Hotel Kylestrome Bar and Grill
We had an excellent meal staff were very attentive and it was good value for the money
The staff are very helpful and friendly, lovely surroundings, food is always first class!
Gorgeous inside and the food is amazing. We had the haddock, vegetarian lasagne, deep fried brie, prawn cocktail and soup and it was all delicious.
Regularly eat here and food was as always excellent. Only disappointment was that although restaurant was very quiet we had a bit of a wait to be offered drinks. However after that no complaints regarding either food or service
I find the service at the Kylestrome very slow and tonight was no different but when our food arrived I was sure it had said on the menu mine came with a salad. However the girl that served us insisted that it didn’t so I left it thinking that it was a very plain looking lasagne with just some chips on the side. Another waitress came to ask if our meal was okay and I asked her and she said that it was supposed to come with salad and brought me one. We then waited for half an hour for our puddings to come. I don’t know why the service is always so slow and I feel the food isn’t what it was, not sure we’ll be back.
Great food, great service will be back again, everyone raves about how good it was
Had a great lunch, good service and not too long to wait really tasty and generous portions would certainly go again and will recommend to friends and family
Excellent food & served by a friend staff ,overall a good choice of Hoteliers
Had a lovely meal here. Everything was perfect, service by very pleasant staff. Food is outstanding, love the Ayrshire baked ham. Can highly recommend.
Used to frequent this restaurant often in the past and as we had friends visiting we thought we would try.
The food was nice but had clearly been under the hot lights to keep it warm and looked bit congealed.
The service was very poor!
Apart from the lady who greeted us- slow and uninterested staff , not attentive whatsoever!
Won’t rush back!
Staff were friendly and very helpful
Young waiter was really friendly and efficient. Have been a few times now and never been disappointed.
Can get a bit noisy when there are large groups in.
We had lunch a few weeks ago which we thoroughly enjoyed, although we had to request that the volume of the music be turned down as we couldn't hear each other speak. However we returned on Sunday with some friends who had never been to the Kylestrome before, and the meal was a great success. Each member of our party chose something different from the menu and not one of us was disappointed. The food and the service was excellent and we were served very attentively by the staff . We will certainly be visiting this lovely hotel with some regularity in the future all being well and would strongly recommend it to anyone who has not done so.
Happy with service and quality of food at our table. Was a busy night and had a good atmosphere.
Friendly and helpful staff. First class menu for choice and excellent food. Restaurant full (always a good sign) so service gave time to chat between courses. Fortunate to have this hotel on our door step
Excellent as ever and very worthwhile.
Has the tendency to be the best meals in town, if not Ayrshire.
Have been before and food was good, but the other night the food wasn’t good we got chicken tempura and it just tasted like dough and grease, we had to grab a member of staff to take our food order we waited ages, then the food wasn’t good we did say and they took some money off the bill but I wasn’t impressed and it’s not cheap , don’t think we will be back
Food was delicious- best steak we have eaten in a long time locally, on a par with our favourite places in Glasgow. The restaurant is currently advertising for staff and it would appear that there may be some inexperienced waiting staff running the floor as we waited a while to be seated with nearby staff not acknowledging either us or the other people waiting, had to ask to have dirty plates removed after eventually stacking them
ourselves, and waited around 25 minutes from receiving the bill to being able to grab someone to take payment, but am sure they will resolve this if they can recruit some experienced supervisors, and the food was so good we wouldn’t be put off returning to try it again
First class dining as always. Great food at great prices.
excellent service and food was excellent - special occasion we were made feel so special
Very good overall. One of our party was vegetarian and there could have been more choice.
Would recommend eating here
Without any box ticking- this is simply my first choice eating place in Ayr.
Very enjoyable, food very good, service excellent and staff friendly, nice ambiance.
Service was appalling, no table checks. Glasses and plates left on table for a considerable time until we finally found someone to clear the table and pass on our complaint to. Sent back undercooked chips, steak was mediocre. Won’t be back.
Excellent meal once again. Staff friendly and good service.
All round everything was top drawer from start to finish all done in a very smooth manner .hope to see you son
Have eaten and stayed here many times. Food and service are both excellent.Good menu with great fish options.
Good food and service , lighting was very low in the corner
Was there for my husbands birthday dinner, really nice meal, excellent service and nice surroundings
Thoroughly enjoyed our meal , service was great , wouldn’t hesitate to return soon !
consistently good , quick polite service, we will be back
My husband and myself came for dinner for my birthday and we had a lovely meal. Starter and main couldnt fault it. And staff were very friendly and helpf. Would recommend and would defo go back.
We really don’t dine out on a regular basis but would always choose the Kylestrome as we are never disappointed .We even have friends who come from York and won’t eat anywhere else in AYR .
We have eaten here many times but on Saturday (4/8/18) we were disappointed in the service . We were also seated in rather a dull corner. When we were given our menus we didn't get a wine list which we had to ask for. When the wine was brought to the table it was literally plonked on the table and the waitress walked away. Now we are both perfectly capable of unscrewing a bottle and pouring the wine but it would have been nice to have it offered as a service!
We were shown straight to our table but 35 minutes later we were still waiting on food. Food was fine but didn't feel the service was particularly acceptable. It was very slow and random!
Another excellent dining experience at Hotel Kylestrome, always a lovely meal. Enjoyed on this occassion by myself and my mother, will def be back for another visit soon.
Food is always piping hot & delicious. service is always first class
great food , quick efficient service , be back soon.
Great food great service as usual. Kylestrome never fails to deliver.
Food was amazing ! service was prompt polite and courteous.
Featherblade of beef was so good.
Cagun crepes were delish !
Can't fault anything.
Be back soon.
Have eaten at Kylestrome on many occasions and were certainly not disappointed by meal and wine we had this time
Service is excellent