Hard Rock Cafe - Niagara Falls

3.8
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205 reviews
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$30 and under
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American

Top tags:

Fun
Casual
Niagara Falls USA New York, has long been the destination of honeymooners, and now it has another special place in the hearts of music lovers – it’s the home of Hard Rock Cafe Niagara Falls USA. Our cafe is located just minutes from Niagara Falls State Park, which consists of three amazing waterfalls: Niagara Falls, Bridal Veil Falls, and American Falls. The Niagara Falls Observation Tower, Niagara Adventure Theater, and starting point of the Maid of the Mist Boat Tour are also just minutes away. After you’ve worked up a little hunger or thirst exploring the Falls, come into our cafe for delicious food, Hard Rock shopping, and great live entertainment. Our classic menu can't be beat, and every kind of liquid treat you desire is yours for the asking. Boasting a grand, old American-style collection of memorabilia from rock legends, we have it all at our cafe in Niagara Falls, New York.

Special Offers

Thanksgiving Dinner Special Menus & Offers

Join us for a Rockin' Thanksgiving with Friends, Family, Turkey and Pie! Thanksgiving Plate - Slow roasted turkey breast, roasted fresh vegetables, home-style classic stuffing, creamy sweet potato mash, cranberry sauce, and finished with a traditional gravy. $26.95

Wednesday, 27 November, 2019

Christmas Eve Special Menus & Offers

Celebrate the Holidays with Hard Rock. Join us for our Holiday Menus. {Festive Lunch Menu -available until 4PM} 2-Courses $27.95 3-Courses $32.95 {Mistletoe Menu} 2-Course $33.95 3-Course $39.95 Enjoy delicious choices from Bangkok Shrimp to Holiday Brownie!

Tuesday, 24 December, 2019

Christmas Day Special Menus & Offers

Celebrate the Holidays with Hard Rock. Join us for our Holiday Menus. {Festive Lunch Menu -available until 4PM} 2-Courses $27.95 3-Courses $32.95 {Mistletoe Menu} 2-Course $33.95 3-Course $39.95 Enjoy delicious choices from Bangkok Shrimp to Holiday Brownie!

Tuesday, 24 December, 2019

What 205 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.7
food
3.9
service
3.8
ambience
3.3
value
Noise · Moderate
60% of people would recommend it to a friend
5
4
3
2
1
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BD
1 review
Dined on 6 October 2019
Overall 1food 2service 1ambience 1

Terrible experience. Not only will you overpay for anything you order, you will also have to pay for parking to eat there. Service sucked slow and waitress had attitude. Save your money. Definitely not worth it

H
New York Area
3 reviews
Dined on 4 October 2019
Overall 4food 4service 5ambience 4

The is a great place for a variety of crowds... families.. friends... couples.. service was excellent. Food was tasty and great value and price points!

Hard Rock Cafe - Niagara Falls
Responded 6 days ago

Hausman28 Thank you for the review. Glad you had a rockin' time Sincerely, Jason Cianflone General Manager

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SS
1 review
Dined on 22 September 2019
Overall 4food 1service 1ambience 4

Service was very poor, slow, inattentive server, slow kitchen and cold food. Over all bad experience and will not return.

MW
1 review
Dined on 21 September 2019
Overall 5food 5service 5ambience 5

Great food!!! Welcoming environment! Easy to make reservations! Lots to look at! Did I tell you the food is Awesome!!! 😁😁😁

Hard Rock Cafe - Niagara Falls
Responded on 24 September 2019

Mary, Thank you for the great review. Hope you had a Rockin' time. Sincerely, Jason Cianflone General Manager

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T
1 review
Dined on 13 September 2019
Overall 3food 1service 4ambience 5

The food was atrocious, chicken fingers that had no chicken in them for almost $20. The burger was also expensive, and had a wet floppy bun, so much that when I held the burger the bun fell down around where my thumbs were positioned on the burger. The service was fast, but the waitress (while nice) was pushing for a tip, by underlining “gratuity not included” on the check and placing it face up in front of my which i thought was rude. However the live music that was there when we went was amazing, and there was no cover, so even though we spent $35 on almost inedible food, it wasn't a complete waste of time. If you want to go for the music, stay at the bar.

Hard Rock Cafe - Niagara Falls
Responded on 16 September 2019

Thank you for your review. I apologize for the quality of your food. We hand bread all of our chicken and need to make sure that they are the correct weight and portion. The burger should be piled high with lettuce, tomato, Onion ring, or Onion straws. Some of them do have sauce on them and can get on the bun. We are glad you enjoyed the live music which we play every weekend. Thank you again for the review. Jason Cianflone General Manager

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OT
1 review
Dined on 7 September 2019
Overall 1food 3service 1ambience 3

Restaurant was dirty. Floor had visible debris and table was sticky. Sat for more than 10 minutes before server arrived. Had to ask twice for water. Watched as our drinks sat at the bar while our server took care of other tables. My martini glass arrived only half full. Two of our orders were wrong. It was an absolutely terrible experience and we most definitely will not be back.

Hard Rock Cafe - Niagara Falls
Responded on 10 September 2019

Sorry about your experience and Thank you for your feedback.

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RR
1 review
Dined on 5 September 2019
Overall 5food 5service 5ambience 5

The only thing our table was in the pathway and my chair kept getting bumped.

Hard Rock Cafe - Niagara Falls
Responded on 10 September 2019

Thank you for the great review. Sorry about the chair. Hope to see you again soon. Rock on! Sincerely, Jason Cianflone General Manager

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P
1 review
Dined on 4 September 2019
Overall 3food 4service 4ambience 3

It was a business lunch which I indicated when I reserved the table.
The guest, a prospective employer indicated it was too loud. I hope I did not lose a job offer over this!?
It would be nice if you`re going to book business lunches that you might have somewhat quieter accommodations available if requested.

Sincerely,
Phil

Hard Rock Cafe - Niagara Falls
Responded on 8 September 2019

Phil, I apologize for the volume in the Cafe. Music, Good food, and atmosphere are the foundations that Hard Rock is built on and a main reason guests come to visit. Just remind us at the host stand you would like a quieter table and we would be happy to try and accommodate you. We will do better at checking the notes in the reservations as well. Thank you for the review.

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M
Washington DC
52 reviews
Dined on 2 September 2019
Overall 5food 5service 5ambience 5

Overall, it was excellent and totally worth it. Wonderful drinks, food and exceptional service. Fun experience and totally worth it!!

Hard Rock Cafe - Niagara Falls
Responded on 8 September 2019

Mark, Thank you for the great review. We always love hearing from our Fans. Glad you had a great time. Rock on!

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LT
London
2 reviews
Dined on 25 August 2019
Overall 1food 1service 2ambience 1

Absolutely no atmosphere, definitely nothing like any other Hard Rock Cafe we’ve been to! Our sizzling fajitas turned up cold and the veg was barely cooked.. we sent it back and it came back warm.. clearly no idea how to make this dish!!! Saw others with half eaten meals.. was so disappointed!! Go to the rainforest cafe instead.. staff were chatty and made it fun for the kids with activities to do!

LR
New York Area
2 reviews
Dined on 24 August 2019
Overall 5food 4service 5ambience 5

Very lively great for kids and teensFUN VIBE
The food was quite good especially the salad.service was fast and accurate

Hard Rock Cafe - Niagara Falls
Responded on 28 August 2019

Good Afternoon LisaR, Thank you for your review on Open Table. I am so happy to see that enjoyed yourself at the Hard Rock Cafe. I hope you come back and visit us again soon. Jason Cianflone

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DG
1 review
Dined on 17 August 2019
Overall 5food 5service 4ambience 5

Our family had a great experience at Niagara Hard Rock Cafe. Service was great at the atmosphere was incredibly amazing.

Hard Rock Cafe - Niagara Falls
Responded on 24 August 2019

Good Afternoon DionnaG, Thank you for your review on Open Table. I'm happy to see that you had a great time and enjoyed our food. Please come back and visit us again soon. Sincerely, Blanca Runyan

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OT
New York Area
1 review
Dined on 16 August 2019
Overall 4food 4service 4ambience 5

Good food, no wait time

Hard Rock Cafe - Niagara Falls
Responded on 20 August 2019

Good Afternoon, I'm happy to see that you enjoyed your food. Thank you so much for the great review. Blanca Runyan

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JT
Philadelphia
1 review
Dined on 13 August 2019
Overall 4food 5service 5ambience 5

The food and service were great. Aside from the high price, I was very happy.

Hard Rock Cafe - Niagara Falls
Responded on 16 August 2019

Good Afternoon JeffT, Thank you for your review on Open Table. I'm happy to see that you had great service. Come back and visit us again soon. Blanca Runyan

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N
Pittsburgh
20 reviews
Dined on 12 August 2019
Overall 1food 1service 1ambience 1

Service was extremely slow. We received an appetizer a half hour after being seated and meal 20 minutes later. One person in our party had a gluten intolerance and ordered a gluten free meal however it was not gluten free resulting in her becoming sick. The manager was not apologetic and asked “ so what do you want me to do?” Nachos were not good and extremely salted even for someone that likes salty foods. Very loud but no music in the room we were seated in.

L
1 review
Dined on 10 August 2019
Overall 3food 2service 4ambience 3

For a party of 6 half of our food was cold. Another was under cooked.

OT
1 review
Dined on 10 August 2019
Overall 1food 1service 2ambience 1

It is not what you expect, the food is rushed the employees are rushed and the memorabilia is fake. I guess it is what it is for a chain restaurant in a major tourism area.

NA
1 review
Dined on 9 August 2019
Overall 2food 1service 4ambience 3

Poor value for the money. Not a lot of food choices. Tried to make a reservation over the phone, the message said to press 1 to make the reservation only to be told by Missy that they only take reservations online and the manager has been told to have the message fixed. Bathroom was dirty and two out of three stalls were out of TP.

S
1 review
Dined on 7 August 2019
Overall 5food 5service 5ambience 5

Our trip to the Hard Rock was fantastic. We went for our ten year anniversary and was treated amazing! The server was very friendly and prompt. The food was cooked and served with haste and the taste was fantastic! Our room we ate in had music videos and was just right for noise level. Loud enough to hear the music but not so loud you are shouting at each other.

All in all

Great!

Hard Rock Cafe - Niagara Falls
Responded on 16 August 2019

Good Afternoon Sykoyoyo, I'm so happy to hear that you had such an amazing time at the Hard Rock Cafe. I appreciate your review and I'm so happy to see that you're anniversary was so great. I hope you come back and visit us again soon. Thank you for rockin with us. Blanca Runyan

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D
New York Area
1 review
Dined on 5 August 2019
Overall 1food 3service 1ambience 1

Terrible crowd, service, not clean. Not recommended

PJ
Charleston
12 reviews
Dined on 4 August 2019
Overall 2food 2service 5ambience 3

Our server (Christy I believe her name was) was great and attentive. Our appetizer, Bangkok Shrimp, were delicious. However our entrees were not. My steak was overcooked and sent back. The second steak wasn't any better and the meat was very tough. Also, thr mashed potatoes were cold. My husband's bbq sandwich was dry and not good. He didn't even eat half of it.

N
1 review
Dined on 4 August 2019
Overall 5food 3service 5ambience 5

It's a tourist spot, so it's a must do once. After that, not worth it. The servers are spot on.

OT
New York Area
5 reviews
Dined on 2 August 2019
Overall 3food 3service 3ambience 4

Although we had put gluten free on booking they were out of gluten free buns and therefore couldn’t have any of the burger meals.
The meal we chose was ok.

PB
4 reviews
Dined on 30 July 2019
Overall 3food 4service 1ambience 2

The food is good, like in the other Hardrock Cafés, übt the waiters are horrible!
1) It Takes 30 Minuten to get your food.
2) I ordered an ice water an received an icetea, so I told her, to bring me a water. She brought me ansteht icetea, this Time a sweet one....
3) we were still eating our maincourse and the waiter gave us the bill...so we didn‘t hat a Chance for a desert...

S
1 review
Dined on 28 July 2019
Overall 4food 3service 3ambience 2

Seasonal vegetables only consisted of corn. The food was only mediocre and or waiter spilled most of mine onto my husbands plate. We didn’t get to eat in the actual hard rock we were moved to a brightly lit small overly crowded room off to the side that looked more like a diner.

Hard Rock Cafe - Niagara Falls
Responded on 1 August 2019

Good Afternoon Steph, Thank you for your review. I'm hope you enjoyed your time at the Hard Rock Café and come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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CD
1 review
Dined on 28 July 2019
Overall 5food 5service 5ambience 5

Food was very good. Waitress did a great job making sure our party on 9 had what they needed. Cool memorabilia as well

Hard Rock Cafe - Niagara Falls
Responded on 31 July 2019

Good Afternoon CindyD, Thank you for your review. I'm happy to see that you enjoyed your time at the Hard Rock Café. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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RC
1 review
Dined on 27 July 2019
Overall 5food 5service 5ambience 5

i was here 10 years ago, came back this weekend with my kids and just how i remembered, love the food love the scenery

Hard Rock Cafe - Niagara Falls
Responded on 29 July 2019

Good Afternoon Ryan C, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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GD
1 review
Dined on 26 July 2019
Overall 3food 5service 3ambience 4

Way over priced food. Very noisy. Food was good but the price was not worth it.

OT
E. Tennessee
2 reviews
Dined on 24 July 2019
Overall 3food 3service 5ambience 4

Needing a quick lunch spot while visiting Niagra. Food was ok, service made up the experience. The atmosphere always is a treat in any Hard Rock

OT
New York Area
2 reviews
Dined on 22 July 2019
Overall 5food 4service 5ambience 5

The Hard Rock Cafe was a great way to end our busy day. The food was good and our waitress, Sam did a great job!

Hard Rock Cafe - Niagara Falls
Responded on 23 July 2019

Good Afternoon, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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JH
Detroit
1 review
Dined on 20 July 2019
Overall 4food 4service 5ambience 4

Great place, if not the only major restaurant near the Falls on the American side. We were even delayed by 30 minutes due to the Niagara Trolley and we were still seated as soon as we arrived (the wait time was 45 minutes otherwise). Music was loud inside, but what would anyone expect. Food was excellent, I recommend the 24 Carat Burger.

Hard Rock Cafe - Niagara Falls
Responded on 23 July 2019

Good Afternoon JayH, Thank you for review on Open Table. I'm happy to see that you had a good time at the Hard Rock Café. I hope you come back and visit us again soon. Thank you for rockin with us Sincerely, Blanca Runyan

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AP
1 review
Dined on 18 July 2019
Overall 3food 4service 4ambience 2

Way too loud and extremely over priced. Food was decent, but the experience was not great due to the loud music and rude staff at the hostess stand. We made a reservation for 5 people, but they tried to seat us in a 4 person table and stick a chair on the end where there clearly wasn't any room. When we complained they said it would be fine, and we had to threaten to leave before they moved us to a larger table (even though there were several larger tables empty)

VA
New York Area
1 review
Dined on 17 July 2019
Overall 5food 5service 5ambience 5

Outstanding service. We have never been to a Hard Rock Cafe we throughly enjoyed the dining experience the overall experience was enjoyable.

Hard Rock Cafe - Niagara Falls
Responded on 21 July 2019

Good Afternoon VAN2, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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P
Philadelphia
25 reviews
Dined on 17 July 2019
Overall 3food 3service 4ambience 3

First time here, my wife and I wanted burgers. The service was very good our server(Joel) was very attentive, but the food was just mediocre. The restaurant wasn’t bad but it wasn’t very good.

L
Salt Lake City
3 reviews
Dined on 16 July 2019
Overall 3food 2service 2ambience 5

Took 45 minutes to get our food. Then one of the children's dishes came out with mold on it. It was quickly resolved, but after the 45 minute wait for food... Just added to the chaos of this place. So loud.

NO
Portland
1 review
Dined on 12 July 2019
Overall 5food 5service 5ambience 5

Great experience from the moment we walked in the door! Service was great, food was great, ambiance was great. Definitely recommend.

Hard Rock Cafe - Niagara Falls
Responded on 15 July 2019

Good Afternoon NikkiO, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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BZ
1 review
Dined on 8 July 2019
Overall 3food 2service 2ambience 2

My 1st 2 choices (really the 1st, as nothing else looked good, but I had to try something) from the menu were "out," and although it was just 3 days ago, I can't remember what I ordered because it was terrible, and I've forgotten what it was. Oh yeah, it was the ribs, and actually, they were pretty good. What really bothered me was that I when I changed my side dish from coleslaw to a side Caesar salad (as the menu allows), I wasn't allowed to eat my side Caesar salad when the rest of my family ate their salad because my salad was a switch of side dishes, and the coleslaw would've come delivered with my ribs (at the same time), so that is when I would have to eat it. I couldn't get my Caesar salad, and eat it when my family was eating their salads. I asked multiple times when ordering, and our wait-person said it was not possible. Seriously? I sat there while they ate their salads, and my salad couldn't come until we were all served our entrees. I suppose I could've eaten my salad then (while my ribs got cold), or do the cost-effective thing, and eat my entree before it got cold....and then what, eat my salad while my family had their dessert(?). In addition, I thought the last question on your survey about the noise level, and particularly the answers you provided, were typical of Hard Rock Cafe - Niagara Falls attitude we experienced (like you were doing us a favor). The answers were something like this: 1) don't remember, 2) quiet, 3) moderate, 4) energetic. How about too loud! I love most of the music that was played (6:30 pm - typical "dinner time"), but it was so loud that we could not hear each other speak. I can't think of a reason I would ever go back there. I enjoyed the one in Orlando, but that was a long time ago (1996), and you were still cool, and trying to make, or maintain a "name" for yourselves. Not anymore from what I saw Monday night (7/08/2019).

S
1 review
Dined on 8 July 2019
Overall 5food 4service 5ambience 5

Kate our server was amazing and she made sure we got what we were looking for our kid's meal. Great service!!

Hard Rock Cafe - Niagara Falls
Responded on 11 July 2019

Good Afternoon Sandi, Thank you for your review on Open Table. I'm happy to see that you had a five star experience. I hope you come back and visit us again soon. Thank you for rockin with us. Sincerely, Blanca Runyan

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MY
1 review
Dined on 7 July 2019
Overall 3food 2service 4ambience 3

Pulled pork was dry, mac and cheese was luke warm. Bathrooms are disgusting! Had a large party and because we had 2 seperate checks they told us we couldn't order drinks or appetizer till the rest of the party arrived. We were starving and thirsty!

S
Toronto
12 reviews
Dined on 6 July 2019
Overall 2food 2service 4ambience 2

Our waitress was new but very personable and friendly. The other waitress in our area was terrible. One of us ordered a burger ‘well done’ but it arrived a bit more pink than expected. So we asked the person clearing tables if it could be out back on the grill. She said yes but then brought back the other waitress who was incredibly rude and irritated. We explained the situation and she stormed off with the plate. We later saw her yelling at our waitress for no reason. We were pleased with our waitress and incredibly displeased by the other server. She needs a lesson in customer service and how to be respectful. We would not come back or recommend this restaurant.

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