Good Afternoon, I'm happy to see that you enjoyed your food. Thank you so much for the great review. Blanca Runyan

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JT
Philadelphia
1 review
Dined on 13 August 2019
Overall 4food 5service 5ambience 5

The food and service were great. Aside from the high price, I was very happy.

Hard Rock Cafe - Niagara Falls
Responded 5 days ago

Good Afternoon JeffT, Thank you for your review on Open Table. I'm happy to see that you had great service. Come back and visit us again soon. Blanca Runyan

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N
Pittsburgh
18 reviews
Dined on 12 August 2019
Overall 1food 1service 1ambience 1

Service was extremely slow. We received an appetizer a half hour after being seated and meal 20 minutes later. One person in our party had a gluten intolerance and ordered a gluten free meal however it was not gluten free resulting in her becoming sick. The manager was not apologetic and asked “ so what do you want me to do?” Nachos were not good and extremely salted even for someone that likes salty foods. Very loud but no music in the room we were seated in.

L
1 review
Dined on 10 August 2019
Overall 3food 2service 4ambience 3

For a party of 6 half of our food was cold. Another was under cooked.

OT
1 review
Dined on 10 August 2019
Overall 1food 1service 2ambience 1

It is not what you expect, the food is rushed the employees are rushed and the memorabilia is fake. I guess it is what it is for a chain restaurant in a major tourism area.

NA
1 review
Dined on 9 August 2019
Overall 2food 1service 4ambience 3

Poor value for the money. Not a lot of food choices. Tried to make a reservation over the phone, the message said to press 1 to make the reservation only to be told by Missy that they only take reservations online and the manager has been told to have the message fixed. Bathroom was dirty and two out of three stalls were out of TP.

S
1 review
Dined on 7 August 2019
Overall 5food 5service 5ambience 5

Our trip to the Hard Rock was fantastic. We went for our ten year anniversary and was treated amazing! The server was very friendly and prompt. The food was cooked and served with haste and the taste was fantastic! Our room we ate in had music videos and was just right for noise level. Loud enough to hear the music but not so loud you are shouting at each other.

All in all

Great!

Hard Rock Cafe - Niagara Falls
Responded 5 days ago

Good Afternoon Sykoyoyo, I'm so happy to hear that you had such an amazing time at the Hard Rock Cafe. I appreciate your review and I'm so happy to see that you're anniversary was so great. I hope you come back and visit us again soon. Thank you for rockin with us. Blanca Runyan

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D
New York Area
1 review
Dined on 5 August 2019
Overall 1food 3service 1ambience 1

Terrible crowd, service, not clean. Not recommended

PJ
Charleston
12 reviews
Dined on 4 August 2019
Overall 2food 2service 5ambience 3

Our server (Christy I believe her name was) was great and attentive. Our appetizer, Bangkok Shrimp, were delicious. However our entrees were not. My steak was overcooked and sent back. The second steak wasn't any better and the meat was very tough. Also, thr mashed potatoes were cold. My husband's bbq sandwich was dry and not good. He didn't even eat half of it.

N
1 review
Dined on 4 August 2019
Overall 5food 3service 5ambience 5

It's a tourist spot, so it's a must do once. After that, not worth it. The servers are spot on.

OT
New York Area
4 reviews
Dined on 2 August 2019
Overall 3food 3service 3ambience 4

Although we had put gluten free on booking they were out of gluten free buns and therefore couldn’t have any of the burger meals.
The meal we chose was ok.

PB
3 reviews
Dined on 30 July 2019
Overall 3food 4service 1ambience 2

The food is good, like in the other Hardrock Cafés, übt the waiters are horrible!
1) It Takes 30 Minuten to get your food.
2) I ordered an ice water an received an icetea, so I told her, to bring me a water. She brought me ansteht icetea, this Time a sweet one....
3) we were still eating our maincourse and the waiter gave us the bill...so we didn‘t hat a Chance for a desert...

S
1 review
Dined on 28 July 2019
Overall 4food 3service 3ambience 2

Seasonal vegetables only consisted of corn. The food was only mediocre and or waiter spilled most of mine onto my husbands plate. We didn’t get to eat in the actual hard rock we were moved to a brightly lit small overly crowded room off to the side that looked more like a diner.

Hard Rock Cafe - Niagara Falls
Responded on 1 August 2019

Good Afternoon Steph, Thank you for your review. I'm hope you enjoyed your time at the Hard Rock Café and come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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CD
1 review
Dined on 28 July 2019
Overall 5food 5service 5ambience 5

Food was very good. Waitress did a great job making sure our party on 9 had what they needed. Cool memorabilia as well

Hard Rock Cafe - Niagara Falls
Responded on 31 July 2019

Good Afternoon CindyD, Thank you for your review. I'm happy to see that you enjoyed your time at the Hard Rock Café. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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RC
1 review
Dined on 27 July 2019
Overall 5food 5service 5ambience 5

i was here 10 years ago, came back this weekend with my kids and just how i remembered, love the food love the scenery

Hard Rock Cafe - Niagara Falls
Responded on 29 July 2019

Good Afternoon Ryan C, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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GD
1 review
Dined on 26 July 2019
Overall 3food 5service 3ambience 4

Way over priced food. Very noisy. Food was good but the price was not worth it.

OT
E. Tennessee
2 reviews
Dined on 24 July 2019
Overall 3food 3service 5ambience 4

Needing a quick lunch spot while visiting Niagra. Food was ok, service made up the experience. The atmosphere always is a treat in any Hard Rock

OT
New York Area
2 reviews
Dined on 22 July 2019
Overall 5food 4service 5ambience 5

The Hard Rock Cafe was a great way to end our busy day. The food was good and our waitress, Sam did a great job!

Hard Rock Cafe - Niagara Falls
Responded on 23 July 2019

Good Afternoon, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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JH
Detroit
1 review
Dined on 20 July 2019
Overall 4food 4service 5ambience 4

Great place, if not the only major restaurant near the Falls on the American side. We were even delayed by 30 minutes due to the Niagara Trolley and we were still seated as soon as we arrived (the wait time was 45 minutes otherwise). Music was loud inside, but what would anyone expect. Food was excellent, I recommend the 24 Carat Burger.

Hard Rock Cafe - Niagara Falls
Responded on 23 July 2019

Good Afternoon JayH, Thank you for review on Open Table. I'm happy to see that you had a good time at the Hard Rock Café. I hope you come back and visit us again soon. Thank you for rockin with us Sincerely, Blanca Runyan

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AP
1 review
Dined on 18 July 2019
Overall 3food 4service 4ambience 2

Way too loud and extremely over priced. Food was decent, but the experience was not great due to the loud music and rude staff at the hostess stand. We made a reservation for 5 people, but they tried to seat us in a 4 person table and stick a chair on the end where there clearly wasn't any room. When we complained they said it would be fine, and we had to threaten to leave before they moved us to a larger table (even though there were several larger tables empty)

VA
New York Area
1 review
Dined on 17 July 2019
Overall 5food 5service 5ambience 5

Outstanding service. We have never been to a Hard Rock Cafe we throughly enjoyed the dining experience the overall experience was enjoyable.

Hard Rock Cafe - Niagara Falls
Responded on 21 July 2019

Good Afternoon VAN2, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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P
Philadelphia
25 reviews
Dined on 17 July 2019
Overall 3food 3service 4ambience 3

First time here, my wife and I wanted burgers. The service was very good our server(Joel) was very attentive, but the food was just mediocre. The restaurant wasn’t bad but it wasn’t very good.

L
Salt Lake City
3 reviews
Dined on 16 July 2019
Overall 3food 2service 2ambience 5

Took 45 minutes to get our food. Then one of the children's dishes came out with mold on it. It was quickly resolved, but after the 45 minute wait for food... Just added to the chaos of this place. So loud.

NO
Portland
1 review
Dined on 12 July 2019
Overall 5food 5service 5ambience 5

Great experience from the moment we walked in the door! Service was great, food was great, ambiance was great. Definitely recommend.

Hard Rock Cafe - Niagara Falls
Responded on 15 July 2019

Good Afternoon NikkiO, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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BZ
1 review
Dined on 8 July 2019
Overall 3food 2service 2ambience 2

My 1st 2 choices (really the 1st, as nothing else looked good, but I had to try something) from the menu were "out," and although it was just 3 days ago, I can't remember what I ordered because it was terrible, and I've forgotten what it was. Oh yeah, it was the ribs, and actually, they were pretty good. What really bothered me was that I when I changed my side dish from coleslaw to a side Caesar salad (as the menu allows), I wasn't allowed to eat my side Caesar salad when the rest of my family ate their salad because my salad was a switch of side dishes, and the coleslaw would've come delivered with my ribs (at the same time), so that is when I would have to eat it. I couldn't get my Caesar salad, and eat it when my family was eating their salads. I asked multiple times when ordering, and our wait-person said it was not possible. Seriously? I sat there while they ate their salads, and my salad couldn't come until we were all served our entrees. I suppose I could've eaten my salad then (while my ribs got cold), or do the cost-effective thing, and eat my entree before it got cold....and then what, eat my salad while my family had their dessert(?). In addition, I thought the last question on your survey about the noise level, and particularly the answers you provided, were typical of Hard Rock Cafe - Niagara Falls attitude we experienced (like you were doing us a favor). The answers were something like this: 1) don't remember, 2) quiet, 3) moderate, 4) energetic. How about too loud! I love most of the music that was played (6:30 pm - typical "dinner time"), but it was so loud that we could not hear each other speak. I can't think of a reason I would ever go back there. I enjoyed the one in Orlando, but that was a long time ago (1996), and you were still cool, and trying to make, or maintain a "name" for yourselves. Not anymore from what I saw Monday night (7/08/2019).

S
1 review
Dined on 8 July 2019
Overall 5food 4service 5ambience 5

Kate our server was amazing and she made sure we got what we were looking for our kid's meal. Great service!!

Hard Rock Cafe - Niagara Falls
Responded on 11 July 2019

Good Afternoon Sandi, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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MY
1 review
Dined on 7 July 2019
Overall 3food 2service 4ambience 3

Pulled pork was dry, mac and cheese was luke warm. Bathrooms are disgusting! Had a large party and because we had 2 seperate checks they told us we couldn't order drinks or appetizer till the rest of the party arrived. We were starving and thirsty!

S
Toronto
12 reviews
Dined on 6 July 2019
Overall 2food 2service 4ambience 2

Our waitress was new but very personable and friendly. The other waitress in our area was terrible. One of us ordered a burger ‘well done’ but it arrived a bit more pink than expected. So we asked the person clearing tables if it could be out back on the grill. She said yes but then brought back the other waitress who was incredibly rude and irritated. We explained the situation and she stormed off with the plate. We later saw her yelling at our waitress for no reason. We were pleased with our waitress and incredibly displeased by the other server. She needs a lesson in customer service and how to be respectful. We would not come back or recommend this restaurant.

KB
1 review
Dined on 6 July 2019
Overall 1food 3service 1ambience 2

we were so excited to try the hard rock. Was very disappointing. Our waiter didn't ask if we wanted to split the bill so he gave us only one bill then tried to manually split it. He took a long time to do that. I wouldn't go back.

OT
New York Area
1 review
Dined on 5 July 2019
Overall 3food 4service 2ambience 3

Special request for a certain table was ignored. Yes, the table was open and available. 20 something hostesses seem to be having obvious “power” issues with each other as we approached desk. I had to interrupt this to announce I had a reservation to be seated. We had a reservation the previous night as well. Same teeny-bopper type attitude at door. It the HardRock you should probably expect a less mature demeanor when you go.

j
1 review
Dined on 4 July 2019
Overall 5food 5service 5ambience 5

Great service great food. Miss the vibe host that used to walk around playing song requests though.

Hard Rock Cafe - Niagara Falls
Responded on 6 July 2019

Good Afternoon Joem, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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SU
1 review
Dined on 4 July 2019
Overall 5food 5service 5ambience 5

One of my favorite restaurants of all time! Love the service, love the Food, love the energy all around! Would definitely recommend. I had a great time with my family 💝

Hard Rock Cafe - Niagara Falls
Responded on 6 July 2019

Good Afternoon StefanyU, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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M
1 review
Dined on 3 July 2019
Overall 5food 5service 5ambience 5

Waitress was so friendly, made us feel welcome. I wanted to make a reservation, but no access to Internet so went early and took a chance. Got right in. I would recommend phone reservations as not everyone has Internet capabilities.

Hard Rock Cafe - Niagara Falls
Responded on 6 July 2019

Good Afternoon, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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r
St. Louis
8 reviews
Dined on 2 July 2019
Overall 3food 1service 5ambience 3

The service was outstanding...but the food tasted very institutional. Disappointing.

OT
Cleveland
2 reviews
Dined on 1 July 2019
Overall 2food 3service 2ambience 2

Not sure what all the confusion with seating people was. Plenty of open tables but your dad k about 15 minutes to be seated even though I had a reservation. Then as the hostess was walking us to our table she said “stay right here” in extremely poor English and left us stand in the middle of the dining room. A busboy laughed and said that’s weird...you think?? Service and food took forever. Food was acceptable

j
Cleveland
1 review
Dined on 1 July 2019
Overall 2food 2service 2ambience 4

Just overpriced , took forever, 3 cheeseburgers and a pulled pork sandwich, one junior sized milkshake and 3 sodas shouldn’t cost $97
I literally only was given like 9 French fries , had to ask for more
Daughter asked for no cheese and of course it came with cheese. Did I mention it took forever to get food despite it not being crowded ?

TI
1 review
Dined on 30 June 2019
Overall 4food 5service 4ambience 4

The food tastes really good. It is just it was a very busy day that day. I dont know it is often the case or it's just it happened to be a busy day that day. We waited a long almost an hour after we ordered. Although the waiter told us it would be slow, slower than I though. Overall, the food is great.

Hard Rock Cafe - Niagara Falls
Responded on 5 July 2019

Good Afternoon Tina, Thank you for your review on Open Table. I'm happy to see you enjoyed your time at the Hard Rock Cafe. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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SO
1 review
Dined on 29 June 2019
Overall 2food 2service 3ambience 4

I've visited many Hard Rock Cafe's in the past and I expected better from this Niagara Falls, NY location. The location and atmosphere are great, however for the reputation Hard Rock upholds, the food and overall customer service could have been better. The chicken was dry, bread was soggy with the bottom bun hardly existant and the fries were luke warm. As for the Rock Shop, I couldn't find a nice shirt to purchase, but I found one at the Canadian Hard Rock Store instead. The overall staff wasn't quickly attentive to the guests coming in causing longer delays in seating due to group talking sessions. In comparison, I visited this location 5 years ago. The service and food were 10 times better, yet this still remains to be one of the duller Hard Rock's visited.

JE
1 review
Dined on 24 June 2019
Overall 4food 4service 4ambience 3

Very good server. Acceptable food. Way too expensive.

Hard Rock Cafe - Niagara Falls
Responded on 1 July 2019

Good Afternoon John, Thank you for your review on Open Table. I hope you enjoyed your time at the Hard Rock Café. I hope you come back and visit us again soon. Thank you for visiting us. Sincerely, Blanca Runyan

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