Jack Astor's - Kitchener
In all seriousness, we take real pride in our food. Try our Cluckin’ Fresh Chicken Fingers, made and seasoned with fresh, never frozen chicken tenders. This isn’t run-of-the-mill pub grub. Our Band of Chefs are influenced by a wide variety of tastes and have travelled across the globe to gain inspiration.
But outside of the kitchen, we find it hard to take ourselves seriously. We have an Elvis booth. For no particular reason. Folks, that really does say it all. We’re sports fanatics, music nuts and love a good joke. If you’re into at least one of those things, we should hang out.
Hard to get refills
Smiling budda bowl was very large and had more mustard taste then was expecting
Dinner with the kids. We had a nice time
My husband really enjoyed his burger.
I ordered the chicken quesadilla, it was ok - not the best but not terrible.
We ordered the kids stir fry for our toddler and it was the last to arrive - a little annoying because anyone with children knows they’ll want to eat as soon as food arrives. Her dish was a little bit spicy for a toddler and I wish they’d warned me when I was ordering it for her I don’t recall the menu stating it would be a bit spicy. (Let me be clear, it was spicy for a 2 year old not spicy in general.... but the server could have mentioned this)
We asked for a refill on our drinks and they took quite a long time to arrive. I also asked for a to go box for our left overs and we never got one, and couldn’t get the attention of the server to get one.
Overall I was pretty underwhelmed. It was noisy and the service was slow. But the food was pretty good and brought the rating up.
Patio is great and the food is constantly tasty..servers are positive and courteous.. Though sometimes they can be a little slow.
Birthday Dinner with family
Great service and all the food was super tasty. Splurged on dessert - let the cookie eat your brownie!! Promise you won't regret it.
The food was great and Carry our server gave us great customer service.
Expected slow service as was raptors game- it was but server was very nice, food was ok.
Wings are awesome
Apps and dinner came out at the same time. Were rushed to pay and clear table.
Will not return.
Hamburger is exceptional !
Great service! Waiter was very attentive and quick to get anything we need
One server can to tske our drink order but didnt tell our table assigned server so we were asked again what we wanted. It took awhile for the drinks to arrive and for the table server to take our food order. When the food arrives they didn't bring the cutlery and we had a very hard time to get someone to bring us some utensils.
We were rush when they brought they billed and as soon as we were paid we were expected to leave the table.
Everything was great aside from a hair being found in one of the meals. The waitress was quick to apologize and the meal was comped. Great service otherwise :)
I found the portions abit small.
appetizer where same size as regular meal
side order gravey was half full
Loving this Open Table app since we can see when there are open reservations and book them. Where seated immediately when we arrived and the server was prompting got our drinks. Food came out quickly and was good.
Owen was an outstanding server. Did a great job!! The food was very good. Had not been to Jack Astor’s in a long time but I want to return soon.
TOP NOTCH customer service. Very attentive and accommodating. Food was yummy. Great place for families. We will be coming back for sure!
I was initially pretty upset as they ran out of nachos at 6pm on a Saturday... but they made up for it with a complimentary poutine. I was still disappointed as we specifically came for the nachos but the service definitely helped as it was excellent and the food was otherwise really good. This location is slowly becoming a new favourite that we are visiting frequently as this is our third time in the past month.
We were seated shortly after we checked in. It took awhile for the server to arrive and take our order. Out drinks were brought out by another server and refill several.
The 3 cheese macaroni was good but the cheese crudt wasnt whst were expecting. The chicken parmesan was good and the tomato sauce on the side was spicey
Great dinner! Lots of fun celebrating a birthday!
Amazing atmosphere. Amazing waitress. Manager was super nice. Overall great experience will definitely be returning
Even though they messed up our order they were quick to offer a free meal and ended up covering the whole bill! That’s amazing service.
When there was something wrong waiter quickly accommodated and made adjustment to the bill, when the bill came out wrong he quickly corrected and made sure it was correct! Nice date night out
Quick service, great food, super friendly amazing waitress who served our family! Three of us had the chicken tenders and they were delicious!
The steak was really good and had lovely fresh vegetables. We were served the incorrect meal to start with. I found the coffee too expensive at $3.99.
When I walked in the hostess said I was the first to arrive so sat me at a table. Then a couple more from our party arrived and looked confused because the 4th person was sitting across the way at another table and had arrived earlier, this seemed very strange, because she said the hostess told her she was the first to arrive as well and she was actually there a little earlier than myself (I don't know if this was the same hostess?)
When going to pay in the end, the portable credit machine wasn't working properly, and one of us had entered all the codes, then it shutdown and was taken away, she said it felt a little unnerving to be halfway through paying and then not knowing if the amount actually it may processed, she is going to keep an eye open on her statement.
Our waiter was nice but had multiple tables so we did wait awhile for some items.
We were in Kitchener for a hockey tournament - tables were ready when we arrived. The wait staff was excellent - GREAT SERVICE - food was excellent and we were all served at the same time!
Would definitely recommend and be back!
Special recognition to the waitress - she was so upbeat and happy!! Right on the ball! Don't know the name but she did tell us she was studying to be a Paramedic!
Our server was quick in all aspects of service, which when you have a 2.5 year old at the table is exactly what you hope for! She was attentive to our needs, speedy in taking our order correctly and providing all meal options to us, got our food in quickly and delivered it hot, clearly wasting no time after being plated. She also was able to have our bill ready in a very timely fashion as well as the debit/credit machine on hand with delivery of the bill. She was friendly but didn't linger any longer than needed while still ensuring we had all we needed. The food tasted excellent (I had the Italian burger with fries) and the my beer still had a foaming head when it arrived at the table with our server once again not wasting any time in delivering it to our table. This was celebrating an anniversary and we will absolutely be back for other occasions and nights out!
The food took a long time to come and arrived lukewarm. Service was very slow in general from receiving our meals to taking dishes away, bringing beverage seconds, bringing bill and paying bill. There was nothing notable about any of our entrees. I would not return.
Good value, but basic. Food wasn’t exceptional for the price. An ok fit for what I paid
Lana was our server. She went above and beyond. Food was very good!
Great birthday celebration. Dinner was delicious and the birthday brownie awesome. Thank you
LOVED my meal - chicken club and upgraded to sweet potatoe fries. I was a little shocked to see the portion size considering it was $17 ‘before’ an additional $3 for the sweet potatoe fry upgrade. Probably a few dollars too much for the meal but price aside, it was delicious !!!!
Great service. Great food
Sat in the patio. It was great
Love the special menu
Loved the craft beer
Must be under construction, found dead mosquito on our table, left with a few mosquito bites.. very damp feeling inside..
This is the second time in a few months I had a bit of a bad experience at two different locations. Most recent one was in Kitchener. It wasn’t as bad as the last time in Brampton but it still wasn’t great.
This time The server just wasn’t overly friendly. He seemed a bit annoyed. Additionally my husband ordered the special beer of the day. The bar was out of it. He should have been offered the new beer at the same amount I mean really.. it’s only $2 out of the restaurants “pocket”. It was Father’s Day. The reason we went was because I got an email about a free glass. I had to ask the server for it. My husband was there we had two kids .. shouldn’t have had to ask. He was clearly the father. Maybe a nice “happy Father’s Day greeting” would have been nice at some point. Again mostly the server is my complaint this time. There are a few other little things he could have improved on. Food is overpriced also.
Father’s Day celebration. Was was great, menu always full of great ideas. Another great time!