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Kai

4.6
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1223 reviews
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£41 and over
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Chinese
Kai Mayfair’s cuisine has its foundation in Nanyang Chinese cooking, the region located within the South Seas of China. It takes a ‘Liberated’ approach to Chinese cooking, respectful of the flavours from its Chinese heritage but not bound by it, offering a menu primarily of specialities unique to Kai. Desserts also feature as a key part of its meal experience utilising ingredients synonymous with the Nanyang region like pandan and durian. Kai has held it’s Michelin Star since 2009.

At tea time (from 2:30pm to 4:30pm), Kai also serves its Chinese Whispers Afternoon tea which is available from our Chinese Whispers Afternoon tea opentable page.

Safety precautions

Cleaning & Sanitising
  • Surfaces sanitised between seatings
  • Common areas deep cleaned daily
  • Clean menu provided to every guest
  • Sanitiser or wipes provided for customers
Social Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
  • Sick staff prohibited in the workplace
Personal Protective Equipment
  • Waiting staff wear masks
What 1223 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.7
food
4.5
service
4.5
ambience
4.2
value
Noise · Moderate
78% of people would recommend it to a friend
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KC
KrisC
1 review
Dined 7 days ago
Overall5food5service4ambience5

The food was outstanding. Really takes oriental food to the next level.

SG
SimonG
London
13 reviews
Dined on 31 July 2020
Overall5food5service5ambience5

Never fails, always delivers good food and service.

g
gourmand9
London
3 reviews
Dined on 25 July 2020
Overall5food5service5ambience4

Great to see everyone back at Kai. The service was very attentive and the food was excellent albeit from a reduced menu. We hope you bring back the pandang creme brûlée soon!

LM
LesleyM
1 review
Dined on 25 July 2020
Overall5food5service5ambience5

This is the second time I have been to Kai when visiting London and was even better than I remembered. Food is out of this world, expensive but to be expected for a Michelin star restaurant can’t wait to go back. Highly recommend the chilli rice and sweet n sour pork is delicious.

OT
OpenTable Diner
London
1 review
Dined on 25 July 2020
Overall1food1service1ambience3

Been to Kai many times but this time was awful. Food came cold. Told the waiter and didnt even change it. Got the main course order wrong ... Left the correct dishes and then the others came 45 min later by which time the rest was all cold. Again offered to do nothing. Paid the bill and left. Awful experience and awful service.

JD
JohannaD
London
1 review
Dined on 25 July 2020
Overall5food5service5ambience5

Had a fantastic lunch at Kai. Warm and friendly service and fabulous food .

OT
OpenTable Diner
1 review
Dined on 25 July 2020
Overall1food2service1ambience1

Extremely bad experience in Kai Mayfair after first reopening lunch. Apart from the bland food provided, the restaurant took double service charge is liar behaviour. When we were paying the bill, the waiter told us that the service charge is optional, in general, this money is excluding from the bill. Hence, we pay around 10% service fees. However, in few mins later, we noticed that the 13.5% optional service charges were added by the restaurant automatically which mean my friend and I paid around 25% service fees totally, and have not got the corresponding service and without the small sweets like all other tables.

And the other 'funny' thing is that the manager told us the VAT already reduced from 20% to 5%, giving the consumer a cheap price intuition. However, the truth is that they have not changed the VAT included price of each dish. So the reduced parts just took by themselves and give the consumer a cheaper feeling.

OT
OpenTable Diner
London
1 review
Dined on 25 July 2020
Overall5food5service5ambience5

Excellent food, attentive staff. Can’t wait to go again

A
Apicius
London
1 review
Dined on 24 July 2020
Overall5food5service5ambience5

Utterly delicious food, with some delightful takes on popular Chinese dishes and incredible desserts. Our only criticism was that everything on the wine list was very expensive; it would have been good to have the option of a more moderate choice. We went for the more reasonably priced Chinese wine in the end, which turned out to be great. Overall, a great experience and would definitely recommend for a special occasion.

RR
RayR
Surrey
2 reviews
Dined on 12 March 2020
Overall3food4service3ambience2

Seemed odd to eat (high quality) Chinese food in bland mostly non-Chinese decor and served by Scottish and Italian staff. Frankly, Kai is over-priced even for the exceptional quality of some dishes.

OT
vipOpenTable Diner
New York Area
1 review
Dined on 8 March 2020
Overall5food5service5ambience5

Always utterly lovely - welcoming to our 9 and 11 year old’s and easily one of our favourite restaurants in London.

LM
LMfamily
Cambridge
2 reviews
Dined on 8 March 2020
Overall4food4service4ambience5

Beautiful setting and intimate environment with quirky aspects to support conversations! Confusing menu presentation and lack of consistency across staff team.

B
Beetroot
Hertfordshire
5 reviews
Dined on 5 March 2020
Overall5food5service5ambience4

One of the best meals for a long time but £8+ for a bottle of beer was a tad too much.

OT
OpenTable Diner
London
1 review
Dined on 3 March 2020
Overall5food5service5ambience5

I love the food and the vibe of the restaurant myself and my partner really enjoyed ourselves

HB
HarvinderB
1 review
Dined on 22 February 2020
Overall5food5service5ambience5

Went to Kai with friends to celebrate a milestone birthday. First of all we were almost half an hour late but the restaurant was very accommodating, they held our table and didn't make a fuss. The food was absolutely excusite. Even some of the traditional dishes like miso soup were mouth wateringly amazing. But what really made this a 5 star experience for me was the staff. Each member of staff was so polite, attentive and you can see they took great pride in their work. Everyone greeted us with a smile and they really made us feel like special guests. They even surprised my friend (who was celebrating her 30th) with a little platter of treats which was unexpected. Kai really do go out of their way. A 3 course meal with drinks for 4 people came to £300 but if you're looking for an evening out and want to experience brilliant food and service then Kai is the place to go

OT
OpenTable Diner
London
1 review
Dined on 21 February 2020
Overall5food5service5ambience5

The bird design is really cute and the food are all tasty

AF
AzzamF
London
3 reviews
Dined on 17 February 2020
Overall5food5service5ambience3

they were great by getting my daughter a birthday celebration

AB
AhmadB
London
2 reviews
Dined on 16 February 2020
Overall5food5service5ambience5

The restaurant was amazing. Lovely food and the staff were very polite and friendly. Perfect atmosphere for our anniversary. Would recommend Kai Mayfair to all those looking for a romantic evening with their loved ones.

OT
OpenTable Diner
London
5 reviews
Dined on 15 February 2020
Overall5food5service5ambience5

Delicious vegetarian options. Innovative take on traditional dishes. Loved the Chai dish. Deserts were also outstanding. Great advice about choices by waiters.

RS
RichardS
Manchester
2 reviews
Dined on 14 February 2020
Overall3food3service4ambience3

We live in the north west and are blessed with a growing number of outstanding eateries, all of which represent outstanding value when compared to London restaurants. We visit London a couple of times per month and accept that we need to measure value differently there.
We were disappointed with this restaurant. The food was good, but no element was outstanding and Michelin risk discrediting themselves if the quality of food that we experienced is typical here.
The value was appalling, even when compared to the more vulgar offerings in London such as the Sexy Fish.

OT
vipOpenTable Diner
London
2 reviews
Dined on 4 February 2020
Overall2food3service2ambience3

Definitely disappointed. We were expecting much more from a restaurant with a Michelin star. Food was good, but not exceptional. Service was average at best. Value for money was poor.

LA
vipLondonAd
London
16 reviews
Dined on 3 February 2020
Overall2food3service2ambience4

Not worthy of its Michelin star. This is my second time and again it was disappointing. Food is mediocre, staff is ok, carpets look dirty. Form over substance.

SY
SYNH
Kent
10 reviews
Dined on 31 January 2020
Overall5food5service5ambience5

Absolutely incredible - we had the wasabi prawns for starter followed by the honey & soy lamb, beef and spring chicken crumble, sticky rice and asparagus- desserts we had the durian soufflé and the delightful chocolate fondant presented like a mushroom forest - everything was impeccable - faultless service, the perfect ambiance and a wonderful extra dessert as we were celebrating my other half’s birthday - thank you for a memorable night we shall be returning very soon!

OT
OpenTable Diner
Newcastle
13 reviews
Dined on 29 January 2020
Overall5food5service5ambience5

Great food, great service, we’ll definitely be back!

CB
ClareB
1 review
Dined on 25 January 2020
Overall3food3service2ambience2

We booked a table at Kai for a special treat for my husband's birthday. Sadly, we were very disappointed with the overall experience. We have been to a lot of Michellein starred restaurants and this just wasn't up to scratch - definitely the most disappointing one we have been to. When we arrived (at the correct time) we weren't greeted by anyone. When I initiated conversation with the host, he asked me to wait because he was busy. He was rather flustered. We weren't shown to the bar area and no one took our coats. We eventually went and sat down in the bar area ourselves. There were huge stacks of dirty glasses piled up on top of the bar and there was mess on the floor. Eventually someone came over and took our drinks order. We were put on a large table for 4 people, even though there were only 2 of us, so it didn't feel very intimate. No one pulled my chair out for me or handed me my napkin, or any of the things you would expect from an upmarket Michellin starred restaurant in Mayfair. No one explained the menu to us, there was no amuse bouche or nice touches like that. The food was nice, but not anywhere close to the level we were expecting and is grossly over priced for what you get. My husband's lamb main course was minuscule. Food no more special than any other decent Chinese restaurant. Also, as a warning, the side vegetable dishes are eye wateringly expensive, and there are no reasonably priced bottles of wine on the menu - all fine if it lives up to the prices, but sadly it did not. Whilst still eating our main courses, a waiter asked if we wanted anything else from the kitchen as they were closing. This made us feel rushed and unimportant to them.We were served by many different waiting staff - would have been nice to have just 1 or maybe 2 different people. The loos were quite fancy, but had clearly not been checked or cleaned throughout evening as toilet seats were disgusting and tissues all over the floor. We were billed £6.50 for water we didn't have.

l
viplobman
Miami
44 reviews
Dined on 23 January 2020
Overall5food5service5ambience5

most amazing crispy duck in the world, baby bok choy excellent

KH
vipKhadejahH
London
5 reviews
Dined on 22 January 2020
Overall5food5service5ambience5

Food was incredible!

I could eat the sweet and sour pork all day every day!

OT
OpenTable Diner
New York Area
8 reviews
Dined on 14 January 2020
Overall2food4service4ambience1

Food and service were good, but terribly overpriced and zero ambience.

AA
vipAseelA
London
4 reviews
Dined on 12 January 2020
Overall5food5service5ambience5

Excellent food and service

M
vipMark
London
1 review
Dined on 10 January 2020
Overall2food2service4ambience4

One of the most disappointing Michelin Star restaurants I've ever been to (after 60 or so). A handful of the dishes were nice, but nothing I wouldn't expect from a decent eat in local Chinese. It's also extremely overpriced for what you get. None of the polish or excitement you expect from even a 1-star spot. The addition of "gold leaf" with beef on the menu clearly showed that this is an institution built to overcharge unsuspecting tourists who want a London Michelin experience. The interior was quite fun and had a good feel. I've had far better experiences at Hakkasan. This is one of those places that baffles you as to how they got a star and largely discredits the entire system.

LN
vipLeeN
San Francisco
30 reviews
Dined on 6 January 2020
Overall5food5service5ambience5

We were completely wowed by KAI! Hands down, the best Chinese food I ever had!!! We were visiting London from San Francisco and friends treated us to KAI as it is also their top favorite Chinese restaurant! The foods were fantastic and the service was outstanding! We are absolutely coming back to the restaurant!

OT
OpenTable Diner
Norfolk
1 review
Dined on 31 December 2019
Overall5food5service5ambience5

Was lunch with my children , really enjoy real Chinese without additives. Great flavours.

OW
OliverW
1 review
Dined on 23 December 2019
Overall1food3service1ambience1

This restaurant has no right to a Michelin star in my opinion. The service was appalling and having been made to wait for over an hour to receive only the first of our starters, we were told that we would need to let the kitchen know straight away if we wished to order anything further. Beyond bizarre given that we were waiting to receive our food. Having waited very politely without complaining about the delay once, this drove me over the edge and I made it very clear that I thought this was unacceptable. Their response was appalling. The service was appalling. There is no atmosphere. This makes the whole experience one that I would not recommend in any way. There is no way they can justify their prices with this level of service and atmosphere. I would strongly recommend avoiding the restaurant.

CS
vipCarlyneS
London
1 review
Dined on 22 December 2019
Overall3food4service3ambience3

Good food but service isn't great. Missable for the price!!

SW
SanahW
London
1 review
Dined on 17 December 2019
Overall5food5service5ambience5

Highly recommend the salt and pepper bean curd starter and the spring chicken and Szechuan spicy crumble main!!! Absolutely delicious

CP
CarlyP
London
1 review
Dined on 16 December 2019
Overall3food3service2ambience5

Food was nice, but not as fancy as we expected it to be. More of a nice Chinese meal than a Michelin star meal. The cashew nut chicken was so spicy we had to quickly eat it at the end as it set our mouths on fire. If we’d have known it would be hot we wouldn’t have ordered it, but there was nothing in the menu to say it would be spicy. The waitress spilled rice over the table multiple times when serving it to us, would have been preferable to serve it ourselves. Towards the end of the meal we had to get the waitresses attention to bring us our wine as it was out of reach in a bucket. The restaurant was really nicely decorated and had lovely washrooms. Nice evening but overpriced for what it was and didn’t quite meet our expectations

NM
NMRo
London
1 review