This includes info about cleaning, sanitising, social distancing, and usage of personal protective equipment. Learn more.
Hard Rock Cafe - Washington, DC
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Clean menu provided to every guest
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
- Waiting staff wear masks
- Diners must wear masks unless eating or drinking
Free Dessert with a Purchase of 2 Entrees
Present this offer to receive a dessert with a purchase of two entrees. Cannot be combined with any other discount or promotional offer. One (1) coupon per party per visit. Must be redeemed during same visit as the qualifying purchase. Only valid at Hard Rock Cafe Washington DC. Offer valid though 7/31/2020
Great customer service!
There was an incredibly long wait for drinks and food. There service was so unbelievably slow. I should not take over 20 minutes to have a server come over to greet us to take our drink order. We had to get up ourselves to get straws and napkins. The food was just ok for the price we were paying. Medium rare burgers came out Well done. We didnt want to send it back as it would take even longer before we would be able to eat. Then we waited for another 20 minutes for our server to come back and ask if we needed our checks. and then waited again for her to come to collect them and forever to come back with the cards/change. I was so disappointed with how slow the serve was.
Burger was overpriced and very average. Nothing special.
The waiter was amazing, the host at the front door was great as well. Most of the food was cold or wasn’t good at all.
Our server was amazing... Professional and very courteous...
Took good care of my company
It's Hard Rock, you have to go. Always a fun experience, love the memorabilia and good music. Drinks are good and food is alright especially if you're craving something fried. Kid friendly
We had a great time at the Hard Rock Cafe, thanks to the server, he was a pearl!
Our children also had a blast!
Awful food and service
The staff was very accommodating, but they must have been understaffed because the food took a long time to come out with little communication between the kitchen and serving staff about menu items that were no longer available.
Service took forever. About 45 minutes after ordering we were told they didn’t have the ingredients for our salads (we’d ordered 3 of them). So we had to reorder food (which they luckily comped). At that point they brought the food to the rest of our table (6 people) and their food was all cold. Very disappointing meal.
Food was really good but service not so much and slow
Weekend Mother/Son trip to DC before graduating elementary school in a few months and we wanted to visit the local Hard Rock Cafe. My 10 yr old loved it! Food was good. Our server was very courteous and professional. And the ambiance was so fun! The music videos of all the 80’s Rock n Roll music are on various screens throughout Hard Rock and the Host and Servers joined in the singing and rocking into the tunes which welcomed groups of tables joining in as well. We had a chorus going...Wonderful atmosphere! My son whose on the sort quiet side in public was at ease just smiling and laughing that we all sorta knew the songs. Made the place fun, light hearted, and food taste better when your happy too! Definitely make reservations if you can because it gets packed (generally most Hard Rocks nationwide I’ve been too were like that in my opinion) I learned my lesson at the Houston location to just make reservations. Pretty quick on Open Table. We ended the food with dessert of course and we shared the hot fudge sundae which was in a margarita glass. Only it was 20 times the size of the picture! It was huge! But tasted great! Thanks for an awesome experience Hard Rock DC! I’ll make sure to bring the whole family next time we’re all in town for a visit to our Nations Capital.
Hello, Thank you for the 5 stars. You ROCK.
Horrendous service. Food was slid across the table without cutlery. Hadn’t even bothered to toast the bread on a club sandwich
Loved our server, he was efficient and really nice. Loved my drink, really good bartending. One of the hosts got us a really good table when it was super busy. Overall, just great.
Hello, Thank you for the 5 stars. You ROCK.
Reservation was made for regular table in restaurant. When we got there we were told we had to sit in bar area because that is what we reserved, which was tnot true. Another family had the same problem. They complained and were moved. We went with it. Besides it was probably better as a few loud groups of kids came in and we probably would be stuck next to them. Still, don't lie and tell me I reserved somehing I didn't.
They told us that they were no longer taking reservations and would not seat us. Really????
The service was so slow and it took over an hour to provide food, and the waiter never checked on us for refills, we always had to track someone down. Oh and it was Valentine’s Day.
Terrible service. Waiting for an hour and still never received my meal.
One hour after our order, we still didn’t get our food. We had to go after 1 hour without eating. Worst service ever. They do not even deserve 0 start .
Kitchen was very slow... wait staff was great
Terrible service and sub par food
It was Valentine's Day, and a very busy night at the Hard Rock. Lots of middle-school age looking kids (taking advantage of President's Day on Monday, and doing field trips I imagine), so the place was slammed and packed. I thought it would take forever to get our food, but it came swiftly considering how busy it was. What was funny was the drinks. A Tito's vodka martini with a twist was ordered; it came with a twist, olives, and was dirty. A second Tito's vodka martini with olives was ordered; it was made, however, with some variety of one of the fruit flavored vodkas. So, when ordering drinks, stick with beer, wine, basics like rum and coke or jack and ginger, or a Hard Rock signature drink from the menu; classic craft cocktails don't seem to be in their wheelhouse.
Excellent customer service. The Manager stopped by our table and recommended their homemade BBQ sauce over our wing order. Great suggestion!
I don't get downtown much to eat so I guess $17.50 for a hamburger is par for the course. The burger was nothing special and I expected better. Won't be going back here anytime soon. Service was fine and it's Hard Rock so there's definitely a lot to look at so that's cool. Howver not enough to make up for a over-price burger IMHO.
This place is always a winner for getting something to eat before or after the theater. Food is always great, service is good.
The waitress was way too familiar with her "boo" and "baby." She made the experience unpleasant as she was very unprofessional.
Our server was great, but the food is just awful. Kids had pizza and chicken fingers. They were almost inedible (I tried them). Pizza was like cheese on top of a pita bread. I had their famous burger and it was totally ordinary. Cheese looked it was plastic. Bacon was undercooked. Thought it was a good place for before a caps game but it was a bust.
Great experience! Fun place to be. Server was very kind.
We had a great meal and our server was excellent! Overall a wonderful experience!
Para quienes gustan de la musica de todo tipo, en un abmiente grato para conversar y comer algo rico, sin duda que muy recomendable. El precio, un poco caro, pero vale la pena ir a vivir la experiencia de estar en un Hard Rock Cafe, como muchos de los que hay en el mundo entero.
Did not enjoy at all. The service was good, but overall woupd not come back again. Deceived.
Wrong drinks, cold food, bad service
We had to wait despite plenty of tables were free and we had a reservation. Then we got both drinks wrong. And the food was not bad in taste but not even warm. No fun night out.
Delicious and having a reservation really made the experience smooth
I don’t know where to begin. The restaurant wasn’t busy. There was tons of open tables. Yet, the bar was so backed up, we didn’t get our drinks until after our food was served. And then, my 10 yo never received her meal. It took another 20 minutes to get a kids cheeseburger and fries. Nothing worse than eating your meal in front of your kid! So we didn’t. We gave her our food. Never got refills. Waiter was very apologetic by the delays and said he spoke to manager to get her meal taken off our bill. Manager never came to offer any apology. Brought us a free ice cream sundae for our trouble. Never going back.
The serving staff were very welcoming and polite. However after 90 mins waiting for food we had to go and find someone to ask where our food was. Issues in the kitchen saw our food served 100mins after arriving. The standard was acceptable, but not outstanding. The bathrooms were damaged, most taps did not work and the female bathrooms had broken stall doors. The servers were great, as the delay wasn’t their fault and they apologized profusely. The management seemed preoccupied with preparing for a group function than worrying about their in place customers.
They did offer the wings we ordered for free, and this was greatly appreciated. But even when we went to pay we could find no-one willing to even get us our check! I have been in Hard Rock Cafes all over the world, and this time they let me down.
Big ups to our server who went and got free sundaes for the kids. He got a good tip. Management - you may need to take a little look at how you manage busy evenings.
Garbage food. Slow service.
Service was so slow. We sat for 50 mins before we received our food. The food was edible, menu really limited. I’d skip this restaurant unless you are desperate.
Only if they were going to Verizon Center because it’s convenient. Service excellent and food good, our milkshake was disappointing AND had plastic pieces in it.
We are visiting DC for the first time and our hotel is close to Hard Rock. The food was ok, but, as always, it looks better on the menu.
Hard Rock Cafe - Washington, DC offers takeaway which you can order by calling the restaurant at (202) 737-7625.
Hard Rock Cafe - Washington, DC is rated 3.7 stars by 510 OpenTable diners.
Hard Rock Cafe - Washington, DC does offer gift cards which you can purchase here https://onelink.quickgifts.com/merchant/hard-rock-cafe/.
You can book this restaurant by choosing the date, time and party size.