Hotel Kylestrome Bar and Grill
Fabulous food and lovely staff
Booked a table online two weeks before and had to wait 20 minutes when we arrived as it was not ready. Food lovely although took a while to come even though it wasn’t that busy
Lovely experience, great food, servers were efficient and friendly, a fab place for Sunday luncht
We eat in here about once a month. We walked in asked for a table, this would be around 5pm. Told point blank " NO "I asked when would one be free! " about 8pm, by a tall dark haired waitress! So said thank you and left. On the way to the car my husband went on to Open Table site and managed to book a table for 5.15pm. So we about turned and returned. This waitress seen us come back in, she could not look the road we were on! But the other members of staff were great, especially the waitress smaller with dark hair, she always comes over and talks to us. Food was good.
It's always a pleasure to dine at the Kylestrome - lovely staff, good food and very good value. What more can you ask.
Food fantastic as always. Staff really helpful and friendly.
As always excellent meal with great service
As visitors to Scotland, we were very impressed with our random choice of restaurants. The food was excellent, the ambience and the staff, all very good, and the price very surprising! If we are ever in Ayr again, would make a point of dining there again!
Staff very friendly and attentive. Food was brought out in good time and tasted great
Food was delicious as always and I asked for something from the old menu and the chef was happy to make it for me.
Excellent quality food and plenty of it, yummy.
Would reccomend and will be back
When we arrived we were shown straight to our table, servers were polite and efficient. Food arrived quickly and piping hot, drinks were served promptly. Overall a very good and enjoyable experience and I would warmly recommend the Hotel Kylestrome Bar and Grill .
Delicious food . Not the cheapest but you only get what you pay for. Service a little slow but wouldnt stop me returning
Food is very good served hot and the Early menu is good value. Maybe some extraordinary dishes would set it apart from the other Ayr restaurants
We use The Kylestrome for family and work nights and they have never disappointed yet. The food and staff are just great and is also very reasonable.
Great choice on both menus. Service was quick and friendly. Food was delicious.
Good as always excellent service as usual poor. I find it annoying to order drinks and sit ages then be asked for food order and have to remind them you are waiting for drinks. I also don’t like to ask for ice water and get a bottle and glasses and have to ask next person passing for a glass of ice to add to your glass. When asked if we wanted dessert menu I said no but would like my bill... waited them gave up and went to desk asked to pay and was asked did you bring your bill !!
I have not been at Kulestrome for ages because of the service but my love of your wonderful tempura got me !
I tipped A few pounds where I normally would have tipped at least ten but there you go
Guaranteed good food from a wide choice, staff friendly and very efficient.
Fantastic menu, staff amazing as always. Great place to meet up with friends for a good night.
The meal at the Kylestrome was outstanding, loads to eat and our waitress was lovely, you could recommend this restaurant to anyone and they wouldn't be disappointed I had the lemon sole, outstanding.
The early evening menu is excellent value. The portions are just right and the choice is fairly extensive.
I booked for my daughter s 21st. And wee had a couple of guests late and the girls serving were amazing . Tended all our requests . We all had a great time thanks
My fish and chips were delicious. Service was good. Choice on menu for vegetarians disappointing as was house white wine. It was OK.
The staff and food was amazing and thanks to the kylestrome for the cake for my dads 60th birthday
Friendly staff, lovely food, just an all round nice place!!!
We have been dining out at the Kylestrome for years both with family and friends .We have never had cause to complain and they go above and beyond to make sure everything is perfect for you .
First time for dinner. Thoroughly enjoyed our experience. Great and efficient service. Food was spot on and all for a decent price. Will definitely be back.
Visited many time and always excellent. Would highly recommend.
Few bits missing off the menu early in the evening, staff were polite, efficient an friendly. Overall a good evening.
Absolutely delighted with our meal at the Kylestrome.
We often come to the Kylestrome for a nice meal and it never disappoints staff are very friendly and the food is brill!
I’m not one for complaining, but on this occasion I felt compelled to. From the offset, I knew it wasn’t going to be a good night. Relatively lukewarm welcome to forgotten drinks to which the waitress said “you know what, I forgot to put them on the till”. Starters came in good time, no complaints there. Waited a bit for main courses, the lights were so bright above our table and the ambiance was near to non-existent. No one came near our table to even check back after mains had arrived. My Trio of Fillets consisted of chicken, battered pork and an overdone fillet. Had to flag down the waitress to make them aware of the issues we were having. Left to the kitchen to speak to the owner as he was cooking. Waited almost 10 minutes before she came back, cleared our plates then stated “I’ll see what the owner says and get back to you”, what was she doing for the 10 minutes? Came back after another, let’s say, 5 minutes and offered us desserts and took the mains off our bill (which was a nice touch but too far gone to be resolved) to which we declined, got our bill and left. No staff member could look at us never mind muster a goodbye upon departure which I found incredibly discourteous. I’m not too sure if it was 1) Lack of management to ensure staff are in correct areas at all times 2) Lack of leadership to ensure staff are in sections at all times to make sure all, if any, customers who are dissatisfied are dealt with promptly 3) A sheer lack of customer care and service. I hope this reaches the appropriate people and is received as the most constructive of criticism. Thank you.
Only thing I would say was the service was a bit slow. Normally don't have a problem with anything.
Avocado and langoustine starter superb. Rest meal very good and service great too.
We had an excellent meal staff were very attentive and it was good value for the money
The staff are very helpful and friendly, lovely surroundings, food is always first class!
Gorgeous inside and the food is amazing. We had the haddock, vegetarian lasagne, deep fried brie, prawn cocktail and soup and it was all delicious.
Regularly eat here and food was as always excellent. Only disappointment was that although restaurant was very quiet we had a bit of a wait to be offered drinks. However after that no complaints regarding either food or service
I find the service at the Kylestrome very slow and tonight was no different but when our food arrived I was sure it had said on the menu mine came with a salad. However the girl that served us insisted that it didn’t so I left it thinking that it was a very plain looking lasagne with just some chips on the side. Another waitress came to ask if our meal was okay and I asked her and she said that it was supposed to come with salad and brought me one. We then waited for half an hour for our puddings to come. I don’t know why the service is always so slow and I feel the food isn’t what it was, not sure we’ll be back.
Great food, great service will be back again, everyone raves about how good it was